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Cisco ONS 15310-CL Troubleshooting Manual

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Cisco ONS 15310-CL and
Cisco ONS 15310-MA

Troubleshooting Guide

Product and Documentation Release 7.0
July 2010
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: 78-17235-01

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Table of Contents

   Related Manuals for Cisco ONS 15310-CL

   Summary of Contents for Cisco ONS 15310-CL

  • Page 1: Troubleshooting Guide

    Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide Product and Documentation Release 7.0 July 2010 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: 78-17235-01...
  • Page 2 OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks.
  • Page 3: Table Of Contents

    Create a Facility Loopback Circuit on a Destination Port 78-17235-01 xxvi xxvi xxvi xxvii xxvii xxxiii 1-10 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 C O N T E N T S xxxiii xxxiii xxxiv 1-11 1-11...
  • Page 4 1.6.2 Perform a Terminal Loopback on a Source-Node Ethernet Port Create the Terminal Loopback on a Source-Node Ethernet Port Test and Clear the Ethernet Terminal Loopback Circuit Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-12 1-12 1-13...
  • Page 5 1-37 1-40 1-43 1-44 1-44 1-44 1-44 1-45 1-46 1-46 1-47 1-47 1-49 1-50 1-51 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Contents 1-32 1-33 1-34 1-35 1-35 1-37 1-38 1-38 1-40 1-41 1-41 1-42 1-45 1-46...
  • Page 6 1.11.1 Bit Errors Appear for a Traffic Card 1.11.2 Faulty Fiber-Optic Connections Verify Fiber-Optic Connections 1.11.2.1 Crimp Replacement LAN Cables 1.12 Power and LED Tests Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-52 1-53 1-53 1-53 1-54...
  • Page 7 1-70 1-71 1-72 1-72 1-10 1-14 1-14 1-14 1-15 1-15 1-17 1-17 1-18 1-18 1-19 1-19 1-19 1-19 1-19 1-20 1-20 1-20 1-20 1-20 1-20 1-21 1-21 1-21 1-21 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Contents...
  • Page 8 Clear the AUTOSW-SDBER Condition 1.7.30 AUTOSW-SFBER Clear the AUTOSW-SFBER Condition 1.7.31 AUTOSW-UNEQ (STSMON) Clear the AUTOSW-UNEQ (STSMON) Condition 1.7.32 AUTOSW-UNEQ (VT-MON) Clear the AUTOSW-UNEQ (VT-MON) Alarm Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 viii 1-21 1-22 1-22 1-22 1-22...
  • Page 9 1-38 1-38 1-38 1-39 1-39 1-39 1-40 1-40 1-40 1-41 1-41 1-42 1-43 1-43 1-43 1-44 1-44 1-44 1-44 1-45 1-45 1-45 1-45 1-46 1-46 1-46 1-47 1-47 1-47 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Contents...
  • Page 10 1.7.72 FAN-DEGRADE 1.7.73 FE-AIS Clear the FE-AIS Condition 1.7.74 FE-DS1-MULTLOS Clear the FE-DS1-MULTLOS Condition 1.7.75 FE-DS1-NSA Clear the FE-DS1-NSA Condition 1.7.76 FE-DS1-SA Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-47 1-47 1-48 1-49 1-49 1-50 1-51 1-52...
  • Page 11 1-63 1-63 1-63 1-63 1-64 1-64 1-64 1-64 1-64 1-65 1-65 1-65 1-65 1-65 1-66 1-66 1-66 1-66 1-67 1-67 1-67 1-67 1-68 1-68 1-68 1-68 1-68 1-69 1-69 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Contents...
  • Page 12 1.7.118 INTRUSION-PSWD Clear the INTRUSION-PSWD Condition 1.7.119 INVMACADR 1.7.120 IOSCFGCOPY 1.7.121 ISIS-ADJ-FAIL Clear the ISIS-ADJ-FAIL Alarm 1.7.122 KB-PASSTHR 1.7.123 LASEREOL 1.7.124 LCAS-CRC Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-69 1-69 1-70 1-70 1-70 1-71 1-71 1-71...
  • Page 13 1-86 1-86 1-86 1-87 1-87 1-88 1-88 1-88 1-89 1-89 1-89 1-89 1-90 1-90 1-90 1-90 1-91 1-91 1-91 1-92 1-92 1-92 1-92 1-93 1-93 1-93 1-93 1-94 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Contents xiii...
  • Page 14 1.7.162 LPBKTERMINAL (OCN) Clear the LPBKTERMINAL (OCN) Condition 1.7.163 LWBATVG Clear the LWBATVG Alarm 1.7.164 MAN-REQ Clear the MAN-REQ Condition 1.7.165 MANRESET 1.7.166 MANSWTOINT Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-94 1-95 1-95 1-96 1-96 1-97 1-98...
  • Page 15 1-112 1-112 1-112 1-112 1-113 1-113 1-113 1-114 1-114 1-114 1-114 1-115 1-116 1-116 1-116 1-117 1-117 1-117 1-117 1-118 1-118 1-118 1-119 1-119 1-119 1-119 1-119 1-120 1-120 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Contents...
  • Page 16 Clear the SQM Alarm 1.7.212 SSM-DUS 1.7.213 SSM-FAIL Clear the SSM-FAIL Alarm 1.7.214 SSM-OFF Clear the SSM-OFF Condition 1.7.215 SSM-PRS 1.7.216 SSM-RES 1.7.217 SSM-SMC Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-120 1-121 1-121 1-121 1-122 1-122 1-122 1-122...
  • Page 17 1-135 1-135 1-135 1-135 1-136 1-136 1-136 1-136 1-136 1-137 1-137 1-137 1-138 1-138 1-138 1-138 1-139 1-140 1-140 1-140 1-140 1-141 1-141 1-141 1-141 1-142 1-142 1-142 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Contents xvii...
  • Page 18 Soft- or Hard-Reset an Ethernet or Electrical Card in CTC Soft- or Hard-Reset a Controller Card 1.10.3 Physical Card Reseating and Replacement Remove and Reinsert (Reseat) a Card Physically Replace a Card Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 xviii 1-142 1-142 1-143...
  • Page 19 1.3.14 INTRUSION 1.3.15 INTRUSION-PSWD 1.3.16 LOGIN-FAILURE-LOCKOUT 1.3.17 LOGIN-FAILURE-ONALRDY 1.3.18 LOGIN-FAILURE-PSWD 1.3.19 LOGIN-FAILURE-USERID 1.3.20 LOGOUT-IDLE-USER 1.3.21 MANWKSWBK-NO-TRFSW 1.3.22 MANWKSWPR-NO-TRFSW 1.3.23 PM-TCA 78-17235-01 1-156 1-156 1-156 1-156 1-157 1-157 1-158 1-158 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Contents 1-157...
  • Page 20 1.3.28 SESSION-TIME-LIMIT 1.3.29 SFTWDOWN-FAIL 1.3.30 USER-LOCKOUT 1.3.31 USER-LOGIN 1.3.32 USER-LOGOUT 1.3.33 WKSWBK 1.3.34 WKSWPR 1.3.35 WRMRESTART Error Messages C H A P T E R N D E X Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 78-17235-01...
  • Page 21 Figure 1-6 LAN Cable Layout Figure 1-7 Cross-Over Cable Layout Figure 1-1 Error Dialog Box 78-17235-01 1-25 1-55 1-69 1-69 1-70 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 F I G U R E S 1-25 1-26...
  • Page 22 Figures Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 xxii 78-17235-01...
  • Page 23 Browser Login Does Not Launch Java Table 1-4 Unable to Verify the NIC Connection on Your Windows PC Table 1-5 Verify Windows PC Connection to ONS 15310-CL or ONS 15310-MA (Ping) Table 1-6 Unable to Launch CTC Help After Removing Netscape Table 1-7...
  • Page 24 ONS 15310-CL and ONS 15310-MA Alarm and Condition Alphabetical List Table 1-7 Alarm Logical Object Type Definitions Table 1-8 ONS 15310-CL and ONS 15310-MA Alarm List by Logical Object as Shown in Alarm Profile Table 1-9 Path Alarm Hierarchy Table 1-10...
  • Page 25: About This Guide

    Added additional description for APSCM alarm in the Alarm Troubleshooting chapter. Updated About this Guide chapter. Replaced TX Power High column name with OPT-HIGH in the HI-TX Power section of the Alarm Troubleshooting chapter. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0...
  • Page 26: Document Objectives

    This guide gives general troubleshooting instructions, alarm troubleshooting instructions, equipment replacement instructions, and a list of error messages that apply to the ONS 15310-CL equipment. This information is contained in four chapters. Use this guide in conjunction with the appropriate publications...
  • Page 27: Related Documentation

    About this Guide Related Documentation Use the Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide in conjunction with the following publications: Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide • Provides installation, turn up, test, and maintenance procedures.
  • Page 28 Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 xxviii Application The control key. For example, where Ctrl + D is written, hold down the Control key while pressing the D key.
  • Page 29 Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo. GUARDE ESTAS INSTRUÇÕES Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 xxix 78-17235-01...
  • Page 30 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 78-17235-01...
  • Page 31 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 xxxi 78-17235-01...
  • Page 32 About this Guide Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 xxxii 78-17235-01...
  • Page 33: Obtaining Optical Networking Information

    CD-ROM package that ships with your product. The Optical Networking Product Documentation CD-ROM is updated periodically and may be more current than printed documentation. 78-17235-01 Obtaining Documentation and Submitting a Service Request Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 section. xxxiii...
  • Page 34: Obtaining Documentation And Submitting A Service Request

    The RSS feeds are a free service and Cisco currently supports RSS Version 2.0. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 xxxiv 78-17235-01...
  • Page 35: Chapter 1 General Troubleshooting

    Procedure Guide. 1.2 Identify Points of Failure on an Electrical Circuit • hairpin tests, which you can use to test ONS 15310-CL DS-N circuit paths through the network or logically isolate faults. 1.3 Identify Points of Failure on an OC-N Circuit •...
  • Page 36: Network Troubleshooting Tests

    1.1 Network Troubleshooting Tests Use loopbacks and hairpins to test newly created circuits before running live traffic or to logically locate the source of a network failure. Both the ONS 15310-CL and ONS 15310-MA allow electrical, optical, and Ethernet loopbacks: For the ONS 15310-CL, the 15310-CL-CTX controller card contains DS-1, DS-3, EC-1, and OC-3 •...
  • Page 37: Terminal Loopback

    For example, if you place a terminal loopback on a ONS 15310-CL optical port, the test-set traffic enters on the 15310-CL-CTX DS-3 port and travels toward the OC-N port. The terminal loopback placed on this OC-N port turns the signal around before it reaches the LIU, sending it back through the card to the electrical port.
  • Page 38: Perform A Facility Loopback On A Source-node Port

    Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide. Create the Facility Loopback on the Source-Node Port Connect an electrical test set to the DS-1, DS-3, or EC-1 port you are testing. For the ONS 15310-CL, Step 1 this port is located on the 15310-CL-CTX. For the ONS 15310-MA, this port is located on the DS1-28/DS3-EC1-3 or DS1-84/DS3-EC1-3.
  • Page 39: Test The Facility Loopback Circuit

    1.2.1 Perform a Facility Loopback on a Source-Node Port 1.7.156 LPBKFACILITY (DS1, DS3) condition to appear during loopback setup. The condition “Test the Facility Loopback” procedure on page “Test the Electrical Cabling” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-5. 1-6.
  • Page 40: Test The Electrical Cabling

    Click the Circuits tab and click Create. Give the circuit an easily identifiable name, such as Hairpin1. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 “1.2.1 Perform a Facility Loopback on a Source-Node Port” procedure on Chapter 1 General Troubleshooting 1-6.
  • Page 41: Test The Hairpin Circuit

