Related Manuals for MCK EXTender PBXgateway
Summary of Contents for MCK EXTender PBXgateway
- Page 1 Quality is our job. Customer satisfaction is our mission! PBXgateway Quick Installation Guide G-6000G-SXM Rev AJ May 08, 2005...
- Page 2 Citel Technologies. Information in this publication is subject to change without notice. Citel Technologies may have patents or pending patents applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this publication.
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Page 3: Table Of Contents
Bridged Appearance– ConneX_Session Port as Ghost Set... 32 Terminals and Sets ... 32 Lines... 32 Definity PBX ConneX Configuration ... 33 SCENARIO #1: Office Phone Used in Conjunction with the ConneX Phone ... 33 Provisioning a New Extension for the ConneX Phone ... 33 SCENARIO #2: Only ConneX Phone Is Used... - Page 4 DEFINITY ECS Configuration ... 39 Termination of the EXTender 1000 and 3000 ... 39 Prerequisites for Configuration ... 39 Procedure ... 39 Meridian PBX Configuration ... 41 Termination of the EXTender 3000... 41 Prerequisites for Configuration ... 41 Procedure ... 41 B1 (Ch 1)...
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Page 5: Purpose Of This Document
Purpose of this Document This document provides the step-by-step process for the complete installation, basic configuration, and troubleshooting of the PBXgateway™. Naming Conventions The PBXgateway™ I is also referred to as PBXgateway or Gateway within this document. Safety Considerations IMPORTANT SAFETY INSTRUCTIONS •... -
Page 6: Support Telephone Number
Use good wiring practices. Do not run wires over fluorescent lights, computers, air conditioners, etc. as this can introduce noise to the modems. • The distance from the PBX to the PBXgateway should not exceed 500 feet. • Obtain the following information from your customer: MODE: (V.35, RS-232, RS-530)_________________... -
Page 7: Isdn Requirements (For Asynchronous Connections)
If using a synchronous connection, consult the supported TA list. TA’s (for Async) TA’s (for Sync 128k bonding) CSU/DSU’s Note: In order for the Async-RS 232 Dial feature to work properly for these devices, you need to setup each device to accept incoming “AT Commands”. Consult the documentation provided with each device for proper instructions. -
Page 8: Installation Components
For connecting the PBXgateway to a modem for remote configuration. Telephony interface between the punch down blocks and the PBXgateway. (see page 6) Provides the interface between the RJ- 21 connector and the PBX. Provided Gateway optional Needed but not supplied... -
Page 9: Typical Installation
Typical Installation A typical installation of the PBXgateway is shown in Figure 1. RJ-21 (up to 12 Ports RJ-21 per unit) Punch Blocks (up to 12 Ports) PBXgateway Cross-Connect Wires Figure 1: Typical Installation Mounting The PBXgateway can be mounted in a standard 19-inch communication rack using provided hardware (Figure 2) or simply placed on a shelf within the rack. -
Page 10: Connections
9600, Databits: 8, Parity: none, Stopbits: 1, Software flow control: XON/XOFF Connect to a 120VAC outlet. (See page 12) Wire to a punch down block and then to the PBX. (see Table 3, page 7) Used for a synchronous or asynchronous-serial connection. -
Page 11: Telephony Wiring
Telephony Wiring Table 3: Pin Assignments (25-Pair Cable Cable Port Pair WH/BL BL/WH WH/GN GN/WH WH/SL SL/WH RD/OR OR/RD Wire Color Abbreviations: BK=Black, BR=Brown, RD=Red, OR=Orange, YL=Yellow, GN=Green, BL=Blue, VI=Violet, WH=White SL=Slate VT-100 Setup Procedure 1. Make sure the PBXgateway is connected as shown on page 9. 2. -
Page 12: Power-Up
Solid Orange (Ready) if an asynchronous ISDN TA is connected and accepting commands (but there is no link up- in Call Suspend mode or have not dialed it yet). Port LEDs: Solid Green if connected properly to PBX. IMPORTANT: If any of the LEDs DO NOT power as explained, refer to the System Administrator’s Guide for troubleshooting information. -
Page 13: Basic Configuration
On initial power-up (or before the config file has been changed) the Management Interface will display the following prompt. Press “Enter” to start the PBXgateway shell….. Note: If the PBXgateway is powered up prior to opening the terminal program, this message will not appear. -
Page 14: Basic Configuration
Basic Configuration 1. Press Enter and the Welcome Screen of the Management Interface (MI) will appear. (see Figure 5) The MI requires a screen size of 24 lines X 80 columns. Make sure the Welcome Screen is bordered on all four sides with a # symbol, as shown in Figure 5. To enlarge the screen (within the VT-100 application) Check that the screen is bordered by “#”... -
Page 15: Installation Environments
