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Troubleshooting Role-Based
8
Entitlements
The following sections provide information to help you troubleshoot problems with the Entitlements
Service driver:
Section 8.1, "General Troubleshooting Issues," on page 31
Section 8.2, "Conflict Resolution between Entitlement Policies," on page 31
8.1 General Troubleshooting Issues
When troubleshooting, keep in mind these issues:
When you make any changes to policies by clicking New, Edit, or Remove on the page where
the policies are listed, the Entitlements Service Driver is stopped. The driver is not restarted
unless you click Restart on that page.
This feature prevents the driver from granting or revoking entitlements in your production
environment while your changes to policies are incomplete.
Similarly, the Entitlements Service Driver won't start if more than one person appears to be
editing Entitlement Policies at the same time.
Because one Entitlements Service Driver is used per driver set, an entitlement policy can
manage only users that are in a read/write or master replica on the server that is associated with
that driver set.
8.2 Conflict Resolution between Entitlement
Policies
When you are creating entitlement policies, it's possible that the policies that affect a particular user
might conflict in assigning entitlements to that user. The following sections provide information to
help you if conflicts are not being resolved the way you expect:
Section 8.2.1, "Conflict Overview," on page 32
Section 8.2.2, "Changing the Conflict Resolution Method for an Individual Entitlement," on
page 33
Section 8.2.3, "Prioritizing Entitlement Policies," on page 34
Troubleshooting Role-Based Entitlements
8
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