Configuration Guidelines; Chapter 4 Configuration Guidelines - Nortel TAPI User Manual

Chapter 4

Configuration guidelines

To configure Symposium TAPI Service Provider for Succession, release 3.0, use
the configuration application provided with the software. The configuration
application populates and maintains the Symposium TAPI SP database tables with
information about each controllable telephone. In the configuration windows you
can add, modify, and delete information in the database tables. If you have
multiple customer numbers, you can maintain this information in separate
databases.
Use the configuration application to enter information, automatically or manually,
into the database tables. In an automatic configuration, information about
controllable telephones is downloaded from the Succession switch. The
configuration application then translates this information and enters it into the
Symposium TAPI SP database tables. In a manual configuration, instead of
downloading information from the Succession switch, you enter the information
manually in the various windows in the configuration application. Manual
configuration is time-consuming if you need to control a large number of agents.
After information is entered into the database, you can add, modify, or delete this
information in the configuration application. In a direct connect environment,
Symposium TAPI SP dynamically updates such changes to the database tables. In
a call center environment, changes to the database tables are automatically
updated in the DN Release indication message sent from the SCCS to Symposium
TAPI SP. This process updates the database by deleting DNs and TNs. Changes
made in the configuration application do not affect the information on the
Succession switch. This chapter provides guidelines for:
•
•
•
Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
downloading configuration information from the Succession switch
using the Symposium TAPI SP configuration application
configuring an additional customer
85