Message Does Not Arrive - Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual

Message Does Not Arrive

9
This section suggests ways to fix the following problems:
• "Message Does Not Arrive in the Local Post Office" on page 65
• "Message Does Not Arrive between Post Offices" on page 65
• "Message Does Not Arrive between Domains" on page 69
• "Message Does Not Arrive Across the Internet" on page 74
Message Does Not Arrive in the Local Post Office
Problem: A message from user A is not being delivered to user B in the same post office.
This scenario would most likely occur when GroupWise
post office using direct access mode. Direct access for clients is not
recommended for GroupWise 7.
Action: If you are having problems with direct access using GroupWise 7, see the
GroupWise 5.5 Troubleshooting 2: Solutions to Common Problems (http://
www.novell.com/documentation/lg/gw55/index.html).
Message Does Not Arrive between Post Offices
Problem: A message from a user in Post Office A is not being delivered to a user in Post
Office B in the same domain.
Action: Review the stages of message flow between post offices. See
Delivery to a Different Post
Message Flow and Directory
Action: Answer the following question:
Can other users in Post Office A send messages to other users in Post Office B?
Yes
No
Don/t Know
Problem with an Individual User in Either Post Office
1 Stop the MTA for the domain.
2 Have the user in Post Office A send a low priority test message to a
3 Check the
Office" in
See "Problem with an Individual User in Either Post Office" on
page 65.
See "Problem between Post Offices for Multiple Users" on page
See "Problem between Post Offices for Multiple Users" on page
recipient in Post Office B. (It's a good idea to test message flow using a
low priority message because the low priority message queue is typically
empty.)
post_office\wpcsin\6
office.
GroupWise 7 Troubleshooting 3:
Structure.
directory in the sender's post
®
users connect to the
"Message
67.
67.
Message Does Not Arrive
9
65