Page 1 Quality is our job. Customer satisfaction is our mission! PBXgateway System Administrator’s Guide M-6000-MXM Rev AG May 08, 2005...
Page 2 Citel Technologies. Information in this publication is subject to change without notice. Citel Technologies may have patents or pending patents applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this publication.
Page 3: Table Of Contents
Typical Installation ... 17 Synchronous-Serial Connection ... 18 Asynchronous-Serial Connection ... 19 Voice over IP (VoIP) ... 20 Digital Telephone/PBX Features ... 21 Call Suspend ... 22 Call Suspend Modes... 23 Fax Traffic (DEFINITY and Meridian) ... 24 Voice Compression vs. Bandwidth ... 25 Physical Characteristics...
Page 4 Customizing Individual Ports ... 109 System Reboot ... 115 Logout ... 116 Chapter 4: The Management Interface (MI) ... 117 Gateway & Remote Menus... 119 Remote Menus... 125 MI Parameters ... 126 Chapter 5: Troubleshooting ... 144 Baseline Checklist... 146 Status LEDs ...
Page 5 SCENARIO #1: Office Phone Used in Conjunction with the ConneX Phone... 264 SCENARIO #2: Only ConneX Phone Is Used ... 265 Meridian PBX ConneX Configuration ... 265 SCENARIO #1: Office Phone Used in Conjunction with the ConneX Phone... 265 SCENARIO #2: Only Mobile Phone Is Used ... 266 DEFINITY ECS Configuration...
Page 7: Lifeline Or 911 Phone Notice
Lifeline or 911 Phone Notice CAUTION : THIS IS NOT A LIFELINE or 911 PHONE. If you dial 911 on your display telephone, when the telephone is connected to the Remote unit and linked to the PBXgateway, you will reach the 911 facility that serves the location of the corporate facility and not the location of your Remote unit.
Page 8: Important Safety Instructions
Important Safety Instructions The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. To reduce the risk of fire, electrical shock, and injury to persons when installing telephone equipment, always follow basic safety precautions including: •...
Page 9 As a customer of a new telephone system, you should be aware that there is an Security of increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, Your System: despite the concerted efforts of telephone companies and telephone equipment Preventing manufacturers to control it.
Page 10 MCK Communications PBXgateway, complies with FCC Part 15, Subpart B, Class B. Regulations If the MCK Communications PBXgateway causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible.
Page 11 use of the equipment in any means whatsoever. This warranty is limited to the repair of the equipment to its normal functioning capability. This warranty is complete as stated and all other warranties, expressed or implied, are invalid. Qualified personnel should install the PBXgateway. No user serviceable parts are contained within the units.
Page 12: About This Manual
About This Manual Intended Audience This manual is intended to help with the installation, configuration, and troubleshooting of the MCK Communications. PBXgateway and compatible remote units. Additional information is provided for Remote products, which can be ‘mixed & matched’ to communicate with the PBXgateway depending on the clients’...
Page 13: Product Overview
Product Overview This Chapter provides a Product Overview for the PBXgateway including; a Product Feature List, Voice Compression vs. Bandwidth Requirements, Typical Installation Information, a Management Interface (MI) Overview, and Diagnostic Information. PBXgateway System Administrator’s Guide...
Page 14: Features
Private Branch Exchange Summary (PBX). The PBXgateway is referred as a “gateway ” because it is the central receiving point for routing voice conversations from one or more locations to the PBX.
Page 15: What Is The Extender™ 4000 For Ip
What is the EXTender™ 4000 for IP? The EXTender™ 4000 provides remote voice access to a corporate PBX for a single remote user. Remote users can connect to the PBXgateway via a 10/100BaseT Ethernet connection using IP packet transmission. Remote users’ phones will connect into the remote module via an RJ-45 phone jack, and their phone traffic will be placed in IP packets and sent out to the LAN via a 10/100BaseT Ethernet connection to the PBXgateway.
Page 16: Connections Vs. Remotes
Connections vs. Remotes Types of connections Type Maximum number of Remotes per Gateway RVP_Direct RVP_IP Many remotes per Gateway. (up to 12) RVP_IP Table 1: Connections vs. Remotes * Remote Voice Protocol™ (RVP), MCK Proprietary protocol. PBXgateway System Administrator’s Guide Remotes Supported Model(s) Protocols...
Page 17: Typical Installation
Typical Installation Typical The PBXgateway can be installed in a variety of different configurations depending Installation on available bandwidth, the type of third-party termination equipment, and the type of EXTender installed at the remote location. Router PBXgateway Punch Block Corporate Office Figure 1: PBXgateway Punch Block...
Page 18: Synchronous-Serial Connection
Synchronous-Serial Connection Definition: A connection type utilizing the RVP protocol, encapsulated over HDLC, to Synchronous send voice packets over the network (using traditional network devices: TA, -Serial CSU/DSU, FRAD) using a synchronous-serial bit stream via the WAN port of the unit.
Page 19: Asynchronous-Serial Connection
Asynchronous-Serial Connection An Asynchronous-Serial Connection is a connection where voice packets are sent at irregular intervals. Each voice packet is preceded with a Start Bit and followed by a Stop Bit. The timing of the transmission is not determined by the timing of a previous character. Figure 3: Advantages: •...
Page 20: Voice Over Ip (Voip)
Voice over IP (VoIP) Definition: A network connection allowing voice packets to be delivered to the Voice over alternate site using the Internet Protocol (IP). In most IP circuits two types of devices are utilized. A server (PBXgateway) is the main hub of information being requested, and a client (the Remote unit) or user obtaining the information.
Page 21: Digital Telephone/Pbx Features
Digital Telephone/PBX Features All features of the PBX are maintained providing individual users seamless access to the corporate phone system from remote locations. Digital phones extended by the PBXgateway have the full functionality of phones located in the corporate facility.
Page 22: Call Suspend
Call Suspend The Call Suspend feature allows the telecom manager to reduce dialup ISDN costs by bringing down the ISDN connection when all phones are inactive for a configurable period of time. When the line is disconnected the phones will display that they are in the Call Suspend mode. Whenever a user goes off- hook or an incoming call occurs, the ISDN connection is brought back up and all phones are taken out of Call Suspend mode.
Page 23: Call Suspend Modes
IP network. However, Call Suspend is useful in IP environments as it reduces bandwidth usage by preventing unnecessary PBX signaling traffic from being sent across the WAN link when the phones at the branch are not being used (minimum timeout of 30 minutes, as with ISDN configurations).
Page 24: Fax Traffic (Definity And Meridian)
The data is compressed using 32 Kbps ADPCM. Each of the ports on an EXTender 6000 or PBXgateway will extend both of the PBX B channels, allowing the use of the second B channel for analog applications such as fax. You can send faxes by simply connecting the fax machine to the expansion card in the digital phone connected to the remote unit.
Page 25: Voice Compression Vs. Bandwidth
Voice Compression vs. Bandwidth The PBXgateway provides a choice of voice compression algorithms to allow up to 12 phones to be extended over T1, Fractional T1, or ISDN lines. The compression algorithm selected determines the bandwidth required. A digital transmission link at speeds of 1.544 million bits per second (or Twenty–four DS0s). DS0: The worldwide standard speed for digitized voice conversation at 64,000 bits per second.
Page 26: Physical Characteristics
• Twelve single-color port status LEDs Back of Unit • One 50-pin, RJ-21 connector used to connect to the PBX • Two DB-25 WAN ports to connect to the network device. • One RJ-45 Ethernet port for LAN connection for Voice over IP traffic and/or Telnet management access.
Page 27: Configuration And Management
Configuration and Management Configuration The configuration, operational, and troubleshooting features of the PBXgateway are accessible through the Management Interface (MI). The MI can be accessed with a Management PC or terminal connected in one of three ways: • Direct Serial connection (see page 53). •...
Page 28: Diagnostic Capabilities
Diagnostic Capabilities The PBXgateway Management Interface (MI) provides the system administrator with numerous diagnostic capabilities. In addition, each time the PBXgateway is powered-up, it performs a diagnostic self-test. Through the MI, you can: • View statistics of the unit • Reset the WAN and Telephony ports •...
Page 29: Chapter 1: Product Specifications
Chapter 1: Product Specifications This Chapter provides information and specifications including; Regulatory approvals, system architecture, memory, WAN design, interfaces, voice, and electrical specifications. PBXgateway System Administrator’s Guide...
Page 30: Specification
High level Data Link Control (HDLC) Interfaces Ethernet Single 10BaseT, RJ-45 Serial/WAN EIA/TIA-232, EIA/TIA-530, EIA/TIA-V35 Management Serial RS-232, DB9 PBX/KSU Up to 8 digital line interfaces over a 25 pair, RJ-21 cable. Voice Voice G.729A, G.711, ADPCM 32, ADPCM 24 compression Protocols and Services Remote Voice Protocol (RVP™) (proprietary) over...
Page 31 Electrical Line Voltage 100-240VAC Frequency 50-60 Hz Max Power 0.8 Amps Consumption Power Input IEC (with 2A Fuse) Filter Mechanical Dimensions 17” x 8” x 1 ¾” (432mm x 203mm x 44mm) Weight 6lbs 7 oz (3 kg) Environmental Temperature 32°...
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Page 33: Chapter 2: Installation
This Chapter provides the following information for installing both the Switch and Remote units: • Pre-installation requirements • How to install the hardware • How to wire the hardware • Complete power-up sequence PBXgateway System Administrator’s Guide Chapter 2: Installation...
Page 34: Safety Checklist
Safety Checklist • Do not install this product near water, for example, in a wet basement location. • Do not overload wall outlets, as this can result in the risk of fire or electrical shock. • Do not attach the power supply cord to building surfaces. •...
Page 35: Hardware Components
Hardware Components Figure 4, below, shows the PBXgateway front panel display and rear panel connectors. Refer to Table 1, on the next page for component descriptions. Note: For details on the components of the Remote Units, refer to the specific Quick Installation Guides (QIG) shipped with each device.
Page 36 Provide a serial connection to the Network Device. Telephony RJ-21, 50-pin male connector. Connects the Interface unit to the PBX. LAN Port RJ-45 connector. Connects the PBXgateway to the LAN for use in IP applications and for management interface access.
Page 37: Pre-Installation Requirements
Pre-Installation Requirements MCK Supplied Equipment PBXgateway • One eight or twelve user, rack mountable device • Two Mounting brackets and hardware • One power cord • One RS-530 Cable • One System Administrator’s Guide • One Application Guide • One QIG (Quick Installation Guide) EXTender 6000 •...
Page 38 Two 50-pin RJ 21 female connectors for connecting the PBX to the PBXgateway and digital phones to the EXTender 6000. • Punch blocks capable of cross connecting the PBXgateway to the PBX and digital phones to the Remote locations. •...
