Summary of Contents for MCK EXTender PBXgateway II
PBXgateway System Administrator’s Guide Quality is our job. Customer satisfaction is our mission! M-GWY2-MXM Rev AF May 24, 2004...
Citel Technologies. Information in this publication is subject to change without notice. Citel Technologies may have patents or pending patents applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this publication.
What is the EXTender 3000 for ISDN?... 17 What is the Analog EXTender 1000 for PSTN? ... 17 What is the Mobile EXTender for Cellular and Analog Telephones? ... 17 PBX EXTender and PBXgateway II Compatibility ... 18 Types of Network Connections... 18 Voice Transmission ... 18 Synchronous-vs Asynchronous Transmission ...
Customer Supplied Equipment ... 43 Network Requirements... 43 Power Requirements... 44 Location Requirements ... 44 Installation... 45 Connections to the PBX ... 45 Mounting the PBXgateway II... 47 Connections to the Network Device ... 48 Wiring Info ... 49 Compatible Remote Units ... 52 Network Requirements...
Setting the Async Parameters ... 86 Setting Jitter and Compression ... 88 Setting the Voice Parameters ... 88 IP Parameters ... 89 IP Address Parameters ... 89 SNMP Setup... 90 Telnet/FTP Setup... 93 Enabling/Disabling Telnet ... 93 Enabling/Disabling FTP... 93 DNS Set up ...
Lifeline or 911 Phone Notice CAUTION If you dial 911 on your display telephone, when the telephone is connected to the Remote unit and linked to the PBXgateway II, you will reach the 911 facility that serves the location of the corporate facility and not the location of your Remote unit.
• Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. • Unplug the product from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use cleaners or aerosol cleaners.
Support Telephone Number Call the MCK Communications Help-line (at 1-888-454-5828), or your MCK Communications authorized dealer if you need assistance when installing, programming, or using your system. Ask for customer service. Outside the United States or Canada, contact your local MCK Communications representative. Security of Your System: Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud.
Limited Warranty MCK Communications Inc. warrants this equipment to be free of defects in materials and workmanship for a period of one year from date of shipment. All defects within this time will be repaired without charge upon return of the unit to the factory. This warranty is null and void if the manufacturer determines that any modifications have been made to the unit or the unit has been subjected to physical or electrical stress.
About this Manual Intended Audience This manual is intended to help with the installation, configuration, and troubleshooting of the MCK Communications PBXgateway II and compatible remote units. Additional information is provided for remote products that can be ‘mixed & matched’ to communicate with the PBXgateway II depending on the clients’...
Chapter 1: Product Overview This Chapter provides a Product Overview for the PBXgateway II, with ConneX features, including a Product Feature List, Voice Compression vs. Bandwidth Requirements, Typical Installation Information, a Management Interface (MI) Overview, and Diagnostic Information. PBXgateway II System Administrator’s Guide...
PBX. Teleworkers, usually working from an off-site location, can place a call through the corporate PBX by simply dialing the number as if they were in the main office.
What is the EXTender 4000 for IP? The EXTender 4000 provides remote voice access to a corporate PBX for a single remote user. Remote users can connect to the PBXgateway via a 10/100BaseT Ethernet connection using IP packet transmission.
PBX EXTender and PBXgateway II Compatibility The table below lists the version of firmware required by each remote unit to provide the users access to the features of the PBX. Remote Client Branch Office EXTender 1.2.2 6000 Remote Unit (includes 8 port and 12 port models) 1.2.4 (Release 1 or 2)
Connections vs. Remotes Table 1: Connection Type Type Maximum # of Remotes per Gateway RVP_Direct RVP_IP 2 (12 user units) 3 (8 user units) RVP_IP Dial-up Dial-up ™ * Remote Voice Protocol (RVP), MCK Proprietary protocol. PBXgateway II System Administrator’s Guide Remotes Supported Model(s) Protocols...
Typical Installations The PBXgateway II, with ConneX features, can be installed in a variety of different configurations depending on available bandwidth, the type of third-party termination equipment, and the type of EXTender installed at the remote location. Figure 1: EXTender 6000 (RVP_Direct) Installation Figure 2: EXTender 4000 &...
PBXgateway II PBXgateway II CH1/CH2 Corporate Facility Frame Relay, DSL, Cable Network Access Device Extender 100 Remote Branch Office PBXgateway II System Administrator’s Guide ISDN Figure 3: EXTender 3000 Installation ISDN, T1, DDS, Public or Private Network Network Access Device PBXgateway II Figure 4: EXTender 1000 Installation...
