Nortel TDM Recorder Installation Manual
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Nortel TDM Recorder Installation Manual

Nortel TDM Recorder Installation Manual

Product release 6.01
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297-2183-957

Nortel TDM Recorder

Installation Guide
Product Release 6.01
Standard 3.0
September 2007

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  • Page 1: Nortel Tdm Recorder

    297-2183-957 Nortel TDM Recorder Installation Guide Product Release 6.01 Standard 3.0 September 2007...
  • Page 3 The process of transmitting data and call messaging between the Meridian 1 and Nortel TDM Recorder is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use.

  • Page 4: Revision History

    November 2006 Standard 1.0. Nortel TDM Recorder Installation Guide is up-issued to support Product Release 6.0.1. October 2006 Nortel TDM Recorder. Update to Chapter 5, Setting Up the System. July 2006 Nortel TDM Recorder Installation Guide reformatted according to Nortel Guidelines.

  • Page 5: Table Of Contents

    Nortel TDM Recorder Overview Nortel TDM Recorder at a glance....... . 14 Nortel TDM Recorder management .
  • Page 6 Analog channel identifiers ........125 Standard 3.0 Nortel TDM Recorder...

  • Page 7: In This Chapter

    C h a p t e r 1 Getting Started In this chapter Intended audience How to get help Software and documentation version numbering Installation Guide...

  • Page 8: Intended Audience

    Getting Started Intended audience This document is intended to be used by individuals involved in installation tasks for the Nortel TDM Recorder, such as third-party installers, system administrators, IT personnel, and Nortel personnel. Standard 3.0 Nortel TDM Recorder...

  • Page 9: How To Get Help

    Contact Recording and Quality Monitoring documentation, which is located at http://www.nortel.com/helmsman. Getting help from the Nortel Web site The best way to get technical support for Nortel products is the Nortel Support Web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.

  • Page 10: Getting Help Through A Nortel Distributor Or Reseller

    Getting Started Getting help over the phone from a Nortel Solutions Center If you do not find the information your require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

  • Page 11: Software And Documentation Version Numbering

    Use the Nortel Contact Recording and Quality Monitoring documentation for Release 6.01 with Nortel Contact Recording Release 6.0.1, Nortel Contact Recording Viewer, Nortel Contact Recording Archive, and Nortel Contact Recording TDM Recorder Release 6.0.2, and Quality Monitoring 6.0 Service Pack 4. Installation Guide...
  • Page 12 Getting Started Standard 3.0 Nortel TDM Recorder...

  • Page 13: Nortel Tdm Recorder Overview

    C h a p t e r 2 Nortel TDM Recorder Overview In this chapter Nortel TDM Recorder at a glance Nortel TDM Recorder management Nortel TDM Recorder features and benefits Nortel TDM Recorder management features and benefits Installation Guide...

  • Page 14: Nortel Tdm Recorder At A Glance

    PC that interfaces with other CTI components. Its primary purpose is to record calls, especially for 100 percent compliance situations. At the same time, the superior performance of the Nortel TDM Recorder is apparent as a standalone solution. Combined with the ease of use and management of a portal-style interface, the Nortel TDM Recorder allows customers to have centralized control of all their recording activities.
  • Page 15 September 2007 These are further described in “Nortel TDM Recorder features and benefits” on page 17. Installation Guide Nortel TDM Recorder Overview...

  • Page 16: Nortel Tdm Recorder Management

    Nortel TDM Recorder Overview Nortel TDM Recorder management The Nortel TDM Recorder is accessed and managed from any Internet Explorer 5.5 or later web browser. The interface allows simplified access to control, manage, and monitor all features in the recording system, including specific programs and add-on components.

  • Page 17: Nortel Tdm Recorder Features And Benefits

    September 2007 Nortel TDM Recorder features and benefits The Nortel TDM Recorder runs on the Windows 2003 server with Service Pack 1. Recorder features include Distributability, Extensibility, Reliability, Scalability, and Diagnostics, as described in the following: Feature/Benefit Distributability Extensibility Reliability...