Page 39 Network Requirements The PBXgateway must be installed on an existing LAN or WAN network. • Each unit requires a network device which support s a synchronous-serial interface or a Ethernet connection to a TCP/IP network. • The network must be operational and active to complete the installation of the PBXgateway. •...
Page 40 PBXgateway until specified in the installation procedures. Location Requirements • The maximum length of cable between the PBXgateway and the PBX is 500 ft (150 meters). • The maximum length of cable between the Remote unit and the digital phones is 500 ft (150 meters).
Page 41: Installation
Note: For detail wiring information, see the next page. Procedure 1. Install (2) cross-connect wiring blocks. 2. Connect the digital lines from the PBX to one of the cross-connect blocks via an RJ-21 cable. 3. Connect the PBXgateway’s telephony port to the other cross-connect block using an RJ-21, 50-pin cable.
Page 42 Connections to the PBX RJ-21 (up to 12 Ports) Cable Port Pair WH/BL BL/WH WH/GN GN/WH WH/SL SL/WH RD/OR OR/RD Table 2: Wiring to PBXgateway Wire Color Abbreviations: BK=Black, BR=Brown, RD=Red, OR=Orange, YL=Yellow, GN=Green, BL=Blue, VI=Violet, WH=White SL=Slate PBXgateway System Administrator’s Guide...
Page 43 Mounting the PBXgateway The following procedure explains the steps necessary to secure the PBXgateway to a Introduction standard 19 inch communications rack. Note: The Rack is not supplied with the unit. Procedure 1. Attach the mounting brackets to the unit. 2.
Page 44 Connections to the Network Device The PBXgateway connects to a variety of network devices through a Synchronous- Introduction serial connection, or 10BaseT Ethernet connection. The physical connection is accomplished through two DB-25 connectors labeled WAN1 and WAN2, or an RJ- 45 Ethernet connector.
Page 45: Wiring Information
Wiring Information Wiring Info Figure 7 through 9, lists each pin within the DB-25 connector with the signal description and signal/voltage source, using the Electronics Industry Association (EIA) standard. RS-232 (DB-25) Serial Connector Pinouts Signal/Voltage Source Shield Designations Secondary Tx Data 14 SecondaryReceived Data 16 Receiver Clock 17 Local Loopback 18...
Page 46 V.35 (DB-25) Serial Connector Pinouts Signal/Voltage Source Shield Designations External Transmit Clock (a) 24 Remote Loopback 21 Data Terminal Ready 20 Local Loopback 18 Receive Clock (a) 17 Receive Data (b) 16 Transmit Clock (a) 15 Transmit Data (b)14 RS-530 (DB-25) Serial Connector Pinouts Signal/Voltage Source Shield Designations Common...
Page 47: Compatible Remote Units
Connect the Remote phones to a punch block or break-out box. Wire break-out box or punch block to 50-pin cable RJ-21 connector. Connect the 50-pin, RJ-21 cable to telephony interface at the Remote unit. IMPORTANT: DO NOT connect the Remote Unit to a PBX/KSU. PBXgateway System Administrator’s Guide...
Page 48 Connecting the EXTender 6000 Remote Unit to the Remote Phones Out to Remote Desktops Figure 10: Connections to the EXTender 6000 Cable Port Pair WH/BL BL/WH WH/GN GN/WH WH/SL SL/WH RD/OR OR/RD Table 3: Assignments (25-Pair Cable) Wire Color Abbreviations: BK=Black, BR=Brown, RD=Red, OR=Orange, YL=Yellow, GN=Green, BL=Blue, VI=Violet, WH=White SL=Slate PBXgateway System Administrator’s Guide...
Page 49: Before You Power-Up The Pbxgateway
The units are secured to a rack or placed on a shelf within the rack. The appropriate 50-pin female, RJ-21 connectors are connected to the Telephony Interface and wired to the PBX (PBXgateway) and remote user phones (Remote unit). At least one WAN port is connected to the appropriate network-terminating device.
Page 50: Chapter 3: Configuration
Chapter 3: Configuration This Chapter provides information for configuring the PBXgateway and the Remote units through the Management Interface (MI). Note: All configuration parameters for the Remote units can be accessed from the Switch unit via the “Remote Login” menu selection within the MI. PBXgateway System Administrator’s Guide...
Page 51: Connecting To The Pbxgateway
Connecting to the PBXgateway Interface The PBXgateway has a terminal based user interface for access to the MI for Methods configuration purposes. Console User Interface: VT-100 Enhanced Terminal Interface (ETI) accessed from a PC via one of three possible methods: Direct Serial connection through the console port located on the front of the PBXgateway.
Page 52: What A System Administrator Must Know
What a System Administrator must know • The type of network connectivity used at the Corporate location. (ie: Serial or IP).The type of network through which the PBXgateway communicates with the branch location. • (ie: ISDN, T1, Fractional T1, Frame Relay) •...
Page 53: Connecting To The Management Interface (Mi)
Connecting to the Management Interface (MI) Direct Serial Connection Introduction The console port provides a direct serial connection for the PBXgateway allowing access to all features and functions of the MI and the ability to configure, monitor and troubleshoot the unit. Required cable A standard RS-232 serial straight-through (DB-9, Male) cable is required.
Page 54 Procedure 1. Once the PC is connected to the unit through the console port, open an Enhanced Terminal Interface (ETI) program on the PC. Example: Windows Hyperterminal Note: The MI configuration menus can be accessed through any generic Windows 95, or Windows 98, VT-100 Enhanced Terminal Interface (ETI) program.
Page 55: Internet Access
Internet Access You can also configure the PBXgateway and the Remote units via a web browser interface (Internet Explorer 5.X or higher). The HTML configuration editor menus will follow the same tree structure as the current Management Interface (MI). Login Procedures Start your browser.
Page 56 Telnet Connection The PBXgateway can be configured using a Telnet session over the existing Introduction LAN connection. There is a maximum of four Telnet connections per unit at one time. IMPORTANT NOTE: All IP parameters must be configured before a Telnet session can be established to a unit.
Page 57: Welcome Screen
Welcome Screen Once the system administrator has connected to the MI the following Welcome Screen appears. Figure 13: Welcome Screen IMPORTANT TERMINAL SETTINGS The MI requires a screen size of 24 lines X 80 columns. Make sure the Welcome Screen is bordered on all four sides with a # symbol To enlarge the screen (within the VT-100 application): 1.
Page 58: Help Screen
Help Screen The MI has a built-in Help Screen that provides basic information for navigating through the interface. Figure 14: Help Screen The following information is provided: Terminal Settings - These settings are necessary for properly displaying the configuration screens. Menu Navigation –...
Page 59: Typical Menu
Typical Menu Unit Menu Identifier List System Status “Live” Log Window Figure 15: Typical Menu Note: See the next page for information on the Menu Components. PBXgateway System Administrator’s Guide Menu Data Entry Path Window Unit Name and Software revision Port Status Information...
Page 60 Menu Components Area Description Unit Identifier Displays either “Remote” or “Switch” depending on which unit you are connected to. List of sub-menus used to configure the PBXgateway Switch and Remote Menu List units. An * indicates the active menu selection. Menu Path Displays the menu hierarchy.
Page 61: Key Description
Command Keys The Management Interface (MI) utilizes a minimal set of Introduction command keys to navigate through the different sub menus. The following keys are used: Description Cancel Accepts the change or menu, or exits the current menu. Selects the current item in a menu. Changes the current item in a menu.
Page 62: Network Environments
Network Environments Types of Networks This section of the manual provides the necessary information to configure Introduction the PBXgateway using the Management Interface (MI). The units are programmed at the factory with “default” settings providing basic parameters to accommodate most network environments. Which type of Before beginning the configuration process, it is necessary to identify which Network...
Page 63 Synchronous-Serial Device Configuration (RVP_Direct) This section of the manual provides the necessary information to configure the PBXgateway for connection to a synchronous-serial device. The units are programmed at the factory with “default” settings providing basic parameters to accommodate many network environments Prerequisites for Configuration Both units must be installed properly (see Chapter 3) and the network link between both devices must be operational.
Page 64 Set an Admin Restricting access to the MI. Password Set User ID Map remote users with specific PBX ports. Set SNMP parameters. Configuring necessary information to utilize the Simple Network Management Protocol functions of the MI.
Page 65 Asynchronous-Serial Device Configuration (RVP_Direct) This section of the manual provides the necessary information to configure the PBXgateway™ for connection to an asynchronous-serial device. The units are programmed at the factory with “default” settings providing basic parameters to accommodate many network environments. Prerequisites for Configuration The PBXgateway (at the corporate site) and the EXTender 6000 (at the branch office) must be installed properly and the network link between both devices must...
Page 66 Set an Admin Restricting access to the MI. Password Set User ID Map remote users with specific PBX ports. Set SNMP parameters. Configuring necessary information to utilize the Simple Network Management Protocol functions of the MI.
Page 67 IP Network Configuration (RVP_Over_IP) MCK’s IP-based products utilize Voice over IP (VoIP) technology to deliver remote voice solutions. The voice quality of these solutions is dependent on variables such as available bandwidth, network latency and quality of service (QoS) initiatives, all of which are controlled by the network and internet service providers. Because these variables are not in MCK’s control, it cannot guarantee the performance of the user's IP- based remote voice solution.
Page 68 TCP/UDP Requirements Ensure that the correct TCP/UDP ports have been opened to allow the EXTender 6000 to connect to the PBXgateway through your company firewall. The following TCP/UDP port requirements must be met: The EXTender 6000 uses even numbered ports 12,288 to 12,544. The port numbers start at 12,288 and increment by 2 to the total number of ports used.
Page 69 Set an Admin Restricting access to the MI. Password Set User ID Map remote users with specific PBX ports. Set SNMP parameters. Utilizing the Simple Network Management Protocol (SNMP) functions of the MI. Table 11: Optional Administrative Items PBXgateway System Administrator’s Guide...
Page 70: Setting Pbxgateway Parameters
Setting PBXgateway Parameters IMPORTANT: Changes made in this section, via the MI, are saved to the “Active” config file stored on the EXTender unit. All configuration files are saved with a .rem extension for Remote unit files, and a .swt extension for PBXgateway files.
Page 71 The PBXgateway provides voice connectivity for up to twelve remote users. All phone ports on the PBXgateway are cross-wired to a digital port on the PBX. This provides the remote user with full PBX functionality as if they were placing calls from the corporate office.
