Nortel TAPI User Manual page 194

194
driver support for network call data 130
intergration CTI capabilities with Symposium
TAPI SP 127
IPML 127
IPML overview 133
IVR port address in Symposium TAPI SP
database 106
IVR-CTI messages 130
LAN configuration 129
license file considerations 127
modifying a remote IVR host address in
Symposium TAPI SP database 107
monitor DNs 131
monitor network CLIDs 131
network call data 131
networked call data between TAPI servers 140
no registration message on TAPI server
initialization 147
overview 28, 33
Periphonics IVR system 127
Periphonics system overview 132
port list 132
port monitor list 132
registration message 130
request call data message 131
troubleshooting 146
troubleshooting call data not presented with
NACD overflow 150
troubleshooting call data not seen in consultative
call 149
troubleshooting call data transferred from IVR
port to ACD queue 148
unsolicited status message 130
verifiying call data networking 136
verifying call data networking iwthout
NACD 145
VPS/is 127
VPS/is overview 132
K
knowledge worker environment
ACD 25
direct connect 27
213346.02
feature interactions 36
illustration 27
installation 46
overview 27
L
LAN
call center environment 26
call center environment requirements 47
configuration 42
IVR configuration 129
SCCS connectivity 26
SCCS requirements 47
license file
network TAPI/IVR considerations 127
link loss detection 95
log style
configuration 113
provider table 92
treatments table 96
log styles table
adding a log style 114
configuration 113
default log styles 113
deleting a log style 115
editing a log style 115
logger application
adding a log style 114
agent walkaway feature 32
configuring log styles 113
default log styles 113
deleting a log style 115
editing a log style 115
overview 34, 35
M
MADN feature support for Symposium TAPI
SP 164
management applications
configuration application overview 34
logger application overview 34, 35