    1.2.3 Perform a Terminal Loopback on a Destination-Node Port “Test the Hairpin Circuit” procedure on page “1.2.2 Perform a Hairpin on a Source-Node Port” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-7. 1-7. 1-6,...
  • Page 42 Choose the node from the drop-down list in the Select Node dialog box and click OK. • In node view, double-click the destination node (ONS 15310-CL or ONS 15310-MA). Double-click the correct card, then click the appropriate following tabs: Maintenance > DS1 > Loopback •...
  • Page 43: Test The Terminal Loopback Circuit On The Destination-node Port

    The hairpin test is performed on the port in the destination node. To perform this test, you must also create a bidirectional circuit in the transmit direction from the destination ONS 15310-CL or ONS 15310-MA to the source node. Creating the bidirectional circuit and completing a successful hairpin eliminates the possibility that the source port, destination port, or fiber span is responsible for the faulty circuit.
  • Page 44: Test The Hairpin Circuit

    If the test set indicates a good circuit, no further testing is necessary; clear the hairpin circuit: Step 3 Click the Circuits tab. Choose the hairpin circuit being tested. Click Delete. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-10 “Test the Hairpin Circuit” procedure on page Chapter 1 General Troubleshooting 1-10.
  • Page 45: Perform A Facility Loopback On A Destination Port

    “1.2.5 Perform a Facility Loopback on a Destination Port” procedure on “1.2.4 Perform a Hairpin Test on a Destination-Node Port” procedure on 1.7.156 LPBKFACILITY (DS1, DS3) Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.157 LPBKFACILITY (EC1) 1-11...
  • Page 46 Maintenance > DS1 > Loopback • • Maintenance > DS3 > Loopback • Maintenance > EC1 > Loopback Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-12 “Test the Facility Loopback Circuit” procedure on page Chapter 1 General Troubleshooting 1-12.
  • Page 47: Identify Points Of Failure On An Oc-n Circuit Path

    Using facility loopbacks, terminal loopbacks, and cross-connect loopback circuits, you can test OC-N facilities or STSs on the ONS 15310-CL or ONS 15310-MA to logically isolate faults. For this purpose, you perform a loopback test at each point along the circuit path to systematically isolate a point of failure.
  • Page 48: Create The Facility Loopback On The Source Oc-n Port

    Click Yes in the confirmation dialog box. Continue with the on page 1-15. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-14 1.7.158 LPBKFACILITY (OCN) “Test the Facility Loopback Circuit” procedure on page “1.3.2 Perform a Cross-Connect Loopback on the Source OC-N Port” procedure...
  • Page 49: Perform A Cross-connect Loopback On The Source Oc-n Port

    “1.3.1 Perform a Facility Loopback on a Source-Node OC-N Port” 1-13, leave the optical test set connected to the OC-N port in the source node. “Test the Cross-Connect Loopback Circuit” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-15. 1-15...
  • Page 50: Perform A Terminal Loopback On A Source-node Oc-n Port

    Create the terminal loopback on the destination port being tested: Step 4 In node view, double-click the card that requires the loopback. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-16 “1.3.3 Perform a Terminal Loopback on a Source-Node 1-16.
  • Page 51: Test The Terminal Loopback Circuit

    Performing a loopback on an in-service circuit is service-affecting. 78-17235-01 1.3.4 Perform a Facility Loopback on an Intermediate-Node OC-N Port “Test the Terminal Loopback Circuit” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-17. 1-17. 1-17...
  • Page 52: Create The Facility Loopback On An Intermediate-node Oc-n Port

    The condition clears when you remove the loopback. Continue with the Step 5 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-18 “1.3.3 Perform a Terminal Loopback on a Source-Node OC-N Port” 1-16, leave the optical test set connected to the OC-N port in the source node.
  • Page 53: Test The Facility Loopback Circuit

    1.3.5 Perform a Terminal Loopback on an Intermediate-Node OC-N Port “1.3.4 Perform a Facility Loopback on an Intermediate-Node OC-N Port” 1-17, leave the optical test set connected to the OC-N port in the source node. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-19. 1-19...
  • Page 54: Test The Terminal Loopback Circuit

    Select None from the Loopback Type column for the port being tested. Select the appropriate state (IS,AINS; OOS,DSBLD; or OOS,MT) in the Admin State column for the port being tested. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-20 1.7.162 LPBKTERMINAL (OCN) “Test the Terminal Loopback Circuit”...
  • Page 55: Perform A Facility Loopback On A Destination-node Oc-n Port

    “1.3.6 Perform a Facility Loopback on a Destination-Node OC-N Port” 1-21. “1.3.5 Perform a Terminal Loopback on an Intermediate-Node OC-N 1-19, leave the optical test set connected to the OC-N port in the source Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-21...
  • Page 56: Test The Facility Loopback Circuit

    Click the Circuits tab. Choose the loopback circuit being tested. Click Delete. Click Yes in the Delete Circuits dialog box. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-22 1.7.158 LPBKFACILITY (OCN) 1.7.158 LPBKFACILITY (OCN) “Test the Facility Loopback Circuit” procedure on page...
  • Page 57: Perform A Terminal Loopback On A Destination-node Oc-n Port

    “1.3.6 Perform a Facility Loopback on a Destination-Node OC-N Port” 1-21, leave the optical test set connected to the OC-N port in the source node. 1.7.162 LPBKTERMINAL (OCN) Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-23. condition to appear during a loopback...
  • Page 58: Test The Terminal Loopback Circuit

    1.4 Troubleshooting Wideband Electrical Card(WBE-28 and WBE-84 Cards) FEAC on DS3 Ports In node view, double-click the controller card (15310-CL-CTX or CTX2500) with the OC-N port that requires the loopback, such as the 15310-CL-CTX in the destination-node ONS 15310-CL. Click the Maintenance > Optical > Loopback > Port tabs.
  • Page 59: Feac Send Code

    1-2, if a WBE-28/WBE-84 DS3 (near-end) port is configured to send a line loop code, Diagram of FEAC Circuit Node A OC48 Ring OC48 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.4.1 FEAC Send Code Node B OC48 (Far End) 1-25...
  • Page 60: Wbe-28/wbe-84 Inhibit Feac Loopback

    "Send Code". Here we are using the term FE Loopcodes instead of FEAC in DS1, since DS1 supports only Far End Loopcodes, but NOT Alarms. Figure 1-3 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-26 “LPBKDS3FEAC-CMD” condition on page 1-102...
  • Page 61: Feac Send Code

    A facility loopback on the destination-node Ethernet port A terminal loopback on the destination-node Ethernet port Facility and terminal loopback tests require on-site personnel. Note 78-17235-01 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.5.1 FEAC Send Code 1-27...
  • Page 62: Perform A Facility Loopback On A Source-node Ethernet Port

    Examine the traffic received by the test set. Look for errors or any other signal information that the test Step 2 set is capable of indicating. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-28 “Create the Facility Loopback on the Source-Node Ethernet Port” procedure on page “LPKTERMINAL (CE100T)”...
  • Page 63: Test The Ethernet Card

    Refer to the procedures in the “1.10.1 Protection Switching, Lock Initiation, and Clearing” section on page information, refer to the “Maintain the Node” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 64: Perform A Terminal Loopback On A Source-node Ethernet Port

    Click Next. In the Circuit Creation circuit routing preferences dialog box, leave all defaults. Click Finish. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-30 “Create the Terminal Loopback on a Source-Node Ethernet Port” procedure on page “1.6.1 Perform a Facility Loopback on a Source-Node Ethernet Port”...
  • Page 65: Test And Clear The Ethernet Terminal Loopback Circuit

    “LPKTERMINAL (CE100T)” condition on page 1-105 “Test and Clear the Ethernet Terminal Loopback Circuit” procedure on page “Test the Ethernet Card” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 to appear during a 1-31. 1-32.
  • Page 66: Test The Ethernet Card

    Refer to the procedures in the “1.10.1 Protection Switching, Lock Initiation, and Clearing” section on page information, refer to the “Maintain the Node” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 67: Create A Facility Loopback On An Intermediate-node Oc-n Port

    Select Facility from the Loopback Type column. If this is a multiport card, select the row appropriate for the desired port. Click Apply. Click Yes in the confirmation dialog box. 78-17235-01 1.6.3 Perform a Facility Loopback on an Intermediate-Node OC-N Port Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-33...
  • Page 68: Test And Clear The Oc-n Facility Loopback Circuit

    Refer to the procedures in the “1.10.1 Protection Switching, Lock Initiation, and Clearing” section on page information, refer to the “Maintain the Node” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 69: Perform A Terminal Loopback On Intermediate-node Oc-n Ports

    1.6.4 Perform a Terminal Loopback on Intermediate-Node OC-N Ports “Physically Replace a Card” procedure on page 1-155 “1.6.4 Perform a Terminal Loopback on Intermediate-Node OC-N Ports” procedure on Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 for the faulty card. 1-35.
  • Page 70 Select Terminal from the Loopback Type column. If this is a multiport card, select the row appropriate for the desired port. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-36 “1.6.3 Perform a Facility Loopback on an Intermediate-Node OC-N Port”...
  • Page 71: Test And Clear The Oc-n Terminal Loopback Circuit

    Refer to the procedures in the “1.10.1 Protection Switching, Lock Initiation, and Clearing” section on page information, refer to the “Maintain the Node” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 72: Perform A Facility Loopback On A Destination-node Ethernet Port

    Create the Facility Loopback on a Destination-Node Ethernet Port Step 1 Connect a test set to the CE100T-8 card that you are testing: Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-38 “Physically Replace a Card” procedure on page 1-155 “1.6.5 Perform a Facility Loopback on a Destination-Node Ethernet Port”...
  • Page 73 “1.6.4 Perform a Terminal Loopback on Intermediate-Node OC-N Ports” 1-35, leave the test set hooked up to the source-node port. “LPKTERMINAL (CE100T)” condition on page 1-105 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 to appear during a 1-39...
  • Page 74: Test And Clear The Ethernet Facility Loopback Circuit

    Refer to the procedures in the “1.10.1 Protection Switching, Lock Initiation, and Clearing” section on page information, refer to the “Maintain the Node” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 75: Perform A Terminal Loopback On A Destination-node Ethernet Port

    “Create the Terminal Loopback on a Destination-Node Ethernet Port” procedure on “1.6.5 Perform a Facility Loopback on a Destination-Node Ethernet Port” 1-38, leave the test set hooked up to the source port. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-41...
  • Page 76: Test And Clear The Ethernet Terminal Loopback Circuit

    Test and Clear the Ethernet Terminal Loopback Circuit If the test set is not already sending traffic, send test traffic on the loopback circuit. Step 1 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-42 “LPKTERMINAL (CE100T)” condition on page 1-105 “Test and Clear the Ethernet Terminal Loopback Circuit”...
  • Page 77: Test The Ethernet Card

    Refer to the procedures in the “1.10.1 Protection Switching, Lock Initiation, and Clearing” section on page information, refer to the “Maintain the Node” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 78: Restore The Database And Default Settings

    This section contains information about system minimum requirements, supported platforms, browsers, and Java Runtime environments (JREs) for Software Release 7.0, and troubleshooting procedures for Windows PC and network connectivity to the ONS 15310-CL or ONS 15310-MA. 1.8.1 Windows PC System Minimum Requirements Workstations running CTC Software R7.0 for the ONS products on Windows platforms need to have the...
  • Page 79: Sun, Solaris, Or Unix System Minimum Requirements

