Page 1 Cisco ONS 15600 SDH Troubleshooting Guide Product and Documentation Release 8.0 July 2010 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: 78-17712-01...
Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
Page 3: Table Of Contents
1.2.3 Perform an XC Loopback on the Source Optical Port 1-13 Create the XC Loopback on the Source-Node Optical Port 1-14 Test and Clear the XC Loopback Circuit 1-14 Test the Alternate SSXC Card 1-15 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 4 Test and Clear the Ethernet Facility Loopback Circuit 1-43 Test the ASAP Card 1-43 1.3.6 Perform a Terminal Loopback on a Destination-Node Ethernet Port 1-44 Create the Terminal Loopback on a Destination-Node Ethernet Port 1-45 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 5 Windows 1-61 Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris 1-62 1.7.6 Node Icon is Gray on Cisco Transport Controller Network View 1-62 1.7.7 Cisco Transport Controller Does Not Recognize the Node 1-63 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0...
Page 6 2.3 Alarm Logical Objects 2.4 Alarm List by Logical Object Type 2.5 Trouble Notifications 2-11 2.5.1 Alarm Characteristics 2-11 2.5.2 Condition Characteristics 2-11 2.5.3 Severities 2-11 2.5.4 Alarm Hierarchy 2-12 2.5.5 Service Effect 2-14 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 7 Clear the AUTOSW-SDBER-SNCP Condition 2-25 2.6.17 AUTOSW-SFBER-SNCP 2-25 Clear the AUTOSW-SFBER-SNCP Condition 2-26 2.6.18 AUTOSW-UNEQ-SNCP 2-26 Clear the AUTOSW-UNEQ-SNCP Condition 2-26 2.6.19 BKUPMEMP 2-26 Clear the BKUPMEMP Alarm 2-27 2.6.20 BPV 2-27 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 8 Clear the DISCONNECTED Alarm 2-39 2.6.37 DUP-IPADDR 2-40 Clear the DUP-IPADDR Alarm 2-40 2.6.38 DUP-NODENAME 2-40 Clear the DUP-NODENAME Alarm 2-40 2.6.39 EHIBATVG 2-41 Clear the EHIBATVG Alarm 2-41 2.6.40 ELWBATVG 2-41 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 viii July 2010...
Page 9 Clear the FAILTOSW-HO Condition 2-52 2.6.58 FAILTOSWR 2-53 Clear the FAILTOSWR Condition in a Two-Fiber MS-SPRing Configuration 2-53 2.6.59 FAILTOSWS 2-55 Clear the FAILTOSWS Condition 2-55 2.6.60 FAN-DEGRADE 2-56 Clear the FAN-DEGRADE Alarm 2-56 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 10 2-64 Clear the FRNGSYNC Condition 2-64 2.6.83 FSTSYNC 2-64 2.6.84 FULLPASSTHR-BI 2-65 Clear the FULLPASSTHR-BI Condition 2-65 2.6.85 GFP-LFD 2-65 2.6.86 GFP-UP-MISMATCH 2-65 2.6.87 HELLO 2-65 Clear the HELLO Alarm 2-66 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 11 2.6.108 ISIS-ADJ-FAIL 2-75 Clear the ISIS-ADJ-FAIL Alarm 2-76 2.6.109 KB-PASSTHR 2-77 Clear the KB-PASSTHR Condition 2-77 2.6.110 KBYTE-APS-CHANNEL-FAILURE 2-77 Clear the KBYTE-APS-CHANNEL-FAILURE Alarm 2-77 2.6.111 LASER-BIAS 2-78 Clear the LASER-BIAS Alarm 2-78 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 12 Clear the LPBKTERMINAL (GIGE) Condition 2-88 2.6.131 LPBKTERMINAL (STMN) 2-89 Clear the LBKTERMINAL (STMN) Condition 2-89 2.6.132 LWBATVG 2-89 2.6.133 MAN-REQ 2-90 Clear the MAN-REQ Condition 2-90 2.6.134 MANRESET 2-90 2.6.135 MANSWTOINT 2-90 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 13 2.6.155 NOT-AUTHENTICATED 2-99 2.6.156 NON-CISCO-PPM 2-100 Clear the NON-CISCO-PPM Condition 2-100 2.6.157 OPEN-SLOT 2-100 Clear the OPEN-SLOT Alarm 2-100 2.6.158 PRC-DUPID 2-100 Clear the PRC-DUPID Alarm 2-101 2.6.159 PROV-MISMATCH 2-101 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 xiii July 2010...
Page 14 2.6.184 SYNCCLK 2-113 Clear the SYNCCLK Alarm 2-113 2.6.185 SYNC-FREQ 2-113 Clear the SYNC-FREQ Alarm 2-113 2.6.186 SYNCPRI 2-114 Clear the SYNCPRI Alarm 2-114 2.6.187 SYNCSEC 2-114 Clear the SYNCSEC Alarm 2-115 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 15 Initiate a Lock Out of Protect Switch for All Circuits on an SNCP Span 2-126 Clear a SNCP Span External Switching Command 2-126 Initiate a Force Ring Switch on an MS-SPRing 2-127 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 16 3.2.1 Condition Characteristics 3.2.2 Condition States 3.3 Transient Conditions 3.3.1 ADMIN-DISABLE 3.3.2 ADMIN-DISABLE-CLR 3.3.3 ADMIN-LOCKOUT 3.3.4 ADMIN-LOCKOUT-CLR 3.3.5 ADMIN-LOGOUT 3.3.6 ADMIN-SUSPEND 3.3.7 ADMIN-SUSPEND-CLR 3.3.8 AUTH-FAIL 3.3.9 DBBACKUP-FAIL 3.3.10 DBRESTORE-FAIL 3.3.11 ETHERNET-PORT-SWITCH 3.3.12 EXERCISING-RING Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 17 3.3.20 PM-TCA 3.3.21 PSWD-CHG-REQUIRED 3.3.22 SESSION-TIME-LIMIT 3.3.23 SWFTDOWNFAIL 3.3.24 USER-LOCKOUT 3.3.25 USER-LOGIN 3.3.26 USER-LOGOUT 3.3.27 WKSWBK 3.3.28 WKSWPR Error Messages C H A P T E R N D E X Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 xvii July 2010...
Page 18 Contents Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 xviii July 2010...
Page 19 Figure 1-19 The Delete the CTC Cache Window 1-61 Figure 1-20 RJ-45 Pin Numbers 1-72 Figure 1-21 Straight-Through Cable Layout 1-72 Figure 1-22 Crossover Cable Layout 1-73 Figure 4-1 Error Dialog Box Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 20 Figures Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 21 JRE Compatibility 1-59 Table 1-10 Sluggish Cisco Transport Controller Operation or Login Problems 1-60 Table 1-11 Node Icon is Gray on Cisco Transport Controller Network View 1-62 Table 1-12 Cisco Transport Controller Does Not Recognize the Node 1-63 Table 1-13...
Page 22 TSC Card Network-Level Indicators 2-119 Table 2-15 SSXC Card-Level Indicators 2-120 Table 2-16 STM-N Card-Level Indicators 2-120 Table 3-1 ONS 15600 SDH Transient Condition Alphabetical Index Table 4-1 Error Messages Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 xxii July 2010...
Page 23: About This Guide
This section provides the following information: Revision History • Document Objectives • Audience • • Related Documentation Document Conventions • • Obtaining Optical Networking Information Obtaining Documentation and Submitting a Service Request • Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 xxiii July 2010...
Page 24: Revision History
Related Documentation section. Audience To use this publication, you should be familiar with Cisco or equivalent optical transmission hardware and cabling, telecommunications hardware and cabling, electronic circuitry and wiring practices, and preferably have experience as a telecommunications technician.. Related Documentation...
Page 25: Document Conventions
Provides installation, turn up, test, and maintenance procedures. • Cisco ONS 15454 SDH and Cisco ONS 15600 SDH TL1 Command Guide, Release 8.0 Provides a full Transaction Language One (TL1) command and autonomous message set including parameters, access identifiers (AIDs), conditions, and modifiers for the Cisco ONS 15454 SDH and Cisco ONS 15600 SDH.
Page 26 éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement. CONSERVEZ CES INFORMATIONS Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 xxvi July 2010...
Page 27 Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo. GUARDE ESTAS INSTRUCCIONES Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 xxvii July 2010...
Page 28 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 xxviii July 2010...
Page 29 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 xxix July 2010...
Page 30 About this Guide Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 31: Obtaining Optical Networking Information
Where to Find Safety and Warning Information For safety and warning information, refer to the Cisco Optical Transport Products Safety and Compliance Information document that accompanied the product. This publication describes the international agency compliance and safety information for the Cisco ONS 15600 systems. It also includes translations of the safety warnings that appear in the ONS 15600 SDH system documentation.
Page 32: Obtaining Documentation And Submitting A Service Request
Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
Page 33: General Troubleshooting
C H A P T E R General Troubleshooting This chapter provides procedures for troubleshooting the most common problems encountered when operating a Cisco ONS 15600 SDH. To troubleshoot specific ONS 15600 SDH alarms, see Chapter 2, “Alarm Troubleshooting.” If you cannot find what you are looking for, contact the Cisco Technical Assistance Center (1 800 553-2447).
Page 34: Network Troubleshooting Tests
CTC sometimes calls a facility loopback a facility (line) loopback. This is done to clarify the direction Note that the loopback signal travels, that is, out from the facility toward the span. Figure 1-1 shows a facility/payload loopback on an STM-N port. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 35: Card Behavior
“Change Card Settings” chapter of the Cisco ONS 15600 SDH Procedure Guide. A lockout of protection must be executed before putting a two-fiber or four-fiber MS-SP Ring span into Caution a facility loopback state.
Page 36: Payload Loopbacks
If the port bridges a loopback signal, the signal loops back to the originating port and is also transmitted downstream. An STM-N terminal loopback example is shown in Figure 1-3. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 37: Cross-Connect (Xc) Loopbacks
“Change Card Settings” chapter of the Cisco ONS 15600 SDH Procedure Guide. A lockout of protection must be executed before putting a two-fiber or four-fiber MS-SP Ring span into Caution a terminal loopback state.
Page 38: Troubleshooting Optical Circuit Paths With Loopbacks
ASAP Ethernet ports, go to the “1.3 Troubleshooting an Ethernet Circuit Path With Loopbacks” section on page 1-29.) The example in this section tests an STM-N circuit on a three-node MS-SPRing. Using a Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 39: Perform A Facility Loopback Or Payload Loopback On A Source-Node Optical Port
Performing a loopback on an in-service circuit is service-affecting. Caution Facility and payload loopbacks require on-site personnel. Note Complete the “Create the Facility Loopback or Payload Loopback on the Source Optical Port” procedure on page 1-8. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 40: Create The Facility Loopback Or Payload Loopback On The Source Optical Port
The condition clears when you remove the loopback. Complete the “Test and Clear the Facility Loopback or Payload Loopback Circuit” procedure on Step 8 page 1-9. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 41: Test And Clear The Facility Loopback Or Payload Loopback Circuit
“2.8.2 Protection Switching, Lock Initiation, and Clearing” section on page 2-123. For more information, refer to the “Maintain the Node” chapter of the Cisco ONS 15600 SDH Procedure Guide. Step 2 Resend test traffic on the loopback circuit with a known-good card installed.
