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Suzuki SX4 2012 Warranty & Maintenance Information

Suzuki SX4 2012 Warranty & Maintenance Information

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2012
WARRAnTy & MAinTenAnce
infoRMATion
Way of Life!
99990-WARRT-12B

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Summary of Contents for Suzuki SX4 2012

  • Page 1 2012 WARRAnTy & MAinTenAnce infoRMATion Way of Life! 99990-WARRT-12B...
  • Page 2 WelcoMe Welcome to the Suzuki Owner’s family and thank you for choosing your Suzuki Vehicle among the many makes and models available today. iMpoRTAnT This booklet contains valuable information about the Suzuki Secure Advantage Protection Plan for your new Suzuki.
  • Page 3: Table Of Contents

    PAGE Overview of Protection ............2 Vehicle Care to Prevent Corrosion ........16 The Suzuki Warranty Policy ..........3 Suzuki Secure Advantage Roadside Assistance ....19 Power Train Components Limited Warranty ....5 Customer Satisfaction ............23 New Vehicle Limited Warranty ..........7 Suzuki Protection Plan ............24 Anti-Perforation Warranty .............7...
  • Page 4: Overview Of Protection

    OVERVIEW OF PROTECTION The information below is an overview of Suzuki Secure Advantage Protection Plan coverage for 2012 model year vehicles. COVERAgE* TImE OR dISTANCE LImIT* Power Train Components Limited Warranty 5 Years 100,000 km New Vehicle Limited Warranty 3 Years...
  • Page 5: The Suzuki Warranty Policy

    SUZUKI by any written or oral statement. Except to the extent provided in these limited warranties, SUZUKI shall not be liable in contract, tort or otherwise for any direct, indirect, economic, commercial, incidental, consequential or special loss or damage or expense or claim...
  • Page 6 Vehicle and for which coverage under the New Vehicle Limited Warranty is applicable while you are temporarily travelling in the continental U.S., repairs will be performed free of charge at any authorized Suzuki Automobile Dealer in the United States. Call 1-877-MY-SUZUKI from within the continental U.S. for the location of Suzuki dealers in that country.
  • Page 7: Power Train Components Limited Warranty

    POWER TRAIN COmPONENTS LImITEd WARRANTY SUZUKI Secure Advantage provides peace of mind security by continuing the coverage of specific power train components. Repairs necessary to correct defects in the material or workmanship of specified power train components at the time of manufacture of the Vehicle, will be completed at no charge for parts and labour. Parts replacements will be made using new or remanufactured SUZUKI parts.
  • Page 8 The Power Train warranty coverage applies to the following specific components. ENgINE Engine cylinder block and head(s) and all internal parts, intake manifold, timing gears, chains, tensioners and timing cover, flywheel/drive plate, valve covers, oil pan, oil pump, engine mounts, water pump, fuel pump, seals and gaskets.
  • Page 9: New Vehicle Limited Warranty

    NEW VEHICLE LImITEd WARRANTY SUZUKI warrants that all parts of the Vehicle will be free of defects in material and/or workmanship at the time of manufacture. Any necessary parts replacements resulting from defects in material and/or workmanship at the time of manufacture will be completed at no charge for parts and labour using new or remanufactured SUZUKI parts.
  • Page 10: Surface Corrosion Warranty

    SURFACE CORROSION WARRANTY SUZUKI warrants that the surface of original exterior body sheet metal components of your 2012 Vehicle will be free of defects in material and workmanship which result in readily visible surface corrosion for 18 months or 60,000 kilometres, whichever occurs first.
  • Page 11: Emission Warranties

    EmISSION COmPONENT dEFECT WARRANTY SUZUKI warrants to the owners of 2012 model year Vehicles that the Vehicle was designed, built and equipped so as to conform, at the time of sale of the first retail purchaser, with all emission standards then applicable in Canada.
  • Page 12 COmPONENTS COVEREd BY THE EmISSION WARRANTIES Listed below are the parts which, if equipped on your Vehicle, are covered by the Emission Component Defect and Emission Performance Warranties. Some of the parts listed below may require scheduled replacement and are warranted up to the recommended replacement interval as indicated in the Owner's Manual or the time and mileage of the limited warranty, whichever occurs first.
  • Page 13 Inspection/Maintenance test document. SUZUKI will process your claim within 30 days from receipt of your request to the SUZUKI Dealer. Such 30 day time period for notification will not apply if you request a delay or a delay is caused by events not under the control of SUZUKI or your SUZUKI Dealer.
  • Page 14: Limitations And Exclusions Applicable To All Warranty Coverages