    Note JRE 1.4.2 and JRE 5.0 for Windows and Sun (Solaris, UNIX) is available on Software R7.0 product CDs. 78-17235-01 1.8.2 Sun, Solaris, or UNIX System Minimum Requirements http://www.microsoft.com Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-45...
  • Page 80: Unsupported Platforms And Browsers

    • 1.8.5 Unable to Verify the IP Configuration of Your Windows PC When connecting your Windows PC to the ONS 15310-CL or ONS 15310-MA, you are unable Symptom to successfully ping the IP address of your Windows PC to verify the IP configuration.
  • Page 81: Browser Login Does Not Launch Java

    Step 2 If Java Plug-in Control Panel does not appear, the JRE might not be installed on your Windows PC. Run the Cisco ONS 15310-CL or ONS 15310-MA software CD. Open the CD-drive:\Windows\JRE folder. Double-click the j2re-1_4_2-win icon to run the JRE installation wizard.
  • Page 82: Unable To Verify The Nic Connection On Your Windows Pc

    After completing browser configuration, enable the virus-scanning software on the computer. 1.8.7 Unable to Verify the NIC Connection on Your Windows PC When connecting your Windows PC to the ONS 15310-CL or ONS 15310-MA, you are unable Symptom to verify that the NIC connection is working properly because the link LED is not on or flashing.
  • Page 83: Verify Windows Pc Connection To The Node (ping)

    Unable to Verify the NIC Connection on Your Windows PC (continued) Solution If you are connecting an ONS 15310-CL or ONS 15310-MA directly to your Windows laptop/PC or a router, use a straight-through CAT-5 cable. When connecting the node to a hub or a LAN switch, use a crossover CAT-5 cable.
  • Page 84: Ctc Operation Troubleshooting

    If the ping is not successful and the workstation connects to the node through a LAN, check that the Step 5 workstation’s IP address is on the same subnet as the ONS 15310-CL or ONS 15310-MA. If the ping is not successful and the workstation connects directly to the node, check that the link light Step 6 on the workstation’s NIC is illuminated.
  • Page 85: Unable To Change Node View To Network View

    Variable Name field. in the Variable Name field. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.9.2 Unable to Change Node View to Network View or the to enable the CTC_HEAP “Set...
  • Page 86: Set The Ctc_heap And Ctc_max_perm_size_heap Environment Variables For Solaris

    Click OK on the System Scan Properties dialog box. Step 7 Click OK on the Task Properties window. Step 8 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-52 Browser Stalls When Downloading JAR File from Port Solution Disable the VirusScan Download Scan feature.
  • Page 87: Ctc Does Not Launch

    CTC Does Not Launch Solution Redirect the Netscape cache to a valid directory. See the Netscape Cache to a Valid Directory” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.9.4 CTC Does Not Launch “Redirect the 1-53.
  • Page 88: Delete The Ctc Cache File Automatically

    CTC sessions running on this system to behave in an unexpected manner. Step 1 Enter an ONS 15310-CL or ONS 15310-MA IP address in the browser URL field. The initial browser window shows a Delete CTC Cache button.
  • Page 89: Delete The Ctc Cache File Manually

    The CTC network view shows one or more node icons as gray in color and without a node Symptom name. Table 1-11 describes the potential causes of the symptom and the solutions. 78-17235-01 Deleting the CTC Cache Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.9.6 Node Icon is Gray on CTC Network View 1-55...
  • Page 90: Java Runtime Environment Incompatible

    JRE installed. The correct JRE for each CTC software release is included on the Cisco software CD and on the Cisco ONS 15310-CL and ONS 15310-MA documentation CD. See the Version Build” procedure on page...
  • Page 91: Launch Ctc To Correct The Core Version Build

    Step 3 In the Node Name field, type the ONS 15310-CL or ONS 15310-MA IP address of the node that reported the alarm. This can be the original IP address you logged on with or an IP address other than the original.
  • Page 92: Username Or Password Does Not Match The Port Information

    Possible Problem A security breach or record-keeping error has occurred. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-58 Username or Password Does Not Match the Port Information Solution All ONS nodes must have the same username and password created to display every ONS node in the network.
  • Page 93: Reset The Ons 15310-cl Or Ons 15310-ma Password

    To complete this procedure, you must be on site and have IP connectivity to the node. Note At the ONS 15310-CL or ONS 15310-MA shelf, locate the recessed button labeled LAMP TEST on the Step 1 front of the unit.
  • Page 94: Dcc Connection Lost

    Check the list of available ports. The previously selected port no longer appears in the available list because it is now part of a provisioned circuit. Step 3 Select a different available port and begin the circuit creation process. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-60 DCC Connection Lost Solution...
  • Page 95: Calculate And Design Ip Subnets

    Chapter 1 General Troubleshooting 1.9.14 Calculate and Design IP Subnets You cannot calculate or design IP subnets on the ONS 15310-CL or ONS 15310-MA. Symptom Table 1-19 describes the potential cause of the symptom and the solution. Table 1-19 Possible Problem...
  • Page 96: View The State Of Circuit Nodes

    Log into the circuit node that did not change to the desired state and examine the circuit for path-level defects, improper circuit termination, or alarms. Refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide for procedures to clear alarms and change circuit configuration settings.
  • Page 97: Clear Ais-v On Unused Controller Card Vt Circuits

    Perform the “Clear AIS-V on Unused Controller Card VT Circuits” procedure on page 1-63. Step 3. Select the circuit and click Delete. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.10.4 Circuit Creation Error with VT1.5 Circuit 1-63...
  • Page 98: And Dcc Limitations

    Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-64 Circuit Creation Error with VT1.5 Circuit Solution The ONS 15310-CL matrix has a maximum capacity of 336 bidirectional VT1.5 cross-connects. The ONS 15310-MA capacity is 1,064. OC-3 and DCC Limitations Solution For an explanation of OC-3 and DCC limitations, refer to the “DCC...
  • Page 99: Holdover Synchronization Alarm

    Instead, use a timing signal generator to create multiple copies of the BITS clock and separately link them to each node. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.10.7 Holdover Synchronization Alarm “HLDOVRSYNC”...
  • Page 100: Blinking Stat Led After Installing A Card

    Table 1-30 Possible Problem Faulty cabling or low optical-line levels. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-66 Blinking STAT LED on Installed Card Solution The blinking STAT LED indicates that POST diagnostics are being performed.
  • Page 101: Faulty Fiber-optic Connections

    Step 1 Pluggable (SFP). SM or SM Fiber should be printed on the fiber span cable. ONS 15310-CL and ONS 15310-MA ports do not use multimode fiber. Ensure that the connector keys on the SC fiber connector are properly aligned and locked.
  • Page 102: Crimp Replacement Lan Cables

    Clean or replace the fiber patchcords. Clean the fiber according to site practice or, if none exists, follow the procedure in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide. If possible, do this for the OC-N port you are working on and the far-end ONS 15310-CL or ONS 15310-MA.
  • Page 103: Figure 1-5 Rj-45 Pin Numbers

    Looking into an RJ-45 jack LAN Cable Layout LAN Cable Pinout Pair Name Transmit Data + Transmit Data - Receive Data + — — Receive Data – — — Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.11.2 Faulty Fiber-Optic Connections 1-69...
  • Page 104: Power And Led Tests

    Loss of power or low voltage, resulting in a loss of traffic and causing the LCD clock to reset Symptom to the default date and time. Table 1-34 describes the potential causes of the symptom and the solutions. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-70 Cross-Over Cable Layout Cross-Over Cable Pinout Pair...
  • Page 105: Power Consumption For Node And Cards

    Chapter 1, “Alarm Troubleshooting,” power alarms. Procedures for installing power supply and cables are located in the “Install Hardware” chapter of the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide. Power supplies may be disconnected by reversing the appropriate procedure (for AC or DC power).
  • Page 106: Lamp Tests For Card Leds

    With the exceptions previously described, if an OC-N or DS-N LED does not light up, the LED is faulty. Return the defective card to Cisco through the RMA process. Contact Cisco TAC at http://www.cisco.com/tac or 1-800-553-2447. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-72 describes the possible problem and the solution for optical ports.
  • Page 107: Chapter 1 Alarm Troubleshooting

    Alarms” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide. 1.1 Alarm Index by Default Severity The following tables group alarms and conditions by their default severities in the ONS 15310-CL and ONS 15310-MA systems. These severities are the same whether they are reported in the CTC Alarms window severity (SEV) column or in TL1.
  • Page 108: Critical Alarms (cr)

    This is in accordance with Telcordia GR-474-CORE. 1.1.1 Critical Alarms (CR) Table 1-1 alphabetically lists ONS 15310-CL and ONS 15310-MA Critical (CR) alarms. Table 1-1 ONS 15310-CL and ONS 15310-MA Critical Alarm List AUTOLSROFF (OCN)
  • Page 109: Minor Alarms (mn)

    EHIBATVG (PWR) ELWBATVG (PWR) E-W-MISMATCH (OCN) EXTRA-TRAF-PREEMPT (OCN) 1.1.3 Minor Alarms (MN) Table 1-3 alphabetically lists ONS 15310-CL and ONS 15310-MA Minor (MN) alarms. Table 1-3 ONS 15310-CL and ONS 15310-MA Minor Alarm List APSB (OCN) APSCDFLTK (OCN) APSC-IMP (OCN)
  • Page 110: Not Alarmed Conditions

    ONS 15310-CL and ONS 15310-MA Minor Alarm List (continued) FEPRLF (OCN) HI-LASERBIAS (EQPT) 1.1.4 Not Alarmed Conditions Table 1-4 alphabetically lists ONS 15310-CL and ONS 15310-MA Not Alarmed (NA) conditions. Table 1-4 ONS 15310-CL and ONS 15310-MA NA Conditions List ALS (OCN) APC-END (NE)
  • Page 111 SD (DS3) SD-L (EC1) SD-L (0CN) SD-P (STSMON) SD-P (STSTRM) SD-V (VT-MON) SD-V (VT-TERM) Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.1.4 Not Alarmed Conditions SSM-ST3 (DS1) SSM-ST3 (NE-SREF) SSM-ST3 (OCN) SSM-ST3E (BITS) SSM-ST3E (DS1) SSM-ST3E (NE-SREF)
  • Page 112: Not Reported (nr) Conditions

    AIS-P (STSMON) AIS-P (STSTRM) AIS-V (VT-MON) 1.2 Alarms and Conditions Indexed By Alphabetical Entry Table 1-6 alphabetically lists all ONS 15310-CL and ONS 15310-MA alarms and conditions. Table 1-6 ONS 15310-CL and ONS 15310-MA Alarm and Condition Alphabetical List AIS-L AIS-P...
  • Page 113 Chapter 1 Alarm Troubleshooting Table 1-6 ONS 15310-CL and ONS 15310-MA Alarm and Condition Alphabetical List (continued) APSCNMIS APSIMP APS-INV-PRIM APSMM APS-PRIM-FAC APS-PRIM-SEC-MISM AS-CMD AS-MT AS-MT-OOG AUD-LOG-LOSS AUD-LOG-LOW AUTOLSROFF AUTORESET AUTOSW-AIS AUTOSW-LOP (STSMON) AUTOSW-LOP (VT-MON) AUTOSW-PDI AUTOSW-SDBER AUTOSW-SFBER AUTOSW-UNEQ (STSMON)
  • Page 114 1.2 Alarms and Conditions Indexed By Alphabetical Entry Table 1-6 ONS 15310-CL and ONS 15310-MA Alarm and Condition Alphabetical List (continued) DBOSYNC (NE) DS3-MISM DUP-IPADDR DUP-NODENAME DUP-SHELF-ID EHIBATVG ELWBATVG ENCAP-MISMATCH-P EOC-L EQPT EQPT-MISS ERFI-P-CONN ERFI-P-PAYLD ERFI-P-SRVR ERROR-CONFIG ETH-LINKLOSS E-W-MISMATCH EXCCOL...
  • Page 115: Alarm Logical Objects

