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MCK EXTender 3000 System Administrator Manual

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MCK EXTender™ 3000
(Definity)
System Administrator's Guide
Quality is our job. Customer Satisfaction is our mission!
M-3000U-MLM Rev AA
June 05, 2003

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  • Page 1 MCK EXTender™ 3000 (Definity) System Administrator’s Guide Quality is our job. Customer Satisfaction is our mission! M-3000U-MLM Rev AA June 05, 2003...

  • Page 3: Copyright Information

    Trademarks MCK, the MCK logo, MCK EXTender, PBXgateway, RVP, and RVPoIP are trademarks of MCK Communications, Inc. Other brand and product names referenced herein are trademarks of their respective holders. EXTender 3000 System Administrator’s Guide (Definity) Copyright Information Page 3...
  • Page 4 Page 4 EXTender 3000 System Administrator’s Guide (Definity) Copyright Information...

  • Page 5: Table Of Contents

    Table 25: ISDN Configuration Commands ... 106 Table 26: COM1 Port Configuration Commands ... 107 Table 27: Terminal Adapter Configuration Commands ... 107 Table 28: Terminal Adapter Action Commands ... 109 Table 29: AT Results Codes ... 109 EXTender 3000 System Administrator’s Guide (Definity) Page 1...
  • Page 6 Page 2 EXTender 3000 System Administrator’s Guide (Definity)
  • Page 7 Setting DN1 (U interface) or MSN1 (S/T interface) ... 22 Setting DN2 (U interface) or MSN2 (S/T interface) ... 23 7 digit and 10 digit DNs ... 23 S/T interface and MSNs ... 23 EXTender 3000 System Administrator’s Guide (Definity) Page 1...
  • Page 8 Setting SPID1 for U Interface ... 40 Setting SPID2 for U Interface ... 40 Setting DN1 (U interface) or MSN1(S/T interface) ... 40 Setting DN2 (U interface) or MSN2 (S/T interface) ... 41 Page 2 EXTender 3000 System Administrator’s Guide (Definity)
  • Page 9 Viewing the Serial Number ... 58 Viewing the Software Version ... 58 Extender Operation ... 59 Going Online ... 59 Accessing the Online Menu ... 59 To Go Offline (Disconnect) ... 59 EXTender 3000 System Administrator’s Guide (Definity) Page 3...
  • Page 10 Bridge Configuration ... 83 Setting Bridging ... 83 Local Address Timeout ... 83 Broadcast Filtering ... 83 IPX Spoofing ... 84 IPX Spoofing Timeout ... 84 Ethernet Data Type Configuration – Remote... 85 Page 4 EXTender 3000 System Administrator’s Guide (Definity)
  • Page 11 UG CRC Timeout Failure ... 98 Diagnostic Statistics ... 98 Resetting The Statistics ... 100 Connection Errors ... 100 COD Failure Messages ... 102 Fatal Errors ... 103 Service... 104 Equipment Limitations... 105 EXTender 3000 System Administrator’s Guide (Definity) Page 5...
  • Page 12 Equipment Attachment Limitations ... 105 A - AT Command Set ... 106 Introduction ... 106 AT Result Codes ... 109 Glossary... 110 Page 6 EXTender 3000 System Administrator’s Guide (Definity)

  • Page 13: About This Guide

    This manual was written with the assumption that you possess a working knowledge of digital telephones and PBX systems. Should you require further information on how the PBX or phones work, we suggest you either consult the system administrator, or read the user documentation provided with your PBX.

  • Page 14: Product Overview

    Product Overview Introduction MCK’s EXTender 3000 provides remote workers and small branch offices seamless connectivity to the cor- porate LAN. Remote employees can: place and receive calls through the PBX/Key System; use four/three-digit internal dialing; transfer calls; set up conference calls; have a corporate-based receptionist screen calls; access the voice mail, auto-attendant or any other software residing on the PBX/Key System.

  • Page 15: Supported Pbx And Key Systems

    Supported PBX and Key Systems The EXTender 3000 and PBXgateway supports the following PBX/KSU systems: • Definity Supported Phones The EXTender 3000 supports the following Digital Phone sets: • 6408D+ • 6416D+ • 6424D+ • 8410D • 8410DR • 8434DX •...

  • Page 16: Table 1: Supported Data Types

    Voice Dial-up to RAS, ISP/Analog Device Ethernet Voice Connect to LAN/Analog Device For more information about the Serial, Dial-up, and Ethernet data types, see Data Communications section of this manual. Page 10 EXTender 3000 System Administrator’s Guide (Definity) Product Overview...