Page 42: Perform A Terminal Loopback On A Source-Node Optical Port
Tx and Rx terminals of the optical test set to the port you are testing. Both Tx and Rx connect to the same port. Adjust the test set accordingly. (Refer to manufacturer instructions for test-set use.) Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-10 July 2010...
Page 43: Test And Clear The Terminal Loopback Circuit
Step 1 Examine the test traffic being received by the test set. Look for errors or any other signal information Step 2 that the test set is capable of indicating. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-11 July 2010...
Page 44: Test The Asap Card
Step 3 Remove this 4PIO (PIM) and replace it with a known-good one using the procedures for this in the “Install Cards and Fiber-Optic Cable” chapter of the Cisco ONS 15600 SDH Procedure Guide. Step 4 If the trouble still is not located, complete the “Replace an I/O Card”...
Page 45: Perform An Xc Loopback On The Source Optical Port
XC loopback path on a source STM-N port. Figure 1-8 XC Loopback on a Source -N Port STM-Nx STM-Ny Test Set Complete the “Create the XC Loopback on the Source-Node Optical Port” procedure on page 1-14. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-13 July 2010...
Page 46: Create The Xc Loopback On The Source-Node Optical Port
In card view, click the Maintenance > Loopback > VC3 or VC4 tabs (or Maintenance > Optical > Loopback > VC3 or VC4 tabs). Uncheck the check box in the XC Loopback column for the circuit being tested. Click Apply. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-14 July 2010...
Page 47: Test The Alternate Ssxc Card
Retest the Preferred SSXC Card Do a manual data copy switch of the SSXC cards before retesting the loopback circuit: Step 1 In node view, select the Maintenance > Preferred Copy tabs. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-15 July 2010...
Page 48: Perform A Facility Loopback Or Payload Loopback On An Intermediate-Node Optical Port
Step 3 If the test set indicates a faulty circuit, the problem is probably the defective card. Return the defective card to Cisco through the RMA process. Contact Cisco Technical Support (1 800 553-2447) and proceed Step 4. If the circuit is not shown to be faulty and the card is not shown to be defective, you are finished with testing.
Page 49: Create A Facility Loopback Or Payload Loopback On An Intermediate-Node Optical Port
Go to the node view of the intermediate node: Choose View > Go To Other Node from the menu bar. • Choose the node from the drop-down list in the Select Node dialog box and click OK. • Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-17 July 2010...
Page 50: Test And Clear The Facility Loopback Or Payload Loopback Circuit
Test the Optical Card Complete the “Replace an I/O Card” procedure on page 2-134 for the suspected bad STM-N or ASAP Step 1 card and replace it with a known-good one. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-18 July 2010...
Page 51: Perform A Terminal Loopback On An Intermediate-Node Optical Port
“2.8.2 Protection Switching, Lock Initiation, and Clearing” section on page 2-123. For more information, refer to the “Maintain the Node” chapter of the Cisco ONS 15600 SDH Procedure Guide. Resend test traffic on the loopback circuit with a known-good card installed.
Page 52: Create A Terminal Loopback On Intermediate-Node Optical Ports
In node view, click the Circuits tab and click Create. In the Circuit Creation dialog box, choose the type, such as VC_HO_PATH_CIRCUIT, and circuit number, such as 1. Click Next. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-20 July 2010...
Page 53: Test And Clear The Optical Terminal Loopback Circuit
If the test set indicates a good circuit, no further testing is necessary on the loopback circuit. Clear the Step 3 terminal loopback from the port: Double-click the intermediate-node card with the terminal loopback to open the card view. Click the Maintenance > Loopback > Port tabs. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-21 July 2010...
Page 54: Test The Optical Card
If the test set indicates a good circuit, the problem was probably the defective card. Return the defective Step 3 card to Cisco through the RMA process. Contact Cisco Technical Support at (1 800 553-2447). Complete the “Replace an I/O Card” procedure on page 2-134 for the defective card.
Page 55: Perform A Facility Loopback Or Payload Loopback On A Destination-Node Optical Port
In the Circuit Creation dialog box, choose the type, such as VC_HO_PATH_CIRCUIT, and circuit number, such as 1. Click Next. In the next Circuit Creation dialog box, give the circuit an easily identifiable name such as Opt1toOpt5. Leave the Bidirectional check box checked. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-23 July 2010...
Page 56: Test And Clear The Optical Facility Loopback Or Payload Loopback Circuit
Click the Maintenance > Loopback > Port tabs (or Maintenance > Optical > Loopback > Port tabs). Choose None from the Loopback Type column for the port being tested. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-24 July 2010...
Page 57: Test The Optical Card
“2.8.2 Protection Switching, Lock Initiation, and Clearing” section on page 2-123. For more information, refer to the “Maintain the Node” chapter of the Cisco ONS 15600 SDH Procedure Guide. Resend test traffic on the loopback circuit with a known-good card installed.
Page 58: Perform A Terminal Loopback On A Destination-Node Optical Port
Leave the Bidirectional check box checked. Click Next. In the Circuit Creation source dialog box, select the same Node, card Slot, Port, and VC where the test set is connected. Click Next. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-26 July 2010...
Page 59: Test And Clear The Optical Terminal Loopback Circuit
Unlocked,automaticInservice) in the Admin State column for the port being tested. Click Apply. Click Yes in the confirmation dialog box. Clear the terminal loopback circuit: Step 4 Click the Circuits tab. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-27 July 2010...
Page 60: Test The Asap Card
“2.8.2 Protection Switching, Lock Initiation, and Clearing” section on page 2-123. For more information, refer to the “Maintain the Node” chapter of the Cisco ONS 15600 SDH Procedure Guide. Resend test traffic on the loopback circuit with a known-good card.
Page 61: Troubleshooting An Ethernet Circuit Path With Loopbacks
Figure 1-13 shows an example of a facility loopback on a circuit source Ethernet port. Facility loopbacks require on-site personnel. Note Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-29 July 2010...
Page 62: Create The Facility Loopback On The Source-Node Ethernet Port
“Test and Clear the Facility Loopback Circuit” procedure on page 1-30. Step 9 Test and Clear the Facility Loopback Circuit If the test set is not already sending traffic, send test traffic on the loopback circuit. Step 1 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-30 July 2010...
Page 63: Test The Asap Card
“2.8.2 Protection Switching, Lock Initiation, and Clearing” section on page 2-123. For more information, refer to the “Maintain the Node” chapter of the Cisco ONS 15600 SDH Procedure Guide. Step 5 Resend test traffic on the loopback circuit with a known-good card installed.
Page 64: Perform A Terminal Loopback On A Source-Node Ethernet Port
1. Click Next. In the next Circuit Creation dialog box, give the circuit an easily identifiable name such as Eth1toEth2. Leave the Bidirectional check box checked. Click Next. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-32 July 2010...
Page 65: Test And Clear The Ethernet Terminal Loopback Circuit
Select the appropriate state (Unlocked; Locked,disabled; Locked,maintenance) in the Admin State column for the port being tested. Click Apply. Click Yes in the confirmation dialog box. Clear the terminal loopback circuit: Step 4 Click the Circuits tab. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-33 July 2010...
Page 66: Test The Asap Card
“2.8.2 Protection Switching, Lock Initiation, and Clearing” section on page 2-123. For more information, refer to the “Maintain the Node” chapter of the Cisco ONS 15600 SDH Procedure Guide. Resend test traffic on the loopback circuit with a known-good card.
Page 67: Create A Facility Loopback On An Intermediate-Node Ethernet Port
In node view, click the Circuits tab and click Create. In the Circuit Creation dialog box, choose the type, such as VC_HO_PATH_CIRCUIT, and circuit number, such as 1. Click Next. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-35 July 2010...
Page 68: Test And Clear The Ethernet Facility Loopback Circuit
If the test set indicates a good circuit, no further testing is necessary with the facility loopback. Clear the Step 3 facility loopback from the port: Click the Maintenance > Ethernet > Loopback > Port tabs. Choose None from the Loopback Type column for the port being tested. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-36 July 2010...
Page 69: Test The Asap Card
“2.8.2 Protection Switching, Lock Initiation, and Clearing” section on page 2-123. For more information, refer to the “Maintain the Node” chapter of the Cisco ONS 15600 SDH Procedure Guide. Resend test traffic on the loopback circuit with a known-good ASAP card installed.
Page 70: Create A Terminal Loopback On An Intermediate-Node Ethernet Port
“Create a Terminal Loopback on an Intermediate-Node Ethernet Port” procedure on page 1-38. Create a Terminal Loopback on an Intermediate-Node Ethernet Port Connect an optical test set to the intermediate node ASAP card Ethernet port you are testing: Step 1 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-38 July 2010...
Page 71 Select Locked,maintenance from the Admin State column. If multiple ports are available, select the row appropriate for the desired port. Select Terminal from the Loopback Type column. If multiple ports are available, select the row appropriate for the desired port. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-39 July 2010...
Page 72: Test And Clear The Ethernet Terminal Loopback Circuit
Remove this 4PIO (PIM) and replace it with a known-good one using the procedures for this in the “Install Cards and Fiber-Optic Cable” chapter of the Cisco ONS 15600 SDH Procedure Guide. If the trouble still is not located, complete the “Replace an I/O Card”...
Page 73: Perform A Facility Loopback On A Destination-Node Ethernet Port
“2.8.2 Protection Switching, Lock Initiation, and Clearing” section on page 2-123. For more information, refer to the “Maintain the Node” chapter of the Cisco ONS 15600 SDH Procedure Guide. Resend test traffic on the loopback circuit with a known-good card.
Page 74: Create The Facility Loopback On A Destination-Node Ethernet Port
The condition clears when you remove the loopback. Create the facility loopback on the destination port being tested: Step 5 Go to the node view of the destination node: Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-42 July 2010...
Page 75: Test And Clear The Ethernet Facility Loopback Circuit
4PIO (PIM), or on all 4PIO used in that ASAP card. If there is only partial failure, you might be able to replace this part rather than the entire card. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-43 July 2010...
Page 76: Perform A Terminal Loopback On A Destination-Node Ethernet Port
“2.8.2 Protection Switching, Lock Initiation, and Clearing” section on page 2-123. For more information, refer to the “Maintain the Node” chapter of the Cisco ONS 15600 SDH Procedure Guide. Resend test traffic on the loopback circuit with a known-good card installed.
