Suzuki Grand Vitara 2011 Manual page 349

Step 1: Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose,
use of such an inspection form will facilitate collecting information to the point required for proper analysis and
diagnosis.
NOTE
The form is a standard sample. It should be modified according to conditions characteristic of each
market.
Engine General Information and Diagnosis: For Diesel Engine Model 1A-280
Customer problem inspection form (Example)
I2RH01110010-02