  • Page 17: Office Module Installation

    220/240v adapters (S/T interface) • One ISDN line cord (RJ45 cable) Ensure the maximum length of your cable between the PBX and the Office Module does not exceed 500 feet (150 meters). CAUTION: Do not connect a digital telephone to an Office Module.

  • Page 18: Isdn Line Checklist

    Ensure that you have registered the ISDN lines with your long distance carrier for ISDN DATA Ser- vice, if required. PC or Network Connection If you are connecting EXTender 3000 to a PC or network, you will require: For the Serial or Dial-up configurations: •...

  • Page 19: Environment Checklist

    • Within 150 meters (500 feet) of the PBX. Electrical Checklist The AC electrical requirement for the EXTender 3000 Module is: • 12v DC supplied by standard 120VAC adapters when using U interface units and 220/240VAC adapters when using S/T interface units.

  • Page 20: Table 2: Office Module Specifications

    CAN/CSA-C22.2 No. 225-M90 UL Std. No. 1459 UL Std. No. 1950-95 European Approvals (ST Interface) EN50081-1 EN50081-2 EN50082-1 EN55024: 1998 EN6100-3-2: 1995 EN6100-3-3: 1995 EN55022 Class A EN60950 LVD Page 14 EXTender 3000 System Administrator’s Guide (Definity) Office Module Specifications...

  • Page 21: Installing The Office Module

    Installing the Office Module Ensure that you have the EXTender 3000 Module (module is labeled ‘Switch Module’ on the cover) before proceeding. To configure and connect your EXTender 3000, see the figure below. Ensure that the maximum length of your cable between the PBX and the Office Module does not exceed 150 metres (500 feet).
  • Page 22 7. If applicable, administer the ISDN BRI and station ports as required. • If the Office Module is connected to an ISDN BRI port on your PBX you should administer your incoming PRI to route data calls that are destined for the Office Module.

  • Page 23: Table 3: Rs-232 Db9 Com Port Pinout

    Note: To use the COM port for simultaneous data access, you must make sure that the COM port settings for your Remote Module, remote PC, Office Module, and data communications server all match. EXTender 3000 System Administrator’s Guide (Definity) Accessing the Terminal Configuration Menu...

  • Page 24: Terminal Configuration Menu Operation

    PC to use the current settings or use the Power-up Access Method (optional). From the AT command mode type AT@MENU followed by a RETURN key from your PC. The Con- figuration menu will appear. Page 18 EXTender 3000 System Administrator’s Guide (Definity) Terminal Configuration Menu Operation...

  • Page 25: Ethernet Data Type Access Of Eti/Tti Menu

    • Arrow keys to change individual characters (ETI only). Additional Terminal Commands The display may become unrecognizable on occasion. If this occurs, press CTRL-R to refresh the display. EXTender 3000 System Administrator’s Guide (Definity) Terminal Configuration Menu Operation Page 19...

  • Page 26: Programming From A Terminal

    The Office Module must be connected to a PC or terminal using an RS232 serial cable, which connects to the RS232 port on the module. Your terminal application should be configured for VT100 emulation. Page 20 EXTender 3000 System Administrator’s Guide (Definity) Programming from a Terminal...

  • Page 27: Table 4: Main Menu

    From the Main Menu, select Configure ISDN to access the ISDN parameters. The Configure ISDN menu appears. Note, that you must exit the ISDN menu and save the changes before they will take effect. EXTender 3000 System Administrator’s Guide (Definity) Configuring the Office Module...

  • Page 28: Isdn Co Type

    If no DN1/MSN1 number was stored, the display is blank. Enter the first DN/MSN for the Office Module, up to 15 digits in length. Press Enter to accept the change. Page 22 EXTender 3000 System Administrator’s Guide (Definity) Configuring the Office Module...

  • Page 29: Setting Dn2 (U Interface) Or Msn2 (S/T Interface)

    TEI value. If a fixed TEI is provided, select Fixed TEI type. From the ISDN Configuration menu: Select the TEI Type. Select Fixed or Auto, press Enter to save the selection. EXTender 3000 System Administrator’s Guide (Definity) Configuring the Office Module Page 23...

  • Page 30: Setting The Connect Rate

    If you modified any ISDN parameters, the terminal will prompt you to Save ISDN Changes: This will occur after you have left the menu. • Type Y to save the changes. • Type N to discard the changes. Page 24 EXTender 3000 System Administrator’s Guide (Definity) Configuring the Office Module...

  • Page 31: Configure System Menu

    Administrator’s default password is 00000000 (eight zeros). Note: If more than one Office Module is connected to the PBX/Key System in a hunt group configuration, you should disable the remote users' capability of changing passwords by setting the third digit at “9”. The reason for this action is that if the user changes a password, the change is stored only in the Office Module to which the user is connected and not in all the Office Modules in the hunt group.