Page 77: Create The Terminal Loopback On A Destination-Node Ethernet Port
Leave the Bidirectional check box checked. Click Next. In the Circuit Creation source dialog box, select the same Node, card Slot, Port, and VC where the test set is connected. Click Next. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-45 July 2010...
Page 78: Test And Clear The Ethernet Terminal Loopback Circuit
Select the appropriate state (Unlocked; Locked,disabled; Locked,maintenance) in the Admin State column for the port being tested. Click Apply. Click Yes in the confirmation dialog box. Clear the terminal loopback circuit: Step 4 Click the Circuits tab. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-46 July 2010...
Page 79: Test The Asap Card
“2.8.2 Protection Switching, Lock Initiation, and Clearing” section on page 2-123. For more information, refer to the “Maintain the Node” chapter of the Cisco ONS 15600 SDH Procedure Guide. Resend test traffic on the loopback circuit with a known-good card.
Page 80: Using Ctc Diagnostics
• Notification of problems detected through alarms • Provision of a downloaded, machine-readable diagnostic log file to be used by Cisco Technical Support Some of these functions, such as ASIC verification and standby card operation, are invisibly monitored in background functions. Change or problem notifications are provided in the Alarms and Conditions window.
Page 81: Retrieve Diagnostics File Button
Maintenance or higher-level user to a local directory and sent to Technical Support for troubleshooting purposes. The diagnostics file is in machine language and is not human-readable, but can be used by Cisco TAC for problem analysis. Complete the following task to off-load the diagnostics file.
Page 82: Restoring The Database To A Previous Or Original Configuration
Maintenance > Diagnostic tab. You can select the access point node in the Select Node drop-down list. To create the dump, click Retrieve. (To clear the dump, click Clear.) The contents of this file can be saved or printed and furnished to Cisco Technical Support for use in OSPF network support.
Page 83: Pc Connectivity Troubleshooting
1.6.3 Supported Platforms, Browsers, and JREs In Software R8.0, CTC supports the following platforms: Windows NT • Windows 98 • • Windows XP • Windows 2000 • Solaris 8 Solaris 9 • Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-51 July 2010...
Page 84: Unsupported Platforms And Browsers
Stop BITS = 1 Flow control = None Step 4 Press Enter. A > prompt appears. At the prompt, type the Activate User command to open a TL1 session: Step 5 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-52 July 2010...
Page 85: Unable To Ping Your Pc
PC is not properly Configuration of Your PC” procedure on page 1-54. If this procedure is set. unsuccessful, contact your network administrator for instructions to correct the IP configuration of your PC. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-53 July 2010...
Page 86: Verify The Ip Configuration Of Your Pc
If the Java Plug-in Control Panel does not appear, the JRE might not be installed on your PC. Step 2 Run the Cisco ONS 15600 SDH software CD. Open the CD drive:\Windows\JRE folder. Double-click the jre-5_0-win icon to run the JRE installation wizard.
Page 87: Unable To Verify The Nic Connection On Your Pc
CAT-5 cable because the RJ-45 port on the faceplate is auto sensing. For details on the types of CAT-5 cables, see the “Crimp Replacement CAT-5 Cables” procedure on page 1-72. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-55 July 2010...
Page 88: Tcp/Ip Connection Is Lost
IP address. If the workstation does not have connectivity, a “Request timed out” message appears. If the ping is successful, it demonstrates that an active TCP/IP connection exists. Restart CTC. Step 3 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-56 July 2010...
Page 89: Ctc Operation Troubleshooting
Navigate to the drive containing the CTC CD-ROM and double-click setup.exe to restart the Step 5 CTC Installation Wizard. Refer to the Cisco ONS 15600 SDH Procedure Guide to perform a custom Netscape Communicator Step 6 installation that excludes RealPlayer G2 from the items to be installed.
Page 90: Browser Stalls When Downloading Jar Files From Tsc Card
Chapter 1 General Troubleshooting 1.7.2 Browser Stalls When Downloading JAR Files From TSC Card 1.7.2 Browser Stalls When Downloading JAR Files From TSC Card The browser stalls or hangs when downloading Cisco Transport Controller JAR files from the Symptom TSC card.
Page 91: Redirect The Communicator Cache To A Valid Directory
Java programming language, you need the correct JRE installed. The correct JRE for each CTC software release is included on the Cisco ONS 15600 SDH software CD and on the Cisco ONS 15600 SDH documentation CD. If you are running multiple CTC software releases on a network, the JRE installed on the computer must be compatible with the different software releases.
Page 92: Sluggish Cisco Transport Controller Operation Or Login Problems
Chapter 1 General Troubleshooting 1.7.5 Sluggish Cisco Transport Controller Operation or Login Problems 1.7.5 Sluggish Cisco Transport Controller Operation or Login Problems You experience sluggish CTC operation or have problems logging into CTC. Symptom Table 1-10 describes the potential cause of the symptom and the solution.
Page 93: Delete The Ctc Cache File Manually
Before proceeding with the following steps, ensure that your system has a minimum of 1 GB of RAM. Note If your system does not have a minimum of 1 GB of RAM, contact the Cisco Technical Assistance Center (TAC). Close all open CTC sessions and browser windows.
Page 94: Set The Ctc_Heap And Ctc_Max_Perm_Size_Heap Environment Variables For Solaris
Chapter 1 General Troubleshooting 1.7.6 Node Icon is Gray on Cisco Transport Controller Network View Type in the Variable Value field, and then click the OK button to create the variable. Step 10 Click the OK button in the Environment Variables window to accept the changes.
Page 95: Cisco Transport Controller Does Not Recognize The Node
Chapter 1 General Troubleshooting 1.7.7 Cisco Transport Controller Does Not Recognize the Node Table 1-11 Node Icon is Gray on Cisco Transport Controller Network View (continued) Possible Problem Solution OSPF not properly Usually accompanied by a HELLO failure. Reconfigure the OSPF on the configured.
Page 96: Verify Correct Username And Password
Contact your system administrator to verify the user name and password. Step 2 Contact the Cisco TAC to create a new user name and password. See the “Obtaining Documentation and Step 3 Submitting a Service Request” section on page xxxii.
Page 97: No Ip Connectivity Exists Between Nodes
Refer to the procedure and required static for setting up CTC access in the Cisco ONS 15600 SDH Procedure Guide. routes that are not provisioned. OSPF is not properly Usually is accompanied by OSPF Hello Fail alarms.
Page 98: Dcc Connection Lost
OSPF backbone provide another form of redundancy in the network. Refer to the Area 0. Cisco ONS 15600 SDH Procedure Guide for procedures to repair the link between the routers. 1.8 Circuits and Timing This section provides solutions to circuit creation and reporting errors, as well as common timing reference errors and alarms.
Page 99: Holdover Synchronization Alarm
To clear an AIS (BITS) alarm, see the “AIS” condition on page 2-15. (LOF), or AIS from its Refer to the procedure for setting up timing in the Cisco ONS 15600 SDH timing source. Procedure Guide. The optical or BITS input is not functioning.
Page 100: Free-Running Synchronization Mode
Possible Problem Solution The MAC address Repair the circuits. See the “Repair Circuits” procedure on page 1-69. changed. The node is resetting. Wait for the node to finish the reset. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-68 July 2010...
Page 101: Repair Circuits
In node view of the new node, click the Circuits tab. Note that all circuits listed are DISCOVERED. If Step 7 all circuits listed do not have a DISCOVERED status, call the Cisco TAC (1 800 553-2447) to open an RMA.
Page 102: Bit Errors Appear For An Optical Traffic Card
Ensure that a single-mode fiber connects the ONS 15600 SDH optical (STM-N) port(s). Step 1 SM or SM Fiber should be printed on the fiber span cable. ONS 15600 SDH optical (STM-N) cards do not use multimode fiber. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-70 July 2010...
Page 103 Note Clean or replace the OGI fiber fan-out cables. If possible, do this for the optical (STM-N) card you are working on and the far-end card. Refer to the Cisco ONS 15600 SDH Procedure Guide for fiber cleaning procedures. Clean the optical connectors on the card. If possible, do this for the optical (STM-N) card you are working on and the far-end card.
Page 104: Crimp Replacement Cat-5 Cables
End view of RJ-45 plug Looking into an RJ-45 jack Figure 1-21 shows the layout of a straight-through cable. Figure 1-21 Straight-Through Cable Layout Table 1-25 shows the straight-through cable pinout. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-72 July 2010...
Page 105: Figure 1-22 Crossover Cable Layout
Transmit Data – White/Green Receive Data + Blue — White/Blue — Green Receive Data – White/Brown — Brown — Odd-numbered pins always connect to a white wire with a colored stripe. Note Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-73 July 2010...
Page 106: Optical Traffic Card Transmit And Receive Levels
Note 1.10 Power Supply Problems This section provides the a procedure for troubleshooting power supply difficulties. For information about power consumption for nodes and cards, refer to the Cisco ONS 15600 SDH Note Reference Manual. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0...
Page 107: Isolate The Cause Of Power Supply Problems
Verify that a rack-ground cable attaches to the frame-ground terminal (FGND) on the ONS 15600 SDH. Connect this cable to the ground terminal according to local site practice. Verify that the DC power source has enough capacity to carry the power load. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-75 July 2010...
Page 108 UPS manufacturer’s documentation for specific instructions. Check for excessive power drains caused by other equipment, such as generators. Check for excessive power demand on backup power systems or batteries when alternate power sources are used. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 1-76 July 2010...
Page 109: Chapter 2 Alarm Troubleshooting
2-8. For a comprehensive list of all conditions, refer to the Cisco ONS SDH TL1 Command Guide. An alarm troubleshooting procedure applies to both the Cisco Transport Controller (CTC) and Transaction Language One (TL1) version of that alarm. If the troubleshooting procedure does not clear the alarm, log into the Technical Support Website at http://www.cisco.com/techsupport for more...
