Nortel TAPI User Manual page 193

configuring on a Microsoft Windows 2000
server 62
Microsoft trust relationships
recommendations 59
modem-based applications issues 68
non-standard multidomain configuration 61
overview 58
remote access services (RAS) issues 68
remote procedure call 66
reverse RPCs 66
RPC behavious in a typical TAPI call 66
standard multidomain configuration 60
Symposium TAPI SP considerations 59
validating RPC configuration 67
Windows 2000 server 58
downloading control directory number (CDN)
blocks 87
downloading route data blocks 87
downloading terminal number blocks 86
dynamic database
call center environment 85
direct connect environment 85
overview 34
E
E-LAN
assigning an IP address 43
call center environment 26
configuration 42
isolation 42
SCCS 26
telephony traffic 42
embedded LAN. See E-LAN
enabling telephony services
Microsoft Windows 2000 server 70, 76
F
feature interactions
call center environment 35
direct connect 36
general 36
Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
knowledge worker environment 36
SCCS 35
I
increasing the number of clients 123
installation
call center environment 47
direct connect 46
full reinstall of Symposium TAPI SP 118, 120
knowledge worker environment 46
SCCS prerequisites 48
security device 41
Symposium TAPI SP in a Call Center
environment 50
uninstalling an earlier release from a Microsoft
Windows 2000 server 121
interactive voice response. See IVR
interface device compatibility with releases of
Symposium TAPI SP 157
IP address
activating 44
Meridian 1 switch 43
recovery 45
validation 44
IVR
adding a remote IVR host address to Symposium
TAPI SP database 106
adding IP address to Symposium TAPI SP
database 106
adding Meridian 1 switch HLOC to Symposium
TAPI SP database 106
call data networking and Symposium TAPI
SP 136
call data not presented in screen pop 148
call flow example 128
caller data message 130
caller info data message 131
CTI integration with Meridian 1 switch 129
deleting a remote IVR host address to
Symposium TAPI SP database 108
disconnect message 130
driver for Symposium TAPI SP 130
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