Troubleshooting Updates - OKIDATA OF2600 Service Manual

2.2 TROUBLESHOOTING UPDATES

2.2.01 General Information
Okidata distributes updated troubleshooting information in three ways.
1. Okilink II
2. Faxable Facts
3. Technical Service Bulletins
2.2.02 Okilink II
Okilink II is Okidata's Bulletin Board Service. This service is available to all Okidata Certified Service
Technicians. Okilink II provides additional troubleshooting and service information. Technicians can
download files, ask questions of Okidata's technical support personnel, and participate in round table
discussions about Okidata products and services. Technical Service Bulletins, Recommended Spare
Parts Lists, Printer Drivers, Product Specifications, and Service Training Information are also available.
Refer to the Service Center Reference Guide for information on accessing Okilink II.
2.2.03 Faxable Facts
Okidata's Faxable Facts is an automated fax document retrieval system. It is maintained by Okidata's
Customer Information Center. Answers to common questions about Okidata products are available
through faxable facts.
Refer to the Service Center Reference Guide for information on accessing Faxable Facts.
2.2.04 Technical Service Bulletins
Okidata's Technical Service Bulletins (TSBs) contain technical information obtained after product release.
Firmware updates, part number changes, and procedural changes are some of the subjects covered by
these bulletins. The TSBs are distributed through Okilink II.
Refer to the Service Center Reference Guide for information on accessing Okilink II.
Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business
Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Service Guide OF2200/2400/2600
Chapter 2 Failure Analysis
Page: 42