  • Page 18: Nortel Tdm Recorder Management Features And Benefits

    Nortel TDM Recorder Overview Nortel TDM Recorder management features and benefits The TDM Recorder management functionality enables simplified system administration for the recording system. Recorder Manager provides the following features and benefits. Feature/Benefit Improved account management Highly usable Simplified login...

  • Page 19: Recorder Hardware Installation

    C h a p t e r 3 Recorder Hardware Installation In this chapter Installing the voice card Hardware summary Installation Guide...

  • Page 20: Voice Card Installation And Wiring

    Voice card installation and wiring Different cabling and wiring setups are required for voice cards compatible with the TDM Recorder. The following sections show compatible Ai-Logix voice cards, their installation, and typical wiring requirements for digital trunk-side (DP models), digital station-side (NGX models), and analog station-side (LD models).
  • Page 21 5 When secure, attach cables and turn on the PC. 6 Upon reboot, cancel out of the Found New Hardware window. When you install the recorder software, the drivers for the Ai-Logix cards are also installed. Digital trunk side wiring...
  • Page 22 DP card. If a cross-over cable is not used, the Receive and Transmit wires do not line up properly, as shown in the following diagram: Maximum Length 16 meters (52 feet) 30 meters (98 feet) Standard 3.0 Nortel TDM Recorder...
  • Page 23 September 2007 Phone Tap LEGEND: R = Receive T = Transmit T1/E1 Line Wiring for T1 and E1 interfaces T1 and E1 trunks can travel over both Category 5 network cables and co- axial cables. The following sections provide wiring information to connect T1 and E1 trunks to Ai-Logix DP cards.
  • Page 24 T1 = Transmit Inbound T = Transmit Outbound Trunk 1 Trunk 2 Standard 3.0 RJ -45 Trunk 1 RJ - 45 Trunk 2 Nortel TDM Recorder Framer 0 Inbound Ch 1 - 24 Framer 1 Outbound Ch. 1 - 24 Framer 2 Inbound...
  • Page 25 September 2007 T1/E1 trunks travelling over co-axial cables Passively tapping T1 or E1 trunks that travel over coax cables requires the use of a converter to make the switch from coax to RJ-45. The Dual Balun converter and co-axial Tee converters are typically used to convert the signal, and are shown in the following diagram: PSTN 1st Dual BALUN Converter...
  • Page 26 Note: Vox Only and D-Channel can be combined. For example, an application can be designed to record voice data and report raw D- Channel information. 2. How will you connect the NGX card to your PBX and phones? There are three possibilities: Standard 3.0 Nortel TDM Recorder...
  • Page 27 September 2007 Bridging Adapter: A 25 pair bridging adapter is inserted between the Succession Switch and the punch-down block that breaks out to phones. This is the optimal solution. Bridge Clips: The second leg of the punch-down block receives a duplicate PBX signal from the first leg through bridge clips.
  • Page 28 The Bridging Adapter is the recommended method of passively tapping with the NGX. If this solution is not possible, consider Bridge Clips first or Dual Punch-down Blocks. Punch-down block Bridging Adapter Standard 3.0 Phones NGX Voice Card Nortel TDM Recorder...
  • Page 29 September 2007 Using Bridge Clips With Bridge Clips, the second leg of the punch-down block receives a duplicate PBX signal from the first leg. The NGX is then connected to the second leg of the punch-down block. Although it is not as flexible as the Y-Splitter, this method is a viable means of passively tapping a PBX at the punch-down block with the NGX.
  • Page 30 NGX Wiring with Dual Punch-down Blocks Scenario Punch-down block From PBX Phones LEGEND: RJ-21 X Connector 50-Pin Centronics ML Cable broken out to twisted pair 50-Pin Centronics ML Cable RJ-21 X Cable Standard Twisted Break-out Pair Cable Nortel TDM Recorder Standard 3.0 Phones NGX Voice Card...
  • Page 31 This is due to the nature of the method and not due to a limitation of the NGX card. Analog station-side wiring TDM Recorder supports LD2409 model of Ai-Logix analog station-side voice card. This model of the card uses the R-21 50-pin high-impedence connector.

