Required Applications; Optional Applications - Nortel TAPI User Manual

Required applications

Table 1 lists the applications that must be installed on a Succession switch in order
to support Symposium TAPI SP in either a call center (SCCS) or knowledge
worker (direct connect) environment.
Table 1 Required Succession applications
Application
(Option)
35
77
153
247
311
324

Optional applications

Table 2 lists additional applications that can be installed, depending on the level of
TAPI functionality required.
Table 2 Optional Succession applications
Application
(Option)
40
41
42
43
45
50
145
146
214
215
Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
Purpose
Integrated messaging (IMS)
Command and status link (CSL)
ISDN/AP for third parties (IAP3P)
Call ID
NGCC mixed generation call center
NGEN new generation foundation
Purpose
Basic ACD
Basic ACD B
Basic ACD 3 usage reports
Basic ACD C2 load management
Basic ACD A
ACD D used for ACD MAX applications
Integrated services digital network (ISDN)
Primary rate access (PRA)
Enhanced ACD routing (EAR)
Customer controlled routing (CCR)
Chapter 2 Installation guidelines
SCCS
X
X
X
X
41
Direct connect
X
X
X
X