Page 110: Major Alarms (Mj)
PROV-MISMATCH (PPM) APSCINCON (STMN) HI-RXPOWER (STMN) PWR-FA (BPlane) AUTORESET (EQPT) HI-TXPOWER (PPM) PWR-FAIL-A (CAP) BPV (BITS) HI-TXPOWER (STMN) PWR-FAIL-A (EQPT) CIDMISMATCH-A (EQPT) HP-TIM (VCMON-HP) PWR-FAIL-B (CAP) CIDMISMATCH-B (EQPT) IMPROPRMVL (CAP) PWR-FAIL-B (EQPT) Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 111: Not Alarmed (Na) Conditions
SSM-SDH-TN (NE-SREF) FAILTOSWR (STMN) LPBKPAYLOAD (STMN) SSM-SDH-TN (STMN) FAILTOSWS (STMN) LPBKTERMINAL (GIGE) SSM-SETS (BITS) FE-FRCDWKSWBK-SPAN (STMN) LPBKTERMINAL (STMN) SSM-SETS (NE-SREF) FE-FRCDWKSWPR-RING (STMN) MAN-REQ (VCMON-HP) SSM-SETS (STMN) FE-FRCDWKSWPR-SPAN (STMN) MANRESET (PIM) SSM-SMC (STMN) Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 112: Not Reported (Nr) Conditions
ONS 15600 SDH alarms and conditions. Table 2-6 ONS 15600 SDH Alarm and Condition Alphabetical List AIS (BITS) FRNGSYNC (NE-SREF) MS-EOC (STMN) ALS (STMN) FSTSYNC (EQPT) MS-EXC (STMN) Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 113 SSM-LNC (NE-SREF) DATAFLT (NE) LASER-OVER-TEMP (PPM) SSM-LNC (STMN) DBOSYNC (NE) LKOUTPR-S (STMN) SSM-OFF (BITS) DUP-IPADDR (NE) LOCKOUT-REQ (STMN) SSM-PRC (BITS) DUP-NODENAME (NE) LOCKOUT-REQ (VCMON-HP) SSM-PRC (NE-SREF) EHIBATVG (PWR) LOCKOUT-REQ-RING (STMN) SSM-PRC (STMN) Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 114 UNQUAL-PPM (PPM) FORCED-REQ (VCMON-HP) MEA (PPM) UNROUTEABLE-IP (NE) FORCED-REQ-RING (STMN) MEM-GONE (EQPT) UPGRADE (NE) FORCED-REQ-SPAN (STMN) MEM-LOW (EQPT) VOLT-MISM (PWR) FRCDSWTOINT (NE-SREF) MFGMEM (CAP) WKSWPR (STMN) FRCDSWTOPRI (EXT-SREF) MFGMEM (EQPT) WKSWPR (VCMON-HP) Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 115: Alarm Logical Objects
BITS outgoing references (SYNC-BITS1, SYNC-BITS2). Fan-tray assembly. GIGE Gigabit Ethernet. The entire network element. NE-SREF The timing status of the NE. Pluggable input-output module (or 4PIO) for the ASAP card. Packet over SDH (virtual entity). Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 116: Alarm List By Logical Object Type
NE-SREF: SSM-PRC (NA) STMN: FORCED-REQ-RING (NA) BITS: SSM-SDH-TN (NA) NE-SREF: SSM-SDH-TN (NA) STMN: FORCED-REQ-SPAN (NA) BITS: SSM-SETS (NA) NE-SREF: SSM-SETS (NA) STMN: FULLPASSTHR-BI (NA) BITS: SSM-SMC (NA) NE-SREF: SSM-SMC (NA) STMN: HELLO (MN) Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 117 PPM: EQPT (CR) STMN: SSM-DUS (NA) EQPT: MEA (CR) PPM: EQPT-PIM-PPM (CR) STMN: SSM-FAIL (MN) EQPT: MEM-GONE (MJ) PPM: HI-LASERBIAS (MN) STMN: SSM-LNC (NA) EQPT: MEM-LOW (MN) PPM: HI-TXPOWER (MN) STMN: SSM-OFF (NA) Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 118 GIGE: LPBKTERMINAL (NA) STMN: FAILTOSWR (NA) VCMON-HP: WKSWPR (NA) NE-SREF: FRCDSWTOINT (NA) STMN: FAILTOSWS (NA) VCMON-HP: WTR (NA) NE-SREF: FRCDSWTOPRI (NA) STMN: FE-FRCDWKSWBK-SPAN — (NA) NE-SREF: FRCDSWTOSEC (NA) STMN: FE-FRCDWKSWPR-RING — (NA) Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-10 July 2010...
Page 119: Trouble Notifications
CTC Conditions window or using TL1's set of RTRV-COND commands. (In addition, some but not all cleared conditions are also found in the History tab.) For a comprehensive list of all conditions, refer to the Cisco ONS SDH TL1 Command Guide. For a comprehensive list of all transient conditions, see Chapter 3, “Transient Conditions.”...
Page 120: Alarm Hierarchy
2.5.4 Alarm Hierarchy section. Procedures for customizing alarm severities are located in the “Manage Alarms” chapter in the Cisco ONS 15600 SDH Procedure Guide. 2.5.4 Alarm Hierarchy All alarm, condition, and unreported event severities listed in this manual are default profile settings.
Page 121: Table 2-11 Near-End Alarm Hierarchy
3. This alarm is not used in this platform in this release. The far-end failure alarm hierarchy is shown in Table 2-12, as given in Telcordia GR-253-CORE. Table 2-12 Far-End Alarm Hierarchy Priority Condition Type Highest MS-RDI — HP-RFI Lowest LP-RFI Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-13 July 2010...
Page 122: Service Effect
100 mm could pose an eye hazard. Statement 1056 Warning Use of controls, adjustments, or performing procedures other than those specified may result in hazardous radiation exposure. Statement 1057 Warning Class 1 laser product. Statement 1008 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-14 July 2010...
Page 123: Alarm Procedures
Determine whether there are alarms on the upstream nodes and equipment, especially the “LOS (STMN)” alarm on page 2-86 or if there are out-of-service (Locked,maintenance or Locked,disabled) ports. Clear the upstream alarms using the applicable procedures in this chapter. Step 2 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-15 July 2010...
Page 124: Als
The APS Channel Byte Failure alarm occurs when LTE detects protection switching byte failure or an invalid switching code in the incoming APS signal. Some older SDH nodes not manufactured by Cisco send invalid APS codes if they are configured in a 1+1 protection scheme with newer SDH nodes, such as the ONS 15600 SDH.
Page 125: Apscdfltk
Chapter 2 Alarm Troubleshooting 2.6.4 APSCDFLTK If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 3 for more information or call Cisco TAC (1 800 553-2447). 2.6.4 APSCDFLTK Default Severity: Minor (MN), Non-Service-Affecting (NSA)
Page 126: Clear The Apsc-Imp Alarm
If a node has a ring name that does not match the other nodes, make that node’s ring name identical to the other nodes. Complete the “Change an MS-SPRing Ring ID Number” procedure on page 2-122. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-18 July 2010...
Page 127: Apscincon
Chapter 2 Alarm Troubleshooting 2.6.6 APSCINCON If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 5 for more information or call Cisco TAC (1 800 553-2447). 2.6.6 APSCINCON Default Severity: Minor (MN), Non-Service-Affecting (NSA) Logical Object: STMN An APS Inconsistent alarm means that an inconsistent APS byte is present in the SDH overhead.
Page 128: Clear The Apscm Alarm
If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 3 for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. 2.6.8 APSCNMIS Default Severity: Major (MJ), Service-Affecting (SA)
Page 129: Au-Ais
Step 7 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. 2.6.9 AU-AIS Default Severity: Not Reported (NR), Non-Service-Affecting (NSA)
Page 130: Aud-Log-Low
The 640 entries are saved in this file. New entries continue with the next number in the sequence, rather than starting over. Step 7 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.11 AUD-LOG-LOW...
Page 131: Autoreset
Recreate the circuit for the correct size. For procedures, refer to the “Create Circuits” chapter in the Step 5 Cisco ONS 15600 SDH Procedure Guide. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 6 for more information or log into http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of toll-free Technical Support numbers for your country in order to report a Service-Affecting (SA) problem.
Page 132: Autosw-Ais-Sncp
When you replace a card with the identical type of card, you do not need to make any changes Note to the database. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 3 for more information or call Cisco TAC (1 800 553-2447).
Page 133: Clear The Autosw-Lop-Sncp Condition
Step 1 If the condition does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.16 AUTOSW-SDBER-SNCP Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Logical Object: VCMON-HP...
Page 134: Clear The Autosw-Sfber-Sncp Condition
If the condition does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.18 AUTOSW-UNEQ-SNCP Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)
Page 135: Clear The Bkupmemp Alarm
2-130. Wait ten minutes to verify that the card you reset completely reboots. If the TSC card you reset does not reboot successfully, or the alarm has not cleared, call Cisco TAC (1 Step 4 800 553-2447). If the Cisco TAC technician tells you to reseat the card, complete the “Reset a Card with...
Page 136: Clear The Carloss Alarm
View the Pluggable Port Modules area port listing in the Actual Equipment Type column and compare this with the client equipment. If no SFP (referred to as a PPM in CTC) is provisioned, refer to the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15600 SDH Procedure Guide for provisioning instructions.
Page 137: Cidmismatch-A
If the alarm does not clear, complete the “Replace an I/O Card” procedure on page 2-134. Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 4 for more information or call Cisco TAC (1 800 553-2447). 2.6.23 CIDMISMATCH-A...
Page 138: Cidmismatch-B
Step 6 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). Step 7 When the alarm clears, if an automatic switch to the alternate copy SSXC card occurred, traffic is restored to the preferred copy.
Page 139: Clkfail
Chapter 2 Alarm Troubleshooting 2.6.25 CLKFAIL If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC (1 800 553-2447). 2.6.25 CLKFAIL Default Severity: Major (MJ), Service-Affecting (SA) Logical Object: EQPT The Clock Fail alarm occurs when an internal clock module fails.
Page 140: Clear The Contbus-Clk-A Alarm
“2.8.4 Physical Card Reseating, Resetting, and Replacement” section on page 2-133 for the reporting card. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 3 for more information or call Cisco TAC (1 800 553-2447).
Page 141: Contbus-Io-A
ONS 15600 SDH. Plug the wristband cable into the ESD jack located on the lower-right edge of the shelf assembly. If the reset card has not rebooted successfully, or the alarm has not cleared, call Cisco TAC (1 800 Step 6 553-2447).
Page 142: Contbus-Io-B
ONS 15600 SDH. Plug the wristband cable into the ESD jack located on the lower-right edge of the shelf assembly. If the reset card has not rebooted successfully, or the alarm has not cleared, call Cisco TAC (1 800 Step 7 553-2447).
Page 143: Contcom
“Replace a TSC Card” procedure on page 2-136. Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 4 for more information or call Cisco TAC (1 800 553-2447). When the alarm has been cleared, complete the “Soft-Reset a Card Using CTC”...
Page 144: Clear The Ctneqpt-Pb-A Alarm
If the traffic card ports are part of an SNCP, switch the single circuit on the span using instructions in the “Maintain the Node” chapter in the Cisco ONS 15600 SDH Procedure Guide. If the ports are part of a 1+1 protection group, complete the “Initiate a 1+1 Protection Port Force Switch Command”...
Page 145: Ctneqpt-Pb-B
If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 10 for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. Depending on which card raised the alarm, perform the following actions:...
Page 146: Cxchalt
If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. 2.6.34 DATAFLT Default Severity: Minor (MN), Non-Service-Affecting (NSA) Logical Object: NE The Software Data Integrity Fault alarm occurs when the TSC exceeds its flash memory capacity.
