Message Has Undeliverable Status - Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

Message Has Undeliverable Status

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Select the configuration where undeliverable messages are occurring:
• "Message Has Undeliverable Status in the Local Post Office" on page 81
• "Message Has Undeliverable Status between Post Offices" on page 81
• "Message Has Undeliverable Status between Domains" on page 82
Message Has Undeliverable Status in the Local Post Office
Problem: A user sends a message to another user in the same post office, and the
message comes back with a status of Undeliverable.
Explanation: A status of Undeliverable indicates the user to whom the message is addressed
does not exist in the post office.
Possible Cause: The sender manually typed the recipient's address, rather than selecting it in
the GroupWise
Action: Have the sender select the recipient in the GroupWise Address Book so the
address is provided automatically, then resend the message.
Possible Cause: If the sender is selecting a group, rather than an individual recipient, from the
GroupWise Address Book, the group could be out of date if the recipient's user
ID has changed.
Action: Re-create the group by selecting each individual user from the Address Book
to make sure current user IDs are included in the group.
Possible Cause: If the recipient is a new user, the sender might have sent the message before
the recipient was actually created in the post office.
Action: Verify the existence of the user in the post office before the sender tries to send
the message again.
Possible Cause: The recipient's mailbox might be damaged so the message cannot be
delivered.
Action: In ConsoleOne
recipient's mailbox. See
in "Databases" in the
Message Has Undeliverable Status between Post Offices
Problem: A user sends a message to a recipient in a different post office, and the
message comes back with a status of Undeliverable.
Explanation: A status of Undeliverable indicates either that the user to whom the message is
addressed does not exist in the post office, or that the post office does not exist
in the domain.
Possible Cause: The sender manually typed the recipient's address, rather than selecting it in
the GroupWise Address Book, and typed it incorrectly.
®
Address Book, and typed it incorrectly.
®
, perform maintenance to correct any problems with the
"Maintaining User/Resource and Message
GroupWise 7 Administration
Databases"
Guide.
Message Has Undeliverable Status
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