Page 72 The tones can be sent as voice (In-band), or as signals (Out-of-band). Tx Attenuation – Attenuation decreases the signal being sent to the PBX. This can be adjusted to decrease the amount of echo during calls. The Tx attenuation can be adjusted separately so as to not affect the Rx audio level.
Page 73 Procedure 1. Access the Voice Menu for the specific phone port from the main menu using the following path: Path: ->Configuration->Port->Default->Voice The following menu appears: 2. Press the → key to access the Method parameter and press the → key to scroll through the various compression methods available.
Page 74 Enabling/Disabling Telephony Ports The system administrator can disable unused phone ports through the MI. The following procedure describes the process for disabling individual phone ports. Note: The Port-><Default> setting enables all twelve ports. Procedure 1. Access the specific Port Menu from the Main Menu using the following path: Path: ->Configuration->...
Page 75 Setting a Connect Password A connect password provides an authorized link between the Remote unit and the PBXgateway. A Connect Password restricts access to the phone port and is matched to the User Id. Both must be entered for access. Note: A Connect password is only required at the remote site if the system administrator has set the password at the PBXgateway.
Page 76 Set User ID The PBXgateway is wired to 8 or 12 different digital lines on the PBX. Each of these lines reflects a remote user extension. If remote users are connected through different Remote units or EXTenders, it is important to “Map” the extensions to the appropriate remote user. This is accomplished by using a User ID.
Page 77 Set Port Description The Description parameter provides 16 characters of text to identify the user or specific port. It is used for administration purposes only. Example: If John Smith’s extension (6143) is connected to Port 1 on the PBXgateway, the Port Description field for port 1 could be set to: Smith, James Procedure...
Page 78 WAN Port Set up The PBXgateway has two WAN ports (WAN 1 and WAN 2) used for a Introduction synchronous or asynchronous-serial connection. The ports communicate via an RS-232, RS-530 or V.35 interface and provide the connections to the third party network devices. Note: Used for RVP_Direct only.
Page 79 Setting the Sync Rate Procedure 1. Access the WAN 1 or WAN 2 Menu using the following path: Path: ->Configuration->WAN-> WAN 1 or WAN 2 2. Press the → key to access the parameters. 3. Press the → key to the Sync Rate parameter and type in the correct Sync rate. This parameter sets the synchronous data transfer speed of the WAN port and must match the network device speed.
Page 80 Setting the Async Parameters Procedure 5. 1. Access the WAN 1 or WAN 2 Menu using the following path; Path: Gateway->Configuration->WAN 1 or 2->Async_Setup The following menu appears. 2. Press the → key to access the parameters. 3. Press the → key to the DCE Type parameter. Press the → key to select the network device being used. A list of recommended devices is in the table below.
Page 81 Note: Press the key to enter the appropriate information provided by the system administrator. ISDN Switch Type parameter. Select the type of Central Office (CO) switch being used for the ISDN connection. Local Dialing Num1 parameter. Enter the DN 1 number assigned to the ISDN line. ISDN SPID 1 parameter.
Page 82: Calculating Jitter And Compression
Calculating Jitter and Compression Calculating the Number of EXTended phones Using a single ISDN line, you will only be able to extend a maximum of 8 phones using G.729a compression. If you plan to extend 8 phones, then you will need more bandwidth, in other words another ISDN Line and another set of ISDN TAs.
Page 83: Ip Parameters
Setting the Mode (signaling protocol Procedure 1. Access the WAN 1 or WAN 2 Menu using the following path: Path: ->Configuration->WAN-> WAN 1 or WAN 2 The following menu appears. Press the → key to access the parameters 2. Press the ↓ key to the Mode parameter. This parameter must match the protocol (V.35, RS-530, or RS-232) used by the network device connected to the WAN port.
Page 84 The following menu appears: 2. Press the → key to access the parameters Note: The following parameters must be assigned by the network administrator. 3. Press the → key to the Address parameter. Enter the IP Address of the PBXgateway and press Enter. 4.
Page 85 Figure 27: Remote Login - IP Address Entry 3. Press the ← key twice to accept changes and go back to the Configuration Menu. 4. On the Configuration Menu, press the ↓ key to the Save option. 5. Press Enter to save changes to the active config (.swt) file. PBXgateway System Administrator’s Guide...
Page 86 Telnet/FTP Set up The PBXgateway can be configured through a Telnet session and files can be saved or retrieved through an FTP session. Telnet By default, Telnet is Enabled. Disabling it will prevent anyone from accessing the unit through Telnet. By default, FTP is disabled.
Page 87 Enabling/Disabling FTP 1. Press the → and ↓ key to the FTP parameter. 2. Press the → key to toggle the FTP parameter between Enabled and Disabled. 3. Press the ← key to go accept changes and go back to the Configuration Menu 4.
Page 88 Enabling/Disabling DNS 1. Access the IP Menu from the Main Menu using the following path: Path: ->Configuration->IP -> DNS The following menu appears: 2. Press the → key to the Enabled parameter. Enabled (Yes) or (No). 3. Press the → and ↓ key to the Domain Name parameter. Type in the name of the domain that the PBXgateway belongs to.
Page 89: System Parameters
System Parameters Assign a Name to the PBXgateway The MI provides a means of identifying the Gateway on the network. This procedure explains the method of assigning a name to the PBXgateway for identification purposes. Note: This name is used strictly for ID purposes only. It is not an IP host name. Procedure 1.
Page 90 Console Baud The Console Baud is the speed at which information is transmitted to and from the PBXgateway through the console port (DB-9) located on the front of the unit. Note: This setting must match the baud rate of the PC serial port connected to the console port.
Page 91: Utilities
Utilities Setting the Date The Real Time Clock (RTC) provides an accurate date/time stamp for log messages and statistics used in the Management Interface (MI). The time is displayed using a 24 hour clock. Example: Date: December 10, 1999 Time: 15:46:37 (no a.m. or p.m.- 24 hour clock) Procedure 1.
Page 92 Setting the Administrator’s Password The administrator password provides access to the Management Interface How the administrator (MI). It is very important to set up an initial administrator password because the password units are shipped without one programmed. You should set an administrator’s works password for both the Branch Office unit and PBXgateway for security reasons.
Page 93 Resetting Ports There may be times when a port, or all the ports have to be reset on the EXTender 6000. Resetting ports may cause damage to the older phones as the voltage parameters for older versus new phones differ. To reset port on a remote that has a variety of older and newer models, unplug all phones.
Page 94: Optional Pbxgateway Parameters
Optional PBXgateway Parameters The following pages describe helpful but optional parameters. Refer to these parameters when needed. 2:1 Configuration Included in this release is the ability to connect two EXTender 6000 remote units, using RVP_Direct, to the two WAN ports of the PBXgateway. Typical Installation The first EXTender 6000 is connected to WAN1 of the PBXgateway.
Page 95 Configuring the Remote Units When configuring the remote units for 2:1 operation, you need to set the Remote Number and Gateway Port Offset parameters correctly. For example, if you are using two 8-user remotes, PBXgateway ports 1 through 8 will be for the first unit, and ports 9 through 16 will be for the second remote.
Page 96 Simultaneous RVP and RVP_IP Connections The PBXgateway now supports the configuration that combines the use of RVP and RVPoIP. In this configuration it will be possible to connect Branch Office EXTender remote modules using RVP and have other client modules connected to the same PBXgateway using RVPoIP, simultaneously. Dial-Up Management Console and Modem Support The PBXgateway software supports the Zmodem protocol on the Management Interface console port.
Page 97 DiffServ Support The PBXgateway software supports the Differentiated Services (DiffServ) packet prioritization protocol. When an EXTender is running in RVPoIP mode the system administrator can choose to use DiffServ to prioritize voice packets within the network (note that all nodes in the network must be configured to prioritize traffic based on DiffServ in order for this feature to function properly).
Page 98: Setting Call Suspend
Setting Call Suspend Basic Installation 1. Make sure the Terminal Adapter is configured to accept AT commands and set for RS232. Note: Consult the documentation provided with your Terminal Adapter for detailed configuration instructions. 2. Using the Management Interface (MI) on the PBXgateway, select the appropriate terminal adapter. To do this, select a value for the DCE Type parameter, as shown on page 80.
Page 99: Console Setup Wizard
Console SetUp Wizard A console setup wizard has been created for the PBXgateway and Branch Office EXTender 6000, and a phone interface setup wizard has been created for the EXTender 4000. The setup wizard will guide a user through most of the required programming and configuration required to complete the initial setup of the units, via the VT100 management console accessed through the DB9 serial port on the PBXgateway.
Page 100: Login To Alternate Remote Unit
Login to Alternate Remote Unit The system administrator can connect to each Remote unit from the PBXgateway through the “Remote Login” command within the Management Interface (MI). This command allows the system administrator to access all Remote units for configuration, troubleshooting, and file transfers.
Page 101: Enabling Connex
The prompts for this application are very similar but may differ in some instances. MCK’s PBXgateway is an application-specific gateway capable of extending dialtone and features of the enterprise PBX to up to 24 users of ConneX Phones and/or mobile phones. ConneX features can be enabled on a port by port basis.
Page 102 2. The number of ports configured for ConneX usage will depend on the number of remote users. 3. Press the → key to the access individual ports, and use the table below to help you set the values for the port parameters. 4.
Page 103: Connex Parameters
Note: If necessary, a comma (,) will be used as a pause in the dialstring. Transfer Key Assigns Transfer call function to a specific key mapped on the PBX. (Meridian Only) Conference Key Assigns Conference call function to a specific key mapped on the PBX.
Page 104: Configuring The Smtp Server
value to zero to disable the Idle Timeout. Values 0-192. Min Password This parameter ensures the minimum length of the ConneX login Length password for security purpose. Also, it provide the following feature for a newly configured user: The System Administrator can assign a ConneX user with an initial password by entering a value in the Password field of the Port Menu.
Page 105: Remote Unit Configuration Parameters
