Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 102

User's Message Isn't Delivered
Possible Cause: The user elected to delay delivery.
Possible Cause: Message transfer has been interrupted at some point between sender and
Users Don't Appear in the Address Book or Appear Multiple Times
Possible Cause: The user's visibility has been set so the user is not visible to other users even
Possible Cause: User information in the local post office is not synchronized with the rest of
Screen Information Isn't Being Updated Immediately
User Is Notified of a New Message But the Message Isn't Received
Possible Cause: The message might have been retracted by the sender before the recipient
102 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
Problem: The user sends a GroupWise message, but one or more recipients do not
receive it.
Action: Ensure that the user does not have Delay Delivery selected in the GroupWise
Windows client. See
GroupWise" in the
recipients.
Action: Check the user's mailbox for status information.
Action: For additional strategies, see
page 63.
Problem: Valid GroupWise users are missing from the Address Book or are listed more
than once.
though the user exists.
Action: Use ConsoleOne to check the users' visibility. See
Visibility" in "System" in the
the GroupWise system.
Action: Use ConsoleOne to synchronize the users' information. See
Individual Users or
Administration
Problem: The user performs an action in the GroupWise client but does not see the
results of that action. For example, the user sends a message but does not see
that message in the mailbox. Or the user deletes sent messages from the
mailbox but the messages are still displayed.
Action: By default, the GroupWise Windows client updates the screen once every
minute. Users can specify a shorter update interval in the client so their screen
information is updated more frequently; this also increases network traffic
because the client is polling the users' mailboxes more often. In the
GroupWise Windows client, click Tools > Options, then double-click
Environment. Click General, then adjust the Refresh Interval setting.
Problem: A Windows user receives notification that a new GroupWise message has
arrived but the message does not appear in the user's mailbox.
could open it.
"Delaying Delivery of an
GroupWise 7 Windows Client User
"Strategies for Message Delivery Problems" on
GroupWise 7 Administration
Resources" in "Databases" in the
Guide.
Item" in "Customizing
Guide.
"Controlling Object
Guide.
"Synchronizing
GroupWise 7