Nortel TAPI User Manual
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Nortel TAPI User Manual

Nortel TAPI User Manual

Server configuration
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Norstar TAPI Service Provider 4.3
Server Configuration Guide
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  • Page 1 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Norstar TAPI Service Provider 4.3 Server Configuration Guide •...

  • Page 3: Table Of Contents

    Setting up the Server as a member server in a domain 10 Assigning the TAPI_ADMIN user account administration privileges 10 TAPI on Windows 2000 Server / 2000 Advanced Server 12 Installing Microsoft TAPI 2.1 on the Windows NT Server 12 Installing TAPI 2.1 on Windows NT Server 4.0 12...
  • Page 4 Windows attempts to re-install the CTA 50 Appendix A – Using a Primary Domain Controller as a TAPI Server 51 To set up the TAPI Server as a Primary Domain Controller 51 Appendix B - Reinstalling the older version of Microsoft TAPI 52 Windows 95 52...

  • Page 5: Introduction To Norstar Tapi Service Provider 4.3

    Norstar telephone system. Instructions on how to install your CTA device are in the CTA Installation Guide. The software component of Norstar Desktop CTI is Norstar TAPI Service Provider (Norstar TSP). Norstar TSP works with Microsoft allow your telephony application to communicate with the CTA and control your Norstar telephone.
  • Page 6 • Microsoft Telephony Application Programming Interface (TAPI) TAPI is installed on the Server and the client PCs. TAPI converts industry standard commands received from Windows into a format that Norstar TSP can understand. It also converts messages from the Norstar TSP into an industry standard format and gives them to Windows.

  • Page 7: Operating System Requirements

    Norstar TSP. When you update Windows NT 4.0 with Service Pack 4, Microsoft TAPI 2.1 is installed on your computer. You must also install Microsoft TAPI 2.1 on all of the client PCs before installing Norstar TSP. If you do not have TAPI 2.1 installed, refer to TAPI 2.1 on client PCs...

  • Page 8: Installing Norstar Tsp On The Server

    2. Set up the Server as a member server in a domain. For more information, refer to domain on page 10. 3. Set up a TAPI domain account with administration privileges on the member server. For more information, refer to administration privileges 4.

  • Page 9: Selecting A Windows Nt Server / Windows 2000 Server Pc

    We also recommend that you do not use Primary Domain Controllers and Backup Domain Controllers as the TAPI Server. TAPI Server will run on a PDC. If you want to use a PDC, carefully review the issues below. Consider how the following issues will affect your network before installing TAPI Server.

  • Page 10: Setting Up The Server As A Member Server In A Domain

    However, it is recommended that the account be unique to Norstar TSP administration. 3. Ask your Network Administrator to ensure all of the TAPI users are in the same domain as the TAPI domain-account. Assigning the TAPI_ADMIN user account administration privileges Use TAPI_ADMIN user account for all TAPI administration tasks.
  • Page 11 Assigning the TAPI_ADMIN user account administration privileges 11 6. Click the TAPI domain-account created by your Network Administrator. 7. Click the Add button. 8. Click the OK button. The domain user TAPI_ADMIN is added as a member of the member-server local admin group.

  • Page 12: Tapi On Windows 2000 Server / 2000 Advanced Server

    You must install Microsoft TAPI 2.1 on the Server before you install Norstar TSP. Installing TAPI 2.1 on Windows NT Server 4.0 To install Microsoft TAPI 2.1 on the Server, use Windows NT 4.0 Service Pack 4. Service Pack 4 automatically adds TAPI 2.1 to Windows NT Server.

  • Page 13: Installing Norstar Tsp

    Installing Norstar TSP Install Norstar TSP on the Server only. You do not have to install Norstar TSP on the client PCs because they use the Norstar TSP installed on the Server. Norstar TSP is included on the Personal Productivity Suite CD-ROM. To install Norstar TSP: 1.