Remote Unit Configuration Parameters This section of the manual provides a list of parameters for configuring each Remote. All configuration parameters necessary for the installation and configuration for the Remote unit are contained within the Remote unit User’s Guide. Direct Serial Connection (RVP_Direct) The EXTender 6000 Branch Office unit utilizes a direct serial connection to provide remote user connectivity.
Page 106 7. Press the ← key to accept changes and go back to the Configuration Menu. 8. Press the ↓ key to the Save option. Press Enter. PBXgateway System Administrator’s Guide...
Page 107 IP Connection (RVP_Over_IP) The EXTender 6000 and the EXTender 4000 Remote units utilize an IP connection to provide remote user connectivity. This means that the Ethernet port on the back of the unit is plugged directly into the existing network through an RJ-45 connector. The PBXgateway IP address must be entered within the Management Interface (MI) of the Remote unit to locate the PBXgateway within the IP network.
Page 108 Path: Remote->Configuration->Connect->RVP_Over_IP->Default Port The following menu appears: Note: The <Default> setting will connect all ports to the same PBXgateway. Individual ports can be set to connect to different PBXgateway units by simply selecting the port. 7. Press the → key to the IP Destination parameter. 8.
Page 109: Customizing Individual Ports
Customizing Individual Ports The system administrator can customize each individual port for phones connected to the Remote unit. The following parameters are described: • Auto-Connect • User ID • Password • Description • Banner • Logout (Avaya only) • MSB Key (Nortel only) Procedure 1.
Page 110 Auto Connect This feature attempts to permanently keep the Remote connected to the Gateway and prevents user from having to press ‘1’ to connect. 1. Press the ↓ key to access the Auto Connect parameter. 2. Press the → key and select, Enabled (Yes), (No), or Default. The Default setting is Auto Connect: Disabled 3.
Page 111 Analog Port The Branch Office EXTender 6000 is equipped with an extra RJ-11 port on the back panel. This port is labeled “Analog” and it provides a connection to an analog phone line (provided at the remote location) for the purpose of reaching emergency services (fire, police). Once the unit is connected to the analog line, the remote user simply presses the assigned key on the digital handset and dials the phone number.
Page 112 Note: This procedure will set the <Default> setting for all ports. 3. Press the → key to enable or disable the analog port. 4. Press the ↓ key to set the numeric “call key” which must be pressed on the remote phone before placing an analog call.
Page 113 Logout Code Set up The Logout Code is the sequence of commands sent to the PBX when you disconnect the phone port (go offline) from the Branch Unit. Note: This only applies to the Avaya protocol units. Procedure 1. Select Logout Code command using the following path: Path: Remote->Configuration->Port...
Page 114 MSB Key Set up The MSB (Make Set Busy) key is used to log agents out of an ACD queue. Once this key is programmed in to the remote unit, the unit will automatically log the agent out of the ACD queue when there are network issues between the PBXgateway and Branch Office units.
Page 115: System Reboot
System Reboot The PBXgateway or any remote can be rebooted through the Management Interface (MI). This parameter is used for resetting the unit during troubleshooting or software upgrades. The MI Reboot is a “soft” reboot, which means that the unit is re-started through the software.
Page 116: Logout
Logout Procedure 1. Select the Logout parameter from the Main Menu, the following message appears: Figure 52: Logout Warning 2. The Management Interface (MI) will ask for confirmation. Press Y to ‘Logout’ out of the PBXgateway. Note: After Configuring a Gateway or Remote you should logout for security reasons. PBXgateway System Administrator’s Guide...
Page 117: Chapter 4: The Management Interface (Mi)
Chapter 4: The Management Interface (MI) This Chapter provides information on all parameters within the Management Interface (MI). Information includes the parameter description, usage, location, and references. PBXgateway System Administrator’s Guide...
Page 118 Introduction This Chapter provides background information for each parameter within the Management Interface (MI). The parameters are defined using two different methods: Parameters listed by menu location Parameters listed alphabetically using the name displayed within each menu. Parameters This method sorts all parameters within the MI by the configuration menu on listed by menu which the parameter appears.
Page 119: Gateway & Remote Menus
Gateway & Remote Menus Port Menu Figure 53: Port Menu PBXgateway System Administrator’s Guide...
Page 120 Voice Menu (Gateway only) Parameter To set this parameter see page Method Path Companding DTMF Tx Attenuation Rx Attenuation Silence Detection Jitter Delay Packet Size Packet Trace WAN Menu Parameter To set this parameter see page Enabled Mode Sync Setup Async Setup PBXgateway System Administrator’s Guide For more information on this parameter...
Page 121 Log Menu Parameter To set this parameter see page Size Default Priority SYS Priority MGMT Priority NET Priority PORT Priority Parameter To set this parameter see page Address Telnet Rlogin SNMP Web Server Syslog PBXgateway System Administrator’s Guide For more information on this parameter see page For more information on this parameter see page...
Page 122 SNMP Menu Parameter To set this parameter see page Enabled Trap Hosts Trap Priority Community Trap path Sys Contact Sys Name Sys Location SysLog Menu Parameter To set this parameter see page Enabled Host Default Priority SYS Priority MGMT Priority NET Priority PORT Priority PBXgateway System Administrator’s Guide...
Page 123 System Menu Parameter To set this parameter see page Name Console Baud Modem init string Utilities->System Menu Parameter To set this parameter see page Set Password Set Date Clear log Dump log Dump Config Reset Stats Login via IP Reboot PBXgateway System Administrator’s Guide For more information on this parameter see page...
Page 124 Utilities->File Menu Parameter To set this parameter see page Copy to Remote Delete Edit Config Optimize Image List Free Space Utilities->Upgrade Menu Parameter To set this parameter see page Console Upload Zmodem Upload Image File Default Image Config File PBXgateway System Administrator’s Guide For more information on this parameter see page For more information on this parameter...
Page 125: Remote Menus
Remote Menus Connect->RVP_Direct Parameter To set this parameter see page Number Remotes Primary Interface Primary Dial Nums Secondary Interface Secondary Dial Nums Utilization Call Suspend Connect->RVP_over_IP Menu Parameter To set this parameter see page IP Destination Call Suspend PBXgateway System Administrator’s Guide For more information on this parameter see page For more information on this parameter...
Page 126: Mi Parameters
MI Parameters Parameter Location: Address Configuration->IP->LAN ->Address (IP->LAN Description: The Internet Protocol (IP) Address ->Address) Usage: A 3-bit address used for IP connectivity. When assigned, the IP Address identifies the PBXgateway I on the network. Example: 193.245.101.67 Dependencies: • Must be assigned by the network administrator •...
Page 127 Parameter Location: Banner Remote>Configuration->Port-> Description: A message or banner is displayed on the Remote phone on power- up or reboot while the phone is offline. Usage: Used for ID purposes and customization. Example: Acme Inc.- Service Division Dependencies: • Remote unit only •...
Page 128 Parameter Location: Community Configuration->IP->LAN->SNMP Description: Used for SNMP. The Community string can be set to any character string, but note that a network manager wishing to access a particular EXTender must use the same Community string. This is only a weak form of security as this Community string is passed in plain text in each SNMP packet.
Page 129 Parameter Location: Default Router Configuration->IP->LAN->Address Description: Enter Internet Protocol (IP) address of the default router to use to access device not on your network. Usage: A 3bit address used as part of the complete IP Default gateway address. When assigned, the default router is used to reach an IP Address not on the local subnet.
Page 130 These tones can be sent across the network and received at the alternate unit as an in-band (voice) signal. The in-band signal is generated by the PBX/KSU or remote phone. If the DTMF tone is sent out-of-band (signaling) the DSP on the alternate unit generates the tone.
Page 131 Parameter Location: Free Space Remote/Gateway->File->Free Space Description: This parameter indicates how much flash file space is available (bytes) to load another file. Example: Runtime.rem (remote) or .swt (Gateway) Dependencies: NA. See Also: Upgrading the EXTender 4000P (Plastic Case)on page 186. Parameter Location: Configuration->IP Description: Enable/Disable File Transfer Protocol (FTP) access.
Page 132 Parameter Location: Image List Gateway->Utilities->Image List Description: Queries the flash file system for a list of image files (.mlb). Usage: Helps you determine what files are on the Gateway, useful when grading Dependencies: NA Parameter Location: IP Destination Remote>Configuration->Connect->RVPoIP->Port 8 Description: This is the IP address of the PBXgateway.
Page 133 Code Description : A code sent by the Gateway to the PBX. This code is used to log ACD agents out of the ACD queue in the event of an abnormal disconnect. This prevents ACD agents from receiving a call during a network outage.
Page 134 Description: The MSB (Make Set Busy) key sends a code from the Gateway to the PBX. This code is used to log agents out of the ACD queue in the event of an abnormal disconnect. This prevents ACD agents from receiving calls during a network outage.
Page 135 Parameter Location: Password Configuration->Port (Connect) Description: A connect password provides a secure link between the PBXgateway I and Remote Unit. Usage: If assigned, the connect password must be entered for communication between the PBXgateway I and a Remote unit. Example: 427stamp Dependencies: The connect passwords for both units must match.
Page 136 Parameter Location: Primary Remote>Configuration>Connect->RVP_Direct Interface Description: This parameter tells the PBXgateway I which Serial WAN port it should try to use in order to bring up phone connections and voice paths. Your Primary Connection port must coincide with the WAN port that is enabled and connected to an appropriate network device.
Page 137 Parameter Location: Priority Configuration->IP->Syslog (Syslog) Description: Selects log message priority to Syslog host. Usage: Used to determine which messages are logged. The Syslog message priority is used to customize the level of troubleshooting desired. Log messages include: Fatal: Unit is not functioning Error: Failure Warning: Problem with unit, still operational Info: EXTender session, someone connected...
Page 138 Parameter Location: Secondary Configuration->Connect->RVP_Direct Interface Description: This parameter tells the PBXgateway I which Serial WAN port it should try to use if the Primary Interface fails or runs out of bandwidth. The Secondary Interface is used as a backup or network overflow of the Primary Interface.
Page 139 Parameter Location: Subnet Configuration->IP->LAN->Address Mask Description: Enter Subnet Mask IP Address Usage: A Subnet Mask identifies the network number (class) and the range of valid machine addresses on the network. Example: 255.255.255.0 Dependencies: Must be assigned by the network administrator See Also: Chapter 4 Setting IP Information Parameter Location: Sync Setup...