  • Page 32: Additional Information

    Pin 47 - Tip 22 Pin 48 - Tip 24 Pin 49 - Tip 25 Analog Wiring using RJ21 Connector Standard 3.0 Punch-down block Phones LEGEND: RJ-21 X Connector 50-Pin Centronics ML Cable Standard Twisted Pair Cable LD2409 Voice Card Nortel TDM Recorder...

  • Page 33: Connector Hoods For Ai-Logix Cards

    September 2007 Connector Hoods for Ai-Logix Cards The following photograph shows the type of connector hoods that are required for Ai-Logix voice cards. Installation Guide Recorder Hardware Installation...

  • Page 34: Hardware Summary

    MS SQL 2000 Windows 2003 Server must have service pack1 Maximum cable lengths and wiring diagrams are in Ai-Logix docs DP3209 (single T1/E1) and DP6409 (dual T1/E1) ISDN, Robbed Bit, NFAS NGX2400 (24 channels) LD2409 (24 channels) Nortel TDM Recorder Standard 3.0...
  • Page 35 September 2007 Item Description Archive HP DAT72 Devices DDS5 Tape Drive - 36GB capacity DVD-RAM 4.7 GB Installation Guide Recorder Hardware Installation Details Only HP DAT72 tapes are supported. Use the device driver on the installation CD that comes with the device or download at the HP driver Web site Each tape can hold 36 GB (without...
  • Page 36 Performance can degrade if there are more than 4 PCI bridges between the host CPU and the cards PCI Express expansion chassis can be used. Nortel TDM Recorder Standard 3.0...
  • Page 37 September 2007 Item Description Recorder Does system have Cooling and enough cooling and Power power capacity for voice consideration cards? Installation Guide Recorder Hardware Installation Details The customer is responsible for ensuring adequate power, airflow and temperature. Ai-Logix provides specifications for power requirements...
  • Page 38 Recorder Hardware Installation Standard 3.0 Nortel TDM Recorder...

  • Page 39: Recorder Software Installation

    C h a p t e r 4 Recorder Software Installation In this chapter Pre-Installation requirements Installation Setting user preferences Port usage Installation Guide...

  • Page 40: Pre-Installation Requirements

    Recorder Software Installation Pre-Installation requirements Before beginning the installation of Nortel TDM Recorder, ensure that you have the following hardware, software and database requirements. It is also recommended that you: Read this Installation Guide before beginning to install Nortel TDM Recorder.
  • Page 41 Path or connection details of the Database Database Install a Nortel TDM Recorder-compatible database (optional) before installing the Nortel TDM Recorder. If you do not install SQL Server, a default MSDE database is installed. Refer to the following table for requirements specific to your database type.
  • Page 42 5 In the navigation pane, expand the Web Sites node. 6 Select the Default Web Site node, and change its permissions to allow full access rights for the administrator account, or the account you used to log on to the server. Standard 3.0 Nortel TDM Recorder...