  • Page 32: Password Considerations

    Press Enter. The user password is now disabled and the user will be restricted from accessing the sys- tem. Any two-digit password automatically disables that user number. Page 26 EXTender 3000 System Administrator’s Guide (Definity) Configuring the Office Module...

  • Page 33: To Display A User Password

    Press Enter. The user number and the password assigned are displayed. You cannot display the Administrator Password (user 00). “Admin Password Display Denied” is dis- played if user 00 is selected. EXTender 3000 System Administrator’s Guide (Definity) Configuring the Office Module Page 27...

  • Page 34: To Change A Password

    Office Module (by accessing the Disconnect Menu). Software Upgrades All EXTender 3000, units can be software upgraded. Selecting this menu item prepares the module for a Serial port Software Upgrade. For details, see the Software Upgrading section later in this manual. This menu option is not required for initial configuration, but will be used later to upgrade your module, if required.

  • Page 35: Table 5: Data Types

    Configuring Data Menu From the Main Menu, select Configure Data. Press Enter. The Configure Data menu appears. Setting the Data Type The EXTender 3000, provides three data communication options (Data Types): Data Type Description Serial Data is multiplexed with PBX voice connection on one B channel...

  • Page 36: Configuring The Com Port

    Highlight the desired Data Bit and press Enter. Your two options are 8 or 7 data bits. Press the hot key for the Data Bits you want. When you make your selection, you return to the COM1 menu. Page 30 EXTender 3000 System Administrator’s Guide (Definity) Configuring the Office Module...

  • Page 37: Setting Stop Bits

    ”Data Communications” Configuring Bridging (Ethernet Only) Please refer to the ”Data Communications” EXTender 3000 System Administrator’s Guide (Definity) Configuring the Office Module section of this guide for details on PPP configuration. section of this guide for details on Bridging configuration.

  • Page 38: Configuring Voice Menu

    PBX Companding PBX companding sets the companding mode used by the Office Module to encode and decode voice data it sends and receives from the PBX respectively. Note: Default settings are applicable for most installations. Setting this option to the wrong value for the PBX you are using will severely degrade the voice quality.

  • Page 39: Remote Module Installation

    220/240v adapters (S/T interface) • One ISDN line cord (RJ45 cable) Ensure your digital telephone is located within 400 feet (120 meters) of the EXtender 3000. The following services should be installed and tested before proceeding: •...

  • Page 40: Isdn Line Checklist

    Note, that the S/T interface uses MSN numbers (Multiple Subscriber Number) instead of a SPID or DN. • Ensure that you have registered the ISDN lines with your long distance carrier for ISDN DATA Ser- vice, if required. Page 34 EXTender 3000 System Administrator’s Guide (Definity) Remote Module Installation...

  • Page 41: Pc Or Network Connection

    Free of any large electrical equipment such as copiers or motors that generate electromagnetic, radio frequency, and electrostatic interference. Electrical Checklist The AC electrical requirement for the EXTender 3000 is: • 12v DC supplied by standard 120VAC adapters when using U interface units and 220/240VAC adapters when using S/T interface units.

  • Page 42: Table 6: Remote Specifications

    EN55022 Class A EN60950 LVD Page 36 Table 6: Remote Specifications U interface: 12v DC supplied by 120VAC adapters, 800mA maxi- mum. S/T interface: 12v DC supplied by 220/240 VAC adapters, 800 mA maximum. EXTender 3000 System Administrator’s Guide (Definity) Remote Specifications...

  • Page 43: Installing The Remote Module

    Installing the Remote Module Verify that you have the EXTender 3000 Remote (ensure the module is labeled ‘Remote Unit’ on the cover) before proceeding. All connections to the Remote Module are done via the back panel. Ensure that the max- imum length of your cable between the digital phone and the Remote Module does not exceed 150 metres.

  • Page 44: Table 7: Key Mapping

    Allows you to select an option from the display AND means OK. Allows you to move forward through the menus (Next). Allows you to backspace when entering a parameter. EXTender 3000 System Administrator’s Guide (Definity) Configuring the Remote Module Using a Digital Telephone...

  • Page 45: Remote Module Configuration

    Remote Module Configuration The EXTender 3000 Remote Module should be configured from the phone for all digital phone extension features. Configuration of data communication features can be configured from the digital phone or the Ter- minal Configuration menu. The Remote Phone Main Menu The Go Online prompt will be displayed on the phone.

  • Page 46: Setting Spid1 For U Interface

    From the Set ISDN Parameters menu, press OK and NEXT to advance to the Set DN1 menu or Set MSN1 menu. From the Set DN1/MSN1 menu, press OK. Enter the number. Press Drop/Redial to accept. Page 40 EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration...