Page 147: Dbosync
The change causes a database write but does not affect the node state. The write could take up to a minute. Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.36 DISCONNECTED...
Page 148: Dup-Ipaddr
“Set Up PC and Log Into the GUI” chapter in the Cisco ONS 15600 SDH Procedure Guide.) If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 6 for more information or call Cisco TAC (1 800 553-2447).
Page 149: Ehibatvg
If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC (1 800 553-2447) in order to report a Service-Affecting (SA) problem. 2.6.40 ELWBATVG Default Severity: Major (MJ), Service-Affecting (SA) Logical Object: PWR The Extreme Low Voltage Battery alarm occurs in a –48 VDC environment when a battery lead input...
Page 150: Eoc
RS-DCC traffic. If they are not, correct them. For more information about fiber connections and terminations, refer to the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15600 SDH Procedure Guide. Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 SDH.
Page 151: Soft-Reset A Card Using
From card view, click View > Go to Previous View if you have not already done so. Click the Provisioning > Comm Channels > RS-DCC tabs. Highlight the problematic DCC termination. Click Delete. Click Yes in the Confirmation Dialog box. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-43 July 2010...
Page 152: Eqpt (Cap)
Step 13 Verify that both ends of the DCC have been recreated at the optical ports. If the alarm has not cleared, call Cisco TAC (1 800 553-2447). If the Cisco TAC technician tells you to Step 14 reseat the card, complete the “Reset a Card with a Card Pull (Reseat)”...
Page 153: Eqpt (Pim)
Port Force Switch Command” procedure on page 2-123. After switching traffic, replace the 4PIO (PIM) using the instructions in the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15600 SDH Procedure Guide. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0...
Page 154: Eqpt-Boot
If the alarm does not clear, move traffic off any active 4PIOs (PIMs). Procedures and guidelines to do Step 2 this are located in the “Maintain the Node” chapter in the Cisco ONS 15600 SDH Procedure Guide. Then complete the “Replace an ASAP Carrier Module”...
Page 155: Eqpt-Hitemp
Move any traffic away from the affected SFP (PPM), using guidelines and instructions in the “Maintain Step 1 the Node” chapter in the Cisco ONS 15600 SDH Procedure Guide, then replace the alarmed SFP (PPM) module using instructions in that guide.
Page 156: E-W-Mismatch
Examine the diagram. You should see a clockwise pattern of west slots connecting to east slots for each Step 8 span. Refer to the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15600 SDH Procedure Guide for more information about cable installation in the system.
Page 157: Clear The E-W-Mismatch Alarm In Ctc
If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 10 for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. Clear the E-W-MISMATCH Alarm in CTC Step 1 Log into the misconnected node.
Page 158: Exercise-Ring-Fail
Step 2 If the condition does not clear, log into the Technical Support Website at Step 3 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.53 EXERCISE-SPAN-FAIL Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Logical Object: STMN The Exercise Span command issues span switching of the requested channel without completing the actual bridge and switch.
Page 159: Ext
Step 4 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. 2.6.56 FAILTOSW Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Logical Object: STMN Cisco ONS 15600 SDH Troubleshooting Guide, R8.0...
Page 160: Clear The Failtosw Condition
“Manage Circuits” chapter in the Cisco ONS 15600 SDH Procedure Guide for instructions. Label the bad port, and place it out of service until such time as the card can be replaced.
Page 161: Failtoswr
Chapter 2 Alarm Troubleshooting 2.6.58 FAILTOSWR If the condition does not clear, log into the Cisco Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or log into http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of toll-free Technical Support numbers for your country.
Page 162 Step 9 If the signal is valid, clean the fiber according to site practice. If no site practice exists, complete the procedure in the “Maintain the Node” chapter in the Cisco ONS 15600 SDH Procedure Guide. Step 10 If cleaning the fiber does not clear the condition, verify that the power level of the optical signal is within the STM-N card receiver specifications.
Page 163: Failtosws
If the ring switch does not occur, the FAILTOSWS condition appears. FAILTOSWS clears when one of the following situations occurs: A physical card pull of the active TSC card done under Cisco TAC supervision. • A node power cycle.
Page 164: Fan-Degrade
If the signal is valid, clean the fiber according to site practice. If no site practice exists, complete the Step 9 procedure in the “Maintain the Node” chapter in the Cisco ONS 15600 SDH Procedure Guide. Step 10 If cleaning the fiber does not clear the condition, verify that the power level of the optical signal is within the STM-N card receiver specifications.
Page 165: Fan-Fail
If the alarm does not clear, check the condition of the air filter to see if it needs cleaning or replacement Step 2 using the procedure located in the “Maintain the Node” chapter in the Cisco ONS 15600 SDH Procedure Guide.
Page 166: Fan-Pwr
2.6.63 FAN-PWR Troubleshoot with the “Clear the FAN-FAIL Alarm” procedure on page 2-57 procedure. If the alarm does not clear, log on to http://www.cisco.com/tac for more information or call Cisco TAC at 1-800-553-2447. 2.6.63 FAN-PWR Default Severity: Minor (MN), Non-Service-Affecting (NSA)
Page 167: Clear The Fe-Frcdwkswpr-Ring Condition
If the condition does not clear, log into the Technical Support Website at Step 5 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.66 FE-FRCDWKSWPR-SPAN The FE-FRCDWKSWPR-SPAN condition is not used in this platform in this release. It is reserved for development.
Page 168: Fe-Lockoutofpr-Span
If the condition does not clear, log into the Technical Support Website at Step 4 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.71 FE-MANWKSWPR-SPAN The FE-MANWKSWPR-SPAN condition is not used in this platform in this release. It is reserved for development.
Page 169: Clear The Feprlf Alarm On An Ms-Spring
Clear the main alarm. Refer to the appropriate alarm section in this chapter for procedures. Step 3 If the alarm does not clear, log into the Cisco Technical Support Website at Step 4 http://www.cisco.com/techsupport for more information or log into http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of toll-free...
Page 170: Clear The Forced-Req-Ring Condition
Step 1 If the condition does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.76 FORCED-REQ-SPAN Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Logical Object: STMN...
Page 171: Frcdswtopri
If the FREQ-MISMATCH alarm did not clear after two timing check cycles, it means that the second Step 3 timing cycle resulted in a mismatch. Wait a third 83-minute cycle and check the alarm again. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-63 July 2010...
Page 172: Frngsync
Step 1 timing source is valid. Common problems with a BITS timing source include reversed wiring and bad timing cards. Refer to the “Timing” chapter in the Cisco ONS 15600 SDH Reference Manual for more information about it. If the BITS source is valid, clear alarms related to the failures of the primary and secondary reference...
Page 173: Fullpassthr-Bi
Step 1 Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. 2.6.85 GFP-LFD The GFP-LFD condition is not used in this platform in this release. It is reserved for development.
Page 174: Clear The Hello Alarm
Step 7 Click Apply. Step 8 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.88 HIBATVG The HIBATVG condition is not used in this platform in this release. It is reserved for development.
Page 175: Hp-Deg
Reestablish a primary and secondary timing source according to local site practice. If none exists, refer Step 2 to the “Change Node Settings” chapter in the Cisco ONS 15600 SDH Procedure Guide to find one. If the condition does not clear, log into the Technical Support Website at Step 3 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447) in order to...
Page 176: Clear The Hp-Deg Condition
“Clear the MS-DEG Condition” procedure on page 2-98. Step 1 If the condition does not clear, log into the Cisco Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or log into http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of toll-free Technical Support numbers for your country.
Page 177: Hp-Tim
2.6.97 HP-TIM Clear the main alarm. See the appropriate alarm section in this chapter for procedures. Step 3 If the condition does not clear, log into the Cisco Technical Support Website at Step 4 http://www.cisco.com/techsupport for more information or log into http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of toll-free...
Page 178 If the alarm does not clear, clean the far-end optical fiber according to site practice. If no site practice Step 12 exists, complete the procedure in the “Maintain the Node” chapter in the Cisco ONS 15600 SDH Procedure Guide. On the OC192 LR/STM64 LH 1550 card, the laser is on when the card is booted and the safety key is in Warning the on position (labeled 1).
Page 179: Improprmvl (Cap)
When you replace a card with the identical type of card, you do not need to make any changes Note to the database. If the alarm does not clear, log into the Cisco Technical Support Website at Step 14 http://www.cisco.com/techsupport for more information or log into http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of toll-free...
Page 180: Improprmvl (Eqpt, Pim, Ppm)
Step 8 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447) in order to report a Service-Affecting (SA) problem. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0...
Page 181: Improprmvl (Eqpt For The Ssxc Or Tsc Card)
Clear the IMPROPRMVL (FAN) Alarm Step 1 Refer to the “Maintain the Node” chapter in the Cisco ONS 15600 SDH Procedure Guide for procedures to replace the fan-tray assembly. Always use the supplied electrostatic discharge wristband when working with a powered Caution ONS 15600 SDH.
Page 182: Impr-Xc
IMPR-XC is an informational alarm and does not require troubleshooting. However, if you are Note experiencing cross-connect related problems at this site, also report this alarm to the Cisco TAC. 2.6.104 INCOMPATIBLE-SEND-PDIP Default Severity: Minor (MN), Non-Service-Affecting (NSA) Logical Object: SYSTEM The Incompatible Send-PDIP alarm is raised when CTC’s send-PDIP provisioning differs from the host...
Page 183: Clear The Incompatible-Sw Alarm
2.6.106 INTRUSION-PSWD Clear the INCOMPATIBLE-SW Alarm Restart the CTC application. Step 1 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC (1-800-553-2447). 2.6.106 INTRUSION-PSWD Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)
Page 184 A green ACT/SBY LED indicates an active card. An amber ACT/SBY LED indicates a standby card. Ensure that no new alarms associated with this reset appear in the CTC Alarms window. If the standby TSC fails to boot into standby mode, then open a case with Cisco TAC (1 800 553-2447) for assistance.
Page 185: Isis-Adj-Fail
IS-IS OSI routing and MAA configuration, refer to the “Management Network Connectivity” chapter in the Cisco ONS 15600 SDH Reference Manual. For more information about configuring OSI, refer to the “Turn Up Node” chapter in the Cisco ONS 15600 SDH Procedure Guide. Clear the ISIS-ADJ-FAIL Alarm...
Page 186: Kb-Passthr
If there is no common MAA, one must be added to establish an adjacency. Refer to the “Turn Up Node” chapter in the Cisco ONS 15600 SDH Procedure Guide for instructions to do this. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 9 for more information or call Cisco TAC (1 800 553-2447).
Page 187: Clear The Kbyte-Aps-Channel-Failure Alarm
If third-party equipment is involved, ensure that it is configured for the same APS channel as the Step 3 Cisco ONS equipment. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 4 for more information or call Cisco TAC (1 800 553-2447).
Page 188: Laser-Over-Temp
“Clear the LASER-BIAS Alarm” procedure on page 2-79. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. 2.6.113 LKOUTPR-S...
