Related Manuals for MCK EXTender 6000
Summary of Contents for MCK EXTender 6000
- Page 1 EXTender 6000 Quick Installation Guide Quality is our job. Customer satisfaction is our mission! G-6000-RXM Rev AI May 20, 2005...
- Page 2 Citel Technologies. Information in this publication is subject to change without notice. Citel Technologies may have patents or pending patents applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this publication.
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Page 3: Table Of Contents
Parts provided with the EXTender ...11 Parts not provided with the EXTender...11 Installation Considerations ...11 Typical Installation...12 Mounting the EXTender 6000 ...12 Connections to the EXTender 6000 ...13 Telephony Wiring (RJ-21) ...14 VT-100 Setup ...15 Power-Up...16 LED States:...16 Basic Configuration ...17 Installation Environment ...18... - Page 4 Setting the Make Set Busy Key Procedure ...39 Setting up Call-Suspend...39 Procedure ...40 Fax Support on the Second B (Ch 2) Channel ...42 Using an MCA Adapter with a Meridian Telephone ...42 HTML Interface ...43 Procedure ...43 EXTender 6000 Quick Installation Guide (Meridian Only) ...39...
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Page 5: Purpose Of This Document
This document provides the step-by-step process for the complete installation, basic configuration, and troubleshooting of the EXTender 6000 for Branch Offices. Naming Convention The EXTender 6000 is also referred to as the EXTender or the Remote Unit within this document. Safety Considerations IMPORTANT SAFETY INSTRUCTIONS •... -
Page 6: Specifications
32° - 130° F (0° - 55° C) Relative Humidity 5 to 95% Dimensions 17 in x 8 in 1 3/4 in (432 mm x 203 mm x 44 mm) Weight 6 lbs 7 oz (3 kg) EXTender 6000 Quick Installation Guide... -
Page 7: Prerequisites For Installation
Prerequisites for Installation You must meet the following requirements before installing the EXTender 6000: Network Requirements • You must install and configure appropriate network terminating devices at both the corporate facility and the branch office. Both network-terminating devices must be fully functional and both must support an RS-232, V.35, or RS-530 synchronous, asynchronous or Voice over IP (VOIP) interface. -
Page 8: Isdn Requirements (For Asynchronous Connections)
Directory Numbers (DNs). Provide these numbers to the System Administrator. Record the SPID and DN information and keep it in a safe place for reference when installing the ISDN TAs. If you do not have the SPIDs or DNs, you cannot program the ISDN TAs. EXTender 6000 Quick Installation Guide... -
Page 9: Compatible Telephones
IX-8KTD and IX-8KTS IX-12KTD-2 and IX-12KTS-2 IX-24KTD and IX-24KTS IX-MKT IX-VTA EXTender 6000 Quick Installation Guide Panasonic DBS Supported Add-on Modules VB-44310 EM24 - 24 Button Expansion Module VB-44320 DSS72 - 72 Button DSS/BLF Module Magix Digital Nitsuko i-Series Digital... - Page 10 92783 - 24 Line, 34 Button, with Display 92760 - 18 Line, 28 Button, no Display 92763 - 18 Line, 28 Button, with Display 92773 - 24 Line, 34 Button, Super Display EXTender 6000 Quick Installation Guide Nortel Meridian M2006 * M2008 *...