    APPLICABLE TO ALL WARRANTY COVERAgES Perforation due to Corrosion Perforation is covered by a separate warranty. Refer to the Suzuki Anti-Perforation Warranty on page 7. Surface Corrosion (for original exterior body sheet metal panels only) Warranty period is 18 months or 60,000 kilometres, whichever occurs first.
  • Page 15 Warranty period is 12 months or 20,000 kilometres, whichever occurs first. Parts and Accessories Suzuki Genuine Parts and Accessories are covered by a separate warranty. Refer to page 15. Parts and accessories not distributed by SUZUKI are not covered by SUZUKI.
  • Page 16 Periodic Maintenance Schedule, use of improper or contaminated fuel or lubricants. Use of parts not equivalent in quality and design to parts supplied by SUZUKI. d. Use of devices, parts or accessories not approved by SUZUKI including, but not limited to, remote starters, alarm systems, and audio equipment.
  • Page 17: Genuine Parts And Accessories Warranty

    PARTS ANd ACCESSORIES WARRANTY SUZUKI warrants that it will, at its option, replace or repair, at no charge, any SUZUKI Part or Accessory that is defective in material or workmanship under normal use. Labour for replacement is also covered if the defective part or accessory was originally purchased and installed on a Vehicle by a SUZUKI Dealer.
  • Page 18: Vehicle Care To Prevent Corrosion

    VEHICLE CARE TO PREVENT CORROSION Proper care of your Vehicle is essential to protect it from corrosion even though SUZUKI has designed and built your Vehicle specifically to resist corrosion. Listed on the following pages are instructions on how you should maintain your Vehicle to prevent corrosion. Please read and follow these instructions carefully.
  • Page 19 mAINTENANCE PROCEdURES TO HELP PREVENT CORROSION Washing The best way to preserve the finish on your Vehicle and help avoid corrosion is to keep it clean with frequent washing. If you are frequently driving on salted roads, your Vehicle should be washed at increased intervals based on the frequency of exposure to these conditions.
  • Page 20 To prevent chipping, be sure to increase the distance between your Vehicle and the vehicle in front of you as speed increases. Paint chipping will also occur if you frequently drive on gravel or salted roads. The Suzuki warranty does not cover paint chipping.
  • Page 21: Suzuki Secure Advantage Roadside Assistance

    SUZUKI SECURE AdVANTAgE ROAdSIdE ASSISTANCE ELIgIBILITY Suzuki Secure Advantage Roadside Assistance covers all 2012 Vehicles. Service will be provided to any driver of the registered Suzuki Vehicle. Roadside assistance benefits are transferable to subsequent owners of your Vehicle, at no cost, within the coverage period.
  • Page 22 Service call (delivery of fuel, battery boost and winching). Towing of your disabled Vehicle to the nearest SUZUKI Dealer up to 100 km (one tow per disablement) or towing to your preferred SUZUKI Dealer if within 25 km of the nearest SUZUKI Dealer.
  • Page 23 Coverage period is the lesser of the date of Vehicle disablement up to three days in total or the time at which your vehicle is repaired. dEALER LOCATOR To obtain the location of your nearest SUZUKI Dealer, simply call 1-800-263-3331. CLAImS PROCEdURE We’ve attached claim forms to this booklet (centre insert). The claim form is to be completed for emergency towing and road service reimbursement, or emergency travel expense reimbursement.
  • Page 24 If the Vehicle is already in a safe place, such as a private or public garage, driveway etc., Suzuki Secure Advantage Roadside Assistance reserves the right to service the Vehicle only after the heavy demand is over.
  • Page 25: Customer Satisfaction

    CUSTOmER SATISFACTION SUZUKI and SUZUKI Dealers are committed to exceeding your SUZUKI ownership expectations. For most issues your dealer is in the best position to address any concerns that may arise. Should you encounter a special matter which is not satisfactorily resolved by dealership management please contact the Dealer Principal or General Manager directly.
  • Page 26: Suzuki Protection Plan