Page 189: Clear The Lockout-Req Condition
2-125. Step 1 If the condition does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.115 LOCKOUT-REQ-RING Not Alarmed (NA), Non-Service-Affecting (NSA) Logical Object: STMN The Lockout Switch Request on Ring condition occurs when a user initiates a lockout switch request for an STM-N card or a lockout switch request on the MS-SPRing ring level.
Page 190: Clear The Lof (Bits) Alarm
ONS 15600 SDH. Plug the wristband cable into the ESD jack located on the lower-right edge of the shelf assembly. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 3 for more information or call Cisco TAC (1 800 553-2447).
Page 191: Clear The Lof (Stmn) Alarm
Step 5 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. 2.6.118 LOGBUFR90 Default Severity: Minor (MN), Non-Service-Affecting (NSA)
Page 192: Logbufrovfl
Use a test set to verify that the incoming signal is valid; refer to the “Create Circuits” chapter in the Cisco ONS 15600 SDH Procedure Guide for instructions on testing optical circuits. If the upstream signal is not valid, troubleshoot upstream.
Page 193: Lo-Rxpower
If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 4 for more information or call Cisco TAC (1 800 553-2447) to report a Service-Affecting (SA) problem. 2.6.122 LO-RXPOWER For information about this condition, refer to the “Alarm Troubleshooting” chapter of the Cisco ONS 15454 DWDM Troubleshooting Guide.
Page 194: Los (Stmn)
Step 3 If the correct port is in service, clean the fiber according to site practice. If no site practice exists, complete the procedure in the “Maintain the Node” chapter in the Cisco ONS 15600 SDH Procedure Guide. If the alarm does not clear, verify that the power level of the optical signal is within the STM-N card Step 4 receiver specifications.
Page 195: Lo-Txpower
Step 10 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447) in order to report a Service-Affecting (SA) problem. 2.6.125 LO-TXPOWER For information about this condition, refer to the “Alarm Troubleshooting” chapter of the Cisco ONS 15454 DWDM Troubleshooting Guide.
Page 196: Lpbkfacility (Gige)
For information about troubleshooting these circuits with loopbacks, refer to the “1.3 Troubleshooting an Ethernet Circuit Path With Loopbacks” section on page 1-29. For more information about ASAP cards, refer to the Cisco ONS 15600 SDH Reference Manual. Note Clear the LPBKFACILITY (GIGE) Condition Complete the “Clear the LBKFACILITY (STMN) Condition”...
Page 197: Lpbkpayload
Unlocked-disabled,failed. Step 7 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.129 LPBKPAYLOAD Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)
Page 198: Lpbkterminal (Gige)
Step 1 If the condition does not clear, log into the Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.131 LPBKTERMINAL (STMN) Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Logical Object: STMN...
Page 199: Lwbatvg
Step 7 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.132 LWBATVG The LWBATVG condition is not used in this platform in this release. It is reserved for development.
Page 200: Manswtopri
Alarms, Conditions, and History tabs and is accompanied by WKSWPR. The port where the MANUAL RING command originated is marked with an “M” on the network view detailed circuit map. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-92 July 2010...
Page 201: Clear The Manual-Req-Ring Condition
Step 1 Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.140 MANUAL-REQ-SPAN Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Logical Object: STMN The Manual Switch Request on Ring condition occurs on MS-SPRings when a user initiates a Manual Span command to move MS-SPRing traffic from a working span to a protect span.
Page 202: Mea
If you want to leave the installed card in the slot but it is not in service, delete any circuits mapped to it. Step 4 Refer to the “Manage Circuits” chapter in the Cisco ONS 15600 SDH Procedure Guide for procedures. Place the cursor over the provisioned card in CTC and right-click to choose Delete Card.
Page 203: Mem-Gone
If that is the case, use the procedure below to eliminate the TSC card as the cause of the alarm, but do not attempt to troubleshoot it further. Contact the Cisco TAC at 1-800-553-2447. Clear the MFGMEM Alarm on the CAP by Resetting the TSC Card...
Page 204: Mfgmem (Fan)
If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). The standby TSC card might also need replacement. If the alarm continues after both TSC cards have been replaced, the problem lies in the EEPROM on the CAP, and this must be replaced.
Page 205: Ms-Ais
“Bridge and Roll Traffic” procedure in the “Manage Circuits” chapter in the Cisco ONS 15600 SDH Procedure Guide. Label the bad port, and place it out of service until such time as the card can be replaced.
Page 206: Clear The Ms-Ais Condition
“Clear the AIS Condition” procedure on page 2-15. Step 1 If the condition does not clear, log into the Cisco Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or log into http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of toll-free Technical Support numbers for your country.
Page 207: Clear The Ms-Eoc Alarm
“Clear the EOC Alarm” procedure on page 2-42. Step 1 If the condition does not clear, log into the Cisco Technical Support Website at Step 2 http://www.cisco.com/techsupport for more information or log into http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of toll-free Technical Support numbers for your country.
Page 208: Clear The Ms-Rfi Condition
Clear the main alarm. See the appropriate alarm section in this chapter for the procedure. Step 3 If the condition does not clear, log into the Cisco Technical Support Website at Step 4 http://www.cisco.com/techsupport for more information or log into http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of toll-free...
Page 209: Not-Authenticated
Default Severity: Minor (MN), Non-Service-Affecting (NSA) Logical Object: PPM The Non-Cisco PPM Inserted condition occurs when a PPM that is plugged into a card’s port fails the security code check. The check fails when the PPM used is not a Cisco PPM.
Page 210: Prc-Dupid
Chapter 2 Alarm Troubleshooting 2.6.158 PRC-DUPID If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 2 for more information or call Cisco TAC (1 800 553-2447). 2.6.158 PRC-DUPID Default Severity: Major (MJ), Service-Affecting (SA)
Page 211: Pwr
Step 2 Remove the power cable from the faulty supply. For instructions, refer to the “Install the Bay and Backplane Cable” chapter in the Cisco ONS 15600 SDH Procedure Guide and reverse the power cable installation procedure. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 3 for more information or call Cisco TAC (1 800 553-2447).
Page 212: Clear The Pwr-Fail-A Alarm
A bent pin can cause power failure. If a backplane pin is bent, do not insert another card in the slot until the problem is remedied. Caution Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-104 July 2010...
Page 213: Pwr-Fail-B
Complete the procedure located in the “Maintain the Node” chapter in the Cisco ONS 15600 SDH Procedure Guide. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 10 for more information or call Cisco TAC (1 800 553-2447).
Page 214: Pwr-Fail-Ret-B
ID number so that each node ID is unique. If the condition does not clear, log into the Technical Support Website at Step 4 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.168 RING-SW-EAST Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Logical Object: STMN Cisco ONS 15600 SDH Troubleshooting Guide, R8.0...
Page 215: Ring-Sw-West
This condition can be raised individually by each path in a bulk circuit roll. The condition clears when a good signal has been received on the roll destination leg. ROLL-PEND is an informational condition and does not require troubleshooting. Note Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-107 July 2010...
Page 216: Rs-Eoc
You do not need to delete the circuit when troubleshooting this alarm. For information about DWDM cards, refer to the Cisco ONS 15454 DWDM Reference Manual. Note Clear the RS-EOC Alarm If the “LOS (STMN)”...
Page 217 STM-N fiber connections and terminations, refer to the “Install Cards and Fiber-Optic Cable” chapter in the Cisco ONS 15600 SDH Procedure Guide. For more information about OSCM fiber connections and terminations, refer to the Cisco ONS 15454 DWDM Troubleshooting Guide.
Page 218: Sftwdown
Verify that both ends of the DCC have been recreated at the optical ports. Step 13 If the alarm has not cleared, log into the Technical Support Website at http://www.cisco.com/techsupport Step 14 for more information or log into http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml to obtain a directory of toll-free Technical Support numbers for your country.
Page 219: Sntp-Host
Step 4 Cisco ONS 15600 SDH Reference Manual for more information on SNTP Host. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 5 for more information or call Cisco TAC (1 800 553-2447).
Page 220: Ssm-Fail
Use an optical test set to determine whether the external timing source is delivering SSM; refer to the Step 2 “Create Circuits” chapter in the Cisco ONS 15600 SDH Procedure Guide for circuit test procedures. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 3 for more information or call Cisco TAC (1 800 553-2447).
Page 221: Clear The Ssm-Stu Condition
Step 4 If the condition does not clear, log into the Technical Support Website at Step 5 http://www.cisco.com/techsupport for more information or call Cisco TAC (1 800 553-2447). 2.6.180 SWTOPRI Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA) Logical Objects: EXT-SREF, NE-SREF The Synchronization Switched to Primary Reference condition occurs when the ONS 15600 SDH switches to the primary timing source (reference 1).
Page 222: Sw-Ver
“Clear the LOF Step 4 (STMN) Alarm” procedure on page 2-83. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 5 for more information or call Cisco TAC (1 800 553-2447). 2.6.185 SYNC-FREQ Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)
Page 223: Syncpri
“Clear the LOF Step 4 (STMN) Alarm” procedure on page 2-83. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 5 for more information or call Cisco TAC (1 800 553-2447). 2.6.187 SYNCSEC Default Severity: Minor (MN), Non-Service-Affecting (NSA) Cisco ONS 15600 SDH Troubleshooting Guide, R8.0...
Page 224: Clear The Syncsec Alarm
“Clear the LOF Step 4 (STMN) Alarm” procedure on page 2-83. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport Step 5 for more information or call Cisco TAC (1 800 553-2447). 2.6.188 SYNCTHIRD The SYNCTHIRD condition is not used in this platform in this release. It is reserved for development.
Page 225: Clear The Unprot-Syncclk Alarm
If no protect TSC card is installed, install one. Refer to the “Install Cards and Fiber-Optic Cable” chapter Step 5 in the Cisco ONS 15600 SDH Procedure Guide for instructions. If the alarm persists, remove and reinsert (reseat) the standby TSC card by completing the following Step 6 steps and wait 700 seconds for the TSC card to acquire the reference.
Page 226: Clear The Unprot-Xcmtx Alarm
The Unqualified PPM Inserted condition occurs when a PPM with a nonqualified product ID is plugged into the card’s port; that is, the PPM passes the security code check as a Cisco PPM but is not qualified for use on the particular card.
Page 227: Volt-Mism
Check the incoming voltage level to the shelf using a voltmeter. Follow site practices or consult the Step 1 “Install the Shelf and FMECs” chapter in the Cisco ONS 15600 SDH Procedure Guide for power installation procedures. Correct any incoming voltage issues.
Page 228: Xcmtx
TSC Card Network-Level Indicators Indicator LED Color Definition LINE Green Node timing is synchronized to a line timing reference. EXTERNAL Green Node timing is synchronized to an external timing reference. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-120 July 2010...
