Troubleshooting Updates - OKIDATA OF1000 Service Manual

Page: 127
Service Guide OF1000
Chapter 4 Failure & Repair Analysis

4.2 TROUBLESHOOTING UPDATES

4.2.01 General Information
Okidata distributes updated troubleshooting information in three ways.
1. Okilink II
2. Faxable Facts
3. Technical Service Bulletins
4.2.02 Okilink II
Okilink II is Okidatas Bulletin Board Service. This service is available to all Okidata Certified
Service Technicians. Okilink II provides additional troubleshooting and service information.
Technicians can download files, ask questions of Okidatas technical support personnel, and
participate in round table discussions about Okidata products and services. Technical Service
Bulletins, Recommended Spare Parts Lists, Printer Drivers, Product Specifications, and Service
Training Information are also available.
Refer to the Service Center Reference Guide for information on accessing Okilink II.
4.2.03 Faxable Facts
Okidatas Faxable Facts is an automated fax document retrieval system. It is maintained by
Okidatas Customer Information Center. Answers to common questions about Okidata products
are available through faxable facts.
Refer to the Service Center Reference Guide for information on accessing Faxable Facts.
4.2.04 Technical Service Bulletins
Okidatas Technical Service Bulletins (TSBs) contain technical information obtained after product
release. Firmware updates, part number changes, and procedural changes are some of the
subjects covered by these bulletins. The TSBs are distributed through Okilink II.
Refer to the Service Center Reference Guide for information on accessing Okilink II.
Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business
Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)