Installation Environments Introduction This section of the manual provides the necessary information to configure the PBXgateway using the Management Interface (MI). The units are programmed at the factory with “default” settings providing basic parameters to accommodate most network environments. Which type Before beginning the configuration process, it is necessary to identify which of Network type of network device is connected to the PBXgateway. -
Page 16: Synchronous-Serial Device (Rvp_Direct)
Synchronous-Serial Device (RVP_Direct) This section of the manual provides the necessary information to configure the PBXgateway for connection to a synchronous-serial device. The units are programmed at the factory with “default” settings providing basic parameters to accommodate many network environments. PBXgateway Punch Block Corporate Facility... -
Page 17: Asynchronous-Serial (Rvp_Direct)
Asynchronous-Serial (RVP_Direct) This section of the manual provides the necessary information to configure the PBXgateway for connection to an asynchronous-serial device. The units are programmed at the factory with “default” settings providing basic parameters to accommodate many network environments. PBXgateway ISDN TA Punch Block Corporate Facility... -
Page 18: Ip Device (Rvp_Ip)
IP Device (RVP_IP) MCK's IP-based products utilize Voice over IP (VoIP) technology to deliver remote voice solutions. The voice quality of these solutions is dependent on variables such as available bandwidth, network latency and quality of service (QoS) initiatives, all of which are controlled by the network and internet service providers. -
Page 19: Dial-Up Management Console
Dial-Up Management Console The Management Interface includes Z Modem functionality for the DB9 dial-up management console port. An external modem attached to the DB9 port (not included with unit) will be required to dial into the management console interface of the PBXgateway. This console interface will allow remote dial-up access using Z modem protocol to the management console. -
Page 20: Installing The Modem At The Gateway Site
Example: Using the Sporster 33.6 modem the following settings would apply: Position Setting DTR Normal mode Verbal result codes DOWN Display result codes DOWN No echo on offline commands Auto answer ON Carrier Detect (CD) normal DOWN Load factory defaults DOWN Smart mode Installing the Modem at the Gateway Site... -
Page 21: Set Up Wizard
Set Up Wizard The PBXgateway provides a console setup wizard that will guide a user through most of the required programming/configuration required to complete initial setup of the units, via the VT100 management console accessed through the DB9 management port. Parameters not configurable through the wizard can be set through the Management Interface. -
Page 22: Optional Access Connections
Optional Access Connections Remote Access Connection The PBXgateway I Modem port provides connectivity to a Zmodem for remote configuration. This connection allows access to all features and functions of the MI and the ability to configure, monitor and troubleshoot the unit from a remote location. Required Cable RS-232, DB25 to DB9 modem cable [male-male] (see pinout information, below). - Page 23 Display result codes No echo on offline commands Auto answer ON Carrier Detect (CD) normal PBXgateway Quick Installation Guide Suppress echo. Modem answers on first ring, or higher. Modem sends CD signal when it connects with another modem, drops CD on disconnect.
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Page 24: Modem Connection Procedure
Modem Connection Procedure 1. Connect the analog phone line to the modem. 2. Plug the modem cable (provided with the unit) into the back of the modem. 3. Power-up the modem. The modem will run through a series of self-diagnostic tests. 4. -
Page 25: Html Interface
HTML Interface The PBXgateway can be configured using a standard web server over an existing LAN connection. This feature provides the system administrator complete management capabilities as well as status information for both WAN and PORT connections. IMPORTANT • All IP parameters for the PBXgateway must be configured before the web server session can be established. - Page 26 (but there is no link up- in Call Suspend mode or have not dialed it yet). Port LEDs: Solid Green if connected properly to PBX. 10. The Management Interface is now accessible for complete PBXgateway configuration. PBXgateway Quick Installation Guide...
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Page 27: Optional Configuration
MCK’s PBXgateway is an application-specific gateway capable of extending dialtone and features of the enterprise PBX to up to 12 users of ConneX Phones and/or mobile phones. ConneX features can be enabled on a port-by-port basis. - Page 28 Figure 14: Enabling ConneX 4. The number of ports configured for ConneX usage will depend on the number of remote users. 5. Press the key to the access individual ports, and use the table below to help you set the values for the port parameters.
