Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 27

be addressed to 10 users; perhaps 9 users received the message successfully
but 1 user was undeliverable.
Possible Cause: If messages cannot be delivered to a particular user, that user might have a
damaged user database (userxxx.db).
Action: In ConsoleOne, perform maintenance to correct any problems with the user
database so messages can be delivered. See
Message
Action: Check the POA log file for other reasons why messages cannot be delivered to
specific users. See
GroupWise 7 Administration
POA Statistics Box Shows Problem Messages
Problem: At the POA console, the Statistics box shows that problem messages have been
encountered.
Action: The problem messages number indicates how many messages could not be
processed by the POA. For strategies, see
Directory in the Post Office" on page
POA Redirection List Shows Failed TCP/IP Connection
Problem: At the POA console, client/server statistics show a failed TCP/IP connection.
Action: Under Client/Server Statistics, use Show Redirection List to list existing POAs
and the IP addresses of the computers they are running on.
Action: Under Client/Server Statistics, use Check Redirection List to determine which
connections are currently valid.
Action: If a connection is listed as failed for a POA, use the ping command to see if the
server is alive. If the server does not respond to the PING command, you must
resolve the TCP/IP problem before the POA can use the link successfully.
Possible Cause: TCP/IP is not functioning correctly on the POA server.
Action: If the POA is running on a Windows server, make sure TCP/IP is correctly
installed and set up on the server where the POA is running.
Possible Cause: Multiple servers are trying to use the same IP address.
Action: Check for conflicting IP addresses between those used by POA servers and
those used by other servers. Only one server at a time can use the same IP
address.
POA Message Transfer Status Box Shows Closed Link
Problem: The POA is configured to communicate with the MTA by way of TCP/IP.
However, the link between the POA and the MTA displays as Closed.
Action: Check the last closure reason. This information can help you determine the
source of the problem. Common last closure reasons include:
Host refused connection
No peer listening for connection (B30A)
Port already in use (B309)
Databases" in "Databases" in the
"Using POA Log
Guide.
"Maintaining User/Resource and
GroupWise 7 Administration
Files" in "Post Office Agent" in the
"Message Is Dropped in the problem
85.
Guide.
Post Office Agent Problems 27