  • Page 47: Setting Dn2 (U Interface) Or Msn2 (S/T Interface)

    Press NEXT to advance through the TEI Type options. The options are Auto and Fixed. Press OK to accept the TEI Type displayed and return to the Set TEI Type menu. EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration...

  • Page 48: Setting The Connect Rate

    Press OK to advance to the Set Office Phone Number menu. Press OK. Enter the number and press Drop/Redial to accept it and return to the Set Office Phone Number menu. Page 42 EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration...

  • Page 49: Setting The Remote Number

    Office Module location than calls made from the Remote Module location. If there are ISDN usage charges for connections made from the remote location, there will be a charge whenever the Remote Module EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration...

  • Page 50: Setting Call On Demand (Cod) Parameters

    The available modes are: Ring Mode: Reactivates the line connection when a ring command from the PBX or an off-hook/key-press command at the remote site causes the remote telephone to leave COD Waiting. It reestablishes the connec- tion between the Switch and Remote Modules.
  • Page 51 Enabled COD reactivates the line connection when a ring command from the PBX/Key System or an off- hook command at the remote site causes the remote telephone to leave COD Waiting. It reestablishes the connection between the Office and Remote Modules, thereby providing normal PBX/Key System operabil- ity.

  • Page 52: Setting Call Timeout

    Press OK. The phone will display either Monitor Data: Yes or Monitor Data: No. Press NEXT to advance through the options. Press OK to select the displayed option and return to the Set Data Monitor menu. Page 46 EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration...

  • Page 53: Table 8: Characters Associated With The Telephone Keypad

    ‘8’, ‘T’, ‘U’, ‘V’, ‘t’, ‘u’, ‘v’ ‘9’, ‘W’, ‘X’, ‘Y’, ‘Z’, ‘w’, ‘x’, ‘y’, ‘z’ ‘0’ ‘*’, ‘.’, ‘_’, ‘=’, ‘-‘, ‘+’, ‘%’, ‘/’, ‘?’, ‘!’, ‘@’, ‘$’ EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration Page 47...

  • Page 54: Data-On-Demand Mode

    Press NEXT to scroll through the options. The choices are None, Tx Only, Tx/Rx, and Tx/Rx Local. Press OK to accept the displayed value and return to the Set DOD Mode menu. Note: For more information on the local address table see Setting Bridge Parameters. Page 48 EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration...

  • Page 55: Data-On-Demand Timeout

    Press OK to access this menu. The telephone will display Recv Auth: xxxx, where xxxx is None, PAP, or CHAP. Press NEXT to scroll through the options. Press OK to accept the displayed value and return to the Set Receive Auth menu. EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration Page 49...

  • Page 56: Setting Receive User Name

    From the Set DOD Mode menu, press NEXT until you advance to the Set Send Auth menu. Press OK to access this menu. The telephone will display Send Auth: xxxx, where xxxx is None, PAP, or CHAP. Page 50 EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration...

  • Page 57: Setting Send User Name

    If you want to enter a new password, follow the guidelines described in Entering User Names and Pass- words from the Telephone. After your entry is complete, press Enter. You will return to the Set Send Password menu. EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration Page 51...

  • Page 58: Change Send Password

    Enter the new password, up to 15 characters. Asterisks will appear on the screen for each character. Press Enter to accept the new password. Asterisks will appear on the screen for each character of the password. Page 52 EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration...

  • Page 59: Setting Bridge Parameters (Ethernet Data)

    Press OK to advance to the Set LA Timeout menu. Press OK to access this menu. Enter a new value, if desired. Press OK to accept the displayed value and return to the Set LA Timeout menu. EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration Page 53...

  • Page 60: Setting The Remote Com Port

    Use PRV and NEXT to move through the options. The options are 1 and 2. The default is 1. Press OK to select the displayed value and advance to the Set Remote COM Port menu. Page 54 EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration...

  • Page 61: Setting Voice Parameters

    From the Go Online menu, press NEXT until the Set Voice Parameters menu appears. EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration Page 55...

  • Page 62: Setting The Pots Companding

    ISDN channel freeing up the channel for other uses such as serial data. The extender will automatically resume sending voice data once the conversation resumes. Page 56 EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration...
  • Page 63 Press OK to access this menu. Depending on the current setting this menu will either display Enable Silence Det. or Disable Silence Det. Select No to abort changing the current setting or select OK to change the setting to the displayed value. EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration Page 57...

  • Page 64: Setting Miscellaneous Parameters

    This mode is useful for providing transparent LAN connectivity between the Remote and Office locations. Serial– Multiplexes data received on the extender’s serial port in with the PBX voice traffic across the first B channel. This is useful for older terminal server applications or other low-volume serial data situations.

