Table of Contents
Advertisement
Support Telephone Number
Call the MCK Communications Help-line (at 1-888-454-5828), or your MCK Communications authorized
dealer if you need assistance when installing, programming, or using your system. Ask for customer
service. Outside the United States or Canada, contact your local MCK Communications representative.
Security of Your System: Preventing Toll Fraud
As a customer of a new telephone system, you should be aware that there is an increasing problem of
telephone toll fraud. Telephone toll fraud can occur in many forms, despite the concerted efforts of
telephone companies and telephone equipment manufacturers to control it. Some individuals use
electronic devices to prevent or falsify records of these calls. Others charge calls to someone else's
number by illegally using lost or stolen calling cards, billing innocent parties, clipping on to someone
else's line, or breaking into someone else's telephone equipment physically or electronically. In certain
instances, unauthorized individuals make connections to the telephone network through the use of
remote access features.
Common carriers are required by law to collect their tariff charges. While these charges are fraudulent
charges made by persons with criminal intent, applicable tariffs state that the customer of record is
responsible for payment of all long-distance or other network charges. MCK Communications cannot be
responsible for such charges and will not make any allowance or give any credit for charges that result
from unauthorized access.
To minimize the risk of unauthorized access to your MCK Communications PBXgateway II, when
possible, restrict the off-network capability of off-premises callers, using calling restrictions, Facility
Restriction Levels, and Disallowed List capabilities.
When possible, block out-of-hours calling through Time-of-Day Routing. Frequently monitor system call
detail reports for quicker detection of any unauthorized or abnormal calling patterns.
Limit out-calling to persons on a need-to-have basis. The MCK Communications PBXgateway II, through
proper administration, can help you reduce the risk of unauthorized persons gaining access to the
network. However, telephone numbers and authorization codes can be compromised when overheard in
a public location, lost through theft of a wallet or purse containing access information, or when treated
carelessly (writing codes on a piece of paper and improperly discarding them).
Additionally, hackers may use a computer to dial an access code and then publish the information to
other hackers. Substantial charges can accumulate quickly. It is your responsibility to take appropriate
steps to implement the features properly, to evaluate and administer the various restriction levels, and to
protect and carefully distribute access codes.
Under applicable tariffs, you will be responsible for payment of toll charges. MCK Communications cannot
be responsible for such charges and will not make any allowance or give any credit resulting from
unauthorized access.
FCC Regulations
MCK Communications PBXgateway II, complies with FCC Part 15, Subpart B, Class B.
If the MCK Communications PBXgateway II causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service may be required. If advance
notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will
be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that
could affect the operation of the equipment. If this happens, the telephone company will provide advance
notice in order for you to make the necessary modifications in order to maintain uninterrupted service.
PBXgateway II System Administrator's Guide
11
Advertisement
Table of Contents
