Nortel Telephony Manager User Manual
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Nortel Telephony Manager User Manual

Nortel Telephony Manager User Manual

Nortel communication server 1000
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Nortel Communication Server 1000
Telephony Manager 3.0 Desktop
User Guide

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Summary of Contents for Nortel Telephony Manager

  • Page 1 Title page Nortel Communication Server 1000 Telephony Manager 3.0 Desktop User Guide...

  • Page 3: Revision History

    Revision history July 2006 Standard 2.00. This document describes Telephony Manager Release 3.0 Desktop Services. March 2006 Standard 1.0. This document describes Telephony Manager Release 3.0 Desktop Services. Revision history...
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Contents About this document ....... 7 Using Desktop Services ......9 User Login page .
  • Page 6 Contents TBS web reporting reports ......26 Extension Summary Report ..... . . 27 Extension Detail Report .

  • Page 7: About This Document

    About this document The document applies to Telephony Manager (TM) 3.0. This Nortel Technical Publication (NTP) contains information about components and features provided by Telephony Manager 3.0. For more information, go to the Nortel Support & Training web site: www.nortel.com/support...
  • Page 8 About this document...

  • Page 9: Using Desktop Services

    Using Desktop Services Using Telephony Manager (TM) Desktop Services, you can view and modify the configuration of your telephone using a web browser. The web display provides information about the features and keys configured on your telephone. Help text is also available for the functions configured on your telephone.

  • Page 10: Desktop Services Pages

    Using Desktop Services Desktop Services pages Each Desktop Services page contains the following four elements: • navigation tree: Provides links to various Desktop Services pages. • content frame: Displays a page based on your selection in the navigation tree. • Help: Accesses help information about Desktop Services.

  • Page 11: Telephone Details Page

    Figure 1: My Profile Telephone Details page Note: Your system administrator determines which features and privileges you can use in Desktop Services. Based on your access privileges, some or all of the described sections appear in the Telephone Details information. To open a Telephone Details Telephone Details...

  • Page 12: Header Information

    Using Desktop Services There is a header area followed by five telephone data sections on each Telephone Details page. The five sections are: • General Properties • Directory Options • Features • Keys • Administration Header information The header section at the top of the the following information: •...

  • Page 13: Directory Options Section

    • Key Expansion Modules: The number of Key Expansion Modules (KEM) connected to the telephone (for Nortel IP Phones 2002, 2004, and 2007). Directory Options section Directory Options information about your telephone that is related to the Common Network Directory (CND): •...

  • Page 14: Keys Section

    Using Desktop Services • Value: The names and values of the parameters required by this feature. Typically these features are controlled and managed by your administrator. Your access privileges determine whether you can change features that are associated with your telephone. Keys section Keys section of the...

  • Page 15: Making Changes

    Making changes Changing your password To change your password: 1. Select the Reset password Profile page. 2. Enter your new chosen password in the 3. Enter the password again in the 4. Click Save to save your new password. The change takes effect immediately. Changing data on the Telephone Details page Your system administrator determines which features and privileges you can use in Desktop Services.

  • Page 16: Scheduling Synchronization

    Using Desktop Services To validate the data: 1. Click Validate on the The page refreshes. A new appears. Messages describing any problems appear in the message area. If there are no errors, the message found is displayed in the message area. 2.

  • Page 17: Restoring Data Changes

    2. Enter a task name in the Note: The maximum length of the task name is 128 characters. You must enter a task name. 3. To schedule the synchronization to begin at a future date and time, enter a date and time in the 4.

  • Page 18: Examples

    Using Desktop Services Examples This section provides examples of several types of telephone data changes. Assigning an Auto Dial key To assign the Auto Dial (ADL) function to a key on your telephone: 1. Choose a key that has no assigned function on your telephone. 2.

  • Page 19: Deleting An Auto Dial Key

    Figure 2: Entering the ADL parameters 7. Click Validate on the The page refreshes. A new appears. Messages describing any problems appear in the message area. If there are no errors, the message found is displayed in the message area. 8.

  • Page 20: Changing The Dn On A Call Forward Key

    Using Desktop Services 5. Repeat steps 3 and 4 until no errors are found. 6. Click Save to save the new data configuration. 7. Schedule the data synchronization. Changing the DN on a Call Forward key This procedure describes how to change the DN assigned to a Call Forward (CFW) key by using Desktop Services.