  • Page 43: Installation

    1 Insert the Installation CD into the drive. If the installation does not autostart, use Windows Explorer to locate and double-click the file Launch.exe. If you are asked to run or save the file, select run. The Welcome window is displayed: Installation Guide Recorder Software Installation...
  • Page 44 Next or click Browse to specify a different location and then click Next. The database setup type window displays: Note: If you have a SQL Server database installed, the installation wizard detects this and instead presents a username and password field Standard 3.0 Nortel TDM Recorder...
  • Page 45 Click Install MSDE to install the default Microsoft database. 5 Do one of the following and then click Next: If you chose Connect to a remote SQL Server enter the Server Name and default password (default is sa) as in the following Installation Guide Recorder Software Installation...
  • Page 46 Recorder Software Installation example. You can change the default password at the database after installation. If you chose Install MSDE accept the recommended database installation location and click Next, or click Browse to specify a Standard 3.0 Nortel TDM Recorder...
  • Page 47 September 2007 different location, and in the Password window enter sa as the default password for the MSDE database: Installation Guide Recorder Software Installation...
  • Page 48 SQL database could not be located. Click Back and choose Install MSDE. 6 Review all settings displayed. Click Back to make changes or click Next to start copying the displayed settings. This operation takes a few Standard 3.0 Nortel TDM Recorder...
  • Page 49 September 2007 minutes. When all files are copied, Stage 1 of the installation is complete and the Finish window displays: Installation Guide Recorder Software Installation...
  • Page 50 Recorder Software Installation Standard 3.0 7 Choose Yes to restart the computer and then Click Finish. After you restart, Stage 2 of the installation begins automatically. Nortel TDM Recorder...
  • Page 51 September 2007 Recorder Software Installation 8 Click Next. The Setup Type window displays: Installation Guide...
  • Page 52 Next, or click Browse and enter the correct destination folder. Click Next. The Call Buffer window displays: This is the location where the TDM Recorder will store calls, so you must ensure that the location has enough space to store the calls. If the displayed destination folder is correct click Next, or click Browse to enter another destination folder.
  • Page 53 10 Create a service account for the application to run under. You can use the default or enter a name of your own. After installation, the user name should not be changed because all TDM services will run under this Installation Guide Recorder Software Installation...
  • Page 54 Recorder Software Installation account. Click Next to continue. The Workflow User Account window displays: 11 Create a workflow account for the POSTGRESQL database that is installed by this application. The user name must be different from the Standard 3.0 Nortel TDM Recorder...
  • Page 55 Synchronization Server. Click No, if the Recorder will not be connecting to a Time Synchronization Server and the local time on the PC is to be used, such as an installation on a single PC. Installation Guide Recorder Software Installation...
  • Page 56 Recorder Software Installation If you clicked Yes, the Time Synchronization Server window displays: 13 Enter the path to the Time Synchronization server, such as \\TimeServer or the local server name (as a member of a network) Standard 3.0 Nortel TDM Recorder...
  • Page 57 Note: If the entered port is already used by another application, the install program displays the same window again with an error message that this port is already used. Refer to the “Port usage” on page 62 for alternative ports. Installation Guide Recorder Software Installation...
  • Page 58 Recorder Software Installation The Enterprise Manager authentication window displays: In the Enterprise Manager Authentication window, verify that the defaults are appropriate for your environment. Standard 3.0 Nortel TDM Recorder...
  • Page 59 16 Review all settings displayed. Click Back to make changes or click Next to start copying the displayed settings. When all files are copied, Stage 2 of the installation is complete, and the Nortel TDM Recorder installation is complete. Follow screen instructions to reboot.

  • Page 60: Setting User Preferences

    Default Language: Choose the preferred language to appear in the interface (Default English (United States) Default Regional Time: Choose a regional time format, such as the 24-hour format. Default is English (United States, 24 HR) Standard 3.0 Nortel TDM Recorder...
  • Page 61 Repeat Header Every NRows: Enter a number, default 30, representing the frequency that headers are placed in tables and other grids. For example, if you enter 30, a header appears every 30 rows. 3 Click Save. Installation Guide Recorder Software Installation...

  • Page 62: Port Usage

    Compressor Alarmer Archiver Retriever eWare DB (SQL Server) Workflow DB (Postgres) Live State Viewer Server Port Configurable Description 42421 1462 50001 2500 8080 1433/1434 5432 50100/6666 - Standard 3.0 HTTP Diagnostic Interface Control Interface Tomcat Web Server Nortel TDM Recorder...
  • Page 63 September 2007 Server Component Recorder Web Service Installation Guide Server Port Configurable Description 3435 Recorder Software Installation Used by the Recorder Manager application to communicate with the recorder.
  • Page 64 Recorder Software Installation Standard 3.0 Nortel TDM Recorder...