    (STS), and virtual tributary (VT). BITS outgoing references (SYNC-BITS1, SYNC-BITS2). Fan located in the ONS 15310-CL or ONS 15310-MA shelf. SONET F1 byte user data channel for an ONS 15310-CL or ONS 15310-MA ML-100T-8 Ethernet card. The entire network element.
  • Page 116: Alarm List By Logical Object Type

    1.4 Alarm List by Logical Object Type Table 1-8 lists all ONS 15310-CL and ONS 15310-MA Release 7.0 alarms and logical objects as they are given in the system alarm profile. The list entries are organized by logical object name and then by alarm or condition name.
  • Page 117 Chapter 1 Alarm Troubleshooting Table 1-8 ONS 15310-CL and ONS 15310-MA Alarm List by Logical Object as Shown in Alarm Profile (continued) BITS: SSM-OFF (NA) BITS: SSM-PRS (NA) BITS: SSM-RES (NA) BITS: SSM-SMC (NA) BITS: SSM-ST2 (NA) BITS: SSM-ST3 (NA)
  • Page 118 1.4 Alarm List by Logical Object Type Table 1-8 ONS 15310-CL and ONS 15310-MA Alarm List by Logical Object as Shown in Alarm Profile (continued) DS1: SSM-OFF (NA) DS1: SSM-PRS (NA) DS1: SSM-RES (NA) DS1: SSM-SMC (NA) DS1: SSM-ST2 (NA)
  • Page 119 Chapter 1 Alarm Troubleshooting Table 1-8 ONS 15310-CL and ONS 15310-MA Alarm List by Logical Object as Shown in Alarm Profile (continued) DS3: SF (NA) DS3: TX-AIS (NR) DS3: TX-RAI (NA) EC1: AIS-L (NR) EC1: AS-CMD (NA) EC1: AS-MT (NA)
  • Page 120: Trouble Notifications

    1.5 Trouble Notifications Table 1-8 ONS 15310-CL and ONS 15310-MA Alarm List by Logical Object as Shown in Alarm Profile (continued) EQPT:INHSWPR (NA) EQPT: INHSWWKG (NA) EQPT: IOSCFGCOPY (NA) EQPT: LO-LASERBIAS EQPT: LO-TXPOWER EQPT: MANRESET (NA) EQPT: MATECLK (MN) EQPT: MEA (CR)
  • Page 121: Severities

    For a comprehensive list of all conditions, refer to the Cisco SONET TL1 Command Guide. For more information about transient conditions, see 1.5.3 Severities The ONS 15310-CL and ONS 15310-MA use Telcordia-devised standard severities for alarms and conditions: Critical (CR), Major (MJ), Minor (MN), Not Alarmed (NA) and Not Reported (NR). These are described as follows: A Critical (CR) alarm generally indicates severe, Service-Affecting (SA) trouble that needs •...
  • Page 122: Table 1-9 Path Alarm Hierarchy

    Telcordia GR-253-CORE. Table 1-11 Priority Highest — — — — — — — Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-16 Path Alarm Hierarchy Condition Type UNEQ-P TIM-P Facility Alarm Hierarchy Condition Type AIS-L SF-L SD-L...
  • Page 123: Service Effect

    DS-N AIS (if reported for outgoing DS-N signals) Table Far-End Alarm Hierarchy Condition Type RFI-L RFI-P RFI-V Chapter 1, “Transient Conditions.” Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.5.5 Service Effect 1-12, as given in Telcordia GR-253-CORE. 1-17...
  • Page 124: Safety Summary

    1.6 Safety Summary 1.6 Safety Summary This section provides safety considerations designed to ensure safe operation of the ONS 15310-CL and ONS 15310-MA. Do not perform any procedures in this chapter unless you understand all safety precautions, practices, and warnings for the system equipment. Some troubleshooting procedures require installation or removal of cards;...
  • Page 125: Ais

    Logical Objects: STSMON, STSTRM 78-17235-01 1-99, or if there are out-of-service (OOS,MT or OOS,DSBLD) ports. “Clear the AIS Condition” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.1 AIS “LOS (OCN)” “TIM-S” alarm on page 1-140 if AIS-L is 1-19.
  • Page 126: Clear The Ais-p Condition

    Cisco ONS 15454 DWDM Troubleshooting Guide. That guide discusses all DWDM alarms. 1.7.7 APSB Default Severity: Minor (MN), Non-Service-Affecting (NSA) SONET Logical Object: OCN Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-20 “Clear the AIS Condition” procedure on page “Clear the AIS Condition” procedure on page...
  • Page 127: Clear The Apsb Alarm

    Cisco send invalid APS codes if they are configured in a 1+1 protection group with newer SONET nodes, such as the ONS 15310-CL and ONS 15310-MA. These invalid codes cause an APSB alarm on the ONS 15310-CL and ONS 15310-MA.
  • Page 128: Apscm

    Default Severity: Major (MJ), Service-Affecting (SA) SONET Logical Object: OCN The APS Channel Mismatch alarm occurs when the ONS 15310-CL or ONS 15310-MA expects a working channel but receives a protect channel. In many cases, the working and protect channels are crossed and the protect channel is active.
  • Page 129: Clear The Apsimp Alarm

    If the other end of the group is properly configured or the alarm does not clear after you have provisioned Step 2 the group correctly, verify that the working ports and protect ports are cabled correctly. Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA system.
  • Page 130: Clear The Apsmm Alarm

    1.7.16 APS-PRIM-FAC If one end is provisioned for 1+1 protection switching and the other is provisioned for path protection switching, an APSMM alarm occurs on the ONS 15310-CL or ONS 15310-MA that is provisioned for 1+1 protection switching. Clear the APSMM Alarm...
  • Page 131: Aps-prim-sec-mism

    Double-click the card to display the card view. Click the Provisioning > Alarm Profiles > Alarm Behavior tabs and complete one of the following substeps: 78-17235-01 Step Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.17 APS-PRIM-SEC-MISM Step 1-25...
  • Page 132: As-mt

    This alarm can be raised when a member is initially added to a group. In IDLE (AS-MT-OOG) state, all other alarms for the STS or VT are suppressed. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-26 “Clear an OC-N Port Facility or Terminal Loopback Circuit”...
  • Page 133: Aud-log-loss

    The Audit Trail Log Low condition occurs when the audit trail log is 80 percent full. AUD-LOG-LOW is an informational condition and does not require troubleshooting. Note 78-17235-01 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.21 AUD-LOG-LOSS 1-27...
  • Page 134: Autolsroff

    If the reporting card is an ML-100T-8 or CE-100T-8 card and automatically resets more than once a Step 2 month with no apparent cause, complete the Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA.
  • Page 135: Clear The Autosw-ais Condition

    1-92. If the path protection is configured for revertive switching, it reverts to the working “Clear the LOP-P Alarm” procedure on page “LOP-V” alarm on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.26 AUTOSW-LOP (STSMON) 1-19.
  • Page 136: Clear The Autosw-lop (vt-mon) Alarm

    This condition is only reported if the path protection is set up for revertive switching. Note Clear the AUTOSW-SDBER Condition Complete the Step 1 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-30 “Clear the LOP-V Alarm” procedure on page “Clear the PDI-P Condition” procedure on page “SD-P” condition on page 1-125 caused automatic path protection switching to occur.
  • Page 137: Autosw-sfber

    Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Logical Object: STSMON The Automatic USPR Switch Caused by Signal Fail Bit Error Rate (SFBER) condition indicates that a “SF-P” condition on page 1-127 protection is configured for revertive switching, the path protection reverts to the working path when the SF-P is resolved.
  • Page 138: Autosw-uneq (vt-mon)

    Remove the power cable from the faulty supply. The “Install Hardware” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide contains instructions for installing both AC (ONS 15310-CL only) and DC (ONS 15310-CL and ONS 15310-MA) power supply cables. To remove the cable, reverse the appropriate procedure.
  • Page 139: Bkupmemp

    It does not get raised when a user simply puts the port in the In-Service and Normal (IS-NR) service state. 78-17235-01 “EQPT” alarm on page “Soft- or Hard-Reset a Controller Card” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.34 BKUPMEMP 1-52. If the EQPT alarm is caused 1-154. 1-33...
  • Page 140: Lear The Carloss (ce100t) Alarm

    “Install Hardware” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide. Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA.
  • Page 141 CE100T-8 card. Terminating the transmit laser could raise the CARLOSS alarm because the loopbacked CE100T-8 port detects the termination. For more information about CE100T-8 cards, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Ethernet Card Software Feature and Configuration Guide.
  • Page 142: Carloss (eqpt)

    A Carrier Loss on the LAN Equipment alarm generally occurs on OC-3 and OC-12 ports when the ONS 15310-CL or ONS 15310-MA and the workstation hosting CTC do not have a TCP/IP connection. The problem involves the LAN or data circuit used by the LAN (RJ-45) connector on the system. The CARLOSS alarm does not involve an Ethernet circuit connected to an Ethernet port.
  • Page 143: Cldrestart

    If you are unable to establish connectivity, replace the fiber cable with a new known-good cable. To do Step 7 this, refer to the “Install Hardware” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide for procedures.
  • Page 144: Comioxc

    Slot 4 CTX2500 clears the alarm on the other cards and raises this alarm against the Slot 3 CTX2500 only. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-38 “Soft- or Hard-Reset an Ethernet or Electrical Card in CTC”...
  • Page 145: Clear The Contbus-clk-a Alarm

    “Clear a 1+1 Force or Manual Switch Command” procedure “1.10.3 Physical Card Reseating and Replacement” section for the reporting card. “Clear a 1+1 Force or Manual Switch Command” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.41 CONTBUS-CLK-B “Initiate a procedure. If the “Clear a 1+1 Force or Manual Switch...
  • Page 146: Contbus-disabled

    CONTBUS-DISABLED clears if the card is in the node database. If CONTBUS-DISABLED has cleared but IMPROPRMVL is still active, inserting a card will clear the IMPROPRMVL alarm. For more information about Ethernet cards, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Ethernet Card Software Feature and Configuration Guide.
  • Page 147: Clear The Contbus-io-a Alarm

    “Soft- or Hard-Reset an Ethernet or Electrical Card in CTC” procedure on page “1.9.2 Typical Card LED Activity During Reset” section on page 1-154. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.44 CTNEQPT-PBPROT “MEA (EQPT)” alarm on 1-154.
  • Page 148: Clear The Ctneqpt-pbprot Alarm

    Ethernet card. Complete the Step 10 switch traffic back. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-42 “Remove and Reinsert (Reseat) a Card” procedure on page 1-155 “1.9.2 Typical Card LED Activity During Reset” procedure on “Remove and Reinsert (Reseat) a Card”...
  • Page 149: Ctneqpt-pbwork

    ACT LED indicates an active card. Step 3 If the alarm does not clear, complete the Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA. When you replace a card with the identical type of card, you do not need to make any changes Note to the database.
  • Page 150: Clear The Dataflt Alarm

    Save a backup copy of the active CTX2500 database. Refer to the “Maintain the Node” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide for procedures. Make a minor provisioning change to the active database to see if applying a provisioning change clears...
  • Page 151: Clear The Disconnected Alarm

    Step 7 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 1.7.50 DUP-IPADDR Default Severity: Minor (MN), Non-Service Affecting (NSA) SONET Logical Object: NE 78-17235-01 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.49 DS3-MISM 1-45...
  • Page 152: Clear The Dup-ipaddr Alarm

