Ctc Does Not Launch; Redirect The Netscape Cache To A Valid Directory; Sluggish Ctc Operation Or Login Problems; Table 1-9 Ctc Does Not Launch - Cisco ONS 15310-CL Troubleshooting Manual

Chapter 1 General Troubleshooting
Step 9 Close the McAfee VirusScan window.

1.9.4 CTC Does Not Launch

Symptom
Table 1-9
Table 1-9
Possible Problem
The Netscape browser
cache might point to an
invalid directory.

Redirect the Netscape Cache to a Valid Directory

Launch Netscape.
Step 1
From the Edit menu, choose Preferences.
Step 2
In the Category column on the left side, expand Advanced and select the Cache tab.
Step 3
Change your disk cache folder to point to the cache file location.
Step 4
The cache file location is usually C:\ProgramFiles\Netscape\Users\yourname\cache. The yourname
segment of the file location is often the same as the user name.

1.9.5 Sluggish CTC Operation or Login Problems

Symptom
Table 1-10
78-17235-01
CTC does not launch; usually an error message appears before the login window appears.
describes the potential cause of the symptom and the solution.
CTC Does Not Launch
Solution
Redirect the Netscape cache to a valid directory. See the
Netscape Cache to a Valid Directory" procedure on page
You experience sluggish CTC operation or have problems logging into CTC.
describes the potential cause of the symptom and the solution.
Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0
1.9.4 CTC Does Not Launch
"Redirect the
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