Parts Ordering Information - OKIDATA OF1000 Service Manual

B.1.03 Parts Ordering Information
General Information
All authorized Okidata resellers may order spare parts and consumables for Okidata products.
Orders are placed through Okidatas Logistics Department.
When a technician has successfully completed a product certification course and the dealer has
become service authorized, an information package will be provided to the dealer. The Okidata
Service Center Reference Guide outlines the following.
· Responsibilities of Okidata Service Centers
· Spare parts and consumables information
· Procedures for warranty repairs
· Product training, certification, and authorization
· Product support information
· Okidata depot information and services
· Third party service information
· Information about Okidatas Customer Information Center
· Okidata service and support telephone numbers.
The Service Center Reference Guide contains detailed procedures to follow when ordering parts.
Please read , understand , and follow these procedures. Service authorization for a specific
product must be obtained before a dealer can submit warranty claims.
Questions regarding the Service Center Reference Guide should be directed to Okidata Dealer
Service.
Placing a Parts Order
Please refer to your Service Center Reference Guide for details on ordering parts.
You should have the following available before you place your order.
· Okidata Dealer Authorization Number
· Your Purchase Order number
· Okidata Part Number(s)
Service Guide OF1000
Chapter B Illustrated Parts Listing
Page: 205