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 4 for more information or call Cisco TAC (1 800 553-2447). Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-46 Chapter 1 Alarm Troubleshooting...
  • Page 153: Dup-shelf-id

    The Extreme High Voltage Battery alarm occurs in a –48 VDC environment when a battery lead input voltage exceeds the extreme high power threshold. This preset value is approximately -56 VDC for the Cisco ONS 15310-CL hardware platforms versions 800-24012-08 and before and approximately -58 VDC for versions 800-24012-09 and later. Also, the...
  • Page 154: Encap-mismatch-p

    Cisco IOS command line interface (CLI) command no pos trigger defect encap. For more information about the ML-100T-8 Ethernet card, refer to the Cisco ONS 15310-CL and Note Cisco ONS 15310-MA Ethernet Card Software Feature and Configuration Guide.
  • Page 155: Clear The Encap-mismatch-p Alarm

    Default Severity: Minor (MN), Non-Service-Affecting (NSA) SONET Logical Object: OCN The SONET DCC Termination Failure alarm occurs when the ONS 15310-CL or ONS 15310-MA loses its DCC. The section data communication channel (SDCC) overhead consists of three bytes, D1 through D3, in the SONET overhead.
  • Page 156: Clear The Eoc Alarm

    “Install Hardware” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide. Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA.
  • Page 157: Eoc-l

    Highlight the problematic DCC termination. Click Delete. Click Yes in the Confirmation Dialog box. Recreate the SDCC termination. Refer to the “Turn Up Network” chapter in the Cisco ONS 15310-CL Step 12 and Cisco ONS 15310-MA Procedure Guide for procedures.
  • Page 158: Clear The Eoc-l Alarm

    BKUPMEMP procedure also clears the EQPT alarm. Clear the EQPT Alarm If traffic is active on the alarmed port, you might need to switch traffic away from it. See the Step 1 “1.10.1 Protection Switching, Lock Initiation, and Clearing” section on page 1-148 traffic-switching procedures.
  • Page 159: Eqpt-miss

    ONS 15310-CL or ONS 15310-MA. It indicates that the fan is not operational, or that the ONS 15310-MA fan tray is not present. For an ONS 15310-CL, this alarm is not user-serviceable. For the ONS 15310-MA, complete the fan tray replacement procedure located in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 160: Erfi-p-payld

    If one or more lines cannot be executed, the error causes the ERROR-CONFIG alarm. ERROR-CONFIG is not caused by hardware failure. The typical reasons for an errored startup file are: Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-54 alarm is raised on the transmission signal.
  • Page 161: Clear The Error-config Alarm

    “Open IOS Connection” is not available unless the ML-100T-8 Ethernet card is physically installed in the shelf. Follow the card provisioning instructions in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Ethernet Card Software Feature and Configuration Guide to correct the errored configuration file line.
  • Page 162: Eth-linkloss

    You might need to contact the system administrator of the network management LAN to accomplish the following steps. Clear the EXCCOL Alarm Verify that the network device port connected to the ONS 15310-CL or ONS 15310-MA has a flow rate Step 1 set to 10 MB, half-duplex.
  • Page 163: Ext

    MANUAL command. For example, if you attempt to manually switch traffic from an unused protect port to an in-service working port, the switch will fail (because traffic is already present on the working port) and you will see the FAILTOSW condition.
  • Page 164: Failtosw-path

    ONS 15310-CL or ONS 15310-MA shelf falls under 500 RPM when read by a tachometry counter. For an ONS 15310-CL, this alarm is not user-serviceable. For an ONS 15310-MA, refer to the fan tray replacement procedure located in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 165: Fe-ais

    Clear the main alarm. Refer to the appropriate alarm section in this chapter for troubleshooting Step 3 instructions. 78-17235-01 “Clear the AIS Condition” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.73 FE-AIS “LOS (OCN)” alarm on page 1-99). 1-19.
  • Page 166: Fe-ds1-nsa

    The Far End DS-1 Equipment Failure Service Affecting condition occurs when there is a far-end equipment failure on a 15310-CL-CTX, ONS 15310-MA DS1-28/DS3-EC1-3, or ONS 15310-MA DS1-84/DS3-EC1-3 DS-1 port that affects service because traffic is unable to switch to the protect port. Clear the FE-DS1-SA Condition...
  • Page 167: Fe-ds1-sngllos

    If the condition does not clear, log into the Technical Support Website at Step 4 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 78-17235-01 “LOS (OCN)” alarm on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.77 FE-DS1-SNGLLOS 1-99. 1-61...
  • Page 168: Fe-ds3-sa

    The Far End DS-3 Equipment Failure Service-Affecting condition occurs when there is a far-end equipment failure on a 15310-CL-CTX, ONS 15310-MA DS1-28/DS3-EC1-3, or ONS 15310-MA DS1-84/DS3-EC1-3 DS-1 port that affects service because traffic is unable to switch to the protect port. Clear the FE-DS3-SA Condition...
  • Page 169: Clear The Fe-frcdwkswbk-span Condition

    Chapter 1 Alarm Troubleshooting The Far End Forced Switch Back to Working—Span condition is raised on a far-end 1+1 protect port when it is Force switched to the working port. WKSWBK-type conditions apply only to nonrevertive circuits. Note Clear the FE-FRCDWKSWBK-SPAN Condition...
  • Page 170: Fe-lof

    1.7.87 FE-MANWKSWBK-SPAN The FE-MANWKSWBK-SPAN condition is not used in the ONS 15310 platforms in this release. It is reserved for development. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-64 “Clear the LOF (DS1) Alarm” procedure on page 1-96.
  • Page 171: Fe-manwkswpr-span

    (or from a protect port to a working port or span). You do not need to clear the condition if you want the Force switch to remain.
  • Page 172: Forced-req-span

    SONET Logical Object: OCN The Force Switch Request Span condition applies to optical trunk cards in spans when the Force Span command is applied to a span to force traffic from working to protect or from protect to working. This condition appears on the network view Alarms, Conditions, and History tabs.
  • Page 173: Frcdswtosec

    If the ONS 15310-CL or ONS 15310-MA is configured to operate from an external timing source, verify Step 1 that the BITS timing source is valid. Refer to the “Timing” chapter in the Cisco ONS 15310-CL and Cisco ONS 1310-MA Reference Manual for more information about it.
  • Page 174: Fstsync

    Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: NE-SREF A Fast Start Synchronization Mode condition occurs when the ONS 15310-CL or ONS 15310-MA is choosing a new timing reference. The previous timing reference has failed. The FSTSYNC condition disappears after approximately 30 seconds. If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call...
  • Page 175: Clear The Gfp-ex-mismatch Alarm

    GFP frames to be dropped for 2.5 seconds. To clear this alarm, ensure that both end ports are sending a null extension header for a GFP frame. For more information about Ethernet cards, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Note Ethernet Card Software Feature and Configuration Guide.
  • Page 176: Clear The Gfp-up-mismatch Alarm

    ISL or Fibre Channel—2 Gbps ISL and the remote port media type could be set to FICON—1 Gbps ISL or FICON—2 Gbps ISL. For more information about Ethernet cards, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Note Ethernet Card Software Feature and Configuration Guide.
  • Page 177: Hibatvg

    Default Severity: Major (MJ), Service-Affecting (SA) for ONS 15310-CL SONET Logical Object: PWR The High Voltage Battery alarm occurs in a –48 VDC environment for the ONS 15310-CL platform when a battery lead input voltage exceeds the high power threshold. This threshold has a preset value of –55 VDC and is not user-provisionable.
  • Page 178: Hi-lasertemp

    Caution perform an external switch if a switch has not already occurred. See the Lock Initiation, and Clearing” section on page 1-148 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA.
  • Page 179: Hi-rxpower

    Default Severity: Critical (CR), Service-Affecting (SA) for NE; Default Severity: Minor (MN), Non-Service-Affecting (NSA) for EQPT SONET Logical Objects: EQPT, NE The High Temperature alarm occurs when the temperature of the ONS 15310-CL or ONS 15310-MA is above 122 degrees F (50 degrees C). Clear the HITEMP Alarm Verify that the environmental temperature of the room is not abnormally high.
  • Page 180: Hi-txpower

    Caution perform an external switch if a switch has not already occurred. See the Lock Initiation, and Clearing” section on page 1-148 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA.
  • Page 181: Clear The Hldovrsync Alarm

    The condition clears when primary or second timing is reestablished. After the 24-hour holdover period expires, timing slips could begin to occur on an ONS 15310-CL or ONS 15310-MA relying on an internal clock.
  • Page 182: Clear The I-hitemp Alarm

    1.7.112 IMPROPRMVL The Industrial High Temperature alarm occurs when the temperature of the ONS 15310-CL or ONS 15310-MA is above 149 degrees F (65 degrees C) or below –40 degrees F (–40 degrees C). This alarm is similar to the HITEMP alarm but is used for the industrial environment. If this alarm is used, you can customize your alarm profile to ignore the lower-temperature HITEMP alarm.
  • Page 183 If the card is provisioned for DCC, delete the DCC provisioning by completing the following steps: Step 6 Click the ONS 15310-CL or ONS 15310-MA Provisioning > Comm Channels > SDCC tabs. Click the slots and ports listed in DCC terminations.
  • Page 184: Inc-isd

    Restart the CTC application. Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1-800-553-2447). Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-78 Chapter 1 Alarm Troubleshooting...
  • Page 185: Inhswpr

    The Inhibit Switch To Working Request on Equipment condition occurs on ONS 15310-MA traffic cards when the ability to switch to working has been disabled. If the card is part of a 1+1 protection scheme, traffic remains locked onto the protect system.
  • Page 186: Clear The Intrusion-pswd Condition

    The condition clears after the copy operation is complete. (If it does not complete correctly, the “NO-CONFIG” condition on page 1-112 IOSCFGCOPY is an informational condition. Note For more information about the Ethernet cards, refer to the Cisco ONS 15310-CL and Note Cisco ONS 15310-MA Ethernet Card Software Feature and Configuration Guide. 1.7.121 ISIS-ADJ-FAIL...
  • Page 187: Clear The Isis-adj-fail Alarm

    To delete it, click the termination and click Delete. To recreate it, refer to the “Turn Up Node” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide for the procedure. If the nodes use PPP Layer 2, complete the...
  • Page 188: Kb-passthr

    If there is no common MAA, one must be added to establish an adjacency. Refer to the “Turn Up it in LCAS mode using the instructions in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Ethernet Node” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide for Card Software Feature and Configuration Guide.
  • Page 189: Clear The Lcas-crc Condition

    If the column does not say LCAS, complete the Step 4 it in LCAS mode using the instructions in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Ethernet Card Software Feature and Configuration Guide. If the condition does not clear, log into the Technical Support Website at Step 5 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447).
  • Page 190: Clear The Lcas-rx-fail Condition

    1.7.126 LCAS-TX-ADD For more information about Ethernet cards, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Note Ethernet Card Software Feature and Configuration Guide. ONS 15310-CL ML-100T-8-Series cards are LCAS-enabled. Note Clear the LCAS-RX-FAIL Condition Check for and clear any line or path alarms using the procedures in this chapter.
  • Page 191: Lkoutpr-s

    Identify whether the STS travels across different fibers. If it does, complete the Step 4 procedure on page Recreate the circuit using the procedure in the “Create Circuits” chapter in the Cisco ONS 15310-CL and Step 5 Cisco ONS 15310-MA Procedure Guide.
  • Page 192: Lockout-req