  • Page 65: Viewing Diagnostics

    This option allows you to view the data type that the Office module has been set to transmit and receive. The possible data types are: Serial, Dial-up, and Ethernet. From the Reset Stats menu, press NEXT. The View Office Data Type menu appears. EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration Page 59...

  • Page 66: Viewing The Serial Number

    From the Go Online menu, press NEXT until View S/W Version is displayed. Press OK. The phone first displays the Remote module software version, then the Office module soft- ware version. Page 60 EXTender 3000 System Administrator’s Guide (Definity) Remote Module Configuration...

  • Page 67: Extender Operation

    The Office phone number is dialed, and the modules connect. If passwords are enabled then you will be prompted for a password. Enter the password and press Drop/Redial key. You are now connected to the PBX and use your remote phone as if you were in the office. Accessing the Online Menu To access the online menu, first go on-hook (not on an active call) then press the HOLD key four times quickly.

  • Page 68: Data Communications

    • Serial – multiplexes data received on the extender’s serial port in with the PBX voice traffic across the first B channel. This is useful for older terminal server applications or other low-volume serial data situations.

  • Page 69: Table 9: Rs-232 Db9 Com Port Pinout

    DTR – Data Terminal Ready Pin 5 Signal Ground Pin 6 DSR – Data Set Ready Pin 7 RTS – Request To Send Pin 8 CTS – Clear to Send EXTender 3000 System Administrator’s Guide (Definity) Data Communications Page 63...

  • Page 70: Data Communication Installation Topologies

    Figure 5: Connections to Access the Corporate LAN Page 64 PC with Remote Dial- up Networking configured to use a Null Modem/Direct Cable Connection Straight Through RS-232 ISDN Remote Module (Serial Data) RJ11 EXTender 3000 System Administrator’s Guide (Definity) Data Communication Installation Topologies Digital Phone Analog Phone/Fax...

  • Page 71: Serial Data Configuration 2- Pc To Pc Communication

    PC running a COMM application Digital Phone RS232 RS232 ISDN Office Module Remote Module (Serial Data) (Serial Data) RJ11 Analog Phone/Fax Figure 6: Connections for PC Communication EXTender 3000 System Administrator’s Guide (Definity) Data Communication Installation Topologies Page 65...

  • Page 72: Dial-Up Data Type Installation Topologies

    Office Module Connection The Office Module’s COM port should have been connected to the COM port of a RAS if you are accessing the corporate LAN (Dial-up Data Configuration 1). Page 66 EXTender 3000 System Administrator’s Guide (Definity) Data Communication Installation Topologies...

  • Page 73: Dial-Up Data Configuration 1 - Ta Modem Dial-Up Networking

    RAS using Bitsurfr Modem RS232 RS232 ISDN Office Module Remote Module (Dial-Up Data) (Dial-up Data) Use Ch1 RJ11 Analog Device Digital Phone Figure 7: RAS through the Office Module EXTender 3000 System Administrator’s Guide (Definity) Data Communication Installation Topologies Page 67...

  • Page 74: Dial-Up Data Configuration 2 - Ta Modem Dial-Up Networking

    Figure 8: RAS using the Remote Module as a Terminal Adapter (TA) Page 68 PC with Remote Dial- up Networking using a Bitsurfr Modem Dialing to the RAS RS232 Use Ch2 Remote Module (Dial-up Data) Use Ch1 Digital Phone EXTender 3000 System Administrator’s Guide (Definity) Data Communication Installation Topologies...

  • Page 75: Dial-Up Data Configuration 3 - Ta Modem Dial-Up To Isp

    Networking Dialing to ISP RS232 ISDN Remote Module Office Module (Dial-up Data) Digital Phone Figure 9: Using the Remote Module as a TA to access the ISP EXTender 3000 System Administrator’s Guide (Definity) Data Communication Installation Topologies Page 69...

  • Page 76: Ethernet Data Type Installation Topologies

    Ethernet Data Configuration 1A – Ethernet Data through Extenders, Single Remote PC Ethernet Office Module Figure 10: Single Remote PC Ethernet Data Through the Office Module Page 70 PC with Network Card Ethernet Crossover Cable ISDN Remote Module EXTender 3000 System Administrator’s Guide (Definity) Data Communication Installation Topologies Digital Phone...

  • Page 77: Ethernet Data Configuration 1B - Ethernet Data Through Extenders Using A Remote Hub

    Ethernet Data Configuration 1C – Ethernet Data through Extenders Using Uplink Port on Remote Ethernet Office Module Figure 12: Remote Ethernet Data through the Office Module Using Uplink Port on Remote HUB EXTender 3000 System Administrator’s Guide (Definity) Data Communication Installation Topologies PC with Network Card Straight Ethernet...

