Nortel Norstar ICS Remote Tools 11 Quick Start Manual
Nortel norstar ics software: quick start
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Also See for Norstar ICS Remote Tools 11:
- Supplementary manual (6 pages) ,
- User manual (138 pages) ,
- Install manual (700 pages)
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Norstar ICS Remote Tools
Quick-start Guide
NRU version 11
© Copyright Nortel Networks, 2004
NRU, ICS Remote Tools, Norstar and Meridian are trademarks of
Nortel Networks.
Microsoft, MS-DOS, Windows and Excel are registered trademarks of
Microsoft Corporation in the United States and other countries.
InstallShield is a registered trademark of InstallShield Corporation.
Published in Canada
N0004998 01
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Table of Contents
Related Manuals for Nortel Norstar ICS Remote Tools 11
Summary of Contents for Nortel Norstar ICS Remote Tools 11
- Page 1 Quick-start Guide NRU version 11 © Copyright Nortel Networks, 2004 NRU, ICS Remote Tools, Norstar and Meridian are trademarks of Nortel Networks. Microsoft, MS-DOS, Windows and Excel are registered trademarks of Microsoft Corporation in the United States and other countries.
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Page 2: How To Get Help
How to get help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#. -
Page 3: Table Of Contents
Connecting to Nortel Networks ........ - Page 4 Contents N0004998 01...
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Page 5: About The Icsrt Tool
Norstar system you want to manage, and the attendant or auto attendant connects your computer to the Norstar system. For details, refer to the RAD Installation Guide and the Norstar ICS Remote Tools User Guide. Norstar ICS Remote Tools Quick-start Guide... -
Page 6: About The Customerinfo Database
Using Norstar ICSRT Tools version 11 About the CustomerInfo database The Norstar system information is stored on your computer as a database file called CustomerInfo. This file consists of records containing customer details and connection properties for one or more Norstar systems. The database file is contained in a folder that also contains other information specific to the customers, such as Workbook files and backup files. - Page 7 Norstar to connect to the RAD. Remote is the default. Note: Operator-assisted connections do not support scheduled backup and restore operations. Using Norstar ICSRT Tools version 11 Norstar ICS Remote Tools Quick-start Guide...
- Page 8 Using Norstar ICSRT Tools version 11 Required system information This is the communication rate used by ICSRT to Baud rate communicate with the Norstar system in an on-line session, a backup, or a restore. The default is 19200. If you are using a direct connection, the local baud rate at the RAD must match the baud rate chosen for the direct connection in ICSRT.
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Page 9: Defining Systems In A Customerinfo Database
The Customer Name, KSU Location, System ID and Date and Time of Last Backup for each record displays. Before you can perform any function on a particular Norstar system, you must select that system. Norstar ICS Remote Tools Quick-start Guide... -
Page 10: Manually Connecting To A System
When you complete the required activity, ensure that you exit the connection to the Norstar system: On your desktop, click on the Norstar ICS Programming Tools screen, which sits behind the Customer Info window. b On the top menu, click on Tool, and select Terminate Connection. -
Page 11: Running Icsrt Tools For A Specific Customer
Norstar System record. If you select the workbook file, then click on Open, the Excel workbook opens. Figure 4 For your information screen Using Norstar ICSRT Tools version 11 (Figure 4). This dialog Norstar ICS Remote Tools Quick-start Guide... - Page 12 When you complete the required activity, ensure that you exit the connection to the Norstar system: On your desktop, click on the Norstar ICS Programming Tools screen, which sits behind the Customer Info screen. b On the top menu, click on Tool and select Terminate Connection.
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Page 13: Database Operations
Copy CustomerInfo Database screen displays. On this screen, enter a valid destination path by selecting Browse button or by typing a destination path. Figure 7 Copying CustomerInfo database screen Using Norstar ICSRT Tools version 11 Norstar ICS Remote Tools Quick-start Guide... - Page 14 Using Norstar ICSRT Tools version 11 If you type a folder name that does not exist in the directory at the end of the path, the system will request permission to create a new folder. The CustomerInfo database then copies to that folder. If you do not know the exact path, click on the Browse button (...) to get the Browse for Folder screen and navigate to the folder where you want to install the database, then click OK.
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Page 15: Changing The Customer Path
ICSRT you will receive a message indicating that the CustomerInfo.mdb that was last used does not exist and the system will connect to the default database. Using Norstar ICSRT Tools version 11 (Figure 10). Norstar ICS Remote Tools Quick-start Guide... - Page 16 (Figure 11). Figure 11 Customer Info opens in default database Removing any other database does not have any impact on working of ICS Remote tools application. Warning: Do not delete the default database file Nortel Networks/ICSRT/db/ customerinfo.mdb. Deleting any of the default folders may cause ICSRT to fail, and you would need to reinstall the application.