Page 140 Parameter Location: SysLocation Configuration->IP->SNMP Description: Used for SNMP. The location of the EXTender. Example: Boston, MA Dependencies: SNMP must be enabled. See Also: Page 237. Parameter Location: Sys Name Configuration->IP->SNMP Description: Used for SNMP. The name of the EXTender user. Example: John Smith Dependencies: SNMP must be enabled.
Page 141 Parameter Location: Trap Path Configuration->IP->LAN->SNMP Description: Used for SNMP. This variable determines the path the EXTender should use to send Traps to the Trap Hosts entered above. The choices are [LAN | WAN | BOTH]. If this variable is set to LAN then the SNMP agent will attempt to send Trap packets out via a wire connection such as Ethernet.
Page 142 Parameter Location: User ID Configuration->Port->Port1 Description: The User ID is a numeric value assigned to the phone port. Usage: The system administrator assigns a User ID for identification purposes and security. It also determines which PBXgateway I port a remote connects to. Dependencies: Must be entered for access to the phone port.
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Page 144: Chapter 5: Troubleshooting
Chapter 5: Troubleshooting This Chapter provides information to locate, isolate, and correct operational errors, communication errors, and functional problems with the PBXgateway, Branch Office, and EXTender 4000 units. This Chapter is divided into six principal areas for troubleshooting: • Baseline Checklist •...
Page 145 Baseline A list of simple checks used as a starting point for troubleshooting the Checklist devices. It covers basic installation requirements, wiring info and network information. Status LEDs Single and tri-color LEDs, located on the front and back panels of each unit.
Page 146: Baseline Checklist
Verify that the unit is plugged into an active AC outlet. Verify that the RJ-21 cable between the unit and the PBX or punch-down block is secure. Verify that the DB-25 cables are secure between the units and network devices. (Synchronous-serial...
Page 147 EXTender 4000 Unit Checklist Verify that the power supply is plugged into an active AC outlet and the power cable is plugged into the unit. Verify that the Ethernet cable is connected and there is an active link status on the EXTender 4000 and Network Hub.
Page 148: Status Leds
Status LEDs PBXgateway and Branch Office EXTender When the units are powered-up, a series of self-diagnostic tests are performed and displayed as a series of LED blinks. The following chart lists the different status sequences. For information on the …… Power-Up Sequence System Status LEDs Port Status LEDs...
Page 149 Power Up Sequence The following steps are performed automatically when the PBXgateway and Branch Office units are powered-up. DRAM Tests – Checks the internal DRAM (Dynamic Random Access Memory) chips. Selftest – Diagnostic routine to verify operation of various hardware components of the unit. ROM Countdown –...
Page 150 Step # 2 Selftest After the DRAM tests a set of selftest diagnostics run. The selftest diagnostics only affect the LEDs if there is a failure. On failure, the Power LED changes from solid green to solid yellow (and remains that way as long as the unit is powered on, or the selftests are run again and pass).
Page 151 Step #3 ROM Countdown After the diagnostics run the ROM goes through a short countdown on the console. During this time the WAN1 LED flickers green. The WAN1 LED goes solid green and the WAN2 LED ‘flickers’ green while the runtime image is being loaded into memory.
Page 152: System Status Leds
System Status LEDs The PBXgateway and Branch Office units have four tri-color LEDs – (RED, Yellow, and Green) indicating the unit status once the runtime image is operating and the status condition of the WAN ports has been determined. IMPORTANT: Refer to page 157 for troubleshooting the units using the System Status LEDs. LED LABEL WAN1 enabled...
Page 153: Port Status Leds
The PBXgateway and Branch Office units each have eight or twelve LEDs indicating the status of the twelve user phones (Branch unit) or PBX/KSU ports (PBXgateway). IMPORTANT: Refer to page 158 for troubleshooting the unit using the Port Status LEDs.
Page 154 Check for a damaged RJ-21cable. If you are sure everything is correct, you may have a bad telephony port on the EXTender or PBX. Note: The most common cause of this problem is faulty wiring. You should double-check all wiring.
Page 155: Lan Status Leds
LAN Status LEDs The back panel contains four LEDs that provide a status of the LAN connection. Note: The “ANALOG” port applies to the Branch Office unit only. 100-240 V ~ 0.8A 50-60 HZ TELEPHONY INTERFACE Label Color Description Green Indicates transmitted packets.
Page 156 EXTender 4000 Once the EXTender™ 4000 is properly connected it will begin a series of self-diagnostic tests which are displayed as a series of LED flashes. The “Status” LED will blink for several seconds as the module is initializing. Once the power-up sequence has finished, (see page 149) the state of the LEDs should be: Label Description Status...
Page 157: Troubleshooting Procedure
Troubleshooting Procedure PBXgateway & Branch Office units The following procedure provides a step-by-step process for identifying and rectifying problems with the PBXgateway and Branch Office units. Each step is a question requiring a “Yes” or “No” response. Each response has a series of checks or actions necessary to correct the problem. Prerequisites: Both units must be powered-up with some LED blinking patterns visible Both units must be connected to an active network capable of sending and receiving packets...
Page 158 LEDs should light solid “Green”. This indicates that the phone port is connected to a digital port on the PBX and to a phone connected to the Remote, but not extended. Are the Port LEDs (labeled 1 through 8) lit solid “Green” ? If the Port LED is OFF this indicates the port is disabled.
Page 159 Test the WAN Connection If all of your Port and WAN LEDs indicate the units are installed properly, but you still cannot connect the remote phones, you should test the WAN connection. Note: This is only applicable for connecting over a synchronous-serial network (RVP_Direct). Test the WAN connection as follows;...
Page 160 The test results are shown below; • If the items circled register any values the problem is firmware related. Power- cycle the unit to clear the values and retest. • If any of the circled items (shown with a “0” value) display any values, there is a problem with the network.
Page 161 Test the IP Connection If all of your Status LEDs indicate the units are installed properly, but you still cannot connect the remote phone, you should test the IP connection. Note: This is only applicable for connecting over a synchronous-serial network (RVP_IP). Test the IP connection as follows;...
Page 162 Voice Quality Expectations EXTenders use industry-standard voice compression methods to allow multiple users to connect using less bandwidth. While the voice quality should remain excellent in all circumstances, you may notice some minor affects depending on the voice compression selected. The person you are talking to on the other end should not notice these affects in most instances.
Page 163: Echo Problems
PBX users, will not be perceived by the party on the other end of the call. EXTender’s Impact on Echo Because MCK EXTenders deal exclusively with digital audio on the line side of a PBX, they cannot cause any echo. However, if you experience any echo from your connection to the PSTN (Public Switched Telephony Network), the EXTender application could make it noticeable because of increased delay in the audio path.
Page 164: Management Interface (Mi) Status Menus
Look for: Significant “NC” values on any phone port. This value indicates that the port is enabled but there is a bad connection between the Remote unit and the phone or the PBXgateway and the PBX. Figure 59: Port Stats...
Page 165 WAN Stats Look for: Any “Framing Errors”, “Parity Errors”, “CRC Errors”, “Overruns”, “DCD Lost”, “CTS Lost” or any “Busy” type errors. Significant values indicate WAN device problems. Figure 60: WAN Stats PBXgateway System Administrator’s Guide...
Page 166 WAN Bandwidth Look for: Any “Clipped ” (Kbps) count. This indicates packets that were not sent as there may not have been enough bandwidth. If this value exceeds the actual Bandwidth that you have assigned in the WAN menu, you may need to increase the WAN Bandwidth. Figure 61: WAN Bandwidth PBXgateway System Administrator’s Guide...
Page 167 Connect Info Look for: A “Current State -> extended” value of “No”. This indicates that the remote phone is not extended, or may not be connected. Significant “Lost Signal” values on any phone port. This value indicates that the port has not completed phone connections.
Page 168 Connect Stats Look for: • A high number of "Connect tries". This indicates the remote is trying to connect to the PBXgateway. If this value is high (maybe above 20), there could be a WAN problem. • A high number of "Disconnect->carrier lost". This directly relates to WAN outages. The WAN devices may be intermittent.
Page 169 RVP_IP Menus IP Active Note: Make sure correct information is shown. If this is not correct, go to the "Configuration->IP- >Address" menu, and enter the correct info. A large number of collisions could indicate network traffic problems. Figure 64: IP Info IP Rx Stats Look for: Any value, that increments other than "total", and "cantforward".
Page 170 IP ARP Make sure you can see your "Default gateway" in this table; especially if your Branch Office unit is on a remote LAN. Figure 66: IP ARP IP Routes The path (IP) to the PBXgateway should be shown in this table. Figure 67: IP Routes PBXgateway System Administrator’s Guide...
Page 171 General System Info Figure 68: System Info PBXgateway System Administrator’s Guide...
Page 172: Remote Phone Messages
(green flicker) with the port. Carrier Lost Displayed if the network (see note) connection to the PBX is lost. Table 18: Connect Error Messages Note: This message is not preceded by “Connect error”. PBXgateway System Administrator’s Guide Action Reset port at PBXgateway.
Page 173 Remote Phone Messages, continued Message Description Connect rejected The PBX/KSU rejects the connection request. Connect Timeout Remote cannot connect to PBXgateway. Network disabled The network device is not connected, being used, or is not active. Network down The network device has a problem.
Page 174: Chapter 6: File Management And System Upgrades
Chapter 6: File Management and System Upgrades This chapter contains information and instruction on upgrading your EXTender and PBXgateway. PBXgateway System Administrator’s Guide...
Page 175 The PBXgateway and Remote units contain a flash file system to retain Introduction basic configuration files, the actual firmware, and the instructions necessary for starting the units. The flash memory system does not require continuous power to retain its memory. Flash memory file system has the following properties: •...
Page 176 The PBXgateway unit saves .cbk files to enable it to contact remote users that are currently disconnected. Note: This file is used specifically for Remote Login capabilities. See page 100 for more information. PBXgateway System Administrator’s Guide...
Page 177: Configuration File Management