  • Page 65: Setting Up The System

    C h a p t e r 5 Setting up the System In this chapter Setting up overview Setting up your license for the first time Configuring adapter cards Verifying the installation Installation Guide...

  • Page 66: Setting Up Overview

    You do not have to assign ports for Recorder components, as this is done automatically by the installation program. Detailed configuration procedures appear in the Nortel TDM Recorder System Administration Guide. Note: You must be a user with Administrator rights to carry out any configurations with the Recorder Manager.

  • Page 67: Setting Up Your License For The First Time

    September 2007 Setting up your license for the first time Configure the Recorder license to add or update information pertaining to your Recorder's license, such as adding more channels. You do this by using a new Activation key, if this is a first time license activation, or by using an existing Activation key if you are upgrading.
  • Page 68 4 In the Site License window do one of the following and then click OK: To install a temporary, 10-day license, click 10-Day Trial License. To install a permanent license, select License. A different window displays according to your selection. Standard 3.0 Nortel TDM Recorder...
  • Page 69 7 Click Update. The same license summary screen displays. Re-activating a Recorder license Use the re-activate license method for updating your software license to activate a full license based on a temporary one, or when upgrading the features in your license, such as adding more channels.
  • Page 70 3 Click Activate. Note: If an Unlimited license is obtained, the word Unlimited appears in the license counter field. If the license has an expiry date, a warning message displays during the final 10 days. Standard 3.0 Nortel TDM Recorder...

  • Page 71: Configuring Adapter Cards

    September 2007 Configuring adapter cards Configure your CTI adapter card(s) to ensure that Nortel TDM Recorder communicates properly with the switch. You configure each adapter card using the Recorder Manager to assign channels to be recorded. To configure each CTI adapter card: Configure each card to attach a switch type and recording method for recording calls.
  • Page 72 > Administrative Tools > Services. 5 If you have other cards to set up, repeat this procedure for each one. Note: Nortel Contact Recording supports Voice Activated VOX mode only for the M2250 attendant console. It does not support D-channel or CCE control.

  • Page 73: Verifying The Installation

    Viewer to view the test call. To verify the Nortel TDM Recorder installation: 1 With the TDM Recorder installed and running, place a test telephone call and then hang up. 2 Locate the file Witplayer.exe in the following directory: c:\program files\Nortel\ContactStore.
  • Page 74 To view a call using Viewer 1 Open Viewer and in the address bar of your browser, type http:// <machine name>/ Nortel. Note: <machine name> is the name of the computer where Viewer is installed. You may need to enter the recorder serial number.

  • Page 75: Uninstalling And Upgrading Recorder

    C h a p t e r 6 Uninstalling and Upgrading Recorder In this chapter Uninstalling Recorder Upgrading Recorder Installation Guide...

  • Page 76: Uninstalling Recorder

    To uninstall the Recorder: 1 Backup all data. 2 In Windows, click Start > Control Panel > Add/Remove Programs and scroll to Nortel Contact Recording - TDM Recorder (Stage 2) and click Remove. Note: You must uninstall Stage 2 before uninstalling Stage 1.

  • Page 77: Upgrading Recorder

    Perform an upgrade such as a new release, new service pack, new build, or hot fix, to an existing TDM Recorder only if the recorder is already installed and you have the original installation CDs. You can identify the new build or service pack from the version number.
  • Page 78 Uninstalling and Upgrading Recorder Standard 3.0 Nortel TDM Recorder...

  • Page 79: Configuring Non-Facility Associated Signaling

    A p p e n d i x A Configuring Non-Facility Associated Signaling In this chapter Non-facility associated signaling overview ..... . . 80 Definitions .

  • Page 80: Non-Facility Associated Signaling Overview

    PRI configuration. In order for the TDM Recorder to use the D-channel for tap sense information, the NFAS configuration must be communicated to the Ai Logix voice cards. The Ai Logix cards must know which D-channels are associated with each trunk span.