  • Page 14: Adding Server Functionality To Norstar Tsp

    14 Adding server functionality to Norstar TSP Adding server functionality to Norstar TSP Norstar TSP is set to single user mode by default. You must upgrade Norstar TSP before you can use server functionality. Server functionality allows Norstar TSP to share the CTA connected to Server with other Norstar TSP users.

  • Page 15: Enabling The Norstar Tsp Server

    Note: In this step /s Domain\AdminAccnt password is used as an example. /s is a switch meaning Server. Domain is the domain of which the TAPI server is a member. AdminAccnt is the TAPI domain-account with local administrative privileges. Password is the password for the TAPI domain-account.

  • Page 16: Adding Norstar Tsp Clients To The Norstar Tsp Server

    4. Click the Telephony Drivers tab. The Dialing Properties dialog box changes to show the installed telephony drivers. 5. Click Norstar TAPI Service Provider. 6. Click the Configure button. The Norstar TSP Control Panel dialog box appears. Norstar TSP Server Configuration Guide...
  • Page 17 7. Click the Configure button. The TSP User Configuration dialog box appears. 8. Click the Add button. A list of extension numbers appears. Note: If the number of Norstar TSP clients equals the number of licenses you have, the Add button will be grayed out. 9.
  • Page 18 18 Configuring Norstar TSP on the Windows NT 4.0 Server 6. Click the Configure button. The Norstar TSP Control Panel dialog box appears. 7. Click the Configure button. The TSP User Configuration dialog box appears. 8. Click the extension number you want to delete. 9.

  • Page 19: Assigning A Telephone To A Norstar Tsp Client

    TCMAPP utility. This allows a Norstar TSP client to receive TAPI messages for their telephone from any PC they log on to. This also means that the TAPI messages a Norstar TSP client receives are always for the telephone assigned to them, not necessarily the telephone beside the PC they are using.
  • Page 20 20 Configuring Norstar TSP on the Windows NT 4.0 Server 3. Click the User menu and then click Add a User to this Telephony Server. The Add Users and Groups dialog box appears. 4. Click the user domain account you want to add. 5.
  • Page 21 To assign lines to the Norstar TSP clients 1. Ensure the TAPI Administration Application window is open. 2. Click on the user domain account you want to change. 3. Click the User menu and then click Change Selected User’s Line Access.
  • Page 22 9. Reboot the server. Tips for the assigning lines Blank lines that appear in the TAPI line device list on the Change Line Device Access for Selected User dialog box indicate errors on devices specified in the TSP User Configuration dialog box. These errors include: •...

  • Page 23: Deleting A Line From A Client

    To delete a line from a client: 1. On the Norstar TSP Server, click the Start button and then click Run. 2. Enter TCMAPP. The TAPI Administration Application window appears. 3. Click on the Norstar TSP client. 4. Click on the line to delete.

  • Page 24: Configuring Norstar Tsp On The Windows 2000 Or Windows 2000 Advanced Servers

    24 Enabling the Norstar TSP Server Configuring Norstar TSP on the Windows 2000 or Windows 2000 Advanced Servers You must configure the Norstar TSP Server before network users can use it to access Norstar TSP. You configure the Server using the Microsoft Management Console.
  • Page 25 The Add/Remove Snap-in dialog appears. 4. Click Add. The Add Standalone Snap-in dialog appears. 5. Click Telephony. P0605043 Issue 01 Enabling the Norstar TSP Server 25 Norstar TSP Server Configuration Guide...

  • Page 26: Selecting The Server

    26 Enabling the Norstar TSP Server 6. Click Add, and then click Close. The telephony icon appears in the window on the Add/Remove Snap-in dialog. 7. Click OK. Selecting the server Once the server has been specified, using the preceding procedure, you can select the server to be managed on the Console screen.

  • Page 27: Adding Norstar Tsp Clients To The Norstar Tsp Server

    4. On the Setup tab, click on the Enable Telphony server check box to enable the server. Note: If the Enable telephony server check box is unavailable, start the Telephony service. On your desktop, click Start, point to Settings, then click Control Panel. Double-click on Administrative Tools.
  • Page 28 This procedure determines which clients can use the telephony devices that are accessible to the server. Changes take effect the next time the computer attempts to start the TAPI service. To manage the Telephony service, you must be a telephony administrator on the server or logged on as an administrator of the server.

