Groupwise Remote Problems - Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

GroupWise Remote Problems

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This section suggests ways to fix the following problems:
• "User Cannot Connect to the Master GroupWise System" on page 105
• "Remote Message Flow Is Blocked" on page 105
• "Remote Mailbox Is Damaged" on page 105
See also "Remote Mode Windows Client Error
Messages.
User Cannot Connect to the Master GroupWise System
Problem: You cannot establish a connection from GroupWise
GroupWise system.
Action: Use the Remote Connection Log to display connection information and to
troubleshoot connection problems. This log includes information about
connection time, error messages, and so forth.
GroupWise uses three files to log the connection information. These files are
remote1.log, remote2.log, and remote3.log. GroupWise uses the
next log file each time you run GroupWise Remote against your Remote
mailbox.
If you want to save the transmission information, select the information you
want to save, right-click the connection log, then click Copy. You can save this
information in a text file.
Remote Message Flow Is Blocked
Problem: Messages are not being transferred to/from GroupWise Remote.
Action: To see how a message should travel to and from GroupWise Remote, see
"Message Delivery through a Modem
Troubleshooting 3: Message Flow and Directory
Remote Mailbox Is Damaged
Problem: GroupWise Remote is not functioning correctly because it cannot access its
Remote mailbox.
Action: Verify that the structure of the Remote mailbox is correct. See
Mailbox
Directory
Action: Repair the Remote mailbox. See
Maintenance
Messages" in
Directory" in GroupWise 7 Troubleshooting 3: Message Flow and
Structure.
"GroupWise
Programs" in the GroupWise 7 Administration
GroupWise 7 Troubleshooting 1: Error
®
Remote to your master
Connection" in GroupWise 7
Structure.
"Remote
Check" in "Standalone Database
Guide.
GroupWise Remote Problems
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