  • Page 78: Ethernet Data Configuration 2 - Ethernet Data Through Remote Bridge At Switch Side

    Remote Ethernet PPP Bridge ISDN Office Module Figure 13: Ethernet Data through a Remote Ethernet PPP Bridge Page 72 PC with Network Card Ethernet Crossover Cable Remote Module Digital Phone EXTender 3000 System Administrator’s Guide (Definity) Data Communication Installation Topologies...

  • Page 79: Serial Data Type Configuration

    Serial Data Type Configuration When the Data Type is Serial, one EXTender 3000 takes data received on the COM port and multiplexes with Digital phone voice and signaling over the first B channel connection to the other EXTender. To use the serial data mode, the COM ports on the EXTender and the PC must be connected and configured as described above in Connecting the COM Port section.

  • Page 80: Serial Data Operation - Data Monitor

    COD waiting. You can only configure this feature from your telephone. The state of the Data Monitor is passed to the Office Module on the initial password connection. Page 74 EXTender 3000 System Administrator’s Guide (Definity) Serial Data Type Configuration...

  • Page 81: Dial-Up Data Type Configuration

    However, at this setting, when there is a large amount of data traffic flowing between the EXTenders and the PBX connection is established, there may be a small degradation in voice quality. If you experience such problems, reduce the Maximum Speed and the EXTender’s COM port data rate to 57600.

  • Page 82: Configuration Parameters

    However, at this setting, when there is a large amount of data traffic flowing between the EXTenders and the PBX connection is established, there may be a small degradation in voice quality. If you experience such problems, reduce the Maximum Speed and the EXTender’s COM port data rate to 57600.

  • Page 83: Ethernet Data Type Configuration

    For example, the remote access device may be able to initiate calls to the Remote Module, provide a data callback feature, or provide additional sophisticated filtering options on data to be sent across the PPP connection. EXTender 3000 System Administrator’s Guide (Definity) Ethernet Data Type Configuration Page 77...

  • Page 84: Table 10: Extender Ethernet Port Pin-Outs

    Ethernet port and for a straight through Ethernet cable are shown in Table 10: and Table 11: respectively. Table 10: EXTender Ethernet Port Pin-outs Description Table 11: RJ-45 to RJ-45 straight through Ethernet cable pin-out RJ-45 Signal Page 78 Direction RJ-45 Pin -> -> <- <- EXTender 3000 System Administrator’s Guide (Definity) Ethernet Data Type Configuration...

  • Page 85: Table 12: Rj-45 To Rj-45 Crossover Ethernet Cable Pin-Out

    Note: you must also program DN/MSN1 and DN2/MSN2 in the ISDN menu for the Ethernet to work cor- rectly. For detailed instructions for setting these parameters, see the Ethernet menu options in the sections Setting ISDN Parameters and Configuration using a Digital Telephone. EXTender 3000 System Administrator’s Guide (Definity) Ethernet Data Type Configuration RJ-45 Pin Signal...

  • Page 86: Ethernet Data Type Configuration - Office Module

    The EXTender can be configured to use Stac LZS compression (RFC 1974) on data packets to be sent across the ISDN link. If the Stac daughter card is installed the Stac compression menu will be present in the PPP Configuration Page 80 EXTender 3000 System Administrator’s Guide (Definity) Ethernet Data Type Configuration – Office Module...

  • Page 87: Configuring Stac Compression

    Select Receive Authentication. The following sub-menu will appear: None CHAP b) Highlight the desired local authentication option and press Enter to select. EXTender 3000 System Administrator’s Guide (Definity) Ethernet Data Type Configuration – Office Module Office Module Page 81...

  • Page 88: Setting Receive Password

    Select Send Authentication. The following options will appear: 1. None 2. PAP 3. CHAP Highlight the desired authentication option and press Enter to select. Page 82 Office Module EXTender 3000 System Administrator’s Guide (Definity) Ethernet Data Type Configuration – Office Module...

  • Page 89: Setting Send User Name

    Select Change Send Password. Enter the new password, up to 15 characters. Asterisks will appear on the screen for each character. Press Enter to accept the new password. EXTender 3000 System Administrator’s Guide (Definity) Ethernet Data Type Configuration – Office Module Page 83...

  • Page 90: Bridging

    Local Address Timeout (minutes) Broadcast Filtering IPX Spoofing PX Spoofing Timeout (minutes) Exit Note: Only Local Address Timeout menu needs to be configured at the Remote Module. Page 84 EXTender 3000 System Administrator’s Guide (Definity) Ethernet Data Type Configuration – Office Module...

