Toolkit Overview; Cti, Rsm, Tapi, And Tapisccs Blocks - Nortel CTI ToolKit User Manual

Toolkit Overview

Block
#P0606089 – Ver: 1.1
The CTI Toolkit allows access to functions that are specific to CTI programming.
These functions are not accessible from the standard PeriProducer Toolkit.
The arrows in the upper right corner of each Toolkit switch between the CTI and the
PeriProducer Toolkit (and any other Toolkit installed).
PeriProducer Toolkit
Brief descriptions of the CTI Toolkit blocks follow. Detailed descriptions are in
chapter 3, CTI Toolkit Blocks
PeriProducer User's Guide.

CTI, RSM, TAPI, and TAPISCCS Blocks

Resource Description
CTI
Sets the Agent's state, for example: Login, Ready, Work Not Ready,
Logout, etc. See page 30.
CTI Initializes handlers for CTI-related conditions. See page 32.
CTI
Retrieves all Device Parameter data, based on the Device name (this is
determined by Nortel Networks Certified personnel) and Parameter name,
passed as parameters.
Nortel Networks Confidential
Overview of CTI Features
Reference. The PeriProducer Toolkit is described in the
See page 33.
CTI Toolkit
Page 13