  • Page 21: Changing A Key Type

    Changing a key type This procedure describes how to change a Conference (AO3) key to a CFW key. To change the function of a key from AO3 to CFW: 1. Scroll down the list of keys until the AO3 key is visible in the section.
  • Page 22 Using Desktop Services The page refreshes. A new appears. Messages describing any problems appear in the message area. If there are no errors, the message found is displayed in the message area. 7. Correct any errors in the data. 8. Repeat steps 6 and 7 until no errors are found. 9.

  • Page 23: Telecom Billing System Web Reporting

    Telecom Billing System web reporting Overview Telecom Billing System (TBS) web reporting is the Telephony Manager web-based reporting, telephone cost accounting, and billing application for your telecom network. With TBS you can: • generate reports containing data from the TBS through your intranet or internet server about your organization’s calling activities...

  • Page 24: Tbs Web Reports

    Telecom Billing System web reporting 5. Click a telephone system name on the Telecom Billing System Note: You can also access your reports through any defined personal assets, which access the selected system or asset. 6. Click a report name on the report from the TBS.
  • Page 25 Cost reports The cost reports are based on your extensions, authorization codes, or account codes. The following cost reports provide summaries and details of the telephone usage costs for your organization: • Extension Summary Report • Authorization Code Summary Report •...

  • Page 26: Report Filters

    Telecom Billing System web reporting Trunk reports The following reports provide call usage details for each trunk or trunk group in your organization: • Trunk Group Utilization Report • Trunk Utilization Report Diagnostic reports The following reports list the extensions and trunks that are entered in the telephone configuration and have no call activity.

  • Page 27: Extension Summary Report

    • Frequently Called Numbers Report • Frequently Called Locations Report • Area Code Summary Report • Trunk Utilization Report • Trunk Diagnostic Report Extension Summary Report The Extension Summary Report, shown in Figure 5, provides a summary of telephone usage for the extensions in your system. For each extension, this report displays the total number of calls, the total duration, and the total cost.

  • Page 28: Extension Detail Report

    Telecom Billing System web reporting Extension Detail Report The Extension Detail Report provides a detailed listing of calls along with duration and cost totals for each extension. Figure 6: Extension Detail Report Extension Roll-Up Report The Extension Roll-Up Report, shown in Figure 7, provides the total costs for calls made using extensions grouped by the levels of the company’s Organizational Hierarchy.

  • Page 29: Authorization Code Detail Report

    Telecom Billing System web reporting Figure 7: Extension Roll-Up Report Authorization Code Detail Report The Authorization Code Detail Report provides a detailed listing of calls and summary information for each authorization code user (such as Employee, External Party, or Role/Project). Calls that have no authorization code, or that have an authorization code that is not assigned to another user, are charged using the extension on the call.

  • Page 30: Frequently Called Numbers Report

    Telecom Billing System web reporting From this report, you can access the Extension Summary reports and the Extension Detail reports to view the telephone usage details for these authorization codes. Figure 8: Authorization Code Roll-Up Report Frequently Called Numbers Report The Frequently Called Numbers Report, shown in Figure 9, provides a roll-up summary of your calling activity based on the frequency of calls to or from specific telephone numbers.

  • Page 31: Frequently Called Locations Report

    Telecom Billing System web reporting Figure 9: Frequently Called Numbers Report Frequently Called Locations Report The Frequently Called Locations Report provides a roll-up summary of your calling activity based on the frequency of calls to or from individual locations. The report lists the frequency of calls, the duration, and the cost of incoming and outgoing calls for each location.

  • Page 32: Trunk Utilization Report

    Telecom Billing System web reporting To view a detailed listing of calls for any area code displayed as a link in this report, click the area code. Figure 10: Area Code Summary Report Trunk Utilization Report The Trunk Utilization Report, shown in Figure 11, displays call usage details for each trunk or service in a particular trunk group in your system.

  • Page 33: Trunk Diagnostic Report

    Telecom Billing System web reporting Figure 11: Trunk Utilization Report Trunk Diagnostic Report The Trunk Diagnostic Report, shown in Figure 12, compares trunk ranges that you have entered in the telephone configuration with the trunks that have call activity during the filtered period. The report lists the trunks that are entered in the telephone configuration that have no call activity, as well as the trunks that have call activity but are not entered in the telephone configuration.
  • Page 34 Telecom Billing System web reporting Figure 12: Trunk Diagnostic Report...

  • Page 36: User Guide

    Nortel Networks. To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Publication Number: NN-10300-022 Document Release: Standard 2.00...

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Telephony manager 3.0 desktop

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