Page 229: Ssxc Card-Level Indicators
Indicates a hardware fault; this LED is off during normal operation. Replace the card if the STAT LED persists. During diagnostics, the LED flashes quickly during initialization and flashes slowly during configuration synchronization. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-121 July 2010...
Page 230: Frequently Used Alarm Troubleshooting Procedures
2.8 Frequently Used Alarm Troubleshooting Procedures This section gives common procedures that are frequently used when troubleshooting alarms. Most of these procedures are summarized versions of more detailed procedures in the Cisco ONS 15600 SDH Procedure Guide. 2.8.1 Node and Ring Identification, Change, Visibility, and Termination The following procedures relate how to identify or change MS-SPRing names and node IDs, and how to verify visibility from other nodes.
Page 231: Verify Node Visibility For Other Nodes
Manual switch. In node view, click the Maintenance > Protection tabs. Step 1 In the Protection Groups area, select the protection group with the port you want to switch. Step 2 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-123 July 2010...
Page 232: Initiate A 1+1 Protection Port Manual Switch Command
In the Protection Groups area, choose the protection group containing the port you want to clear. Step 2 In the Selected Group area, choose the port you want to clear. Step 3 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-124 July 2010...
Page 233: Initiate A Card Or Port Lock On Command
In node view, click the Maintenance > Protection tabs. Step 1 In the Protection Groups list, click the protection group that contains the card that you want to clear. Step 2 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-125 July 2010...
Page 234: Initiate A Force Switch For All Circuits On A Sncp Span
The Manual command does not override normal protective switching mechanisms. Caution Log into a node on the network. If you are already logged in, continue with Step Step 1 Right-click a network span and choose Circuits. Step 2 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-126 July 2010...
Page 235: Initiate A Lock Out Of Protect Switch For All Circuits On An Sncp Span
Log into a node on the network. If you are already logged in, continue with Step Step 1 Right-click a network span and choose Circuits. Step 2 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-127 July 2010...
Page 236: Initiate A Force Ring Switch On An Ms-Spring
In the Set West Protection Operation dialog box or the Set East Protection Operation dialog box, choose Step 5 Manual Span from the drop-down list. Click OK. Step 6 Click Yes in the two Confirm MS-SPRing Operation dialog boxes. Step 7 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-128 July 2010...
Page 237: Initiate A Manual Ring Switch On A Ms-Spring
In the Set West Protection Operation dialog box, choose Exercise Ring from the drop-down list. Step 7 Click OK. Step 8 Click Yes in the Confirm MS-SPRing Operation dialog box. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-129 July 2010...
Page 238: Initiate An Exercise Ring Switch On A Four Fiber Ms-Spring
Do not reach into a vacant slot or chassis while you install or remove a module or a fan. Exposed Warning circuitry could constitute an energy hazard. Statement 206 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-130 July 2010...
Page 239: Hard-Reset A Card Using Ctc
The TSC card takes several minutes to reboot. Refer to the “Card Features and Functions” Note chapter in the Cisco ONS 15600 SDH Reference Manual for more information about LED behavior during TSC card reboots. If you reset a TSC card, confirm that it is in standby mode after the reset.
Page 240: Request A Cross-Connect Card Preferred Copy Switch
The TSC card takes several minutes to reboot. Refer to the “Card Features and Functions” Note chapter in the Cisco ONS 15600 SDH Reference Manual for more information about LED behavior during TSC card reboots. If you reset a TSC card, confirm that this TSC card you reset is in standby mode.
Page 241: Physical Card Reseating, Resetting, And Replacement
Wait 30 seconds. Reinsert the card and close the ejector levers. The TSC card takes several minutes to reboot. Refer to the “Card Features and Functions” Note chapter in the Cisco ONS 15600 SDH Reference Manual for more information about LED behavior during TSC card reboots. Note When a standby TSC card is removed and reinserted (reseated), all three fan lights might momentarily illuminate, indicating that the fan controller cards have also reset.
Page 242: Replace An I/O Card
“Initiate a 1+1 Protection Port Force Switch Command” procedure on page 2-123. Ensure that the card you are replacing does not carry SNCP circuit traffic by completing the following Step 2 steps: Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-134 July 2010...
Page 243 If the card you are replacing is not configured for any port or circuit protection, but does Note carry traffic, bridge and roll this traffic onto another card. Follow the “Bridge and Roll Traffic” procedure in the “Manage Circuits” chapter in the Cisco ONS 15600 SDH Procedure Guide. Step 3 Ensure that the card you are replacing does not carry MS-SPRing circuit traffic by completing the following steps.
Page 244: Replace A Tsc Card
The TSC card takes several minutes to reboot. Refer to the “Card Features and Functions” Note chapter in the Cisco ONS 15600 SDH Reference Manual for more information about LED behavior during TSC card reboots. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0...
Page 245: Replace An Asap Carrier Module
Step 1 Physically remove the ASAP carrier module from the ONS 15600 SDH by completing the following Step 2 steps: Open the card ejectors. Slide the card out of the slot. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-137 July 2010...
Page 246: Replace An Asap 4Pio (Pim) Module
Replace an ASAP SFP (PPM) Module Do not reach into a vacant slot or chassis while you install or remove a module or a fan. Exposed Warning circuitry could constitute an energy hazard. Statement 206 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-138 July 2010...
Page 247: Verify Or Create Node Dcc Terminations
Step 3 Cisco ONS 15600 SDH Reference Manual for more information. Orient the new SFP so that the Cisco serial number label is facing away from the shelf (to the right). Step 4 Slide the SFP into the slot and move the bail clasp to the right to secure the SFP.
Page 248 From the Types list, choose Physical and click Refresh. For the port you want to provision, click the Set button in the Set OPR column. In the confirmation Step 4 dialog box, click OK. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 2-140 July 2010...
Page 249: Transient Conditions
ONS 15600 SDH transient conditions and their entity, SNMP number, and SNMP trap. Note The Cisco Transport Controller (CTC) default alarm profile might contain conditions that are not currently implemented but are reserved for future use. Table 3-1...
Page 250: Trouble Notifications
(if configured to do so) as conditions in the CTC Alarms window. Alarms typically signify a problem that you need to remedy, such as a loss of signal. Conditions do not necessarily require troubleshooting. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 251: Condition Characteristics
Language One (TL1). Some cleared conditions are found on the History tab. Note For a comprehensive list of conditions, refer to the Cisco ONS 15454 and Cisco ONS 15600 SDH TL1 Command Guide. 3.2.2 Condition States The History tab state (ST) column indicates the disposition of the condition, as follows: A raised (R) event is active.
Page 252: Admin-Lockout-Clr
Repeat the same operation again and check to see if it is successful. If the backup fails, it could be due to a network issue or software program failure. Contact the Cisco Technical Assistance Center (Cisco TAC) for assistance; see the “Obtaining Documentation and Submitting a Service...
Page 253: Ethernet-Port-Switch
Retrying the database restore with the correct file will usually succeed. If the network issue persists, you must contact network lab support. If the condition is caused by a network element (NE) failure, contact Cisco TAC for assistance. See the “Obtaining Documentation and Submitting a Service Request”...
Page 254: Login-Failure-Pswd
You must log in again. 3.3.23 SWFTDOWNFAIL The Software Download Failed (SFTDOWN-FAIL) condition occurs when the system fails to download the required software. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 255: User-Lockout
An incorrect input that points to the wrong place or file, network issues, or a bad (corrupt) package can cause this failure. Retrying the operation with the correct name/location will usually succeed. If network issues persist, you must contact the network lab support. If the package is corrupt, contact Cisco TAC. See the “Obtaining Documentation and Submitting a Service Request”...
Page 256 Chapter 3 Transient Conditions 3.3.28 WKSWPR Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 257: Chapter 4 Error Messages
EID-1000 The host name of the network element cannot be resolved to an Refer to the error message text. address. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 258 Unable to create Help Broker. CTC was unable to create the help broker for the online help. EID-1026 Error found in the Help Set file. CTC encountered an error in the online help file. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 259 The version of the browser applet does not match the version Refer to the error message text. required by the network element. Please close and restart your browser in order to launch the Cisco Transport Controller. WID-1041 An error occured while closing the {0} connection.
Page 260 Error Warning Message Description EID-2004 No Cisco IOS slot was selected. You did not select a Cisco IOS slot. EID-2005 CTC cannot find the online help files for {0}. CTC cannot find the online help files for the The files might have been moved, deleted, or not installed.
Page 261 Please select a node first. You must select a node before performing the task. EID-2041 No paths are available on this link. Please make another You must select a link that has paths selection. available. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 262 The default VLAN cannot be deleted. The selected VLAN is the default VLAN and cannot be deleted. EID-2064 An error occurred while deleting VLANs. There was an error deleting the specified VLAN. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 263 There was an error adding the specified profile to the specified node. EID-2085 The profile selection is invalid. You tried to select an invalid profile. Select No profiles were selected. another profile. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 264 You must enter a number in the range between 0 and the specified value. EID-2111 This node ID is already in use. Please choose another. Select a node ID that is not in use. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 265 A card cannot protect itself. EID-2126 An error occurred while provisioning the OSPF area. There is an Open Shortest Path First (OSPF) area error. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 July 2010...
Page 266 EID-2144 An error occurred while deleting the online help book(s). You cannot delete the specified online help. EID-2145 No nodes appear to have a Cisco IOS card. Refer to error message. EID-2146 This is a security violation. You cannot logout of an account other than You may only logout of your own account.
Page 267 The number of profile that can exist on a profiles if you wish to add the profile. node has reached the limit. To add a profile, delete any of the existing profiles. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-11 July 2010...
Page 268 The software could not be downloaded onto the specified node. EID-2187 The ring name cannot exceed {0} characters. You must shorten the length of the ring Please try again. name. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-12 July 2010...
Page 269 Reduce the length of the ring name, or is, ring name length is greater than {0}) or the endpoints do not remove the alphanumberic characters from support alphanumeric IDs. the endpoints. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-13 July 2010...
Page 270 Refer to the error message text. EID-2320 This VCAT circuit does not support deletion of its member You can not delete a circuit that is a member circuits. of VCAT circuit. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-14 July 2010...
Page 271 NE update properties cannot be saved to the file {0}. CTC cannot save the network element (NE) update values to the specified file. EID-3006 NE update properties cannot be loaded from the node. Refer to the error message text. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-15 July 2010...
Page 272 EID-3039 An error occurred while changing the card type. There was an error while changing the card. EID-3040 The card type is invalid. The selected card type is invalid. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-16 July 2010...
Page 273 The file {0} could not be read. Refer to the error message text. Please verify the name and try again. EID-3048 There is no Cisco IOS startup configuration file available to CTC could not find the configuration file download. for Cisco IOS startup.
