Ctc Operation Troubleshooting; Unable To Launch Ctc Help After Removing Netscape; Set Internet Explorer As The Default Browser For Ctc; Table 1-6 Unable To Launch Ctc Help After Removing Netscape - Cisco ONS 15310-CL Troubleshooting Manual

1.9 CTC Operation Troubleshooting

For example:
ping 192.1.0.2
If the workstation has connectivity to the node, the ping is successful and displays a reply from the IP
Step 3
address. If the workstation does not have connectivity, a "Request timed out" message appears.
Step 4 If the ping is successful, an active TCP/IP connection exists. Restart CTC.
If the ping is not successful and the workstation connects to the node through a LAN, check that the
Step 5
workstation's IP address is on the same subnet as the ONS 15310-CL or ONS 15310-MA.
If the ping is not successful and the workstation connects directly to the node, check that the link light
Step 6
on the workstation's NIC is illuminated.
1.9 CTC Operation Troubleshooting
This section contains troubleshooting procedures for CTC login or operation problems.

1.9.1 Unable to Launch CTC Help After Removing Netscape

Symptom
the CTC Help and receives an "MSIE is not the default browser" error message.
Table 1-6
Table 1-6
Possible Problem
Loss of association
between browser and
Help files.

Set Internet Explorer as the Default Browser for CTC

Open the Internet Explorer browser.
Step 1
From the menu bar, click Tools > Internet Options. The Internet Options window appears.
Step 2
In the Internet Options window, click the Programs tab.
Step 3
Step 4 Click the Internet Explorer should check to see whether it is the default browser check box.
Step 5 Click OK.
Step 6 Exit any and all open and running CTC and Internet Explorer applications.
Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0
1-50
After removing Netscape and running CTC using Internet Explorer, the user is unable to launch
describes the potential cause of the symptom and the solution.
Unable to Launch CTC Help After Removing Netscape
Solution
When the CTC software and Netscape are installed, the Help files are
associated with Netscape by default. When you remove Netscape, the Help
files are not automatically associated with Internet Explorer as the default
browser.
Set Internet Explorer as the default browser so that CTC will associate the
Help files to the correct browser.
See the "Set Internet Explorer as the Default Browser for CTC" procedure
on page 1-50 to associate the CTC Help files to the correct browser.
Chapter 1 General Troubleshooting
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