  • Page 81: Definitions

    7 Cable Identifier: A label on the wires running from the trunk-tap point to the TDM Recorder. This could also refer to a patch panel port, or a combination of the patch panel port and wire number. For example,...
  • Page 82 “Out 1, cable # 25". 8 Media Channel ID: The identifier used by the TDM Recorder for each channel. When changing the E1/T1 mode or Protocol value in the Recorder manager the Media Channel IDs can change.

  • Page 83: Process

    Process Perform the following steps to configure an NFAS environment. 1 Before connecting the trunk-tap to the TDM Recorder, you must first gather some information about the Trunk configuration from the native Switch configuration interface and some information about the Ai Logix cards from the Smart Control program.
  • Page 84 Configuring Non-Facility Associated Signaling Standard 3.0 2 Fill out the switch-side portion of the table by using the native Switch configuration program and information from the Switch administrator. Nortel TDM Recorder...
  • Page 85 September 2007 Switch Switch Trunk Identifier Group 01A14 02A14 01B14 02B14 01A12 02A12 01A13 01B12 01B13 02A13 02B12 02B13 Installation Guide Configuring Non-Facility Associated Signaling Switch Trunk Span Switch Trunk Index Members 1-23 24-46 47-70 71-94 1-23 24-46 47-70 71-94 95-118 119-142 143-166...
  • Page 86 Configuring Non-Facility Associated Signaling Standard 3.0 3 Fill out the Ai Logix card portion of the table by using the Smart Control program, noting the Ai Logix Serial # and Ai Logix Card ID for each card. Nortel TDM Recorder...
  • Page 87 September 2007 Ai Logix Card ID 4 Now we will align the Trunk Spans from the Switch side to the Ai Logix card side. The NFAS configuration requires some very specific alignment with regard to the D-channel configuration and Ai Logix Card IDs. We must obey the following rules: a.
  • Page 88 Configuring Non-Facility Associated Signaling Standard 3.0 Nortel TDM Recorder...
  • Page 89 Configuring Non-Facility Associated Signaling 6 Now connect the corresponding ports on the switch to the ports on the Ai Logix cards. Note the patch panel and/or wire labeling as the Cable Identifier. Installation Guide Standard 3.0...
  • Page 90 Configuring Non-Facility Associated Signaling Standard 3.0 Nortel TDM Recorder...
  • Page 91 September 2007 7 Next build out the configuration table by choosing Ai Logix NFAS Trunk Group and Ai Logix NFAS Trunk Index numbers. Follow the ordering of the Switch Trunk Group and Switch Trunk Span Index, but start the Ai Logix NFAS Trunk Group at 0 and do not skip any numbers.
  • Page 92 Configuring Non-Facility Associated Signaling Standard 3.0 Nortel TDM Recorder...
  • Page 93 September 2007 8 Now start the Recorder Manager and apply the NFAS Protocol, NFAS Group, and NFAS Index settings from the table to each corresponding serial # card. Figure 1: Configuration for first row in table Installation Guide Configuring Non-Facility Associated Signaling...
  • Page 94 Configuring Non-Facility Associated Signaling Standard 3.0 Nortel TDM Recorder...
  • Page 95 Configuring Non-Facility Associated Signaling Switch Trunk Group Members to Media Channel IDs on the TDM Recorder. Installation Guide Standard 3.0...
  • Page 96 Configuring Non-Facility Associated Signaling Standard 3.0 Nortel TDM Recorder...

  • Page 97: Voice Card Configurations

    A p p e n d i x B Voice Card Configurations Compatible voice cards E1/T1 card properties E1/T1 trunk configurations E1/T1 channel hardware configurations E1/T1 channel identifiers NGX card properties NGX channel hardware configurations NGX channel identifiers Analog card properties Analog channel hardware configurations Installation Guide...