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Page 17: Quitting The Customer Info Screen
Figure 12 For your Information screen After this you will be prompted to confirm that you want to exit before closing the Customer Info dialog (Figure 13). Figure 13 User prompt screen Using Norstar ICSRT Tools version 11 Norstar ICS Remote Tools Quick-start Guide... -
Page 18: Working With Customer Information
Using Norstar ICSRT Tools version 11 Working with customer information This section describes how you add, delete, edit or copy Norstar system and customer information displayed on the Customer Info screen. Adding a Norstar system Before you can perform scheduled backup/restore operation you must add the Norstar system information to the Customer Info database. -
Page 19: Deleting A Norstar System From The Database
You will be prompted to confirm your choice before the system deletes the selected record. Choose OK on the prompt dialog box. The chosen Norstar system is removed from the CustomerInfo database. Using Norstar ICSRT Tools version 11 Norstar ICS Remote Tools Quick-start Guide... -
Page 20: Changing Norstar System Information
Using Norstar ICSRT Tools version 11 Changing Norstar system information When customer information changes, you can alter the information stored in the CustomerInfo database. You alter this information by accessing the Edit Customer Information screen. The Edit Customer Information screen is similar to the screen used to add a customer to the CustomerInfo database. -
Page 21: Viewing Norstar Customer Information
You can view the customer information either by double clicking on a particular record or by choosing Customer Details, and then View. Figure 16 View Customer Information screen Choose OK to return to the Customer Info screen. Norstar ICS Remote Tools Quick-start Guide... -
Page 22: Copying Norstar System Details
Using Norstar ICSRT Tools version 11 Copying Norstar system details This setting allows you to copy customer information from an existing Norstar System to a new customer information record. In this way, you can copy the changes between two records. The Copy Customer Information screen is similar to the screen used to add a customer to the CustomerInfo database. -
Page 23: Backing Up And Restoring System Information
It is important that you backup the system data for the Norstar systems you are managing on a regular basis to prevent long delays for reprogramming in the event of a system failure. The ICS Remote Tool (ICSRT) allows you to schedule a backup for times of low system activity, by entering specific date and time information The Run Tool menu Backup Restore tool allows you to do an immediate backup or restore. -
Page 24: Restoring Data With Icsrt
Using Norstar ICSRT Tools version 11 You use the Backup feature when you: • add a customer with an existing Norstar system to the CustomerInfo database • offer to backup customer programming as a service • want to update the system database with the current programming data Tips: If the computer you are using is in the same building as the Norstar system, we strongly recommend that you copy backup files to CD and store it offsite. -
Page 25: Starting The Scheduler
If you close the scheduler at any time, you can manually restart it by selecting Start, Programs, Nortel networks, Norstar Remote Tools, Norstar ICS tool. Note: If you change the time and/or date on your computer, ensure that you exit the Scheduler and restart it, to allow it to synchronize timing, so that the jobs on queue execute correctly. -
Page 26: Scheduling Backups Or Restores
Using Norstar ICSRT Tools version 11 Scheduling backups or restores Usually you schedule a backup for a later date and time when you are offering a backup service. For example, you can schedule a backup of system data every day, every seven days, every 15 days, or every 30 days. - Page 27 Warning: Do not shut down your computer while a backup or restore job is running. When you restart your computer, ensure that Scheduler is started. Refer to Scheduler” on page Using Norstar ICSRT Tools version 11 Norstar ICS Remote Tools Quick-start Guide “Starting the...
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Page 28: Troubleshooting Scheduler
Using Norstar ICSRT Tools version 11 Backup notes: • The Backup AA greeting and the Restore AA greetings are valid only for CICS systems. If you select Backup - All option for MICS system, only the system programming is backed up. -
Page 29: Understanding Jobs In Queue
Running: The job is currently being run. • Completed: The Job has been completed successfully. • Error: An error occurred during the job execution. Corresponding error message will be updated. Using Norstar ICSRT Tools version 11 (Figure Norstar ICS Remote Tools Quick-start Guide... -
Page 30: Removing A Job
Using Norstar ICSRT Tools version 11 • Suspended: Job is scheduled for execution and user terminates scheduler application. The status of jobs that are to be scheduled are updated as Suspended in the Status field of the Jobs in Queue dialog •... -
Page 31: Viewing A Submitted Job
View Job Info dialog will be filled with values read from JobQueue database. All the dialog elements in View Job Info dialog will be in disabled state. Figure 21 View Job Info screen Norstar ICS Remote Tools Quick-start Guide... -
Page 32: Immediate Backup Or Restore
Using Norstar ICSRT Tools version 11 Immediate backup or restore If you want to do an immediate restore or backup of the system programming, you can use the Backup Restore tool found under the Run Tool heading. Caution: We recommend that you create a separate folder in your CustomerInfo database/backup folder for manual backups. - Page 33 Using Norstar ICSRT Tools version 11 Figure 23 Default Backup and Restore screen If you want to perform a restore, click on the Restore tab. (Figure Figure 24 Default Backup and Restore screen, Restore tab Norstar ICS Remote Tools Quick-start Guide...
- Page 34 13 When you complete the required activity, ensure that you exit the connection to the Norstar system: On your desktop, click on the Norstar ICS Programming Tools screen, which sits behind the Customer Info screen. b On the top menu, click on Tool and select Terminate Connection.
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Page 35: Connecting To Nortel Networks
Connecting to Nortel Networks This URL (www.nortelnetworks.com) will connect you to the main web site of Nortel Networks using the default browser installed on your computer. Acronyms used in this document CICS Compact Integrated Communication System Central Office Communication ICSRT... - Page 36 Using Norstar ICSRT Tools version 11 N0004998 01...
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