Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 50

Internet Agent Not Receiving Messages
Internet Agent Locking Up
Possible Cause: Bad message file
Possible Cause: Bad configuration file in the 000.prc directory
Possible Cause: Bad domain record
Possible Cause: Bad domain user record
Possible Cause: Software incompatibility
Possible Cause: Hardware failure
50 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
Action: Check the statistics from the Internet Agent console. If any of the fields, such
as TCP/IP Read or Write Errors or MX Lookup Errors, have a very significant
number, you might want to contact your Internet service provider. See
Statistics" on page 48
Action: Check the log file for error messages. You might want to set the log level to
Diag and resend problem messages. See
GroupWise 7 Troubleshooting 1: Error Messages
Action: Make sure the resolv.cfg file is set up correctly. See
Connectivity Requirements" in
the "GroupWise 7 Installation
Problem: The Internet Agent is not receiving messages from the Internet.
Action: Make sure the Internet Agent directory has sufficient network rights.
Action: Make sure the Internet Agent can access the GroupWise domain database.
Action: Make sure the Internet Agent has rights to the domain directory and that the
Internet Agent can access all its subdirectories.
Action: Make sure the program is properly configured. Check the startup file to verify
that the /dhome
Action: Check if you can ping the Internet Agent server from another Internet server.
Action: Send a test message from a UNIX* Internet computer using the sendmail -v
option. The -v option shows all the SMTP reply codes for the message. For
example, use the following syntax:
echo test | /usr/lib/sendmail -v user@host
Problem: The Internet Agent locks up or hangs.
Action: Check the dates of the executables and make sure you are using the most
current software and patches. Apply the latest versions for the Internet Agent
as well as for the TCP/IP kernel. Make sure you meet the minimum version
and system requirements for the operating system.
Action: Check for bad message files. Move all files currently in any queues in the
send, receive, defer, result, wpcsin, wpcsout, or
000.prc\gwwork
processing any messages. If the Internet Agent can run idle without locking, a
bad message is probably causing it to lock. Start copying the files back to the
for more information.
"Internet Agent Error
"Installing the GroupWise Internet
Guide".
switch is pointing to the Internet Agent directory.
directories and let the Internet Agent run idle without
"SMTP
Messages" in
for more information.
"Internet
Agent" in