Configuration File Management Changing the Active Config file Introduction When the PBXgateway is powered-up, the Flash file system loads a configuration file (called the “active” .rem (Remote) or .swt (Switch) file) which contains all the parameters necessary for operation. The system administrator can change this “active”...
Page 178 Edit Non-Active Configuration Files Introduction The PBXgateway can be used in different applications requiring different parameters. The system administrator may need to set up separate configuration files to accommodate custom parameters for each application. The ability to modify any non-active configuration file, allows the system administrator a method for quickly setting up new units based on existing configuration parameters.
Page 179 Creating a New Config File Introduction The PBXgateway can be used in different applications requiring different parameters. The system administrator may need to set up separate configuration files to accommodate custom parameters for each application. Example: The creation of a new Remote config file on the PBXgateway, and copying that new file to the Remote unit.
Page 180: Uploading Files To Flash
Uploading Files to Flash Using an FTP Connection The PBXgateway is capable of transferring and receiving files using File Transfer Protocol (FTP). The FTP client is used to “put” a new PBXgateway firmware file onto the Flash file system of the unit. The procedure on page 185, Upgrading Firmware will detail the steps to use the new firmware.
Page 181 At the “User” prompt, press Enter. Enter the Admin Password at the “Password” prompt. Press Enter. (see Chapter 4, Setting the Administrator’s Password) At the “ftp>” prompt type Binary and press Enter. At the “ftp>” prompt type Hash and press Enter. Note: This sets up the format for the file being transferred.
Page 182 Using an External WAN Connection Introduction The PBXgateway is capable of transferring files using the external WAN connection between the Gateway and Remote units. This procedure is used to “put” a new file (.m6b or .rem (Remote) or .swt (Switch)) onto the Flash file system of the opposite unit.
Page 183 Using a Direct Console Connection The PBXgateway is capable of transferring text files using a direct console connection between an EXTender unit and a PC. EXTender 6000 and PBXgateway: .m6t EXTender 4000: .mpt This procedure is helpful when a LAN connection is not available. Note: This procedure is only used for uploading an encoded text file to the unit.
Page 184 5. Select Transfer-Send Text File command from the ETI program. Locate the text file to be sent and press Open. Figure 72: Send text file screen The file upload will begin. Note: Files labeled “.m6t or .mpt” are text versions of the firmware, where as “.m6b or .mpb” files are binary files.
Page 185: Upgrading Firmware
Upgrading Firmware Introduction The process of upgrading the firmware for the PBXgateway requires the new executable file (.M6B) to be copied to the unit BEFORE the upgrade can take place. The file can be uploaded to the unit using one of three methods; •...
Page 186: Upgrading The Extender 4000P (Plastic Case)
Upgrading the EXTender 4000P (Plastic Case) The EXTender 4000P uses an image file with the *.mlb extension. We recommend saving it to the c:\MCK directory on your local PC. The upgrade process is divided into 2 main procedures - Step #1 covers the pre-upload file management of each unit that is to be upgraded. Step #2 covers the actual upload / upgrade of the new file to each unit.
Page 187 Step #2 - Upload / Upgrade Procedures 2A.) Uploading the new image file into the unit - The EXTender 4000P is an IP based product. Therefore, there is only one method to upload a file into the unit. Method #1 - FTP upload via a LAN connection or Ethernet crossover cable - use the *.mlb file METHOD #1 - FTP Upload (use the *.mlb file): Note: Each EXTender 4000P unit should have Telnet and FTP enabled and an accessible (pingable) IP address assigned before proceeding.
Page 188: Chapter 7: Glossary
Chapter 7: Glossary This Chapter provides a list of terms that are used in the operation or set up of the PBXgateway or MCK Communications product line. PBXgateway System Administrator’s Guide...
Page 189 +12 VDC 12 volt direct current. 120 vac 120 volt alternating current (North American standard electrical supply). ADPCM Adaptive Differential Pulse Code Modulation. A reduced bit rate variant of PCM (Pulse Code Modulation) audio encoding. Address Resolution Protocol. Asynchronous Transfer Mode. A high bandwidth, low-delay, connection-orientated, packet-like switching and multiplexing technique.
Page 190 Bandwidth The width of a communications channel. Measured in bits per second (bps). Baud Rate The speed in Kbps at which digital data can be transmitted. Broadcast Address This is the address that sends IP packets to all devices on the same Network Number. CSMA/CD Carrier Sense Multiple Access / Collision Detection.
Page 191 Dedicated Subscriber Lines Communication lines (usually twisted pair) that are used to connect on-premise telephone equipment (such as a PBX/KSU) to the Central Office. Also referred to as direct lines. Default Gateway Normally the IP address of a router. Used to specify where IP packets are to be sent that are not destined for the same network number.
Page 192 Facility Transmission facilities. Usually a two metallic pair set of cords, but can be telephone company carriers, T-1, microwave or dial-up telecommunications lines. FRAD Frame Relay Access Device. A FRAD is responsible for framing data with header and trailer information prior to presentation of the frame to a frame relay switch.
Page 193 ISDN Integrated Services Digital Network. for the desktop, and PRI, which is 1,544,000 bps and designed for telephone switches. BRI uses four unshielded normal telephone wires (two twisted pairs) to deliver two “Bearer” (B channel) of 64K bps each and one “data” (D channel) of 16K bps.
Page 194 On-premise Lines Communication lines (usually twisted-pair) that are used to connect the PBX/KSU to the telephone. PBXgateway System Administrator’s Guide...
Page 195 A device used to connect one group of wires to another. A punch block is used to connect the digital lines from the PBX to the RJ-21 cable connected to the PBXgateway. Quality of Service. A measure of the telephone service quality provided to a subscriber.
Page 196 A six conductor modular jack that is typically wired for four conductors. It is the most common jack used for connecting telephones, modems and fax machines. RJ-21 A 25-pair connector used for connecting the PBXgateway to the PBX. Router A device used to forward packets from one or more Network Numbers, to the intended destinations.
Page 197 Sync Rate The data transfer speed or rate of the synchronous serial port of the network device connected to the WAN port of the PBXgateway or EXTender 6000 Remote unit. The Sync Rates of the serial ports must match. System Administrator Basically, the person in charge of managing the network.
Page 198 A digital transmission link with a capacity of 1.544Mbps. Terminal Adapter. Allows non-ISDN terminals to operate on ISDN lines. Tele Connect Protocol. An IP port, as specified in the OSI model. TCP/IP Transport Control Protocol / Internet Protocol. Telnet A connection type protocol. User Datagram Protocol.
Page 199: Appendix A: Management Interface (Mi) Menus
Appendix A: Management Interface (MI) Menus Introduction The PBXgateway Management Interface (MI) provides the system administrator with a VT-100 style interface for the complete configuration of both the Gateway and Remote units. Main Menu The Main Menu which appears when the MI is first entered, displays the following submenus;...
Page 200: Main Menu
Main Menu Menu Sub-Menus Configuration Port Default Ports 1-8 Connect (R) Analog Card (B) System Save Status Port Connect System Utilities System File Diagnostics Upgrade Remote Login Logout Table 20: Main Menu (R) Applies to the Branch Office & EXTender 4000 units only. (B) Applies to the Branch Office unit only.
Page 201: Port Menu
Port Menu Menu Parameters Default Enabled Password Auto Connect Banner (R) Voice (G) Ports 1-8 Enabled Auto Connect User ID Password Description Voice (G) Banner (R) Logout Code (R) (Avaya Protocol) MSB Key (R) (Nortel Protocol) Table 21: Port Menu (R) Applies to the Branch Office &...
Page 202: Voice Menu
Voice Menu Parameters Possible Value Method ADPCM 32 ADPCM 24 G.729A, G.711, µLaw Companding Alaw DTMF In-band (Avaya Protocol Out-of-band only) Jitter Delay 0-250 Packet Size 1-12 Packet Trace Enabled Disabled Table 22: Voice Menu PBXgateway System Administrator’s Guide Default For more info see value page...
Page 203: Wan Menu (Wan 1 & Wan 2)
WAN Menu (WAN 1 & WAN 2) Parameters Possible Value Enabled Mode Sync-V.35 Sync-RS232 Sync-RS530 Sync Set up- Multiples of 56K or Sync Rate Table 23: WAN Menu PBXgateway System Administrator’s Guide Default value WAN 1 - WAN 2 - No Sync-V.35 [384000] For more info...
Page 204: Connect Menu (R)
Connect Menu (R) Parameters Possible Value Type RVP_over_IP RVP_Direct RVP_Direct RVP_over_IP Table 24: Connect Menu (R) Applies to the Branch Office & EXTender 4000 units only. Analog Card (G) & (B) Menu Parameters Defaults Enabled Ports 1-8 Ring Table 25: Analog Menu (G) Applies to the PBXgateway unit only.
Page 205: Rvp_Direct Menu (R)
RVP_Direct Menu (R) Parameters Possible Value Primary Interface Secondary Interface Utilization Table 26: RVP_Direct Menu (R) Applies to the Branch Office & EXTender 4000 units only. PBXgateway System Administrator’s Guide Default For more info value see page WAN1 WAN1 WAN2 NONE NONE WAN1...
Page 206: Rvp_Over_Ip Menu (R)
RVP_over_IP Menu (R) Parameters Possible Value Default Port- Valid IP address IP Destination Ports 1 to 8- Valid IP address IP Destination Table 27: RVP_over_IP Menu (R) Applies to the Branch Office & EXTender 4000 units only. PBXgateway System Administrator’s Guide Default value For more info see page...
Page 207: Log Menu
Log Menu Parameters Possible Default Value value 4096- 32768 Size 131072 Default Info Info Priority SYS Prior Debug <Default> MGMT Prior Trace <Default> NET Prior Fatal <Default> Port Prior Error <Default> Warning Table 28: Log Menu PBXgateway System Administrator’s Guide For more info see Page...
Page 208: Ip Menu
IP Menu Parameters Possible Value Address Valid IP address Subnet Valid IP address Mask Default Valid IP address Router Telnet Enabled Disabled Enabled Disabled Enabled – Yes/No Server IP Address Domain Name SNMP Server Syslog Table 29: System Menu PBXgateway System Administrator’s Guide Default For more value...
Page 209: Snmp Menu
SNMP Menu Parameters Possible Default Value value Enabled Trap Hosts Trap Priority Error Error Warning Info Fatal Trap Path Both Sys Contact Sys Name Sys Location Table 30: SNMP Menu PBXgateway System Administrator’s Guide For more info see page...
Page 210: Syslog Menu
Syslog Menu Parameters Possible Default Value value Enabled Host Default Info Info Priority SYS Prior Debug <Default> MGMT Prior Trace NET Prior Fatal Port Prior Error Warning Table 31: SysLog Menu PBXgateway System Administrator’s Guide For more info see page...
Page 211: System Menu
System Menu Parameters Possible Value Name Use Switch Time (R) Switch Time Offset (R) Console Baud 9600 19200 38400 2400 4800 Table 32: System Menu (R) Applies to the Branch Office unit only. PBXgateway System Administrator’s Guide Default For more value info see page...
Page 212: Utilities Menu