This application puts PBX features and dialtone in the hands of users of remote telephones. MCK’s PBXgateway II application uses both the primary and the secondary channels of a PBX digital port. Each channel has an associated 4/5-digit extension (a.k.a. terminal number or TN). DEFINITY users refer to the primary voice channel as I1 and the secondary data channel as I2.
Disabled Mode Allows the user to call into the PBX/KTS to get dialtone to place outgoing calls to anywhere in the world (assuming permission). In this mode, the ConneX PBXgateway does not route incoming calls to the user’s phone.
Synchronous-Serial Connection A synchronous-serial connection defines each character by providing a clock signal to identify the beginning and end of each character. Voice and signaling packets are sent using the High Level Data Link Control (HDLC) protocol using the synchronous serial WAN ports. A network termination device (TA, CSU/DSU) handles the transmission of the HDLC data to the alternate device over the appropriate network circuit.
Asynchronous-Serial Connection An Asynchronous-Serial Connection is a connection where voice packets are sent at irregular intervals. Each voice packet is preceded with a Start Bit and followed by a Stop Bit. The timing of the transmission is not determined by the timing of a previous character. Figure 6: Advantages: •...
Voice Over IP (VoIP) The voice and signaling packets are sent using Internet Protocol (IP) over the packet-switched data networks as opposed to using the traditional circuit-switched protocols. Voice packets get delivered to the alternate device using the RVP. This protocol handles the timing and delivery of the packets. A server (PBXgateway II) is the main hub of information being requested, and a client (the Remote unit) or user is obtaining the information.
The Mobile EXTender feature allows the PBXgateway II to support cellular and analog phones on DEFINITY and Meridian systems. Mobile EXTension enables remote users (Road Warriors) to access ECS and PBX ports via a PSTN analog connection. Using cellular technology, the user dials the number associated with the 2 B channel (CH2) of a PBX or ECS port connected to the Gateway II;...
Call Suspend The Call Suspend feature allows the telecom manager to reduce dialup ISDN costs by bringing down the ISDN connection when all phones are inactive for a configurable period of time. When the line is disconnected the phones will display that they are in the Call Suspend mode. Whenever a user goes off- hook or an incoming call occurs, the ISDN connection is brought back up and all phones are taken out of Call Suspend mode.
PBXgateway II unit. Each of the ports on an EXTender 6000 or PBXgateway II will extend both of the PBX B channels (CH1 and CH2), allowing the use of the second B channel for analog applications such as fax and modem.
Voice Compression vs. Bandwidth The PBXgateway II provides a choice of voice compression algorithms to allow up to 24 phones to be extended over T1, Fractional T1, or ISDN lines. The compression algorithm selected determines the bandwidth required. Note: Bandwidth is only a concern if the client is using EXTender 6000 units connected via RVP_Direct. A digital transmission link at speeds of 1.544 million bits per second (or Twenty–four DS0s).
• Twenty-four single-color port status LEDs Back of Unit • One 50-pin, RJ-21 connector used to connect to the PBX • Two DB25 WAN ports to connect to the network device. • One RJ-45 Ethernet port (labeled LAN) for Voice over IP traffic, Telnet, or HTML Management Interface access.
Configuration and Management Introduction The configuration, operational, and troubleshooting features of the PBXgateway II are accessible through the Management Interface (MI). Accessibility The MI can be accessed with a PC or terminal connected in one of four ways: • Direct Serial connection to a local PC (see page 58). •...
Diagnostic Capabilities The PBXgateway II Management Interface (MI) provides the system administrator with numerous diagnostic capabilities. In addition, each time the PBXgateway II is powered-up, it performs a diagnostic self-test. Through the MI, you can: • View statistics of the unit •...
Chapter 2: Specifications This chapter provides information and specifications including: regulatory approvals, system architecture, memory, WAN design, interfaces, voice, and electrical specifications. PBXgateway II System Administrator’s Guide...
Two 10/100BaseT, RJ-45 ports Serial/WAN EIA/TI232, EIA/TI530, EIA/TIAV35 Management Serial RS-232, DB9 PBX/KSU Up to 24 digital line interfaces over a 25 pair, RJ-21 cable. Voice Compression G.729A, G.711, ADPCM 24, and ADPCM 32 Protocols and Services Remote Voice Protocol (RVP™) (proprietary) over HDLC RVP™...
Chapter 3: Installation This Chapter provides the following information for installing the PBXgateway II. : • Pre-installation requirements • How to install the hardware • How to wire the hardware • Complete power-up sequence PBXgateway II System Administrator’s Guide...