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Page 11: Parts Provided With The Extender
Use good wiring practices. Do not run wires over fluorescent lights, computers, air conditioners, etc., as this can introduce noise to the modems. • The distance from the telephones to the EXTender should NOT exceed 500 feet. EXTender 6000 Quick Installation Guide... -
Page 12: Typical Installation
Mounting the EXTender 6000 You can mount the EXTender in a standard 19-inch communication rack using the brackets provided or simply place it on a shelf within the rack. Figure 2: Securing the Unit to a Rack EXTender 6000 Quick Installation Guide... -
Page 13: Connections To The Extender 6000
WAN1 Analog (if purchased) Note: Not available outside of North America. EXTender 6000 Quick Installation Guide Front and Back of EXTender 6000 Cable Type Description DB-9 Connect to a PC COM port Note: Set the COM port as follows: Baud rate: 9600, Databits: 8, Parity: none, Stopbits: 1, Software flow control: Xon/Xoff. -
Page 14: Telephony Wiring (Rj-21)
WH/BL BL/WH WH/GN GN/WH WH/SL SL/WH RD/OR OR/RD RD/BR BR/RD BK/BL BL/BK Wire Color Abbreviations: BK=Black BR=Brown YL=Yellow GN-Breen EXTender 6000 Quick Installation Guide Cable Port Pair BK/GN GN/BK BK/SL SL/BK YL/OR OR/YL YL/BR BR/YL VI/BL BL/VI VI/GN GN/VI RD=Red... -
Page 15: Vt-100 Setup
Click on File, then Properties. Select Settings tab and go to Emulation window. Select VT100 and click OK. n is the number of the COM port on the PC. Go to Power-Up sequence on the next page. EXTender 6000 Quick Installation Guide... -
Page 16: Power-Up
Guide for troubleshooting information. On initial power-up (or before the config file is changed) the Management Interface (MI) asks you to run the “Setup Wizard”. EXTender 6000 Quick Installation Guide Back of Unit (LAN Connections) Figure 5: Front of Unit... -
Page 17: Basic Configuration
If you already familiar with using the MI, proceed to page 18 for information on setting the parameters for the different Network Environments. Or…….. Press F1 for the MI Help Screen, which provides basic information for navigating through the interface. EXTender 6000 Quick Installation Guide Figure 6: Welcome Screen IMPORTANT TERMINAL SETTINGS... -
Page 18: Installation Environment
Because these variables are not our control, we cannot guarantee the performance of the user’s IP-based remote voice solution. EXTender 6000 Quick Installation Guide See... Page 19 page 24... -
Page 19: Synchronous-Serial (Rvp_Direct)
WAN port network device Set the mode (interface Match the interface type of the network type) of the WAN port. device. (v.35, RS-232, RS-530) EXTender 6000 Quick Installation Guide Public DSU/CSU DSU/CSU Figure 7: RVP_Direct Installation Router EXTender 6000... -
Page 20: Connect Parameters
Contact the system administrator for more information on setting this parameter. key to accept changes and go back to the Configuration Menu. Press the ← key to the 6. Press the Save option. Press Enter. EXTender 6000 Quick Installation Guide Figure 8: RVP_Direct Menu... -
Page 21: Wan Port Set Up
Configuration Menu. 5. Press the key to the Save parameter. 6. Press Enter to save changes to the active config (.rem) file. EXTender 6000 Quick Installation Guide Figure 9: WAN Menu... -
Page 22: Setting The Sync Rate
Configuration Menu. 4. Press the key to the Save parameter. 5. Press Enter to save changes to the active config (.rem) file. EXTender 6000 Quick Installation Guide Figure 10: Sync Rate... -
Page 23: Setting The Mode (Signaling Protocol)
4. Press the key to accept changes and go back to the Configuration Menu. 5. Press the key to the Save parameter. 6. Press Enter to save changes to the active config (.rem) file. EXTender 6000 Quick Installation Guide Figure 11: Mode... -
Page 24: Asynchronous-Serial (Rvp_Direct)
Set the Primary Dial Numbers (DNs) Set the mode (interface type) of the WAN port. Set the Async parameters for the selected WAN port EXTender 6000 Quick Installation Guide ISDN ISDN TA RVP_Direct Async Connections To…. Identify the first and second ISDN B-channels at the Gateway unit. -
Page 25: Primary Dial Numbers
Primary Dial Num 2 parameter. Enter the DN number assigned to the second B-Channel at the Gateway unit. key to accept changes and go back to the Configuration Menu. Press the ← key to the 4. Press the Save option. Press Enter. EXTender 6000 Quick Installation Guide Figure 13: Primary Dial Number... -
Page 26: Wan Mode
Setting the Async Parameters Procedure 1. Access the WAN 1 or WAN 2 Menu using the following path; Path: Remote->Configuration->WAN 1 or 2->Async_Setup The following menu appears. EXTender 6000 Quick Installation Guide Figure 14: WAN Menu Figure 15: Asyc_Setup Menu... - Page 27 • Dialback Num1 parameter. Enter the telephone number for dialing the first ISDN B-channel of the EXTender from the PBX location where the Gateway is installed. Example: 914032881918 • Dialback Num2 parameter. Enter the telephone number for dialing the second ISDN B-channel of the EXTender from the PBX location where the Gateway is installed.
