Novell GROUPWISE 7 - TROUBLESHOOTING 2 Troubleshooting Manual page 52

Internet Agent Doesn't Send Outgoing Mail
Internet Agent Fails to Respond to Configuration Changes Made in ConsoleOne
Administrator Wants to Prevent Certain Types of Messages from Passing through
the Internet Agent
POP3 Client Users Can't Send Internet Mail through the Internet Agent
52 GroupWise 7 Troubleshooting 2: Solutions to Common Problems
Problem: The Internet Agent seems to receive and process messages, but never sends
them.
Action: If you are using an external domain to simplify addressing for your users,
make sure the external domain type is set to Non-GroupWise Domain, not
External Domain. In ConsoleOne, in the GroupWise View, delete the external
domain, then create a non-GroupWise domain.
Problem: You change an Internet Agent access control setting in ConsoleOne, but the
Internet Agent does not respond to the change.
Action: Exit, then restart the Internet Agent so it rereads its access control database
(gwac.db).
Problem: Message flow through the Internet Agent is being hindered because large
numbers of undesirable types of messages are passing through.
Explanation: You want to prevent messages larger than a specified size from coming into the
GroupWise system through the Internet Agent.
Action: In ConsoleOne, browse to and select the domain where the Internet Agent is
installed. Right-click the Internet Agent object, then click Properties > Access
Control. Double-click Default Class of Service.
Exit, then restart the Internet Agent.
Action: To restrict the size of incoming messages, click SMTP Incoming, select Allow
Incoming Messages, select Prevent Messages Larger than X Kbytes, specify
the maximum message size in kilobytes, then click OK.
Exit, then restart the Internet Agent.
Action: To restrict the size of outgoing messages, click SMTP Outgoing, select Allow
Outgoing Messages, select Prevent Messages Larger than X Kbytes, specify
the maximum message size in kilobytes, then click OK.
Exit, then restart the Internet Agent.
Explanation: By default, the Internet Agent downloads only 100 messages at a time. You
want to increase or decrease this number.
Action: In ConsoleOne, browse to and select the Domain object where the Internet
Agent is installed. Right-click the Internet Agent object, then click Properties.
Click Access Control, then double-click Default Class of Service. Click POP3,
modify the setting in the Maximum Number of Messages to Download field as
needed (valid settings range from 1 to 1000), then click OK.
Exit, then restart the Internet Agent.
Problem: Users of POP3 mail clients are unable to send mail through the Internet Agent.