Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 70

70 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
Problem with an Individual User in Either Domain
1 Stop the MTA for Domain A.
2 Have the user in Domain A send a low priority test message to a recipient
in Domain B. (It's a good idea to test message flow using a low priority
message because the low priority message queue is typically empty.)
3 Check the
post_office\wpcsin\6
office.
Has a new message file appeared in the post_office\wpcsin\6 directory?
The GroupWise client was unable to create the message
No
files. The user might not have sufficient rights to the directory.
Correct the problem, then repeat the test.
The sender can successfully send messages. Continue
Yes
below.
4 Stop the POA for the recipient's post office in Domain B.
5 Start the MTA for Domain A. Observe the MTA agent console for any
sign of problems.
6 Check the
domain\wpcsin\6
Has a new message file appeared in the domain\wpcsin\6 directory?
The message is not transferring between domains. See
No
"Problem between Domains for Multiple Users" on page
The message transferred successfully between domains.
Yes
Continue below.
7 Restart the POA for the recipient's post office in Domain B. Observe the
POA agent console for any sign of problems.
8 Recheck the
post_office\wpcsout\ofs\6
recipient's post office in Domain B.
Has the message file disappeared from the post_office\wpcsout\ofs\6
directory?
The POA was unable to pick up the message. Correct the
No
problem, then repeat the test.
The POA has successfully picked up the message. Continue
Yes
below.
9 Check the recipient's mailbox.
Does the new message appear in the recipient's mailbox?
The POA has successfully delivered the message this time.
Yes
Repeat the test with a different user.
directory in the sender's post
directory in Domain B.
directory in the
71.