Safety Checklist IMPORTANT SAFETY INSTRUCTIONS • Do not install this product near water, for example, in a wet basement location. • Do not overload wall outlets, as this can result in the risk of fire or electrical shock. • Do not attach the power supply cord to building surfaces. •...
Hardware Components Introduction The figures below show the PBXgateway II front panel display and rear panel connectors. Refer to Table 2, on the next page for component descriptions. Note: For details on the components of the Remote Units, refer to the specific documents shipped with each device.
(2) RS-232/V.35/RS-530, DB25 male connectors. Provide a serial connection to the Network Device. Telephony RJ-21, 50-pin male connector. Connects Interface the unit to the PBX. Network Not currently used Interface AUX LAN Port RJ-45 connector. Connects the PBXgateway II to the LAN for Telnet, HTML management interface access, or Voice over IP traffic.
• Telephones and line cords Note: Use two-wire digital display phones only. • Two 50-pin RJ 21 female connectors for connecting the PBX to the PBXgateway II. (Refer to Table 3, on page 46, for wiring information) • Punch blocks capable of cross connecting the PBXgateway II to the PBX.
PBXgateway II until specified in the installation procedures. Location Requirements • The maximum length of cable between the PBXgateway II and the PBX is 500 ft (150 meters). • The PBXgateway II’s power supply and cabling should be installed away from high power/high RF noise devices such as computers, fans, fluorescent ballast, power supplies, etc.
Note: For detail wiring information, see the next page. Procedure 1. Install (2) cross-connect wiring blocks. 2. Connect the digital lines from the PBX to one of the cross-connect blocks via an RJ-21 cable. 3. Connect the PBXgateway II telephony port to the other cross-connect block using an RJ-21, 50-pin cable.
GN=Green BL=Blue VI=Violet WH=White BR=Brown RD=Red OR=Orange PBXgateway II System Administrator’s Guide Figure 9: Connections to the PBX Color Port BL/WH : WH/BL SL/WH : WH/SL BL/RD : RD/BL OR/RD : RD/OR GN/RD : RD/GN BR/RD : RD/BR SL/RD : RD/SL...
Mounting the PBXgateway II The following procedure explains the steps necessary to secure the PBXgateway Introduction II to a standard 19 inch communications rack. Note: The rack is not supplied with the unit. Procedure 1. Attach the mounting brackets to the unit. 2.
Connections to the Network Device The PBXgateway II connects to a variety of network devices through a Synchronous or Asynchronous- serial connection, or 10/100BaseT Ethernet connection. The physical connection is accomplished through two DB25 connectors labeled WAN1 and WAN2, or two RJ-45 Ethernet connectors. The following protocols are recommended: Protocol Description...
Wiring Info Figures Figure 10: through Figure 13: on the following pages, detail each pin within the DB25 connector. All references to signal description and signal/voltage source utilize the Electronics Industry Association (EIA) standard. You can currently order any of these devices from any company that sells computer and telecom equipment.
Active network from the Branch Office to the corporate facility over a T1, Fractional T1, ISDN, Frame Relay, PSTN, or ATM. • Installed network device. • Digital phone(s) and line cord(s) DO NOT connect the Remote Unit to a PBX/KSU. PBXgateway II System Administrator’s Guide IMPORTANT:...
Mobile Worker Operating the Mobile EXTender Command Action Call the PBX → Press * * * → wait for dialtone * * * Off Hook Hook Flash To answer another call or switch between calls. A short tone will indicate another incoming call.
Incoming Calls When extended, incoming calls (to the CH1 extension) will be indicated by a short audible tone. Dialback Incoming calls (to the CH1 extension) will cause the Gateway II to connect via the dialback number to complete the call. This feature may be disabled/enabled by pressing # # 0. Dialback operates in four modes: •...
Chapter 4: Configuration This chapter provides information for configuring the PBXgateway II through the Management Interface (MI). Certain configuration parameters affect the remote units. These parameters are also described in this chapter. Note: All configuration parameters for the EXTender 6000 remote units can be accessed from the Gateway unit via the “Remote Login”...
Interface Console User Interface: Methods VT-100 Enhanced Terminal Interface (ETI) accessed from a PC via one of these methods: • Direct Serial connection through the console port located on the front of the PBXgateway II. (refer to page 58) • LAN-based Telnet access (see page 60) •...
PBXgateway II Punch Block Corporate Facility Branch Office Figure 17: Network Considerations PBXgateway II System Administrator’s Guide...
