Nortel TAPI User Manual page 11

Network call data
Periphonics IVR system
Overview of the VPS/is
Overview of the IPML server
Networking call data
Configuring networking call data capabilities
Call data networking between IVR and Symposium TAPI SP
Verifying call data networking
Call data networking between TAPI servers with NACD overflow
Verifying NACD overflow with TAPI operations
Call data networking between TAPI service providers without NACD overflow 144
Verifying call data networking without NACD
Troubleshooting IVR and networking features
No IVR registration message on TAPI server initialization
No call data message received by TAPI server when a call is transferred from IVR
port to ACD queue
Call data appears in overflow.log file, but does not appear in screen pop to agent
148
No call data is seen when transferred or conferenced to a remote Succession
switch
Call data does not appear to agent when a call is transferred using NACD
overflow
Blind transfer fails between networked Symposium TAPI SPs.
Call data lost between networked transfers using direct connect.
Chapter 7
Compatibilities and features
Product compatibilities
Succession switch compatibility
Telephone set compatibility
Desktop PC compatibility
Microsoft TAPI compatibility
Windows 2000 service pack compatibility
Interface device compatibility
Nortel Networks application compatibility
Third-party application compatibility
Network Managers Guide for Symposium TAPI Service Provider for Meridian 1, release 3.0
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