Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 45

7 Select Yes, then press Enter to update the INETCFG database.
8 Press Esc until prompted to exit INETCFG.
9 Select Yes, then press Enter.
10 Restart the server to put the new default router into effect.
Refer to the NetWare documentation at the
(http://www.novell.com/documentation)
INETCFG.
Action: On a Windows server:
NOTE: Steps may vary, depending on your version of Windows.
1 Right-click My Network Places, click Properties, then double-click Local
2 Select Internet Protocol (TCP/IP), then click Properties.
3 In the Default Gateway field, specify the IP address of the default router
4 Click OK.
5 Restart the server to put the new default gateway information into effect.
Refer to your Windows documentation for more information about setting up a
default router on Windows.
Possible Cause: A firewall is blocking SMTP traffic.
Action: Configure the firewall to allow outbound messages to pass if the source IP
address is the IP address of the server where you installed the Internet Agent.
Also configure the firewall to allow inbound messages to pass if the
destination IP address is the IP address of the server where you installed the
Internet Agent. In both cases, the required port number is 25.
Action: As needed, configure the firewall to accept the following additional types of
traffic: POP3 (port 110), IMAP4 (port 143), or LDAP (port 389).
Possible Cause: You are using a dial-up connection to the Internet and it is not configured to
dial on demand.
Action: Refer to the documentation accompanying the dial-up router or contact the
router software vendor.
Target Server Could Not Perform DNS Resolution
Problem: During installation, the Internet Agent Installation program determined that
the server where you installed the Internet Agent cannot resolve DNS (Domain
Name Service) host names. You can fix the problem after the Internet Agent
has been installed.
Possible Cause: The server where you installed the Internet Agent is not yet configured for
DNS.
Action: On a NetWare server, make sure that DNS has been set up as described in
"Internet Connectivity
Agent" in the
Area Connection.
on your network.
Requirements" in
"GroupWise 7 Installation
Novell Documentation Web site
for more information about using
"Installing the GroupWise Internet
Guide".
Internet Agent Problems 45