Troubleshooting The Idm; Cannot Launch Idm - Loading Java Applet Failed - Cisco IPS 7.1 Installation Manual

Appendix E Troubleshooting
sensor(config)# service ssh
sensor(config-ssh)# rsa1-keys sensor_ip_address
Upgrade the sensor.
Step 8
sensor(config)# upgrade scp://service@
Enter password: *****
Re-enter password: *****
For More Information
For the procedure for obtaining Cisco IPS software, see

Troubleshooting the IDM

These procedures also apply to the IPS section of ASDM.
Note
After you upgrade any IPS software on your sensor, you must restart the IDM to see the latest software
Note
features.
This section contains troubleshooting procedures for the IDM. It contains the following topics:
•
•
•
•

Cannot Launch IDM - Loading Java Applet Failed

Symptom
window,
To clear the cache, follow these steps:
Step 1 Close all browser windows.
Step 2 If you have Java Plug-in 1.3.x installed:
a.
OL-24002-01
Cannot Launch IDM - Loading Java Applet Failed, page E-55
Cannot Launch the IDM-the Analysis Engine Busy, page E-56
The IDM, Remote Manager, or Sensing Interfaces Cannot Access the Sensor, page E-56
Signatures Not Producing Alerts, page E-57
The browser displays
Loading Java Applet Failed
This condition can occur if multiple Java Plug-ins are installed on the machine on
Possible Cause
which you are launching the IDM.
Clear the Java cache and remove temp files and clear history in the browser you
Recommended Action
are using. The result is that neither of these plug-ins will be used by default and each applet should
use the correct plug-in.
Click Start > Settings > Control Panel > Java Plug-in 1.3.x.
Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.1
s
ensor_ip_address/upgrade/ips_package_file_name
Obtaining Cisco IPS Software, page
Loading Cisco IDM. Please wait ...
is displayed.
Troubleshooting the IDM
C-1.
At the bottom left corner of the
E-55