Appendix; Faq - Eneo INR-18N040005A Full User Manual

11 - APPENDIX

11.1 - FAQ

1. What should I do if I cannot detect the hard disk?
A: If no hard disk is detected, you need to verify the following:
(1) The data cable and power cable of the hard disk are well connected.
(2) The ports of the hard disk on the main board are in good condition.
(3) The hard disk is supported as described in the specifications.
2. What should I do if I forget the password after I change it?
A: When the administrator forgets the password, you can reset the password through the password
retrieval function or restore the factory settings of the device through the physical reset button. It is
recommended that you set a password that is both easy to remember and relatively secure.
3. After the device and cameras are connected, the power supply on both ends are normal, but there
are no video signals or the outputted images are not normal. Why?
A: Verify that the network cable on the device end is connected properly and is not aging, and verify that
the NTSC/PAL system configurations are the same on both ends.
4. What is the effect of heat dissipation on the device itself during operation?
A: Because a certain amount of heat is generated during the device operation, you need to place the
device in a safe and well-ventilated environment to prevent the device from having long-term high
temperature, which may affect the stability and service life of the system.
5. Why can't the remote control of the device operate while the monitoring screen is normal and the
panel buttons can be used?
A: Align the remote control with the IR signal on the front panel of the device when performing check
operations. If the remote control still fails, check whether the remote control have sufficient battery
capacity. If yes, verify that the remote control is not damaged.
6. Can I use the hard disk drive on my PC in the device?
A: It is recommended that you use a hard disk dedicated for video surveillance to ensure the stability of
device operation.
7. Can I play back videos while recording videos?
A: Yes. This device supports that you record videos and play back videos simultaneously.
8. Can I clean up some video records on the hard disk?
A: Considering file security, you cannot clean up some video records. If you really need to delete all the
video records, you may format the hard disk.
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