Windows Phone Dialer Application; Common Troubleshooting Issues - Nortel TAPI User Manual

176 Chapter 8 Troubleshooting
1
In the middle pane, select a connected. In the left-hand pane, select lineHold.
2
To unhold the call, in the middle pane select the onhold call. In the left-hand
pane, select lineUnHold.

Windows phone dialer application

Windows 2000 and Windows Server 2003 operating systems provide the Phone
Dialer application that you can use to verify that Symposium TAPI SP is
operating correctly. To call a line monitored by Symposium TAPI SP, perform the
following tasks:
1
To run the Phone Dialer,
•
•
2 Select a line number to control from the drop-down list to display the keypad.
3 Dial a known working number that can be answered. A completed call
verifies that Symposium TAPI SP is working correctly.

Common troubleshooting issues

This section provides troubleshooting guidelines for a number of common issues.
There are simple solutions for some issues. Other issues require that you perform
a number of procedures in a specific order so that you can isolate the source of the
problem.
213346.02
On Windows 2000, select "Start -> Programs -> Accessories ->
Communications -> Phone Dialer" to start the phone dialer application.
On Windows Server 2003, select "Start -> Run" and then type "dialer".
Click OK to run the Phone Dialer.