Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 72

72 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
5 Restart the MTA for Domain A. Observe the MTA agent console for any
sign of problems.
6 Check the
domain\wpcsin\6
Has a new message file appeared in the domain\wpcsin\6 directory?
See "Problem with Access to Domain B" on page
No
The file has successfully transferred to Domain B. Continue
Yes
below.
7 Restart the MTA for Domain B. Observe the MTA agent console for any
sign of problems.
8 Check the
post_office\wpcsout\ofs\6
recipient's post office.
Has a new message file appeared in the post_office\wpcsout\ofs\6?
See "Problem with Access to the Post Office in Domain B" on
No
page 73.
The MTA has successfully transferred the file to the POA in
Yes
the recipient's post office. Continue below.
9 Restart the POA for the recipient's post office in Domain B. Observe the
POA agent console for any sign of problems.
10 Recheck the post_office\wpcsout\ofs\6 directory in the
recipient's post office.
Has the message file disappeared from the post_office\wpcsout\ofs\6
directory?
The message transferred successfully between domains and
No
into the recipient's post office, but the POA in the recipient's post
office is unable to pick up the file. See
Individual User in Either Domain" on page
The message transferred successfully between domains and
Yes
into the recipient's post office, and the POA in the recipient's
post office has picked up the file. If the message still does not
arrive in the recipient's mailbox, see
"Problem with an Individual User in Either Domain" on page
Problem with Access to Domain B
1 Start ConsoleOne with read/write rights to the domain.
2 Open the browser window.
3 Double-click the eDirectory container where Domain A is located, then
select Domain A.
4 Click Tools > GroupWise Utilities > Link Configuration.
5 Check the link from Domain A to Domain B.
directory in Domain B.
directory in the
Step 8 in "Problem with an
70.
Step 8 through
72.
Step 13 in
70.