  • Page 91: Bridge Configuration

    Select Broadcast Filtering. The following sub-menu will appear: 1. Disabled. 2. Enabled. Highlight the desired option and press Enter to disable or enable broadcast filtering. EXTender 3000 System Administrator’s Guide (Definity) Ethernet Data Type Configuration – Office Module Page 85...

  • Page 92: Ipx Spoofing

    Valid entries are between 1 and 65000 minutes. The default value for IPX Spoofing Timeout is 30 minutes. From the Bridging Menu: Select IPX Spoofing Timeout. Enter the desired IPX Spoofing Time. Press Enter to accept the value. Page 86 EXTender 3000 System Administrator’s Guide (Definity) Ethernet Data Type Configuration – Office Module...

  • Page 93: Ethernet Data Type Configuration - Remote

    • Transmit Only- In this mode, as long as a system attached to the Ethernet port on the remote EXTender 3000 System Administrator’s Guide (Definity) Ethernet Data Type Configuration – Remote Page 87...

  • Page 94: Data-On-Demand Timeout

    Enter a new value, if desired. Press Backspace to correct your entry. Press CANCEL to delete your entry and revert to the previous value. Press OK to accept the displayed value and return to the Set LA Timeout menu. Page 88 EXTender 3000 System Administrator’s Guide (Definity) Ethernet Data Type Configuration – Remote...

  • Page 95: Table 13: Data Traffic Through Ethernet Port

    The MAC Address line shows the Ethernet MAC address of the extender. EXTender 3000 System Administrator’s Guide (Definity) Ethernet Management Console...

  • Page 96: Table 14: Data Traffic Across Isdn

    This command displays information about the data traffic through the extender’s bridge module. Entering this command displays the following table: Table 15: Data Traffic Through EXTender Bridge Data Sent Received Sent Discarded Stations on LAN Page 90 Received Received EXTender 3000 System Administrator’s Guide (Definity) Ethernet Management Console...

  • Page 97: Table 16: Console Log Messages

    Message Console log enabled Console log disabled Establishing PPP connection PPP call failed EXTender 3000 System Administrator’s Guide (Definity) Ethernet Management Console Event Console log is enabled. Console log is disabled. Extender is unable to establish the ISDN data connection because the channel is already in use, possibly by a call on the analog port or by a simultaneous incoming PPP data call.
  • Page 98 (or does not support) Stac LZS compres- sion. The data connection will be established but data compres- sion will not be used on data traffic sent either way on the link. EXTender 3000 System Administrator’s Guide (Definity) Ethernet Management Console...

  • Page 99: Software Upgrading

    Software Upgrading Introduction The EXTender 3000 allows you to perform software (firmware) upgrading in the field. The two software upgrade methods for the Remote and Office modules, are: • The Terminal Configuration Menu Serial S-Record Upgrade, which requires obtaining a soft copy of the new release.

  • Page 100: Verifying Upgrade

    Change the Office Dial Number to dial the Office Module that you need to upgrade. Go online with the Office Module to be upgraded. Enter Administrator’s password. While online enter the Disconnect menu. Page 94 EXTender 3000 System Administrator’s Guide (Definity) Software Upgrading...

  • Page 101: Verifying The Office Upgrade

    The unit will now restart and load the new software. If you encounter any errors during the Upgrade process, please see Cannot Upgrade Software section. EXTender 3000 System Administrator’s Guide (Definity) Software Upgrading Page 95...

  • Page 102: Troubleshooting

    Ensure you entered the correct Office Phone Number (your Office Module DN1 number). • Your Office Module’s DN1 may be entered incorrectly. If a DN is incorrect, the ISDN line will not receive a call on that DN. Page 96 EXTender 3000 System Administrator’s Guide (Definity) Troubleshooting...

  • Page 103: Table 17: Led Power-Up Hardware Test Sequences

    But if the flash verification failed then we will continue running the EPROM code. This is indicated by 3 red blinks. EXTender 3000 System Administrator’s Guide (Definity) Troubleshooting Description Decompress failed. The number of red blinks between each yellow blink indicates the decompression error. Power cycle unit and if problem continues then contact Customer Support.

  • Page 104: Table 19: Normal Led Power-Up Blink Sequence

    Flash code verification complete. Decompress the flash runtime image. Running flash runtime image. System startup. Power-up Access to Terminal Configura- tion Menu at 9600, N, 8, 1 on COM1 by typing menu. Normal Operation. EXTender 3000 System Administrator’s Guide (Definity) Troubleshooting...