Utilities Menu Menu Parameters System Password Set Date Clear log Dump Log Dump Config Reset Stats Reboot File Copy to (unit) Delete Edit Config Optimize Diagnostics Upgrade Console Upload Image File Configure File Table 33: Utilities Menu PBXgateway System Administrator’s Guide Possible Default For more info...
Page 213: Set Date Menu
Set Date Menu Parameters Possible Default Value value Month Jan-Dec Current month Day of month Year Hour Minute Second Daylight Enabled Enabled Savings Disabled Table 34: Set Date Menu PBXgateway System Administrator’s Guide For more info see page...
Page 214: Diagnostics Menu
Diagnostics Menu Menu Parameters Possible Value Test IP Begin Test IP Address Count Test Begin Test WAN Port Count Packet Size Timeout Reset Reset Port Table 35: Diagnostics Menu PBXgateway System Administrator’s Guide Default For more info value see page...
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Page 216: Appendix B: Bandwidth Requirements
Appendix B: Bandwidth Requirements This Appendix provides information on the required bandwidth necessary to accommodate remote users connected to the PBXgateway using a synchronous-serial connection via a WAN port. PBXgateway System Administrator’s Guide...
Page 217: Overview
Voice Compression for Each User Number of Users The number of users is the number of simultaneous users (digital PBX phones) that will be extended at any given branch location. Physically, there could be up to twelve simultaneous users for each PBXgateway unit.
Page 218: Voice Compression
Voice Compression The PBXgateway deploys voice compression in order to extend multiple users across fewer data channels. The PBXgateway supports the following voice compression algorithms: 32 Kbps ADPCM, 24 Kbps ADPCM and G.729A. Depending on the voice compression algorithm selected, you may need anywhere from 16 Kbps (G.729A) up to 40 Kbps (ADPCM 32) per user.
Page 219: Selecting The Proper Voice Compression
Selecting the Proper Voice Compression The best voice quality is achieved by using the ADPCM 32 compression. The maximum quality comes at the expense of the highest utilized bandwidth. The largest voice compression is achieved by using G.729A. If you are using this algorithm, you will save on bandwidth and still achieve voice quality that is regarded as near toll.
Page 220: Appendix C: Extender 6000 Phone-Set Interface
Appendix C: EXTender 6000 Phone-Set Interface Provided for reference only. This Chapter provides information on the Phone-Set Interface. This interface provides the system administrator with limited configuration parameters using a digital telephone keypad for input commands. PBXgateway System Administrator’s Guide...
Page 221: Phone-Set Interface
Phone-Set Interface Introduction The Phone-Set interface is used for setting limited configuration parameters for the EXTender 6000 and EXTender 4000 remote units from a two-wire digital phone. Settings include: • Console Data Rate • IP Parameters • Default Route Accessing Press ‘Hold’...
Page 222 Note: Once in the interface this is the first screen displayed. 2: Ok 3: Nxt Exit Admin Menu 1: Prv 2: Ok 3: Nxt Set Console 1: Prv 2: Ok 3: Nxt Data Rate: 9600 1: Prv 2: Ok 3: Nxt IP Address Enter IP Address Drop to Accept...
Page 223: Appendix D: Snmp
Appendix D: SNMP This Chapter provides information on the PBXgateway Simple Network Management Protocol (SNMP) parameter. PBXgateway System Administrator’s Guide...
Page 224: Introduction
Introduction The PBXgateway supports the Simple Network Management Protocol (SNMP) for monitoring the PBXgateway and multiple Remote units. SNMP: The network management architecture for managing virtually any network type including TCP/IP and other protocols (IPX, etc…). SNMP operates on top of the Internet Protocol (IP). The purpose of SNMP is to flag failures, or error conditions with the Switch and/or Remote units and to automatically notify the network administrator.
Page 225: Mi Status Menu Vs. Mib Group Table
MI Status Menu vs. MIB Group Table MI Status Menu (path: Switch->Status->WAN Stats) Table 36: Status Menu vs. MIB Table IMPORTANT NOTE: This is an example of the MIB files internal group, in this case it is the extWANStatsgroup. This is an internal table within the EXTender MIB file which accommodates every status entry for the Status menu within the MI.
Page 226 Major Groups of the EXTender MIB MIB Group Management Interface (MI) Menu extSystemGroup Status->System->General Info extInfoTable Status->Connect->Connect Info extStatisticsTable Status->Connect->Connect Stats extPortStatTable Status->Port extWANStatTable Status->WAN->WAN Stats extBandwidthUsageTable Status->WAN->WAN Bandwidth extDiagnosticTable Status-> System->HW Diagnostics extPortTable Status->Port->Port Stats extAlarmNotificationGrou The “LOG messages” that appear in the LOG.
Page 227: Mib Group Tables
MIB Group Tables Group Name: extSystemGroup extHardwareType extSystemName extSerialNumber extTimeBooted extIPAddress extMACAddress extRuntimeVersion extPLDVersion extSignalDSPVersion extVoiceDSPVersion extFlashVersion extROMVersion extHardwareVersion extSerialPorts extPhonePorts extDRAM extHeap extFlash extBandwidthAvailable extDCESupportVersion Table 38: extSystemGroup PBXgateway System Administrator’s Guide Description Indicates if unit is “Switch (Gateway)” or “Remote”. This is the name specified in the “Configuration->System”...
Page 228 Group Name: extInfoTable extInfoPort extInfoCurrentState extInfoDuration extInfoExtended extInfoOffHook extInfoVoice extInfoSignalPort extInfoVoicePort extInfoLostSignal extInfoV42Resync extInfoV42FarResync extInfoV42Retries extInfoV42Timeouts Table 39: extInfoTable PBXgateway System Administrator’s Guide Description Ports 1-8. State of port: UP, RD, NC, XX, VC, AN, CS The duration in current state. Indicates if port is extended.
Page 229 Group Name: extStatisticsTable extStatConnectTries extStatConnections extStatByUser extStatCarrierLost extStatPortOffline extStatPortInUse extStatNoVoice extStatBadPassword extStatBlockedCalls extStatLostSignalStat extStatLostSigDisconnect extStatLostSigReconnect Table 40: extStatisticsTable PBXgateway System Administrator’s Guide Description Amount of connect attempts. Amount of successful connections. Amount of Disconnects by User. Amount of Disconnects from Lost Carrier. Amount of Disconnects from port being offline.
Page 230 Group Name: extPortStatTable extPstatPercentVC extPstatPercentUP extPstatPercentRD extPstatPercentNC extPstatPercentXX extPstatVCcount extPstatVCaverage extPstatUPcount extPstatUPaverage extPstatRDcount extPstatRDaverage Table 41: extPortStatTable PBXgateway System Administrator’s Guide Description Percentage value of all call types that User/Port was on a “VC” (Voice Call). Percentage value of all call types that User/Port was “UP” (connected).
Page 231 Group Name: Description extWANStatTable extWAN Shows WAN ports: WAN1, WAN2 extWANPortType Shows WAN port type: Sync extWANPortState State of WAN port: UP, DN, INIT, CNCT extWANPortEnabled WAN enabled state: Enabled, Disabled. extWANTxPackets Number of Transmited packets. extWANTxBytes Number of Transmited bytes. extWANRxPackets Number of Received packets.
Page 232 Group Name: extBandwidthUsageTable extBandwidthIndex extBandwidthTime extBandwidthSent extBandwidthClipped extBandwidthPercentage Table 43: extBandwidthUsageTable Group Name: extDiagnosticsTable extDiagTest extDiagResult Table 44: extDiagnosticsTable PBXgateway System Administrator’s Guide Description Indicates the sample times: every hour Time at which each sample occurred. Bandwidth sent during sample period. Bandwidth clipped during sample period.
Page 233 Group Name: extPortTable extPtabPortID extPtabEnabled extPtabAutoConnect extPtabBanner extPtabDescription extPtabUserID extPtabLogout extPtabVoiceMethod extPtabVoicePath extPtabVoiceCompanding extPtabVoiceDTMF extPtabVoiceSwitchEcho extPtabVoiceRemoteEcho extPtabVoiceSilenceDetection extPtabVoicePacketTrace extPtabVoiceJitterDelay extPtabVoicePacketSize Table 45: extPortTable PBXgateway System Administrator’s Guide Description The Port ID names. The “Enabled” value in the Ports Default & 1-8 menus. The “Auto connect”...
Page 234 Group Name: extAlarmNotificationGroup extAlarm Table 46: extAlarmNotificationGroup Group Name: extSnmpControlGroup extSnmpEnabled extTrapPriority extTrapHost1 extTrapHost2 extTrapHost3 extTrapHost4 extTrapHost5 extTrapHost6 extTrapHost7 extTrapHost8 extTrapPath Table 47: extSnmpControlGroup PBXgateway System Administrator’s Guide Description Log messages that appear in the Log file. Description Indicates SNMP is enabled. Indicates the Priority setting for SNMP traps to be sent.
Page 235 Group Name: extTopologyGroup extTopType extTopDevice1 extTopDevice2 extTopDevice3 extTopDevice4 extTopDevice5 extTopDevice6 extTopDevice7 extTopDevice8 Table 48: extTopologyGroup Group Name: extSuspendTable extSuspendEnabled extSuspendRvpMethod extSuspendIpDestination extSuspendRemLoginTimeout extSuspendTimeout extSuspendMode extSuspendACDTone Table 49: extSuspendTable PBXgateway System Administrator’s Guide Description The device type of the main unit: Switch, Remote Device type connected to Port 1.
Page 236 Group Name: extRvpDirectGroup extRvpDirectPrimaryInterface extRvpDirectPrimaryDialNum1 extRvpDirectPrimaryDialNum2 extRvpDirectSecondaryInterface extRvpDirectSecondaryDialNum1 extRvpDirectSecondaryDialNum2 extRvpDirectUtilization extRvpDirectDialback Table 50: extRvpDirectGroup Group Name: extRvpOverIpGroup extRvpOverIpInterface Table 51: extRvpOverIPGroup PBXgateway System Administrator’s Guide Description The RVP_Direct Primary interface: WAN1, WAN2 The first Primary dial number. The second Primary dial number. The RVP_Direct Secondary interface: WAN1, WAN2 The first Secondary dial number.
Page 237: Snmp Set Up
SNMP Set up This Addendum covers information for installing all support software, accessing and identifying specific trap information, viewing the “Alarm Log” and walking the MIB. Set up steps 1. Load a third party-network management software package, such as HP OpenView®, onto the PC used to manage the PBXgateway Switch and Remote units.
Page 238 Setting the Community Password The EXTender comes with a default SNMP read password also known as a Community String. This password must be specified inside the third party software to allow the user to view MIB objects. Note: Before setting the password, the units must have an IP Address assigned by the network administrator and must be part of the software “Network View”.
Page 239 Defining a Fatal Trap Below is an example of setting up “HP Openview for Windows” to receive the Log messages from the PBXgateway EXTender. 1. From within the third party software, navigate to the Add Trap window. 2. In the box Number: type: “1” 3.
Page 240: Using Snmp To Monitor & Troubleshoot Problems
Viewing the Customized Alarm Log Procedure 1. Click the Alarm icon. The Following screen appears: 2. The Customized trap messages are color coded for identification purposes: “Red” – Trap messages that are considered Major/Critical. “Yellow” – Trap messages that are considered a “Warning” “Purple”...
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Page 243: Appendix E: Log Messages
Appendix E: Log Messages This Chapter provides information on Log Messages. A partial list is provided to define the log message, provide an example for reference, and any required action that should be taken. PBXgateway System Administrator’s Guide...
Page 244: Log Messages
Log Messages Introduction Each menu within the MI contains an area to display log messages that provide detailed information on the status and condition of the unit. These messages are grouped into four categories with each one detailing a specific functional area of the EXTender operation.