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Page 29: Procedure (Norstar)
Procedure (Norstar) 1. Access the ConneX parameter using the following path: MI Path: Gateway->Configuration->Port->Ports_x-y->Port_x->ConneX 2. Set Enabled to Trunk. This port will now be used to carry associated voice for ConneX. 3. Enter a key number to be used as a Truck Key. This identifies which key is used to dial out from the KSU on the Trunk port for dialback purposes. -
Page 30: Connex Parameters
Note: If necessary, a comma (,) will be used as a pause in the dialstring. Transfer Key Assigns Transfer call function to a specific key mapped on the PBX. (Meridian Only) Conference Key Assigns Conference call function to a specific key mapped on the PBX. -
Page 31: Configuring The Smtp Server
The System Administrator can assign a ConneX user with an initial password by entering a value in the Password field of the Port Menu. Also, the Administrator can let the ConneX user enter their own password by configuring the 'Min Password Len' parameter. -
Page 32: Norstar Ksu Connex Configuration
Norstar KSU ConneX Configuration This section illustrates two variations of Norstar KSU settings to enable ConneX functionality on the PBXgatway: 1. Line Assignment Method – ConneX configuration with no digital set and one remote client. 2. ConneX Session Port – Bridged or Ghost configuration when the ConneX client acts as a ghost set receiving calls targeted to an actual desk set (either extended from a Remote EXTender or directly connected to the KSU) Trunk Port KSU Configuration –... -
Page 33: Definity Pbx Connex Configuration
Definity PBX ConneX Configuration The instructions below are applicable for the configuration of Avaya’s DEFINITY ECS running release 3 or higher: SCENARIO #1: Office Phone Used in Conjunction with the ConneX Phone There is only one change required on the user’s office extension when he/she wishes to use the ConneX phone as a complementary business tool. -
Page 34: Scenario #2: Only Connex Phone Is Used
11. Done. The DEFINITY PBX is now configured to support one user. Meridian PBX ConneX Configuration These instructions are applicable for the configuration of Nortel’s Meridian PBX running release 22 or higher: SCENARIO #1: Office Phone Used in Conjunction with the ConneX Phone There is only one change required on the user’s office Terminal Number (TN) when he/she wishes to use... -
Page 35: Provisioning The Primary Voice Channel Of The Mobile Phone's Tn - Ch1
Number (DN). The SCR appearance MUST be DID capable to allow the mobile user to dial the Directory Number to access the corporate PBX. 1. Done. The Meridian 1 PBX is now configured to support one user. SCENARIO #2: Only Mobile Phone Is Used Provisioning the Primary Voice Channel of the Mobile Phone’s TN –... -
Page 36: Provisioning The Secondary Data Channel Of The Mobile Phone's Tn - Ch2
Number (DN). The SCR appearance MUST be DID capable to allow the mobile user to dial the Directory Number to access the corporate PBX. 4. Done. The Meridian 1 PBX is now configured to support one user. PBXgateway Quick Installation Guide... -
Page 37: Example For Scenario #1 - Programming The Primary Voice Channel (Ch1)
Example for Scenario #1 – Programming the Primary Voice Channel (Ch1) DATE PAGE TYPE 2616 CDEN CUST Enter voicemail box number (optional) TGAR NCOS SGRP RNPG XLST LMPN RMMD CFTD ICDD CDMD MCTD GPUD DPUD DNDD CPFA CPTA ABDD DDGA NAMA DRDD EXR0... -
Page 38: Example For Scenario #1 - Programming The Secondary Data Channel (Ch2)
Example for Scenario #1 – Programming the Secondary Data Channel (Ch2) TYPE: TYPE 2616 DATE PAGE TYPE 2616 CDEN CUST TGAR NCOS SGRP RNPG XLST LMPN RMMD CFTD ICDD CDMD MCTD GPUD DPUD DNDD CPFA CPTD ABDD DDGA NAMA DRDD EXR0 USRD ULAD... -
Page 39: Definity Ecs Configuration
DEFINITY ECS Configuration Termination of the EXTender 1000 and 3000 In order to use the EXTender 1000 or the EXTender 3000 with the PBXgateway, you first need to configure the second I channel (CH2) of each DEFINITY port assigned to a remote user. After the DEFINITY is configured, you can then configure the PBXgateway for termination of the EXTender 1000 or 3000 units. - Page 40 If using this Remote And using this Avaya unit: Phone: EXTender 1000 6416D+ 6424D+ 8411D 8410D Callmaster V EXTender 3000 Callmaster III, IV, V, VI 6402D 6408D 6416D+ 6424D+ 8410D 8434D 8411D 5. Under Station Options, use the ↓ key to access the “Data Module ?” parameter as shown below: 6.
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Page 41: Meridian Pbx Configuration
In order to use the EXTender 3000 with the PBXgateway, you first need to configure the second I channel (CH2) of each PBX port assigned to a remote user. After the PBX is configured, you can then configure the PBXgateway for termination of the EXTender 3000 units, as described on page 40. -
Page 42: B2 (Ch 2)
UNR FBD WTA LPR MTD FNA HTA ADD HFA MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD DDGA NAMA... - Page 43 CDEN CUST TGAR NCOS SGRP RNPG xlst UNR CTD FBD WTD LPR MTD FND HTA ADD HFD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD DTA DRG1 POD DSX VMD CMSD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD CLTD ASCD CPFA CPTD ABDD CFHD FICD NAID BUZZ AHD...
- Page 44 B2 channel from the EXTender 3000. Note: The underlined items above are the minimum CLS requirements. Note: The shaded PSEL entries above are not shown when printing (PRT) from LD 11 on the PBX. PBXgateway Quick Installation Guide...