Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 55

Action: Make sure the Message Transfer Agent is running and transferring messages.
See
Administration
Action: Make sure the Message Transfer Agent is correctly configured in ConsoleOne.
See
Administration
Action: Check the Message Transfer Agent console or the Message Transfer Agent log
files. Both of these sources provide a detailed record of Message Transfer
Agent operations. See
Files" in
Action: Check the Status portion of the MTA agent console to find out whether the
domain, post office, or gateway is closed. See
Closed Location" on page
Action: Make sure you can send messages between post offices. See
Not Arrive between Post Offices" on page
The Internet Agent Displays a 450 MX Record Lookup Failure
Problem: The Internet Agent has requested a lookup from the Domain Name Server and
did not get a response.
Action: Check the resolv.cfg file for correct configuration.
The resolv.cfg file should be in the following format:
domain your_domain_name
nameserver ip_address
nameserver ip_address
nameserver ip_address
The domain name is first, followed by up to three nameserver IP addresses.
The following is a sample resolv.cfg file:
domain sgunix.org
nameserver 172.16.5.18
Possible Cause: The IP address to your DNS has changed.
Action: Update the resolv.cfg file.
Possible Cause: TCP/IP is configured incorrectly.
Possible Cause: There is a problem with your network interface card.
Possible Cause: There is a problem with your network cabling.
Possible Cause: The DNS server is down.
Possible Cause: IP filtering has been added to the routers so the Internet Agent cannot see the
DNS server.
Action: Ping the nameserver IP address to see if it is reachable from the gateway
station.
Action: Ping the LAN segment router IP address.
"Monitoring the MTA" in
Guide.
"Configuring the MTA" in
Guide.
"Using the MTA Server
"Message Transfer Agent" in the
36.
"Message Transfer Agent" in the
"Message Transfer Agent" in the
Console" and
GroupWise 7 Administration
"MTA Status Box Shows a
65.
GroupWise 7
GroupWise 7
"Using MTA Log
Guide.
"Message Does
Internet Agent Problems 55