Removing An Earlier Release From A Windows 2000 Server; Removing An Earlier Release From A Windows 2003 Server - Nortel TAPI User Manual

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Removing an earlier release from a Windows 2000 server

To remove Symposium TAPI SP from a Windows 2000 server:
1 Log on to the server.
2
Select "Start -> Settings -> Control Panel -> Administrative Tools ->
Services" to display the Services window.
3 In the Services window select telephony services, right click the mouse and
select stop. This procedure also stops ACDProxy services
4
Select "Start -> Programs -> Nortel -> Nortel Networks Symposium TAPI
Service Provider for M1 -> FlexLM License Manager". Select "File -> Exit"
to stop the license manager. NOTE: This step applies only to Symposium
TAPI SP versions earlier than release 3.0
5
Make a copy of the m1spdb.mdb file which is usually located in the default
installation directory (i.e. C:\m1server) and store it in a safe place. This
procedure ensures that you have a backup copy of the Symposium TAPI SP
database in the event of a system crash or other unforeseen failure during the
upgrade process. Optionally, you can backup the tsec.ini file. Windows 2000
and 2003 servers do not require the tsec.ini file for line associations, however,
it is is still included for backward compatibility.
6
Select "Start -> Settings -> Control Panel -> Add/Remove Programs ->
Symposium TAPI Service Provider -> Remove".
7
Restart the server to save these changes.

Removing an earlier release from a Windows 2003 server

To remove Symposium TAPI SP from a Windows 2003 server:
1
Log on to the server.
2
Select "Start -> Administrative Tools -> Services" to display the Services
window.
3
In the Services window select telephony services, right click the mouse and
select stop. This procedure also stops ACDProxy services
4 Select "Start -> Programs -> Nortel -> Nortel Networks Symposium TAPI
Service Provider for M1 -> FlexLM License Manager". Select "File -> Exit"
Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
Chapter 5 Upgrading Symposium TAPI SP 121