  • Page 29: Installing Norstar Tsp On Client Pcs

    • ability for Windows NT Server to be a telephony server You must install Microsoft TAPI 2.1 on each of the client PCs. TAPI 2.1 must also be installed on the Server before you install Norstar TSP. Note: The Microsoft TAPI 2.1 information in this guide is a supplement to the Microsoft TAPI Readme.txt file provided with the Microsoft TAPI 2.1...

  • Page 30: Installing Tapi 2.1 On Windows 95

    Service Pack 4. Installing TAPI 2.1 on Windows 95 You must install TAPI 2.1 on the client PCs. TAPI 2.1 allows the client PCs and the Server to communicate. Microsoft TAPI 2.1 is available on the Microsoft web site. A copy of Microsoft TAPI 2.1 is also included on the Personal Productivity Suite CD-ROM in the...

  • Page 31: Configuring Tapi Client On A Client Pc

    1. On the client PC, click the Start button. 2. Point to Settings and then click Control Panel. 3. Double click the Network icon. P0605043 Issue 01 Configuring TAPI Client on a client PC 31 Norstar TSP Server Configuration Guide...
  • Page 32 32 Configuring TAPI Client on a client PC 4. Click the Access Control tab. 5. Click User-level access control. 6. Ensure the correct domain name is entered in the Obtain list of users and groups from field. In this example, SALTLAKE.

  • Page 33: Registering With The Norstar Tsp Server

    If you have more people who want to use Norstar TSP than you have licenses, you can obtain a Norstar TSP Station License Upgrade kit from your Norstar representative. P0605043 Issue 01 Configuring TAPI Client on a client PC 33 Norstar TSP Server Configuration Guide...

  • Page 34: Setting The Dialing Properties

    34 Configuring TAPI Client on a client PC To log off of the Norstar TSP server: 1. On the client PC, click the Start button and then click Run. The Run dialog box appears. 2. Enter TCMSETUP /C /D. 3. Click the OK button.
  • Page 35 These fields are described later in this section. 5. Click the Apply button to store the changes with the new location. P0605043 Issue 01 Configuring TAPI Client on a client PC 35 Norstar TSP Server Configuration Guide...
  • Page 36 36 Configuring TAPI Client on a client PC Selecting a location When you select a location, all of the dialing properties are changed to the settings that are stored for that location. To select a location: 1. Click the drop list arrow that is on the right side of the I am dialing from field.
  • Page 37 2. Enter the prefix and click the OK button. To delete a prefix that is considered long distance 1. Click the prefix you want to delete. 2. Click the Remove button. P0605043 Issue 01 Configuring TAPI Client on a client PC 37 Norstar TSP Server Configuration Guide...
  • Page 38 38 Configuring TAPI Client on a client PC To add a prefix that is considered local 1. Click the New button located in the bottom half of the dialog box. The New Area Code and Prefix dialog box appears. 2. Enter the prefix and click the OK button.
  • Page 39 5. Click the Calling Card Phone Number field. 6. Enter the calling card number. 7. Click the PIN number field. 8. Enter your calling card PIN number. P0605043 Issue 01 Configuring TAPI Client on a client PC 39 card. Norstar TSP Server Configuration Guide Adding a...
  • Page 40 40 Configuring TAPI Client on a client PC 9. Click the Long Distance Usage button. A second Calling Card dialog box appears. 10. Click the Dial field in the first step. 11. Choose the first set of numbers that must be dialed.
  • Page 41 Use this field to choose tone dialing signals or pulse dialing signals when making a call. To select pulse dialing, click on the Pulse dial button. To select tone dialing, click on the Tone dial button. P0605043 Issue 01 Configuring TAPI Client on a client PC 41 Norstar TSP Server Configuration Guide...

