Networked Tapi/Ivr; Integrated Ivr-Cti - Nortel TAPI User Manual

Chapter 6

Networked TAPI/IVR

When you purchase Symposium TAPI Service Provider for Succession, release
3.0, you choose between call center and direct connect capabilities. For each of
these systems, you can choose an additional module that offers interactive voice
response (IVR) and networking features. This chapter provides an overview of
these features but does not provide installation or configuration information for
the necessary engineering procedures. Installation and configuration must be
carried out by qualified personnel only.

Integrated IVR-CTI

The IVR and networking option available for Symposium TAPI SP enables
integrated IVR-CTI functionality in a Succession PBX environment. The optional
module provides an interface between the TAPI server and either the Nortel
Networks Periphonics IVR system, or a third party IVR system.
Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
Note: Nortel Networks recommends that you must not attempt to
integrate Symposium TAPI SP with any IVR system unless you are a
member of the Nortel Networks developer program and have expert
knowledge of the IVR system you are installing.
Caution: It is recommended that sensitive data such as PIN numbers
should not be attached to the call without encryption.
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