    The Loss of Frame (LOF) BITS alarm occurs when a port on the BITS input detects an LOF on the incoming BITS timing reference signal. LOF indicates that the receiving ONS 15310-CL or ONS 15310-MA has lost frame delineation in the incoming data.
  • Page 193: Lof (ds1)

    Default Severity: Major (MJ), Service-Affecting (SA) SONET Logical Object: DS1 The DS-1 LOF alarm indicates that the receiving ONS 15310-CL or ONS 15310-MA has lost frame delineation in an incoming DS-1 data stream. If the LOF appears on a DS-1 port, the transmitting equipment could have its line type set to a format that differs from the receiving node.
  • Page 194: Lof (ds3)

    Cisco TAC (1 800 553-2447) in order to report a Service-Affecting (SA) problem. 1.7.134 LOF (EC1) Default Severity: Critical (CR), Service-Affecting (SA) SONET Logical Object: EC1 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-88 Chapter 1 Alarm Troubleshooting 78-17235-01...
  • Page 195: Clear The Lof (ec1) Alarm

    The LOF alarm occurs when a port on the reporting port has an LOF condition. The alarm indicates that the receiving ONS 15310-CL or ONS 15310-MA has lost frame delineation in the incoming data. LOF occurs when the SONET overhead loses a valid framing pattern for 3 ms. Receiving two consecutive valid A1/A2 framing patterns clears the alarm.
  • Page 196: Clear The Lof (ststrm) Alarm

    If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC (1-800-553-2447). Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-90 “Clear the LOF (OCN) Alarm” procedure on page...
  • Page 197: Lo-laserbias

    Lock Initiation, and Clearing” section on page 1-148 Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL or ONS 15310-MA. When you replace a card with the identical type of card, you do not need to make any changes Note to the database.
  • Page 198: Lom

    For instructions to use the optical test set, consult the manufacturer. Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA.
  • Page 199: Lop-v

    If the alarm does not clear, remove any receive fiber attenuators or replace them with lower-resistance Step 4 attenuators. 78-17235-01 “Delete a Circuit” procedure on page “Clear the LOP-P Alarm” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.143 LOP-V 1-156. 1-92. 1-93...
  • Page 200: Los (bits)

    Clear the LOS (BITS) Alarm Step 1 Verify the wiring connection from the BITS clock pin fields on the ONS 15310-CL or ONS 15310-MA to the timing source. Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA.
  • Page 201: Los (ds1)

    Step 1 Verify that the cable is properly connected and attached to the correct port. For more information about cable connections and terminations, refer to the “Install Hardware” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 202: Los (ds3)

    To do this, refer to the “Install Hardware” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide for procedures. For more information about the cards, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Ethernet Card Software Feature and Configuration Guide.
  • Page 203: Los (ec1)

    To do this, refer to the “Install Hardware” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide for procedures. For more information about the cards, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Ethernet Card Software Feature and Configuration Guide.
  • Page 204: Clear The Los (ec1) Alarm

    Clear the LOS (EC1) Alarm Using site practice, verify cabling continuity to the port reporting the alarm. Step 1 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA. If the cabling is good, verify that the correct port is in service by completing the following steps: Step 2 Confirm that the ACT LED is green.
  • Page 205: Clear The Los (fudc) Alarm

    If there is a valid signal, clean the fiber according to site practice. If no site practice exists, complete the Step 3 procedure in the “Maintain the Node” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 206: Clear The Los (ocn) Alarm

    Step 3 If the correct port is in service, clean the fiber according to site practice. If no site practice exists, complete the procedure in the “Maintain the Node” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 207: Lo-txpower

    Caution perform an external switch if a switch has not already occurred. See the Lock Initiation, and Clearing” section on page 1-148 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA.
  • Page 208: Clear The Lpbkcrs Condition

    Cisco TAC (1 800 553-2447). 1.7.154 LPBKDS3FEAC-CMD Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-102 “1.2 Identify Points of Failure on an Electrical Circuit Path”...
  • Page 209: Lpbkfacility (ce100t)

    CTC permits loopbacks to be performed on an in-service (IS) circuit. Performing a loopback is Note Service-Affecting (SA). If you did not perform a lock out or Force switch to protect traffic, the LPBKFACILITY condition can be accompanied by a more serious alarms such as LOS.
  • Page 210: Clear The Lpbkfacility (ds1, Ds3) Condition

    OC-N facility loopbacks do not transmit an AIS in the direction away from the loopback. Instead of AIS, Note a continuance of the signal transmitted to the loopback is provided. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-104 “Clear a DS-3 or DS-1 Port Loopback Circuit” procedure on page 1-2.
  • Page 211: Clear The Lpbkfacility (ocn) Condition

    Ensuring a second DCC is not necessary if you are directly connected to the ONS 15310-CL or ONS 15310-MA containing the loopback OC-3 or OC-12.
  • Page 212: Clear The Lpbkterminal (ds1, Ds3) Condition

    OC-3 or OC-12 port on the 15310-CL-CTX or CTX2500. OC-N terminal loopbacks do not typically return an AIS. Note Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-106 “Clear a DS-3 or DS-1 Port Loopback Circuit” procedure on page 1-2.
  • Page 213: Clear The Lpbkterminal (ocn) Condition

    SONET Logical Object: PWR The Low Voltage Battery alarm occurs in a –48 VDC environment for an ONS 15310-CL when a battery lead input voltage falls below the low power threshold. This threshold has a preset value of –44 VDC and is not user-provisionable.
  • Page 214: Clear The Man-req Condition

    Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: NE-SREF The Manual Switch To Internal Clock condition occurs when the NE timing source is manually switched to an internal timing source. MANSWTOINT is an informational condition and does not require troubleshooting.
  • Page 215: Manswtothird

    Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: OCN The Manual Switch Request on span condition occurs when a user initiates a Manual Span command to move traffic from a working span to a protect span. This condition appears on the network view Alarms, Conditions, and History tabs.
  • Page 216: Clear The Mateclk Alarm

    DCC communications turned on, or is used as a timing reference, CTC does not allow you to delete the card. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-110 “Soft- or Hard-Reset a Controller Card” procedure on page 1-154 “Physically Replace a Card”...
  • Page 217: Mea (fan)

    Default Severity: Critical (CR), Service-Affecting (SA) SONET Logical Object: FAN The MEA alarm is reported against the fan unit located inside the ONS 15310-CL or ONS 15310-MA if it has a fuse problem. This alarm is not user-serviceable. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447) in order to...
  • Page 218: Mem-gone

    Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. 1.7.178 NO-CONFIG Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Object: EQPT Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-112 Chapter 1 Alarm Troubleshooting 78-17235-01...
  • Page 219: Clear The No-config Condition

    This alarm can occur during provisioning. When the startup configuration file is copied to the 15310-CL-CTX or CTX2500, the alarm clears. For more information about Ethernet cards, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Note Ethernet Card Software Feature and Configuration Guide.
  • Page 220: Clear The Oot-tpt Condition

    A PDI-P is a set of application-specific codes indicating a signal label mismatch failure (SLMF) in the ONS 15310-CL or ONS 15310-MA STS path overhead. The condition indicates to downstream equipment that a defect is present in one or more of the directly mapped payloads contained in that STS synchronous payload envelope (SPE).
  • Page 221: Clear The Pdi-p Condition

    Chapter 1 Alarm Troubleshooting A PDI-P condition reported on an OC-3 or OC-12 port supporting an ONS 15310-CL or ONS 15310-MA Ethernet card circuit could result from the end-to-end Ethernet link integrity feature of the Ethernet card. If the link integrity is the cause of the path defect, it is typically accompanied by the (EQPT)”...
  • Page 222: Plm-p

    PLM-V occurs when ONS 15310-CLs or ONS 15310-MAs interoperate with equipment that performs bit-synchronous mapping for DS-1 signal. The node uses asynchronous mapping. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-116 “Clear the PDI-P Condition” procedure on page...
  • Page 223: Clear The Plm-v Alarm

    “Soft- or Hard-Reset a Controller Card” procedure on page 1-154 “1.9.2 Typical Card LED Activity During Reset” section on page “Remove and Reinsert (Reseat) a Card” procedure on Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.185 PRC-DUPID for the reporting card.
  • Page 224: Prov-mismatch

    If the alarm does not clear, reseat the power cable connection to the connector. For more information Step 2 about power connections, refer to the “Install Hardware” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide. Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA.
  • Page 225: Pwr-fail-b

    Default Severity: Not Reported (NR), Non-Service-Affecting (NSA) SONET Logical Objects: EC1, OCN 78-17235-01 “Clear the PWR-FAIL-A Alarm” procedure on page “Clear the AIS Condition” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.189 PWR-FAIL-B 1-118. 1-19. 1-119...
  • Page 226: Clear The Rfi-l Condition

    SONET Logical Objects: STSMON, STSTRM An RFI Path condition occurs when the ONS 15310-CL or ONS 15310-MA detects an RFI in the an STS-1 signal SONET overhead because of a fault in another node. Resolving the fault in the adjoining node clears the RFI-P condition in the reporting node.
  • Page 227: Rfi-v

    Step 3 errors. For specific procedures to use the test set equipment, consult the manufacturer. If the signal is valid, log into the node at the far-end of the reporting ONS 15310-CL or ONS 15310-MA. Step 4 Clear alarms in the far-end node, especially the...
  • Page 228: Roll-pend

    If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 1.7.197 RUNCFG-SAVENEED Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-122 1-92, “PLM-P” alarm on page...
  • Page 229 9,000 seconds, or 150 minutes. If the SD threshold is provisioned at 1E–9 dBm rate, the SD alarm needs at least one and one-half hours to raise and then another period at least as long to clear. 78-17235-01 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.198 SD 1-123...
  • Page 230: Clear The Sd (ds1, Ds3) Condition

    Clean the fiber connectors at both ends for a signal degrade according to site practice. If no practice Step 8 exists, use the procedure in the “Maintain the Node” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 231: Clear The Sd-l Condition

    Step 4 If the optical power level is good, verify that optical receive levels are within the acceptable range. The correct specifications are listed in the “Install Hardware” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 232: Clear The Sd-p Condition

    For path protection protected circuits, the BER threshold is user-provisionable and has a range for SD from 1E–9 dBm to 1E–5 dBm. An SD-V condition does not cause a switch from the working port to the protect port at the path (STS) level.
  • Page 233: Clear The Sf (ds1, Ds3) Condition

    Statement 1057 Clear the SF (DS1, DS3) Condition Complete the Step 1 Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA. Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447).
  • Page 234: Clear The Sf-p Condition

    For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the Cisco ONS 15454 DWDM Troubleshooting Guide. That guide discusses all DWDM alarms. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-128 “Clear the SD-L Condition” procedure on page “SF”...
  • Page 235: Sntp-host

    SNTP server/router connecting to the proxy ONS system. If no network problems exist, ensure that the ONS 15310-CL or ONS 15310-MA proxy is provisioned Step 3 correctly by completing the following steps: In node view for the node serving as the proxy, click the Provisioning >...
  • Page 236: Sqm

    Clear the SQM Alarm For the errored circuit, complete the Step 1 Recreate the circuit using the procedure in the “Create Circuits” chapter in the Cisco ONS 15310-CL and Step 2 Cisco ONS 15310-MA Procedure Guide. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport...
  • Page 237: Clear The Ssm-fail Alarm

    If timing is enabled, use an optical test set to determine that the external timing source is delivering SSM. Step 2 For specific procedures to use the test set equipment, consult the manufacturer. Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL Caution or ONS 15310-MA.
  • Page 238: Ssm-smc

    The SSM Stratum 3E (ST3E) Traceable condition indicates that the synchronization message quality level is changed to ST3E from a lower level of synchronization. SSM-ST3E is a Generation 2 SSM and is not used for Generation 1. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-132 Chapter 1...
  • Page 239: Ssm-st4