  • Page 42: Viewing Norstar Tsp Information

    4. Click the Telephony Drivers tab. The Dialing Properties dialog box changes to show the installed telephony drivers. 5. Click Norstar TAPI Service Provider. 6. Click the Configure button. The Norstar TSP Control Panel dialog box appears. Norstar TSP Server Configuration Guide...

  • Page 43: Viewing The Norstar Tsp Version Number

    Viewing the Norstar TSP version number The Norstar TSP version number appears on the Norstar TSP Control Panel in the Version field. The information in this field identifies the Norstar TSP software version that is installed on your PC. Viewing the Norstar TSP status The Norstar TSP status appears on the Norstar TSP Control Panel in the Status field.

  • Page 44: Using The Norstar Cti Diagnostics

    4. Click the Telephony Drivers tab. The Dialing Properties dialog box changes to show the installed telephony drivers. 5. Click Norstar TAPI Service Provider. 6. Click the Configure button. The Norstar TSP Control Panel dialog box appears. Norstar TSP Server Configuration Guide...

  • Page 45: Choosing The Information You Want To View

    7. Click the Diagnostics button. The Norstar CTE Diagnostics window appears Choosing the information you want to view You can select the type of information that is displayed on the Norstar CTE Diagnostics window. This includes: • Debug settings • Software information •...

  • Page 46: Viewing Detailed Information About Norstar Tsp

    46 Using the Norstar CTI Diagnostics To view debugging information: Click the View menu and then click Debug settings. For debugging, you can capture various information by clicking the options available under the CTE tab. For instance, FUMP messages. Viewing detailed information about Norstar TSP After you have chosen information to display, detailed technical information about Norstar TSP begins to appear on the Norstar CTE Diagnostics window.

  • Page 47: Saving The Information To A File

    To view the components of the Norstar TSP modules: 1. Click the View menu and then point to Software Information. 2. Click Norstar TSP Modules. Saving the information to a file In most instances, your Norstar service representative will ask you to send them a copy of the Norstar CTE Diagnostics window.

  • Page 48: Troubleshooting

    48 Troubleshooting while installing Norstar TSP Troubleshooting This section describes possible problems you may encounter when installing and using Norstar TSP. With each problem is a recommended solution. Troubleshooting while installing Norstar TSP The following problem may occur while you are installing Norstar TSP. After installing a CTA on the serial port and rebooting my PC, Windows NT starts installing serial mouse drivers.
  • Page 49 Open the TCMAPP application. For more information, refer to telephone to a Norstar TSP client Check to see if the affected TAPI clients still have a telephone assigned to them. If a TAPI client does not have a telephone device assigned, the TAPI server is not acquiring the telephones properly.

  • Page 50: Norstar Tsp Tips

    If you have a TAPI service setup to start at boot time, the Server’s startup may take a number of minutes to complete. For example, if you have a Server configured with 50 telephones, initialization of TAPI server can add four minutes to the server startup time.

  • Page 51: Appendix A - Using A Primary Domain Controller As A Tapi Server

    Appendix A – Using a Primary Domain Controller as a TAPI Server Carefully consider the decision to use a Domain Controller as a your TAPI Server. Doing this may have significant implications for your Windows NT network. For more information about choosing your TAPI Server, refer to...

  • Page 52: Appendix B - Reinstalling The Older Version Of Microsoft Tapi

    Appendix B - Reinstalling the older version of Microsoft TAPI Windows 95 If you are you wish to uninstall TAPI 2.1 and return to Microsoft TAPI 1.4: 1. Locate the remtapi.inf file. 2. Right click on the correct file and select the Install option.

  • Page 53: Glossary

    Telephony Application Programming Interface (TAPI) A set of programming tools developed by Microsoft which provides a standard set of commands used to control any telephone. For most telephone systems, a TAPI service provider is required to use TAPI. P0605043 Issue 01...

  • Page 54: Norstar Tsp Server Configuration Guide P0605043 Issue

    54 Glossary Norstar TSP Server Configuration Guide P0605043 Issue 01...
  • Page 56 1-800-4 NORTEL http://www.nortel.com/norstar Norstar is a trademark of Nortel Networks. P0605043 Issue 01 Printed in Canada...

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