    SUZUKI PROTECTION PLAN Should you plan to drive your new Suzuki farther or longer than the coverage provided by the new vehicle limited warranty, Suzuki Protection Plan will be of special interest to you. Suzuki Protection Plan is an extended service product which both enhances and extends the coverage already provided by the new vehicle limited warranty.
  • Page 27: Maintenance Record - Severe Driving Conditions

    MAinTenAnCe reCorD - Severe Driving ConDiTionS Recommended items to be serviced at each interval using the schedule for Severe Driving Conditions are described in the "Inspection and Maintenance" chapter of your Owner's Manual. Select the schedule for Severe Driving Conditions if any of the conditions described below match your driving habits or the environmental conditions in your area.
  • Page 28 Service Dealer name mileage date ro number 15,000 km or 9 months 20,000 km or 12 months 25,000 km or 15 months 30,000 km or 18 months 35,000 km or 21 months 40,000 km or 24 months 45,000 km or 27 months - 26 -...
  • Page 29 Service Dealer name mileage date ro number 50,000 km or 30 months 55,000 km or 33 months 60,000 km or 36 months 65,000 km or 39 months 70,000 km or 42 months 75,000 km or 45 months 80,000 km or 48 months - 27 -...
  • Page 30 Service Dealer name mileage date ro number 85,000 km or 51 months 90,000 km or 54 months 95,000 km or 57 months 100,000 km or 60 months 105,000 km or 63 months 110,000 km or 66 months 115,000 km or 69 months 120,000 km or 72 months - 28 -...
  • Page 31: Maintenance Record - Normal Driving Conditions

    MAinTenAnCe reCorD - norMAl Driving ConDiTionS Recommended items to be serviced at each interval using the schedule for Normal Driving Conditions are described in the "Inspection and Maintenance" chapter of your Owner's Manual. Select the normal schedule if none of the conditions described on page 25 of this book match your driving habits or the environmental conditions in your area.
  • Page 32 Service Dealer name mileage date ro number 62,500 km or 37.5 months 75,000 km or 45 months 87,500 km or 52.5 months 100,000 km or 60 months 112,500 km or 67.5 months 125,000 km or 75 months 137,500 km or 82.5 months - 30 -...
  • Page 33 Service Dealer name mileage date ro number 150,000 km or 90 months 162,500 km or 97.5 months 175,000 km or 105 months 187,500 km or 112.5 months 200,000 km or 120 months 212,500 km or 127.5 months 225,000 km or 135 months - 31 -...
  • Page 34 Service Dealer name mileage date ro number 237,500 km or 142.5 months 250,000 km or 150 months - 32 -...
  • Page 35: Odometer Replacement Record

    OdOmETER REPLACEmENT RECORd Odometer replaced on (Date) (Kilometres) After the odometer is replaced, total kilometres is determined by adding the kilometres listed here to the current kilometres on the installed odometer. Dealer Signature: - 33 -...
  • Page 36 POSTAL CODE Procedure to Change Your Address or Ownership Status In case of a change of address or if you purchased your Suzuki vehicle as a TELEPHONE NUMBER pre-owned vehicle, please complete this form, detach and mail it to Suzuki Canada Inc., 100 East Beaver Creek Road, Richmond Hill, ON L4B 1J6.
  • Page 37: Suzuki Secure Advantage Roadside Assistance Customer Claim Form

    Suzuki Secure Advantage Roadside Assistance Customer Claim Form Complete this form when claiming reimbursement for Roadside Assistance or Emergency Travel Expense important: Please refer to the Warranty & Maintenance Information booklet for coverage details. Submit all claims, fully docu- Way of Life! mented, within 20 days of disablement.
  • Page 38 7. “i have completed this form and certify that the information provided is complete and accurate.” Signature of owner Date 8. Sign and mail this completed form with original receipts to: Suzuki Secure Advantage Roadside Assistance P.O. Box 190, 135 West Beaver Creek, Richmond Hill, ON L4B 4R5 - 36 -...

This manual is also suitable for:

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