Page 274 EID-3086 One or more Osc terminations could not be created. Refer to the error message text. EID-3087 The OSC termination could not be edited. Refer to the error message text. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-18 July 2010...
Page 275 The dead interval must be between 1 and 2147483647. The dead interval value must be between 1 and 2147483647. EID-3110 The dead interval must be larger than the hello interval. Refer to the error message text. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-19 July 2010...
Page 276 An error occurred while creating the OSPF area virtual link. CTC encountered an error while creating the area virtual link. EID-3131 An error occurred while creating the OSPF virtual link. CTC encountered an error creating the virtual link. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-20 July 2010...
Page 277 The card cannot be deleted because it is in use. Refer to the error message text. EID-3154 An error occurred while provisioning the card: CTC cannot perform the task on the card. CTC cannot {0} the card. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-21 July 2010...
Page 278 CTC encountered an error creating the trap destination. EID-3172 No RMON thresholds were selected. Select an RMON threshold. EID-3173 The contact ''{0}'' cannot exceed {1} characters. The specified contact exceeds the specified character limit. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-22 July 2010...
Page 279 Failure trying to retrieve automatic node setup information. EID-3220 An error occurred while refreshing row {0}. Error refreshing the specified row. EID-3222 The statistics could not be cleared. Refer to the error message text. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-23 July 2010...
Page 280 The maximum number of overhead terminations has been Overhead terminations have exceeded the exceeded. limit. EID-3241 The {0} termination port is in use. The specified termination port is in use. Select another port. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-24 July 2010...
Page 281 CTC detected more than one occurene of the a DCC number. Remove one of them. EID-3258 A software error occurred while attempting to download the Refer to the error message text. file. Please try again later. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-25 July 2010...
Page 282 The input exceeds the character limit. The be truncated. value will be truncated to the maximum chacter limit. WID-3279 This card has been deleted. CTC will return to the shelf view. CTC returns to node view. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-26 July 2010...
Page 283 OSPF area IDs should be unique. EID-3301 The LAN metric cannot be zero. Refer to the error message text. EID-3302 The standby {0} is not ready. Standby controller card is not ready. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-27 July 2010...
Page 284 There is no path to regulate. There is no circuit path to regulate. EID-3325 The requested action is not allowed. Generic DWDM provisioning failure message. EID-3326 The input was invalid. The input value is incorrect. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-28 July 2010...
Page 285 Select another endpoint that is not in use. EID-3355 The specified endpoint is incompatible. Refer to the error message text. EID-3357 The connections could not be calculated. Refer to the error message text. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-29 July 2010...
Page 286 {2}. range. This can incremented by the specified value. EID-3382 The number of credits must be between {0} and {1}. The number of credits must be between the specified values. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-30 July 2010...
Page 287 {0} cannot be provisioned for the port while {1} is enabled. The relationship between parameters {0} and {1} are such that enabling either one, prevents the provisioning of the other. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-31 July 2010...
Page 288 {0} provisioning, losing any later provisioning. If the node was running some other version, reverting will LOSE ALL PROVISIONING. EID-4003 The Cisco IOS console is disabled for the card in Slot {0}. The card might not be a Cisco IOS-based card or it may be rebooting. EID-4004 An error occurred while canceling the software upgrade.
Page 289 You cannot apply the admin state operation, specified by {0}, to port count, specified by {1}. EID-5016 An error occurred while attempting to provision the {0}. CTC encountered an error while provisioning the card. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-33 July 2010...
Page 290 Canceling a software upgrade during a standby TSC clock Refer to the warning message text. acquisition might result in a traffic outage. EID-5032 An error occurred while accepting the load. Refer to the error message text. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-34 July 2010...
Page 291 Provisionable patchcords created between OC3/OC12 ports are Refer to the error message text. not supported. EID-5048 Provisionable patchcords created between gray OC-N trunk Refer to the error message text. ports are not supported. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-35 July 2010...
Page 292 OPEN-SLOT severity of MN that is included in the default configuration. Other changes from the "{2}" profile were successfully applied to {3}". EID-5064 This indicates the status of SNCP switching. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-36 July 2010...
Page 293 An error occurred while validating the provisionable patchcord. Refer to the error message text. EID-5080 No rolls are available. You cannot delete a roll without selecting a roll. EID-5081 An error occurred while tracing the RPR ring: The circuit reference is invalid. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-37 July 2010...
Page 294 If auto detection of credits is disabled, credits available must be Refer to the warning message text. set to a value less than or equal to the number of receive credits on the connected FC endpoint. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-38 July 2010...
Page 295 The destination of a {0} route cannot be the subnet broadcast The destination of a static route must not be address associated with a node IP address. a subnet broadcast address of a node IP. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-39 July 2010...
Page 296 You have reached the maximum number of SNMP trap destinations. EID-6054 {0} is not a valid IP address for an SNMP trap destination. The IP address specified is not a valid receiver of SNMP traps. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-40 July 2010...
Page 297 The area address should not be more than 13 inclusive. characters. EID-6078 A TDC entry with this TID {0} does not exist in the table. The specified target identifier does not exist. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-41 July 2010...
Page 298 EID-6084 The RADIUS server entry already exists. Specify another RADIUS server entry. WID-6085 Disabling shell access will prevent Cisco TAC from connecting Refer to the warning message text. to the vxWorks shell to assist users. EID-6086 The card cannot be changed because card resources are in use. The card you are trying to remove is being used.
Page 299 Valid rack numbers are {0} to {1}. Valid rack positions are {2} to {3}. EID-6116 CTC attempted to access an OCH-Trail connection that has Software has prevented an attempt to access been destroyed. an OCH trail. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-43 July 2010...
Page 300 The shelf identifier for a subtended shelf cannot be provisioned Refer to the error message text. through CTC. It must be changed using the LCD. EID-6143 The DHCP server could not be changed. Refer to the error message text. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-44 July 2010...
Page 301 Operation is requested on a failed or missing equipment. EID-6197 Attributes cannot be changed when the port administrative state You cannot change the attributes when the is {0}. port is in the specified administrative state. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-45 July 2010...
Page 302 EID-6218 Invalid ethernet duplex value the Ethernet duplex value is invalid. Enter again. EID-6219 Invalid committed info rate The committed info rate value is invalid. Enter again. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-46 July 2010...
Page 303 Refer to the error message text. EID-6246 The {0} address cannot be {1}. Refer to the error message text. EID-6247 The authentication type is invalid. Enter a valid authentication type. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-47 July 2010...
Page 304 Refer to the error message text. EID-6271 The server trail already exists. Refer to the error message text. EID-6272 The server trail size must not exceed the port bandwidth. Refer to the error message text. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-48 July 2010...
Page 305 1. EID-3159 can appear if you attempt to perform another switching operation within a certain time interval. This interval is an algorithm of three seconds per working card in the protection group. The maximum interval is 10 seconds. Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-49...
Page 306 Chapter 4 Error Messages Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 4-50 July 2010...
Page 307 AUTOSW-AIS, description 2-24 list of Major alarms AUTOSW-LOP-SNCP, description 2-24 list of Minor alarms AUTOSW-SDBER-SNCP, description 2-25 logical objects AUTOSW-SFBER-SNCP, description 2-25 masking with alarm profiles 2-28 AUTOSW-UNEQ-SNCP, description 2-26 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 IN-1 July 2010...
Page 308 1-59 2-35 2-26 connecting directly to laptop or PC creating node DCC terminations 1-72 2-138 EQPT alarm Critical alarm, description 2-11 2-44 improper removal cross-connect loopback 2-71 logical object description Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 IN-2 July 2010...
Page 309 EQPT (CAP), description 2-72 2-44 verifying terminations EQPT (EQPT), description 2-138 2-44 DCN tool 1-49 EQPT (PIM), description 2-45 default K alarm EQPT (PPM), description 2-17 2-45 deleting EQPT-BOOT, description 2-46 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 IN-3 July 2010...
Page 310 FE-FRCDWKSWPR-SPAN 2-59 initiate an SNCP Manual switch 2-125 FE-LOCKOUTOFPR-ALL 2-59 lock out (MS-SPRing) 2-79 FE-LOCKOUTOFPR-SPAN, description 2-60 lock out (SNCP) 2-79, 2-80 FE-MANWKSWBK-SPAN 2-60 Manual (MS-SPRing) 2-91 FE-MANWKSWPR-RING, description 2-60 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 IN-4 July 2010...
Page 311 2-66 HI-TXPOWER, description JAR file, browser stalls when downloading 2-66 1-58 HLDOVRSYNC, description 1-67, 2-66 Java browser will not launch 1-54 HP-DEG Java Runtime Environment. See JRE 2-67 HP-EXC 2-68 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 IN-5 July 2010...
Page 312 LPBKTERMINAL (STMN), description 2-89 login errors LWBATVG 2-89 browser login does not launch Java 1-54 browser stalls when downloading JAR file 1-58 no DCC connection 1-66 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 IN-6 July 2010...
Page 313 (alarms) 2-17 NOT-AUTHENTICATED (alarm) 1-63 lock out. See external switching commands NOT-AUTHENTICATED, description 2-99 manual span condition 2-92 Not Reported (NR) condition, description 2-11 ring switch failure 2-53 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 IN-7 July 2010...
Page 314 STM-N cards 1-74 platforms supported in this release 1-51 reconfiguring PM-TCA browser 1-54 POS logical object, definition PC operating system 1-54 power repairing circuits 1-68 extreme high voltage 2-41 replacing Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 IN-8 July 2010...
Page 315 2-97 STM-N port security cross-connect loopback example INTRUSION-PSWD alarm 2-75 facility loopback example SESSION-TIME-LIMIT Superuser, resetting password for 1-64 setting OPR nominal value 2-138 switching severities, alarm 2-11 cards 2-129 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 IN-9 July 2010...
Page 316 2-11 frequency 2-113 See also alarm troubleshooting frequency mismatch, description 2-63 See also loopback holdover synchronization 2-66 TSC card loss of frame 2-80 card-level LEDs 2-119 loss of signal 2-84 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 IN-10 July 2010...
Page 317 LED operation 1-48 DCC terminations 2-138 fiber-optic connections 1-70 IP configuration 1-54 NIC connection 1-55 node DCC terminations 2-138 node visibility to other nodes 2-122 username and password 1-64 VirusScan 1-58 Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 IN-11 July 2010...
Page 318 Index Cisco ONS 15600 SDH Troubleshooting Guide, R8.0 IN-12 July 2010...

Cisco ONS 15600 SDH Troubleshooting Manual

About this Guide

Audience

Chapter 1 General Troubleshooting

Chapter 2 Alarm Troubleshooting

Ais

Als

Step 1

Complete the "Soft-Reset a Card Using CTC" Procedure

Quick Links

Troubleshooting

Related Manuals for Cisco Cisco ONS 15600 SDH

Summary of Contents for Cisco Cisco ONS 15600 SDH