  • Page 105: Table 20: Running Extender Led Indicator Sequences

    If errors continue, please contact Customer Support. Office Flash Too Small The code is too large for the Office Module Flash ROM and is unable to upgrade your unit with this code release. EXTender 3000 System Administrator’s Guide (Definity) Troubleshooting Status Red - not used (reserved)

  • Page 106: Table 21: Error Codes

    A: Could occur regularly. A common error that should not directly impair Extender operation. (For example, out of sequence ISDN packets.) B: Should not occur often. (Something has been unplugged, or if it goes online without the PBX connected, get a V42 error.) C: should not occur at all.
  • Page 107 Number of times Synchronous Communications Controller IC transmit locked up. (not incremental). 125B Number of fatal errors that caused unit to restart (not incremental). EXTender 3000 System Administrator’s Guide (Definity) Troubleshooting Table 21: Error Codes Exclusive Error Codes Page 101...

  • Page 108: Resetting The Statistics

    Connection Error. This error may indicate a line condition problem or a configuration problem that is causing the Remote and Office Modules to not complete a successful connection or break the existing con- nection. Page 102 Table 21: Error Codes EXTender 3000 System Administrator’s Guide (Definity) Troubleshooting...

  • Page 109: Table 22: Connection Errors

    Check physical ISDN connections and parameters. Possible network problem. Line Busy The PBX Dial number is busy. Someone is on line with the Office Module. Ensure you entered your Dial numbers correctly and check that no one else is currently using the Office Module Invalid Number The PBX Dial number is an invalid number.

  • Page 110: Table 23: Cod Failure Messages

    ISDN call to the Remote. Wrong Remote Dial Number entered. Connectivity problems with the ISDN network Data problems on the ISDN network. Data problems on the ISDN network Connectivity problems with the ISDN network. EXTender 3000 System Administrator’s Guide (Definity) Troubleshooting...

  • Page 111: Table 24: Fatal Error Messages

    Port Disconnected mal operation If it continues to be displayed, then possible hardware problem. Con- No SCC Transmit tact Customer Support. Unknown Error Unknown fatal error occurred on previous power up EXTender 3000 System Administrator’s Guide (Definity) Troubleshooting Page 105...

  • Page 112: Service

    For installation and maintenance options, please contact your MCK reseller. For information on MCK ser- vice offerings, please go to MCK’s website at www.mck.com and visit the Service & Support section. Page 106 EXTender 3000 System Administrator’s Guide (Definity) Service...

  • Page 113: Equipment Limitations

    There are no user-serviceable parts inside this equipment. Mention of third party products are for informational purposes only and constitutes neither endorsement or recommendation of product. EXTender 3000 System Administrator’s Guide (Definity) Equipment Limitations Page 107...

  • Page 114: Table 25: Isdn Configuration Commands

    0-63, 255 A value of 255 enables auto TEI on both B channels 1-15 digits 1-15 digits G – View ISDN switch type C – View DNs, and TEIs EXTender 3000 System Administrator’s Guide (Definity) A - AT Command Set...

  • Page 115: Table 26: Com1 Port Configuration Commands

    AT answer command to be issued before answering. Ring count. The value of this command never increments. EXTender 3000 System Administrator’s Guide (Definity) A - AT Command Set Values 2400, 4800, 9600, 115.2 19200, 38400, 57600<default>, 115200...
  • Page 116 AT command mode <default> 95 - PPP <default> D - do not answerE - answer <default> 0 or 1 n = 0 or blank0 n = 0 n = 0 or blank EXTender 3000 System Administrator’s Guide (Definity) A - AT Command Set...

  • Page 117: Table 28: Terminal Adapter Action Commands

    CONNECT 56000 CONNECT 64000 PROTOCOL PPPC CHANNEL B1 CHANNEL B2 EXTender 3000 System Administrator’s Guide (Definity) A - AT Command Set Values ‘0’-‘9’, ‘(‘, ‘)’, ‘-‘, ‘;’, ‘,’ For backwards compatibility the D may be followed by P, T, or W...

  • Page 118: Glossary

    Dedicated Subscriber Lines Communication lines (usually twisted pair) that are used to connect central site telephone equipment (such as a PBX) to the Central Office. Also referred to as direct lines. Dial Line A telephone line that is part of the Public Switched Telephone Network and is accessed through the NEC ISDN Dterm EXTender Plus automatic dial-up function.
  • Page 119 Up to eight devices can be connected to one ISDN BRI line. The TEI defines which device is communicat- ing with the Central Office Switch. TTI - Text Terminal Interface The Terminal Configuration menu operating in TTY terminal emu EXTender 3000 System Administrator’s Guide (Definity) Glossary Page 113...
  • Page 120 Page 114 EXTender 3000 System Administrator’s Guide (Definity) Glossary...

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