    The SSM Synchronization Traceability Unknown (STU) condition occurs when the reporting node is timed to a reference that does not support SSM, but the ONS 15310-CL or ONS 15310-MA has SSM support enabled. SSM-STU can also occur if the timing source is sending out SSM messages but SSM is not enabled on the system.
  • Page 240: Sts-squelch-l

    Step 4 for more information or call Cisco TAC (1 800 553-2447) in order to report a Service-Affecting (SA) problem. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-134 “Soft- or Hard-Reset a Controller Card” procedure on page 1-154 “1.9.2 Typical Card LED Activity During Reset”...
  • Page 241: Swmtxmod-work

    Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Objects: EXT-SREF, NE-SREF The Synchronization Switch to Primary Reference condition occurs when the ONS 15310-CL or ONS 15310-MA switches to the primary timing source (reference 1). The system uses three ranked timing references.
  • Page 242: Swtothird

    Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) SONET Logical Objects: EXT-SREF, NE-SREF The Synchronization Switch to Third Reference condition occurs when the ONS 15310-CL or ONS 15310-MA has switched to a third timing source (reference 3). Clear the SWTOTHIRD Condition...
  • Page 243: Clear The Syncpri Alarm

    Step 3 on page 1-94. If the primary reference clock is an incoming port on the ONS 15310-CL or ONS 15310-MA, complete Step 4 “Clear the LOS (OCN) Alarm” procedure on page If the condition does not clear, log into the Technical Support Website at Step 5 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447).
  • Page 244: Syncthird

    1-94. Step 4 If the third timing source is an incoming port on the ONS 15310-CL or ONS 15310-MA, complete the “Clear the LOS (OCN) Alarm” procedure on page If the third timing source uses internal timing, complete the...
  • Page 245: Clear The Tim Alarm

    Ensure that the physical fibers are correctly configured and attached. To do this, consult site documents. Step 1 For more information about cabling the ONS 15310-CL or ONS 15310-MA, refer to the “Install Hardware” chapter in the Cisco ONS 15310-CL and Cisco ONS 15310-MA Procedure Guide.
  • Page 246: Tim-mon

    The string must match the string typed into the Transmit String field for the sending port. If these fields do not match, the login node raises the TIM-S alarm. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-140...
  • Page 247: Clear The Tim-s Alarm

    TPTFAIL. 78-17235-01 “RFI-L” condition on page 1-119 “Clear the TIM Alarm” procedure on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.240 TIM-V “AIS-L” condition on page 1-19 can be raised upstream.
  • Page 248: Clear The Tptfail (ce100t) Alarm

    1.7.242 TX-AIS For more information about Ethernet cards, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Note Ethernet Card Software Feature and Configuration Guide. Clear the TPTFAIL (CE100T) Alarm Clear any alarms being reported by the OC-N port on the CE100T-8 circuit.
  • Page 249: Tx-rai

    A VT tunnel with no VTs assigned could be the cause of an UNEQ-P alarm. 78-17235-01 “Clear the TX-AIS Condition” procedure on page is reported on the terminating ports. These alarms clear when the circuit carries Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.244 TX-RAI 1-142. “AIS-P”...
  • Page 250 If any other columns contain VTT, repeat Step 7 If all ONS 15310-CL or ONS 15310-MA nodes in the ring appear in the CTC network view, determine whether the circuits are complete by completing the following steps: Click the Circuits tab.
  • Page 251: Uneq-v

    Clear the UNEQ-V Alarm Step 1 Complete the Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15310-CL or ONS 15310-MA. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC (1 800 553-2447) in order to report a Service-Affecting (SA) problem.
  • Page 252: Clear The Vcg-deg Condition

    1.7.248 VCG-DOWN For more information about Ethernet cards, refer to the Cisco ONS 15310-CL and Cisco ONS 15310-MA Note Ethernet Card Software Feature and Configuration Guide. Clear the VCG-DEG Condition Look for and clear any Critical (CR) alarms that apply to the errored card or port.
  • Page 253: Wkswpr

    “WKSWPR” condition on page 1-147 lists the line alarms reported under each format. The choice of framing format does DS-1 Alarms by Line Type UNFRAMED Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.7.250 WKSWPR “LOS (OCN)” alarm 1-100.
  • Page 254: Traffic Card Led Activity

    FE Equipment Failure-NSA 1.9 Traffic Card LED Activity ONS 15310-CL and ONS 15310-MA card LED behavior patterns are listed in the following sections. 1.9.1 Typical Controller Card or Ethernet Card LED Activity After Insertion When a traffic card is inserted, the following LED activities occur: The ACT LED blinks once and turns off for 5 to 10 seconds.
  • Page 255: Initiate A 1+1 Protection Port Force Switch Command

    Step 4 Click Yes in the Confirm Force Operation dialog box. Step 5 If the switch is successful, the group now says “Manual to working” in the Selected Groups area. Step 6 78-17235-01 1.10.1 Protection Switching, Lock Initiation, and Clearing Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0...
  • Page 256: Clear A 1+1 Force Or Manual Switch Command

    In revertive operation, the traffic always switches back to working. There is no revert to the protect. If ports are not configured as revertive, clearing a Force switch to protect does not move traffic back.
  • Page 257: Initiate A Card Or Port Lockout Command

    Click Yes in the confirmation dialog box. The lock-on or lockout is cleared. Initiate an ONS 15310-MA 1:1 Card Switch Command The Switch command only works on the Active card, whether it is working or protect. It does not work Note on the Standby card.
  • Page 258: Initiate A Force Switch For All Circuits On A Path Protection Span

    In the Protection Switch Result dialog box, click OK. Step 8 In the Circuits on Span dialog box, the switch state for all circuits is FORCE. Unprotected circuits do not switch. Initiate a Manual Switch for All Circuits on a Path Protection Span This procedure manually switches all circuits in a path protection from the working span to the protect.
  • Page 259: Initiate A Lockout For All Circuits On A Protect Path Protection Span

    Chapter 1 Alarm Troubleshooting In the Circuits on Span dialog box, the switch state for all circuits is Manual. Unprotected circuits do not switch. Initiate a Lockout for All Circuits on a Protect Path Protection Span This procedure prevents all circuits in a path protection working span from switching to the protect span.
  • Page 260: Ctc Card Resetting And Switching

    Note the OOS-MA,MT service state. Note Hard-resetting a traffic card causes a traffic hit in the ONS 15310-CL or ONS 15310-MA. To preserve traffic flow, perform a traffic switch in the section on page 1-148 Soft-resetting an ML-100T-8 Ethernet traffic card causes a traffic hit. To preserve traffic flow, perform...
  • Page 261: Physical Card Reseating And Replacement

    Step 3 78-17235-01 “1.10.1 Protection Switching, Lock Initiation, and Clearing” as appropriate. “1.9.2 Typical Card LED Activity During Reset” section on page Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.10.3 Physical Card Reseating and Replacement Step 1-148. 1-155...
  • Page 262: Generic Signal And Circuit Procedures

    In node view, double-click the card reporting the alarm to display the card view. Step 2 Step 3 For the ONS 15310-CL, click the Provisioning > Optical > Line tabs. For the ONS 15310-MA, click the Provisioning > DS1 or DS3 tabs. Step 4 Under the SD BER (or SF BER) column in the Provisioning window, verify that the cell entry is consistent with the originally provisioned threshold.
  • Page 263: Clear An Oc-n Port Facility Or Terminal Loopback Circuit

    None. In the Admin State column, determine whether any port row shows a state other than IS. Step 6 78-17235-01 1.10.4 Generic Signal and Circuit Procedures Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Step Step Step 1-157...
  • Page 264: Clear An Ec-1 Port Loopback

    If a row shows a state other than IS, click in the column cell to display the drop-down list and select IS. Step 7 Step 8 Click Apply. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-158 Chapter 1 Alarm Troubleshooting...
  • Page 265 If ports managed into IS administrative state are not receiving signals, the LOS alarm is either Note raised or remains, and the port service state transitions to OOS-AU,FLT. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-159 78-17235-01...
  • Page 266 Chapter 1 Alarm Troubleshooting 1.10.4 Generic Signal and Circuit Procedures Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-160 78-17235-01...
  • Page 267: Chapter 1 Transient Conditions

    Transient Conditions This chapter gives a description, entity, Simple Network Management Protocol (SNMP) number, and SNMP trap for each commonly encountered Cisco ONS 15310-CL and Cisco ONS 15310-MA transient condition. 1.1 Transients Indexed By Alphabetical Entry Table 1-1 alphabetically lists all ONS 15310-CL and ONS 15310-MA transient conditions and their entity, SNMP number, and SNMP trap.
  • Page 268: Transients Indexed By Alphabetical Entry

    1.1 Transients Indexed By Alphabetical Entry Table 1-1 ONS 15310-CL and ONS 15310-MA Transient Condition Alphabetical List (continued) Transient Condition 1.3.14 INTRUSION, page 1-6 1.3.15 INTRUSION-PSWD, page 1-6 1.3.16 LOGIN-FAILURE-LOCKOUT, page 1-6 1.3.17 LOGIN-FAILURE-ONALRDY, page 1-6 1.3.18 LOGIN-FAILURE-PSWD, page 1.3.19 LOGIN-FAILURE-USERID, page 1.3.20 LOGOUT-IDLE-USER, page 1-7...
  • Page 269: Trouble Notifications

    Telcordia GR-253 and graphical user interface (GUI) state indicators. The ONS 15310-CL and ONS 15310-MA use standard Telcordia categories to characterize levels of trouble. The system reports trouble notifications as alarms and reports status or descriptive notifications (if configured to do so) as conditions in the CTC Alarms window.
  • Page 270: Transient Conditions

    1.3.6 ADMIN-SUSPEND The Suspend User (ADMIN-SUSPEND) condition occurs when the password for a user account expires. This transient condition does not result in a standing condition. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 Transient Conditions...
  • Page 271: Admin-suspend-clr

    1.3.12 FRCDWKSWBK-NO-TRFSW The Forced Switch Back to Working Resulted in No Traffic Switch (FRCDWKSWBK-NO-TRFSW) condition occurs when you perform a Force Switch to the working port/card and the working port/card is already active. This transient condition might result in a Force Switch (Ring or Span) standing condition.
  • Page 272: Frcdwkswpr-no-trfsw

    1.3.13 FRCDWKSWPR-NO-TRFSW The Forced Switch to Protection Resulted in No Traffic Switch (FRCDWKSWPR-NO-TRFSW) condition occurs when you perform a Force Switch to the protect port/card, and the protect port/card is already active. This transient condition does not result in a standing condition.
  • Page 273: Logout-idle-user

    1.3.21 MANWKSWBK-NO-TRFSW The Manual Switch Back To Working Resulted in No Traffic Switch (MANWKSWBK-NO-TRFSW) condition occurs when you perform a Manual switch to the working port/card and the working port/ card is already active. This transient condition does not result in a standing condition.
  • Page 274: Rmon-reset

    The Switched Back to Working (WKSWBK) condition occurs when traffic switches back to the working port/card in a nonrevertive protection group. This transient condition does not result in a standing condition. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 Transient Conditions...
  • Page 275: Wkswpr

    This is the first condition that appears after a 15310-CL-CTX or CTX2500 card is powered up. The condition changes to COLD-START if the 15310-CL-CTX or CTX2500 card is restarted from a power loss. 78-17235-01 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1.3.34 WKSWPR...
  • Page 276 Chapter 1 Transient Conditions 1.3.35 WRMRESTART Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-10 78-17235-01...
  • Page 277: Chapter 1 Error Messages