  • Page 98: Compatible Voice Cards

    Voice Card Configurations Compatible voice cards The following voice cards are compatible with Nortel TDM Recorder. Ai-Logix Type Model Analog LD2409 Station Side Digital NGX1600 Station Side NGX2400 Digital DP3209 Trunk Side DP6409 See also: http://www.ai-logix.com. Description Newer versions of Ai-Logix's analog station-side recording voice cards capable of recording 4, 8, 16 and 24 ports respectively.

  • Page 99: E1/T1 Card Properties

    September 2007 E1/T1 card properties The following information appears on the Cards page when you select General Setup > Voice > Cards in the Recorder Manager with an E1 or T1 voice card. Refer to Compatible voice cards on page 98 for model numbers. Field Description PCI Bus...
  • Page 100 This allows the recorder to compensate for delays in CTI or Unify processing and automatically rollback the voice and start recording a brief amount of time before the actual start record request is received. Required Standard 3.0 Nortel TDM Recorder...

  • Page 101: E1/T1 Trunk Configurations

    September 2007 E1/T1 trunk configurations The following information appears on the Cards page (lower portion) when you select General Setup > Voice > Cards in the Recorder Manager with an E1 or T1 voice card. Refer to Compatible voice cards on page 98 for model numbers.
  • Page 102 The default setting is No for D-channel decoding. When the TDM recorder is being used as a TDM slave in a Nortel Contact Recording environment, and if you are using VOX fallback, then the Vox Enabled setting should be set to Yes, and both the Start on Tap and Stop on Tap settings should be set to In Fall Back.
  • Page 103 September 2007 Field Description NFAS Identifies which NFAS group the span is a member of. Group Applicable only when protocol is NFAS. Predefined options are "0" to "31" (0 default). Required for applicable protocol setting NFAS Identifies the span within an NFAS group. Applicable only Index when protocol is NFAS.

  • Page 104: E1/T1 Channel Hardware Configurations

    The Nortel Contact Recording master recorder is an example of a Cammand Control Engine. It controls when the TDM Recorder records and tags calls by sending messages to the TDM Recorder’s capture component. In this type of recording configuration, the setting should be Yes. Standard 3.0...
  • Page 105 D-channel decoding. This is determined by the configuration of the Vox Enabled setting. When the TDM recorder is being used as a TDM slave in an Nortel Contact Recording environment, the CCE Control setting should be set to Yes.
  • Page 106 D-Channel decoded events to the command control engine. When the Nortel Contact Recording recorder is controlling the TDM recorder, the NCR recorder is not interested in these events. In this case, the setting should be No. Auto Gain Enables an option on the voice card to automatically amplify Control the voice on the channel when necessary.

  • Page 107: E1/T1 Channel Identifiers

    September 2007 E1/T1 channel identifiers Channel name is the only channel identifier for E1/T1 lines. The channel name is user-definable, and is optional. Installation Guide Voice Card Configurations...

  • Page 108: Modifying The Protocol On A T1 Voice Card

    T1 or E1 that reserves a single data channel on each multiplexed line for signaling information. This is a variant of ISDN used with T1 where a single D-channel is used to service up to 10 x T1 lines. Standard 3.0 Channels Available Nortel TDM Recorder...
  • Page 109 September 2007 Protocol NFAS Backup NFAS None Note: When a protocol of None is selected, NFAS does not apply. Note: Channels available are doubled if a DP6409 card is used as two trunks are available with this card. 2 Click Channels to view the number of channels available after the update.

  • Page 110: Modifying The Protocol On A E1 Card

    Channel Associated Signaling/Robbed Bit Signaling is a signalling variant used with the T1 or E1 that reserves a single data channel on each multiplexed line for signaling information. Standard 3.0 Channels Available 30/60* (E1) 23/46* (T1) 30/60* (E1) 24/48* (T1) Nortel TDM Recorder...
  • Page 111 September 2007 Voice Card Configurations 3 Click Save. Reboot the PC when prompted. Changes take effect after the restart Installation Guide...