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Page 28: Ip Network (Rvp_Ip)
The EXTender 6000 uses even numbered ports 12,288 to 12,544. The port numbers start at 12,288 and increment by 2 to the total number of ports used. For example, if you have an 8 port EXTender 6000 with 3 telephones connected, ensure that ports 12,288, 12,290, and 12,292 are opened. -
Page 29: Rvp_Over_Ip Connect Parameters
7. Press the key to accept changes and go back to the Configuration Menu. 8. Press the key to the Save option. 9. Press Enter. EXTender 6000 Quick Installation Guide Figure 18: RVP_IP Menu Figure 19: RVP_IP Default Port Menu... -
Page 30: Ip Parameters
Default Router parameter. Enter the IP Address of the Default Router and press Enter. 6. Press the key to the Save option. Press Enter to save changes to the active config (.rem) file. EXTender 6000 Quick Installation Guide Figure 20: IP Address Menu... -
Page 31: Set Up Wizard
Wizard prompt, the system sets the Setup Wizard flag to prevent you from receiving this prompt again. You can access the Setup Wizard through the console MI, if you want to run it later. How to access the Setup Wizard through the MI Path: Remote->Utilities->Setup Wizard Figure 21: Set Up Wizard EXTender 6000 Quick Installation Guide... -
Page 32: Placing A Call
Meridian, Panasonic and Magix - Default is Key 12 Iwatsu - Default is Key 4 Note: This key bypasses the PBX/ADIX at the corporate facility and provides you with a telephone line for dialing local and emergency (911) calls. Contact the systems administrator for the appropriate key. -
Page 33: Lifeline Or 911 Phone Notice
Remote unit. To ensure that you reach the correct 911 service for your area, use a telephone connected locally. Note: EXTender units that are equipped with an analog card provide an analog port for local dialing. EXTender 6000 Quick Installation Guide... -
Page 34: Remote Telephone Messages
Displayed when the Switch unit has disconnected from the network device. Note: This message is not preceded by “Connect error”. EXTender 6000 Quick Installation Guide Action Reset port at the Gateway. Wait until port is available or reset port on the PBXgateway and try to re- connect. -
Page 35: Optional Configuration
Connect Password is required for each telephone to connect to the Gateway. User ID - If configured, this option assigns an ID that maps the Remote Unit to the correct port on the PBX. The remote user must enter this ID to connect to the Gateway. EXTender 6000 Quick Installation Guide... -
Page 36: To 1 Configuration (Rvp_Direct)
Enter. 3. Press the keys to access the RVP_Direct menu. The RVP_Direct menu on page 20 appears. EXTender 6000 Quick Installation Guide Figure 22: Gateway Port Offset key to access the Gateway Port Offset parameter. Enter a digit (0-12) to... - Page 37 IMPORTANT NOTE: The Remote Unit connected to WAN 1 of the Gateway MUST be Remote [1]. 5. Press the key to the Save option. Press Enter to save changes to the active config (.rem). EXTender 6000 Quick Installation Guide Figure 23: Remote #1...
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Page 38: Setting Up The Analog Port
Note: The analog line card is not available outside North America. The EXTender 6000 may be equipped with an extra RJ-11 port on the back panel. This port is labeled “Analog” and it provides a connection to an analog telephone line (pro-vided at the remote location) for the purpose of placing local or emergency calls. -
Page 39: Setting The Make Set Busy Key (Meridian Only)
Setting the Make Set Busy Key (Meridian Only) The MSB (Make Set Busy) key sends a command from the Gateway to the PBX. This command is used to log agents out of the ACD queue in the event of an abnormal disconnect. This prevents ACD agents from receiving calls during a network outage. -
Page 40: Procedure
The following menu appears. 2. Press the → key to access the parameters. key to the Enabled parameter. Press the → key to select Yes. 3. Press the EXTender 6000 Quick Installation Guide Figure 28: RVP_Direct Call Suspend Figure 29:... - Page 41 Save parameter. Press Enter to save changes to the active config (.rem) file. Note: Make sure the “Dial-up” and “Dialback” numbers are programmed. EXTender 6000 Quick Installation Guide key to the Indicators parameter. key to the ACD Tone parameter.
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Page 42: Fax Support On The Second B (Ch 2) Channel
You are able to send analog modem traffic over the 2 PBXgateway unit. Each of the ports on an EXTender 6000 or PBXgateway will extend both of the Meridian PBX/DEFINITY ECS B channels, allowing the use of the second B channel for analog applications such as fax and modem. -
Page 43: Html Interface
ISDN TA is connected and accepting commands (but there is no link up- in Call Suspend mode or have not dialed it yet). Port LEDs: Solid Green if connected properly to PBX. The Management Interface is now accessible for complete Gateway configuration. EXTender 6000 Quick Installation Guide Figure 31: HTML Browser View...