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Summary of Contents for Nortel Manager
- Page 1 Title page Nortel Communication Server 1000 Telephony Manager 3.1 Desktop User Guide...
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Page 3: Revision History
Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: Telephony Manager 3.0 Desktop User Guide (NN-10300-022). July 2006 Standard 2.00. This document describes Telephony Manager Release 3.0 Desktop Services. - Page 4 Revision history...
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Page 5: Table Of Contents
Contents About Telephony Manager ......7 Getting Started ........7 Logging on to Desktop Services . - Page 6 Contents Restoring data changes ......21 Troubleshooting Problems ......22 Telecom Billing System Web reporting .
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Page 7: About Telephony Manager
About Telephony Manager The Telephony Manager (TM) Desktop Services application is used to view and modify the configuration of features and keys on a telephone by using your Web browser. For more information on using this application, see “Telephone Details” on page 12 The Telecom Billing System (TBS) Web reporting tool is used to generate reports for the telephones on your telephone system. - Page 8 About Telephony Manager http://<ip address> or http://<server hostname> User Login page appears. See Figure 1. Figure 1: End User Login screen 3. Log on with the User ID administrator. 4. Click Login. Desktop Services appears. See Figure 2 on page 10.
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Page 9: Changing Your Password
Note: If there is no prime DN configured on a telephone, the NoPrimeDN link will appear in the pane. You can click on the link to see the telephone details. About Telephony Manager Desktop Services navigation pane. section at the bottom. -
Page 10: Directory
About Telephony Manager Figure 2: My Profile The following links are available to most users: Directory Displays a page containing your profile details. Click My Profile to view user information and attributes. You can also reset your password from this page. See Figure 2 on page 10. -
Page 11: Billing Reports
About Telephony Manager information on viewing and modifying the configuration of features and keys on your telephone. Billing Reports Runs detailed Web reports on telephone cost accounting and billing. Click Billing Reports to access the Web reporting pages. See Telecom Billing System Web reporting (p. -
Page 12: Telephone Details
Telephone Details Telephone Details Overview The Telephone Details page is the Telephony Manager (TM) Web-based tool for viewing and modifying the configuration of features and keys for a selected Directory Number (DN). The attributes vary depending on the telephone type. -
Page 13: General Properties
Note: Clicking the of the page. General Properties This section of the Telephone Details about the location and configuration of the telephone. This data is used primarily for system administration. Some or all of these fields are displayed, depending on your telephone type. •... -
Page 14: Directory Options
Telephone Details For more information about the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101). Directory Options This section contains information about the telephone as it relates to the Common Network Directory (CND). • Assign to employee/Do not assign to an is either assigned to an employee or department, or the telephone is not assigned and is available for the system administrator to assign. -
Page 15: Keys
Typically, these features are controlled and managed by your administrator. Your access privileges determine whether you can change features that are associated with this telephone. Keys This section of the Telephone Details programmable keys on your IP telephone, including those on expansion modules. -
Page 16: Assigning An Auto Dial Key
Telephone Details Help button is context-sensitive and provides information about configuring features and services. Assigning an Auto Dial key To assign the Auto Dial (ADL) function to a key on your telephone: 1. Choose a key that has no assigned function on your telephone. 2. -
Page 17: Deleting An Auto Dial Key
The page refreshes. A new appears. Messages describing problems appear in the message area. If no errors exist, the message found is displayed in the message area. 8. Correct any errors in the data. 9. Repeat steps 7 and 8 until you cannot find any errors. 10. -
Page 18: Changing The Dn On A Call Forward Key
Telephone Details Changing the DN on a Call Forward key This procedure describes how to change the DN assigned to a Call Forward (CFW) key by using Desktop Services. Note: The DN can also be programmed by using the CFW key on the telephone. - Page 19 Telephone Details required parameters, in the Key Value column. An edit box is provided for each parameter. 3. Determine the maximum number of digits of your CFW DN. 4. In the Redirection DN Length of digits of your CFW DN. See Figure 4 on page 19. 5.