    78-17235-01 Figure 1-1 consists of three parts: the error title, error ID, and error Error Dialog Box Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 C H A P T E R...
  • Page 278: Table 1-1 Error Messages

    A session cannot be opened right now with this slot. Most likely someone else (using a different CTC) already has a session opened with this slot. Please try again later. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 Error Messages Description The error ID is invalid.
  • Page 279 CTC encountered an error while closing the specified connection. No rolls were selected for the bridge and roll. You cannot delete the roll unless it has been completed or cancelled. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0...
  • Page 280 EID-2023 Unable to create new user account. EID-2024 Node selection error. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 Error Messages Description There was an error when CTC tried to delete the roll.
  • Page 281 The protection operation you tried to execute is invalid. You must select a node before performing the task. You must select a link that has paths available. Refer to the error message text. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0...
  • Page 282 Cannot import profile. Profile "{0}" exists in the editor and the maximum number of copies (ten) exists in the editor. Aborting the import. The profile has already been loaded eleven times. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 Error Messages Description Refer to the error message text.
  • Page 283 You tried to select an invalid profile. Select another profile. You tried to select an invalid node. Select another node. Refer to the error message text. The profile name cannot be empty. Select a unique name. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0...
  • Page 284 Cannot set extension byte for ring. EID-2114 Card communication failure. Error applying operation. EID-2115 Error applying operation. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Chapter 1 Error Messages Description You must select one or more nodes on which you can store the profile.
  • Page 285 An internal error occurred while trying to remove a span from a BLSR. This alarm occurs in the network-level BLSR creation dialog box. Refer to the error message text. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0...
  • Page 286 WID-2157 Cannot complete roll(s). EID-2158 Invalid roll mode. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-10 Chapter 1 Error Messages Description Enter a ring ID value between 0 and 9999.
  • Page 287 Select an alternate port, as the current port is either in use or you do not have enough permission on it. You entered an invalid firewall port number. Try again. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-11...
  • Page 288 Cannot find a valid route for the circuit creation request. EID-2193 Cannot find a valid route for the circuit drop creation request. EID-2194 Cannot find a valid route for the roll creation request. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-12 Chapter 1 Error Messages Description There is a mismatch with the extension byte.
  • Page 289 The circuit state, specified by {0} cannot be applied to the selected drops. There was an error while leaving the specified page. There was an error while entering the specified page. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-13...
  • Page 290 TL1. To continue with bridge and roll in CTC, selected circuits must be upgraded. OK to upgrade selected circuits and continue bridge and roll operation? Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-14 Chapter 1 Error Messages...
  • Page 291 (TSC) not ready. Enter the complete internal subnet address. A node’s internal subnet must be different from one another as each TSC is on separate ethernet buses, isolated by broadcast domains. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-15...
  • Page 292 There is no IOS startup config file available to download. EID-3049 There is an update in progress so the download cannot be done at this time. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-16 Chapter 1 Error Messages Description Refer to the error message text.
  • Page 293 Refer to the error message text. CTC encountered data error for the specified ports. Only one VLAN should be marked untagged for each port. Unable to retrieve the learned MAC address from the NE. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-17...
  • Page 294 This can happen when equipment is not present or when equipment is resetting. Check the equipment state and try to refresh the values again. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-18 Chapter 1...
  • Page 295 This error message is common to several different provisioning tabs within CTC (examples include the SNMP provisioning tab, the General> Network provisioning tab, the Security > Configuration provisioning tab, etc.). Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-19...
  • Page 296 Attempt to access a bad reference. EID-3142 No Switch Active. EID-3143 Error creating static route entry. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-20 Chapter 1 Error Messages Description Choose an object of the specified type to delete.
  • Page 297: Error Dialog Box

    Refer to the error message text. CTC cannot validate the data for the specified row. ring ID is the same as another node ID. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-21...
  • Page 298 EID-3186 Busy: {0} is {1} and cannot be deleted as requested. EID-3187 Error deleting trap destination. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-22 Chapter 1 Error Messages Description Refer to the error message text.
  • Page 299 You cannot transition the port state to the target date while in the current synchonization state. Refer to the error message text. CTC failed to restore the specified database. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-23...
  • Page 300 Reboot operation failed. {0} EID-3254 Validation Error. {0} EID-3255 Cannot change timing configuration, manual/force operation is performed. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-24 Chapter 1 Error Messages Description CTC failed to backup the specified database.
  • Page 301 The value entered must be greater than the specified value. An entry is required to complete this task. The specified item already exists in the list. Refer to the warning message text. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-25...
  • Page 302 Cannot change revertive behavior due to an active protection switch. EID-3292 Error resetting shelf. EID-3293 No such provisionable patchcord. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-26 Chapter 1 Error Messages Description Refer to the warning message text.
  • Page 303 Reduce the number of charcters in the name. The name you entered is illegal. Select another line CTC cannot delete the optical link. Refer to the error message text. Plug-in the equipment and proceed. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-27...
  • Page 304 Cannot load NE Update properties from the node: EID-3351 File {0} does not exist. EID-3352 Error on setting value at {0}. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-28 Chapter 1 Error Messages Description Automatic Power Control (APC) system is busy.
  • Page 305 Refer to the error message text. The frame size must be in the specified range. This can incremented by the specified value. The number of credits must be between the specified values. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-29...
  • Page 306 Cannot delete PPM. It has port(s) in use. EID-3400 Unable to switch, force to Primary Facility not allowed. EID-3401 {0} cannot be provisioned for the port while {1} is enabled. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-30 Chapter 1 Error Messages Description The GFP buffers must be in the specified range.
  • Page 307 The {0} ring name cannot be changed now. A {0} switch is active. EID-4001 The {0} ring ID cannot be changed now. A {0} switch is active. You cannot change the ring ID because a WID-4002 CAUTION: Reverting to an earlier software release may result in TRAFFIC LOSS and loss of connectivity to the node.
  • Page 308 An error was encountered while attempting to provision the {0}. {1} EID-5017 Unable to rollback provisioning, the {0} may be left in an INCOMPLETE state and should be manually removed. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-32 Chapter 1 Error Messages Description Refer to the error message text.
  • Page 309 Refer to the warning message text. Refer to the error message text. Refer to the warning message text. Refer to the error message text. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-33...
  • Page 310 EID-5049 Provisionable patchcords between non-colored OCn trunk ports and mux/demux ports are not supported. EID-5050 Cannot find Element Model: Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-34 Chapter 1 Error Messages Description CTC detected an error while decoding characters and could not load the profile.
  • Page 311 Unlock the cross-connect card. Enter a new ID for the ring. Remove the BLSR from the node and continue with the reset procedure. Refer to the error message text. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-35...
  • Page 312 EID-6022 The subnet mask length for a default route must be 0. EID-6023 The destination of a {0} route cannot be an internal network{1}. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-36 Chapter 1 Error Messages Description Refer to the error message text.
  • Page 313 Refer to the error message text. To delete the port, you must change the port state to OOS-DSBLD. The trunk port is in the wrong state to carry out the action. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-37...
  • Page 314 EID-6072 Cannot add TARP data cache entry: WID-6073 TARP request has been initiated. Try refreshing TARP data cache later. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-38 Chapter 1 Error Messages Description CTC does not support the mode of operation requested on the card.
  • Page 315 CTC does not allow this operation for the specified interface. You have exceeded the number of characters permitted. Refer to the error message text. Refer to the error message text. Refer to the error message text. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-39...
  • Page 316 Max number of TARP requests reached. EID-6111 The card in {0} cannot be removed because it is the protected card. EID-6112 Error adding shelf, {0} Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-40 Chapter 1 Error Messages Description Specify another authorization key.
  • Page 317 Refer to the error message text. Refer to the error message text. A data communication channel (DCC) already exists. CTC was not able to provision the specified port or card. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-41...
  • Page 318 1. EID-3159 can appear if you attempt to perform another switching operation within a certain time interval. This interval is an algorithm of three seconds per working card in the protection group. The maximum interval is 10 seconds. Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-42...
  • Page 319 AS-MT description AS-MT-OOG description asynchronous mapping AUD-ARCHIVE-FAIL 1-148 AUD-LOG-LOSS description AUD-LOG-LOW description AUTOLSROFF automatic protection switching Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 I N D E X 1-17 1-15 1-17 1-1 to 1-159 1-20 1-87, 1-88 1-20...
  • Page 320 1-64 loss of frame 1-86 loss of signal 1-94 source failure 1-67 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 IN-2 BKUPMEMP description BLSR 1-65 Force Span condition Manual Span condition browser cannot launch CTC after removing Netscape...
  • Page 321 OC-N port description performing on a source-node OC-N port testing 1-40 applet not loaded correcting the core version build Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-148 1-34, 1-37 1-57 1-15 1-156 1-11...
  • Page 322 1-44 DBRESTORE-FAIL channel loss 1-49 connection loss 1-60 creating DCC terminations 1-156 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 IN-4 deleting DCC terminations limitations with OC-3 two-DCC requirement during facility loopback verifying DCC terminations deleting circuits CTC cache...
  • Page 323 FE-DS1-MULTLOS description FE-DS1-NSA description 1-153 FE-DS1-SA description 1-149 FE-DS1-SNGLLOS description 1-149 FE-DS3-NSA description FE-DS3-SA description FE-EQPT-NSA description FE-FRCDWKSWBK-SPAN description Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-152 1-153 1-152 1-57 1-40 1-34 1-28 1-21 1-28 1-14 1-5, 1-12, 1-14, 1-19, 1-22, 1-28...
  • Page 324 GFP-EX-MISMATCH alarm 1-68 GFP-LFD description 1-69 GFP-UP-MISMATCH description mismatch between transmit and receive ports Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 IN-6 hairpin circuit creating on a destination-node electrical port creating on a source-node electrical port definition...
  • Page 325 See external switching commands lockout. See external switching commands LOCKOUT-REQ description FE-LOF LOF (BITS) LOF (DS1) LOF (DS3) LOF (EC1) Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-82 1-72 1-68 1-48 1-67 1-71, 1-91 1-82 1-72...
  • Page 326 LOP-V description 1-93 LO-RXPOWER description 1-93 FE-LOS 1-64 LOS (BITS) 1-94 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 IN-8 LOS (DS1) LOS (DS3) LOS (EC1) LOS (FUDC) LOS (OCN) loss of pointer. See LOP loss of signal. See LOS...
  • Page 327 Ethernet port facility loopback on a destination-node OC-N port facility loopback on an intermediate-node OC-N port facility loopback on a source-node electrical port Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-157 1-64 1-113 1-114 1-70 1-79...
  • Page 328 PWR-FAIL-B description 1-119 RAI description 1-119 TX-RAI description 1-143 reconfiguring browsers 1-47 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 IN-10 1-28 Java plug-in control panel redirecting the CTC cache 1-13 removing the NIC card repairing circuits replacing cards...
  • Page 329 Ethernet circuit testing OC-N circuit testing on a destination-node electrical port testing 1-134 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 1-135 1-135 1-135 1-136 1-136 1-136 1-137...
  • Page 330 1-77 failure 1-75 manual switch to internal source (condition) Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 IN-12 manual switch to primary source (condition) manual switch to second source (condition) manual switch to third source (condition) switch error...
  • Page 331 Windows PC connection to the node VirusScan 1-52 voltage. See battery VT1.5 creation error 1-63 VT-SQUELCH-L description 1-146 warnings definition i-xxviii WKSWBK WKSWPR WKSWPR description 1-147 WRMRESTART WTR description 1-147 78-17235-01 1-49 Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 Index IN-13...
  • Page 332 Index Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0 IN-14 78-17235-01...

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