Nortel TAPI Product Support Bulletin

Product Bulletin
Notice of forthcoming Service Update 1 for TAPI SP
2.3 for the Meridian 1
Statement of TAPI SP server provisioning in relation
to SAPphone* server
Introduction
This bulletin is being issued to give notification of the forthcoming Service Update 1
for TAPI SP 2.3 for the Meridian 1. One item of new functionality for the Service
Update is compatibility with SAPphone*, the softphone interface to mySAP*
customer relationship management (mySAP™ CRM) solutions.
This bulletin states the Nortel Networks position for server provisioning for the
Service Update 1 for TAPI SP 2.3 for the Meridian 1.
SAP* Interface Certification
Nortel Networks*, a leader in customer contact and Interactive Voice Response
(IVR) solutions, has achieved Symposium* TAPI Service Provider (SP) interface
certification to enable the interaction of its computer telephony integration (CTI)
solutions with SAPphone* based on mySAP.com* desktop applications.
This compatibility is achieved between Nortel Networks Symposium TAPI SP CTI
middleware and SAPphone*, the softphone interface to mySAP* customer
relationship management (mySAP™ CRM) solutions with the Service Update 1 for
TAPI SP 2.3 from Nortel Networks contact center solutions. This integration will
allow call center agents to perform incoming and outgoing telephony activities from
their client PCs running mySAP CRM Customer Interaction Center for increased
productivity.
Number:
Date:
1 of 2
2002- 046
March 2002