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Page 20: Validating And Saving Data Changes
Telephone Details Validating and saving data changes After you make changes to the telephone data, you must validate the new data. The validation process ensures there are no errors, conflicts, or missing information in the changed telephone configuration. To validate the data: On the Telephone Details The page refreshes. -
Page 21: Restoring Data Changes
administrator reviews your changes and schedules synchronization for you. To schedule a synchronization: 1. On the Telephone Details Schedule - Transmit Telephones 2. Enter a task name in the Note: The maximum length of the task name is 128 characters. You must enter a task name. -
Page 22: Troubleshooting Problems
Telephone Details The telephone data configuration is restored, and the indicator changes to Transmitted. Troubleshooting Problems On the Telephone Details open a troubleshooting page. Your system administrator controls the availability of this link. page, click Troubleshoot Problems Sync Status... -
Page 23: Telecom Billing System Web Reporting
Telecom Billing System Web reporting Overview Telecom Billing System (TBS) is the Telephony Manager Web-based reporting, telephone cost accounting, and billing tool for your telephone system. Note: Your system administrator determines your access rights and which features you can use with the TBS Web reporting tool. Contact your system administrator for more information. - Page 24 Telecom Billing System Web reporting Figure 5: Telecom Billing System (ASSETS REPORT LIST) 3. Select a telephone system name to see a list of the reports available. The TELECOM BILLING SYSTEM reports page appears. Note: Click Site/System at the bottom of the screen to return to the main Telecom Billing System 4.
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Page 25: Types Of Tbs Reports
Types of TBS reports Cost Reports The cost reports are based on your extensions, authorization codes, or account codes. The following cost reports provide summaries and details of the telephone usage costs for your organization: • Extension Summary Report. See sample page 29. •... -
Page 26: Trunk Reports
Telecom Billing System Web reporting Trunk Reports The following reports provide call usage details for each trunk or trunk group in your organization: • Trunk Group Utilization Report. • Trunk Utilization Report. See sample page 34. Diagnostic Reports The following reports list the extensions and trunks that are entered in the telephone configuration and do not have any call activity. - Page 27 Telecom Billing System Web reporting produce a report that shows only incoming calls on a telephone system or telephone extension. Select Outgoing to show only the outgoing calls. Select Both to show both incoming and outgoing calls. Duration (Seconds) Enter the minimum number of seconds for the calls that you want to include in the report.
- Page 28 Telecom Billing System Web reporting Enter the total number of digits (starting from the left or the right of the digit stream) to display the report. Select the Left Number or Right Number to determine if the significant digits start from the left or right side of the digit stream.
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Page 29: Sample Reports
Telecom Billing System Web reporting Sample Reports Extension Summary Report The Extension Summary Report, provides a summary of telephone usage for the extensions in your system. See “Using TBS Web reporting” on page 23 for information on how to run a report. To view a detailed listing of calls for any location displayed as a link in this report, click the extension. -
Page 30: Extension Detail Report
Telecom Billing System Web reporting Extension Detail Report The Extension Detail Report, shown in Figure 7 on page 30, provides a detailed listing of calls, duration, and cost totals for each extension. From the Extension Summary Report window, click on an extension number to view the Extension Detail Report. -
Page 31: Authorization Code Roll-Up Report
Telecom Billing System Web reporting Figure 8: Extension Roll-Up Report Authorization Code Roll-Up Report The Authorization Code Roll-Up Report, shown in Figure 9 on page 32, displays cost totals, grouped by organizational level, for calls made using an authorization code, extension, or trunk. For each organizational level, the total number of calls, the total duration, and the total cost are provided. -
Page 32: Authorization Code Detail Report
Telecom Billing System Web reporting Figure 9: Authorization Code Roll-Up Report Authorization Code Detail Report The Authorization Code Detail Report provides a detailed listing of calls and summary information for each authorization code user (such as Employee, External Party Name, or Role/Project Name). Calls that have no authorization code, or that have an authorization code that is not assigned to any user, are charged using the extension on the call. -
Page 33: Frequently Called Locations Report
Telecom Billing System Web reporting To view a detailed listing of calls for any telephone number displayed as a link in this report, click the number. Figure 10: Frequently Called Numbers Report Frequently Called Locations Report The Frequently Called Locations Report provides a roll-up summary of your calling activity based on the frequency of calls to or from individual locations. -
Page 34: Trunk Utilization Report
Telecom Billing System Web reporting number, duration, and cost of incoming and outgoing calls for each area code. To view a detailed listing of calls for any area code displayed as a link in this report, click the area code. Figure 11: Area Code Summary Report Trunk Utilization Report The Trunk Utilization Report, shown in Figure 12 on page 35, displays call... -
Page 35: Trunk Diagnostic Report
Telecom Billing System Web reporting Figure 12: Trunk Utilization Report Trunk Diagnostic Report The Trunk Diagnostic Report, shown in Figure 13 on page 36, compares trunk ranges that you enter in the telephone configuration with the trunks that have call activity during the filtered period. The report lists the trunks that are entered in the telephone configuration that have no call activity, as well as the trunks that have call activity but are not entered in the telephone configuration. - Page 36 Telecom Billing System Web reporting Figure 13: Trunk Diagnostic Report...
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Page 38: User Guide
Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Publication Number: NN43050-100 Document Release: Standard 01.01...
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