Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 103

Action: None.
Possible Cause: The message might have had a rule or filter applied to it.
Action: Have the user check for unwanted rules or filters in the GroupWise Windows
client. See
Mailbox" in the
Possible Cause: Message transfer has been interrupted at some point between sender and
recipients.
Action: For additional strategies, see
page
User Experiences a Delay When Starting the Client or Using Certain Client Features
Problem: The client user connects to the post office in client/server mode. DNS names
have been configured on the system. The client user experiences a lengthy
delay when performing one of the following activities:
• Starting the GroupWise client
• Accessing a shared folder for the first time
• Accessing a query folder where sources are located in a different post
• Using Find where sources are located in a different post office
• Accessing the Address Book for the first time
• Performing a cross-post office proxy
Possible Cause: The DNS search order for the user's workstation includes unavailable DNS
servers.
Action: Make sure the client workstation has the DNS search order set up correctly.
The features listed above often require IP address information. If your system
is configured with DNS names, these must be resolved to IP addresses by the
client as these features are used. For each unavailable DNS server (IP address)
that precedes an available DNS server in the configured search order, the client
experiences a delay while timing out waiting to resolve DNS names.
User Experiences a Delay When Viewing or Printing
Problem: A user experiences a lengthy delay when performing one of the following
activities in the GroupWise client:
• Viewing an attachment
• Viewing a document
• Viewing mailbox items using QuickViewer
• Viewing item properties
• Printing items or attachments
Possible Cause: The user does not have a default printer set up.
Action: Make sure the user has a valid default printer defined. Printer information is
used for viewing as well as printing.
"Creating Rules" and
"GroupWise 7 Windows Client User
"Strategies for Message Delivery Problems" on
63.
office
"Filtering Items" in "Managing Your
Guide".
GroupWise Client Problems 103