Nortel TAPI User Manual page 191

A
ACD
features supported with releases of Symposium
TAPI SP 160
overview 31
proxy service overview 32
active desktop domain management 58
additional database
configuration 116
administrative features suported by releases of
Symposium TAPI SP 164
agent walkaway
logger application display 32
assigning lines to clients
Microsoft Windows 2000 server 73, 80
auto link recovery
Meridian 1 switch 34
overview 34
Symposium TAPI SP 34
automatic call distribution. See ACD
C
call center environment
C-LAN 26
dynamic database updating 85
E-LAN 26
feature interactions 35
illustration 26
installation 47
installing Symposium TAPI SP 50
isolated C-LAN 49
LAN requirements 47
Meridian Link Services 25
overview 25
SCCS LAN connectivity 26
skill-based routing 25
Symposium Express Call Center (SECC) 26
call control
basic features supported 31
Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
basic features supported with releases of
Symposium TAPI SP 158
enhanced features supported 31
enhanced features supported with releases of
Symposium TAPI SP 159
call data 150
associated with a network CLID 131
associated with a specific DN port 131
configuring life span in the provider table 92
configuring size in the provider table 92
disabling copy to consultative calls in the
provider table 92
network CLID 135
network TAPI 38
networked 131
networking between IVR and Symposium TAPI
SP 136
networking between TAPI servers with NACD
overflow 140
networking configuration 135
networking verification 136
not presented in screen pop 148
not seen in consultatitive call 149
supported by IVR driver 130
tracking NACD overflow 134
verifying without NACD 145
CDN
adding to Symposium TAPI SP database 103
configuring in Symposium TAPI SP
database 102
deleting from Symposium TAPI SP
database 104
downloading from Meridian 1 switch 87
modifying in Symposium TAPI SP
database 103
CDN table
adding a new CDN 103
configuration 102
deleting a CDN 104
modifying a CDN 103
C-LAN
call center environment 26
data traffic 42
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