Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 30

POA Runs Repeated Recoveries on the Same Database
POA Starts in the Wrong Language
POA Is Involved with Network Operating System or Hardware Problems
Possible Cause: If you just updated the NetWare
Possible Cause: The NetWare POA server is running older software, resulting in
Possible Cause: The POA server is overburdened, resulting in SYN attacks.
Possible Cause: The POA server is overburdened. CPU utilization on the server where the
30 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
3 At the POA console, recover the post office database. See
the Post Office Database Automatically or
Agent" in the
When the recovery process is finished, the database version should be
updated.
4 View the Post Office object's Identification page in ConsoleOne to verify
that the database version has been updated.
Problem: The POA continually attempts to recover a particular database but never
succeeds.
Action: The recovery operation that the POA can perform while the database is in use
is not as powerful as a rebuild operation. Rebuild the problem database. See
"Maintaining Domain and Post Office
Resource and Message
Administration
Action: If the problem is occurring with a user database and it cannot be rebuilt, re-
create the user database. See
the GroupWise 7 Administration
Problem: You have installed the POA in more than one language and it is starting in a
different language than you want.
Action: Start the POA using the
Problem: The POA is interacting with the network operating system or hardware in an
undesirable way.
the agent engine (gwenn5.nlm), resulting in a series of Loader cannot
find public symbol: symbol errors on the server console.
Action: Unload gwenn5.nlm, then start the NetWare POA, so that the newly
installed agent engine is loaded along with it.
TCP_HANDLER errors on the server console.
Action: Make sure you are using the most current TCP/IP stack for NetWare.
Action: Make sure overall server utilization is not too high. Increase the POA's TCP/IP
resources. See
Processing" in
NetWare POA is running jumps to 100% and the POA seems to be taking all
available resources. GroupWise and other objects on the server are out of sync
with other servers.
GroupWise 7 Administration
Databases" and
Databases" in "Databases" in the
Guide.
"Re-creating a User
Guide.
/language switch to specify the language.
®
POA software, you might not have unloaded
"Adjusting the Number of Connections for Client/Server
"Post Office Agent" in the
"Recovering
Immediately" in "Post Office
Guide.
"Maintaining User/
GroupWise 7
Database" in "Databases" in
GroupWise 7 Administration Guide.