Page 245 Log Priorities Log Priority Definition Fatal Unit failed. Contact customer service. Error Unit failed but may recover. Try rebooting the unit. Warning Unexpected error but unit should still function. Info Routine event occurred. Debug Details on every event only seen with priority set to “Debug” or “Trace”. Note: Debug messages are NOT included in the following list.
Page 246 0/2/5 INFO MGMT Completed test on WAN 1 INFO MGMT Resetting all ports(1-8) INFO MGMT Resetting Port 2 The administrator reset the indicated INFO MGMT Resetting WAN 1 The administrator reset the indicated INFO MGMT Rlogin logout Priority Category Message INFO MGMT Rlogin session 1...
Page 247 requires a WAN reset INFO MGMT The system statistics have been reset. INFO MGMT WAN 1 sent 20 (10 byte) packets, received 20. Avg time: 11(msec) Priority Category Message WARNING MGMT Console upload failed WARNING MGMT Failed login on the console WARNING MGMT Failed Rlogin login...
Page 248 Error ERROR MGMT WEB: File I/O Error: int_msg.txt, open. ERROR MGMT WEB: Process Error: Init. OCB, unable launch HTTP server. PBXgateway System Administrator’s Guide configuration and cabling. An error occurred while the web server was trying to perform a file I/O operation (such as open, read, write, or rename) on the specified file.
Page 249: Appendix F: Connex Application Guide
Appendix F: ConneX Application Guide Use this Appendix to help you get your ConneX phone up and running. Quick Setup steps, as well as key presses and screen displays are included to help you with your ConneX application. PBXgateway System Administrator’s Guide...
Page 250: Personal Connex Information
Personal ConneX Information IMPORTANT: The terms RemoteConneX and MobileConneX will be referred to as ConneX, unless otherwise noted in this document. This guide was prepared for: ________________________________________________ (A) What number will I dial to access the ConneX PBXgateway? __________________________________________________ (B) What extension will I dial to access my corporate voicemail? __________________________________________________ (C) What is my password? __________________________________________________...
Page 251: Using Connex
The ConneX application is especially attractive to mobile workers because they can receive calls and access the corporate PBX system and commonly used voice applications from anywhere. PBX applications that are accessible through your mobile phone include: internal dialing, hold, transfer, conferencing and dialtone.
Page 252: Programming Your Mobile Phone
When Jane wants to bypass long-distance toll charges, she dials into the ConneX PBXgateway using the number provided by the System Administrator to get PBX dialtone. Once she has accessed the dialtone she can place calls through the PBX system.
Page 253: Operation Modes
ConneX PBXgateway confirms that Jane is an authorized user, it will call her mobile phone back to connect her to the PBX. The user is not prompted to press the PBX key to accept the call. Security precautions prevent unauthorized access to the PBX system: Configure Jane’s port to Fixed or Fixed/Forced modes.
Page 254 PBX to place an outbound call (i.e. 9,1). 5. If you want to place multiple calls while connected to the PBX, hang up or release first call and press * * * to get dialtone to make the next call. You will hear dialtone again. You can place as many calls as needed.
Page 255 (i.e. 9,1). 7. If you want to place multiple calls while connected to the PBX, hang up or release first call and press * * * to get dialtone to make the next call. You will hear a dialtone again. You can place as many calls as needed.
Page 256: Connex Mobile Application Commands - Definity
Do Not Disturb (DND) Tip: Press the keys (i.e. ## T) at a consistent pace to envoke the PBX feature “transfer”. The other party will hear the key presses. You control when incoming calls are directed to your mobile phone depending on your needs.
Page 257: Connex Mobile Application Commands - Meridian
Do Not Disturb (DND) Tip: Press the keys (i.e. ## T) at a consistent pace to evoke the PBX feature “transfer”. The other party will hear the key presses. You control when incoming calls are directed to your mobile phone depending on your needs.
Page 258: Connex Mobile Application Commands - Norstar
A short tone will indicate another incoming call Access a specific feature/line key. These are pre-programmed for the user’s extension on the PBX Put call on Hold Hang Up/Release Call Set up a conference call Transfer a call...
Page 259: Getting Started On A Remoteconnex Phone
‘Personal RemoteConneX Info’ section or contact your System Administrator. A password is optional but highly recommended. 4. You are now logged into the system and should be able to see the PBX: Idle Menu. There are two methods to use your phone for office functionality: •...
Page 260: Making And Answering A Call
Placing an Office Call Press the Line 1 or Next LN softkeys to draw a dialtone. You will enter the PBX: Active Call menu. Dial the phone number of the desired party. Remember that this IS your office phone so you must dial any pre- fixes needed to make a call from your office (i.e ‘9’).
Page 261: Using Active Call Commands
Press the Flash softkey to answer the incoming call. Your current office call will be placed on hold. When completed, press the Flash softkey again to return to the PBX: Idle menu. Press the Next LN softkey to retrieve the office call that was placed on hold.
Page 262: Pbx:admin Menu
Press the Dialbck softkey. This confirms dialback number has been set. Press SetDB. Enables dialback. 3. Press Check DB. Recites the entered DB number. PBX:Voice Mail Menu This menu is displayed during the phoneset ConneX software download, when the Voicemail password screen is skipped.
Page 263: Norstar Ksu Connex Configuration
Norstar KSU ConneX Configuration This section illustrates two variations of Norstar KSU settings to enable ConneX functionality on the PBXgatway: 1. Line Assignment Method – ConneX configuration with no digital set and one remote client. 2. ConneX Session Port – Bridged or Ghost configuration when the ConneX client acts as a ghost set receiving calls targeted to an actual desk set (either extended from a Remote EXTender or directly connected to the KSU) Trunk Port KSU Configuration –...
Page 264: Definity Pbx Connex Configuration
Definity PBX ConneX Configuration The instructions below are applicable for the configuration of Avaya’s DEFINITY ECS running release 3 or higher: SCENARIO #1: Office Phone Used in Conjunction with the ConneX Phone There is only one change required on the user’s office extension when he/she wishes to use the ConneX phone as a complementary business tool.
Page 265: Scenario #2: Only Connex Phone Is Used
11. Done. The DEFINITY PBX is now configured to support one user. Meridian PBX ConneX Configuration These instructions are applicable for the configuration of Nortel’s Meridian PBX running release 22 or higher: SCENARIO #1: Office Phone Used in Conjunction with the ConneX Phone There is only one change required on the user’s office Terminal Number (TN) when he/she wishes to use...
Page 266: Scenario #2: Only Mobile Phone Is Used
Number (DN). The SCR appearance MUST be DID capable to allow the mobile user to dial the Directory Number to access the corporate PBX. 5. Done. The Meridian 1 PBX is now configured to support one user. SCENARIO #2: Only Mobile Phone Is Used Provisioning the Primary Voice Channel of the Mobile Phone’s TN –...
Page 267 Number (DN). The SCR appearance MUST be DID capable to allow the mobile user to dial the Directory Number to access the corporate PBX. 4. Done. The Meridian 1 PBX is now configured to support one user. PBXgateway System Administrator’s Guide...
Page 268 Example for Scenario #1 – Programming the Primary Voice Channel (Ch1) DATE PAGE TYPE 2616 CDEN CUST Enter voicemail box number (optional) TGAR NCOS SGRP RNPG XLST LMPN RMMD CFTD ICDD CDMD MCTD GPUD DPUD DNDD CPFA CPTA ABDD DDGA NAMA DRDD EXR0...
Page 269 Example for Scenario #1 – Programming the Secondary Data Channel (Ch2) TYPE: TYPE 2616 DATE PAGE TYPE 2616 CDEN CUST TGAR NCOS SGRP RNPG XLST LMPN RMMD CFTD ICDD CDMD MCTD GPUD DPUD DNDD CPFA CPTD ABDD DDGA NAMA DRDD EXR0 USRD ULAD...
Page 270: Definity Ecs Configuration
DEFINITY ECS Configuration Termination of the EXTender 1000 and 3000 In order to use the EXTender 1000 or the EXTender 3000 with the PBXgateway, you first need to configure the second I channel (CH2) of each DEFINITY port assigned to a remote user. After the DEFINITY is configured, you can then configure the PBXgateway for termination of the EXTender 1000 or 3000 units.
Page 271 If using this Remote unit: EXTender 1000 EXTender 3000 5. Under Station Options, use the ↓ key to access the “Data Module ?” parameter as shown below: 6. Change “Data Module?” as follows: For the EXTender 1000 Remote -- change the setting to “ Analog” For the EXTender 3000 Remote -- change the setting to “Data Module”...
Page 272: Meridian Pbx Configuration
In order to use the EXTender 3000 with the PBXgateway, you first need to configure the second I channel (CH2) of each PBX port assigned to a remote user. After the PBX is configured, you can then configure the PBXgateway for termination of the EXTender 3000 units, as described on page 40.
Page 273 UNR FBD WTA LPR MTD FNA HTA ADD HFA MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD DDGA NAMA...
Page 274 TYPE 2616 CDEN CUST TGAR NCOS SGRP RNPG xlst UNR CTD FBD WTD LPR MTD FND HTA ADD HFD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD DTA DRG1 POD DSX VMD CMSD CCSD SWD LND CNDD CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD CLTD ASCD CPFA CPTD ABDD CFHD FICD NAID BUZZ AHD...
Page 275 B2 channel from the EXTender 3000. Note: The underlined items above are the minimum CLS requirements. Note: The shaded PSEL entries above are not shown when printing (PRT) from LD 11 on the PBX. PBXgateway System Administrator’s Guide...
Page 276: Index
Index Address parameter, 120 Alarm Log-Viewing, 256 Analog Card (G) & (B), 207 Async Parameters setting, 72 Async Rate parameter, 72, 120 Asynchronous transmission, 4 asynchronous-serial, 8 Auto Connect parameter, 120 Bandwidth Requirements for RVP_Direct, 219 Banner parameter, 121 Begin Test (IP) parameter, 121 Begin Test (WAN) parameter, 121 Branch Office Unit Checklist, 140 Call Suspend...
Page 277 Local Dialing Num1, 73 Local Dialing Num2, 73 Telnet, 134 MIB Group Tables, 238 MIB-Installing Files, 250 MIB-Management Information Base, 232 mounting PBX, 32 multiple remote users, 3 Network Checklist, 140 network connections types of, 4 network devices, 33 network types...
Page 278 PBXgateway System Administrator’s Guide...

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Pbxgateway

MCK EXTender PBXgateway System Administrator Manual

Product Overview

Chapter 1: Product Specifications

Chapter 2: Installation

Chapter 3: Configuration

Chapter 4: The Management Interface (MI)

Chapter 5: Troubleshooting

Chapter 6: File Management and System Upgrades

Chapter 7: Glossary

Appendix A: Management Interface (MI) Menus

Appendix B: Bandwidth Requirements

Appendix C: Extender 6000 Phone-Set Interface

Appendix D: SNMP

Appendix E: Log Messages

Appendix F: Connex Application Guide

Quick Links

Troubleshooting

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Summary of Contents for MCK EXTender PBXgateway

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