B.1.03 Parts Ordering Information - OKIDATA OF2600 Service Manual

Page: 175
Service Guide OF2200/2400/2600
Chapter B Illustrated Parts

B.1.03 Parts Ordering Information

Service Center Reference Guide
All authorized Okidata Dealers may order spare parts and consumables for Okidata products. Orders are
placed through Okidata's Logistics Department.
When a technician has successfully completed a product certification course and the Dealer has become
service authorized, an information package will be provided to the Dealer. The Okidata Service Center
Reference Guide outlines the following.
· Responsibilities of Okidata Service Centers
· Spare parts and consumables information
· Procedures for warranty repairs
· Product training, certification, and authorization
· Product support information
· Okidata depot information and services
· Third party service information
· Information about Okidata's Customer Information Center
· Okidata service and support telephone numbers.
The Service Center Reference Guide contains detailed procedures to follow when ordering parts. Please
read , understand , and follow these procedures. Service authorization for a specific product must be
obtained before a Dealer can submit warranty claims.
Questions regarding the Service Center Reference Guide should be directed to Okidata Dealer Service.
Placing a Parts Order
Please refer to the Service Center Reference Guide for details on ordering parts.
The following information MUST be available before an order is placed.
· Okidata Dealer Authorization Number
· Purchase Order number
· Serial Number / Revision Level of the unit(s)
· Okidata Part Number(s)
Use this Appendix, Okilink II, Faxable Facts, or Technical Information to find the correct part number.
Refer to the Service Center Reference Guide for information on contacting Okidata.
Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business
Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)