  • Page 112: Ngx Card Properties

    Defines the length of time sound needs to be above the threshold before the VOX method identifies a call. Threshold is configurable on each channel. This field is editable and required. Standard 3.0 Nortel TDM Recorder...
  • Page 113 D-channel decoding. The default setting is No for D- channel decoding. When the TDM recorder is being used as a TDM slave in a Nortel Contact Recording environment, and if you are using VOX fallback, then the Vox Enabled setting should be set to Yes, and both the Start on Tap and Stop on Tap settings should be set to In Fall Back.
  • Page 114 This allows the recorder to compensate for delays in CTI or Unify processing and automatically rollback the voice and start recording a brief amount of time before the actual start record request is received. Required Standard 3.0 Nortel TDM Recorder...

  • Page 115: Ngx Channel Hardware Configurations

    The Nortel Contact Recording master recorder is an example of a Cammand Control Engine. It controls when the TDM Recorder records and tags calls by sending messages to the TDM Recorder’s capture component. In this type of recording configuration, the setting should be Yes.
  • Page 116 D-channel decoding. This is determined by the configuration of the Vox Enabled setting. When the TDM recorder is being used as a TDM slave in an Nortel Contact Recording environment, the CCE Control setting should be set to Yes.
  • Page 117 D-Channel decoded events to the command control engine. When the Nortel Contact Recording recorder is controlling the TDM recorder, the NCR recorder is not interested in these events. In this case, the setting should be No. Enables an option on the voice card to automatically amplify the voice on the channel when necessary.

  • Page 118: Ngx Channel Identifiers

    This field is configurable only on the individual card level. That is, it applies to the selected card only. Field Channel Name User definable channel name (alphanumeric). Optional Extension Agent ID Description field Extension number (numeric). Optional field Agent Identifier. (Alphanumeric). Optional field. Standard 3.0 Nortel TDM Recorder...

  • Page 119: Analog Card Properties

    September 2007 Analog card properties The following information appears on the Cards page when you select General Setup > Voice > Cards in the Recorder Manager with an Ai-Logix Analog voice card. See “Compatible voice cards” on page 98. Field Description PCI Bus Bus Number.
  • Page 120 D-channel decoding. The default setting is No for D-channel decoding. When the TDM recorder is being used as a TDM slave in a Nortel Contact Recording environment, and if you are using VOX fallback, then the Vox Enabled setting should be set to Yes, and both the Start on Tap and Stop on Tap settings should be set to In Fall Back.
  • Page 121 September 2007 Field Description Rollback User defined field that is measure in milliseconds (0-1000) Buffer Allows the user to configure a number of seconds (default is 1000 milliseconds) to automatically capture voice for a period before the start record command comes in. This allows the recorder to compensate for delays in CTI or Unify processing and automatically rollback the voice and start recording before the actual start record request is received.

  • Page 122: Analog Channel Hardware Configurations

    Options are Yes and No. Yes is the default. Required field. Control The Nortel Contact Recording master recorder is an example of a Cammand Control Engine. It controls when the TDM Recorder records and tags calls by sending messages to the TDM Recorder’s capture component.
  • Page 123 D-channel decoding. This is determined by the configuration of the Vox Enabled setting. When the TDM recorder is being used as a TDM slave in an Nortel Contact Recording environment, the CCE Control setting should be set to Yes.
  • Page 124 D-Channel decoded events to the command control engine. When the Nortel Contact Recording recorder is controlling the TDM recorder, the NCR recorder is not interested in these events. In this case, the setting should be No. Auto Gain Enables an option on the voice card to automatically amplify Control the voice on the channel when necessary.

  • Page 125: Analog Channel Identifiers

    September 2007 Analog channel identifiers The following information displays only if you have selected multiple channels. This field is configurable only on the individual card level. That is, it applies to the selected card only. Field Channel Name User definable channel name (alphanumeric). Optional Extension Agent ID Installation Guide...
  • Page 126 Voice Card Configurations Standard 3.0 Nortel TDM Recorder...

  • Page 128: Installation Guide

    The process of transmitting data and call messaging between the Meridian 1 and Nortel TDM Recorder is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use.

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