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Acd - Nortel TAPI User Manual

Network managers guide for symposium tapi service provider for succession, release 3.0
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Chapter 7 Compatibilities and features
Table 12 Enhanced call control (continued)
Feature
Call pickup
Night service
Ring again (activate and cancel)
Swap hold
Call waiting
Call routing (redirect/blind
transfer)

ACD

Table 13
Table 13 ACD
Feature
Login
Logout
Ready
Not ready
Walk away/return
ACD statistics
Not ready after call completed/
on disconnect
Emergency
Not Ready reason codes
Activity code
Night service
Call agent
213346.02
lists ACD features Symposium TAPI SP supports.
Symposium TAPI Service Provider
Release
Release
Release
2.1
2.2
2.3
N
N
N
N
N
N
Y
Y
N
N
Y
Y
Symposium TAPI Service Provider
Release
Release
Release
2.1
2.2
2.3
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
N
N
Y
Y
Y
Y
Release
Release
2.3.1
3.0
N
N
N
N
N
N
N
N
N
Y
Y
Y
N
N
N
Y
Y
Y
Release
Release
2.3.1
3.0
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
N
Y*
N
N
Y*
N
N
Y*
Y
Y
Y
Y
Y
Y

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Symposium tapi service provider for succession 3.0

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