Connecting to the Management Interface (MI) Direct Serial Connection Introduction The console port provides a direct serial connection for the PBXgateway II allowing access to all features and functions of the MI and the ability to configure, monitor and troubleshoot the unit. A standard RS-232 serial straight-through (DB9, Male) cable is required.
Internet Access You can also configure the PBXgateway II and the Remote units via a web browser interface (Microsoft Internet Explorer 5.x or higher, or Netscape Communicator 4.7x or higher). The HTML configuration editor menus will follow the same tree structure as the current Management Interface (MI). Login Procedures 1.
Remote Access using a 3Com Modem Introduction The console port provides connectivity to a modem for remote configuration of the PBXgateway II. This connection allows access to all features and functions of the MI and the ability to configure, monitor and troubleshoot the unit from a remote location.
Enhanced Terminal Interface (ETI) Set up Procedure 1. Once the PC or modem is connected to the Gateway through the console port, open an Enhanced Terminal Interface (ETI) program on the PC. Example: Windows Hyperterminal Note: The MI configuration menus can be accessed through any generic Windows 95, or Windows 98, VT-100 Enhanced Terminal Interface (ETI) program.
Telnet Connection The PBXgateway II can be configured using a Telnet session over the Introduction existing LAN connection. There is a maximum of four Telnet connections per unit at one time. IMPORTANT NOTE: All IP parameters must be configured before a Telnet session can be established to a unit.
MI Welcome Screen Once the system administrator has connected to the MI the following Welcome Screen appears: The MI requires a screen size of 24 lines X 80 columns. Make sure the Welcome Screen is bordered on all four sides with a # symbol, as shown above. To enlarge the screen (within the VT-100 application): •...
Help Screen The MI has a built-in Help Screen that provides basic information for navigating through the interface. The following information is provided: Terminal Settings - These settings are necessary for properly displaying the configuration screens. Menu Navigation – Explains the necessary command keys used for navigating through the MI. (see page 67 for more information) Special Keys –...
Typical Menu Unit Menu Identifier List System Status “Live” Log System Status DISABLED: Port is disabled DOWN: DCE is down READY: DCE is up Carrier is up, EXTender is not connected ACTIVE: Carrier is up, EXTender is connected N/A: Not available Figure 22: Typical Menu Note: See the next page for information on the Menu Components.
Menu Components Table 5: Main Menu Components Area Unit Identifier Displays either “Remote” or “Gateway” depending on which unit you are connected to. Menu List List of sub-menus used to configure the PBXgateway and Remote units. An * indicates the active menu selection. Menu Path Displays the menu hierarchy.
Command Keys The Management Interface (MI) utilizes a minimal set of command keys to navigate through the different sub menus. The following keys are used: Table 6: Command Keys Description Cancel Accepts the change or menu, or exits the current menu. Selects the current item in a menu.
Network Environments Introduction This section of the manual provides the necessary information to configure the PBXgateway II using the Management Interface (MI). The units are programmed at the factory with “default” settings providing basic parameters to accommodate most network environments. Before beginning the configuration process, it is necessary to identify which type Which type of of network device is connected to the PBXgateway.
Synchronous-Serial Device Configuration (RVP_Direct) This section of the manual provides the necessary information to configure the PBXgateway for connection to a synchronous-serial device. The units are programmed at the factory with “default” settings providing basic parameters to accommodate many network environments. Prerequisites for Configuration Both units must be installed properly (see the section on Installation on page 45) and the network link between both devices must be operational.
Optional Configuration This section of the manual provides information for setting up optional parameters providing customization, identification and security. To ………… for………… Enable/Disable Managing and isolating the ports for troubleshooting individual phone purposes. ports Set up a Connect Providing a secure WAN connection restricting access Password to the PBXgateway from the Remote unit.
Asynchronous-Serial Device Configuration (RVP_Direct) This section of the manual provides the necessary information to configure the PBXgateway II for connection to an asynchronous-serial device. The units are programmed at the factory with “default” settings providing basic parameters to accommodate many network environments. Prerequisites for Configuration The PBXgateway II (at the corporate site) and the EXTender 6000 (at the branch office) must be installed properly and the network link between both devices must be operational.
Optional Configuration This section of the manual provides information for setting up optional parameters providing customization, identification and security. To ………… for………… Enable/Disable Managing and isolating the ports for troubleshooting individual phone ports purposes. Set up a Connect Providing a secure WAN connection restricting access Password to the PBXgateway from the Remote unit.
IP Network Configuration (RVP_IP) This section of the manual provides the necessary information to configure the PBXgateway for connection within an IP network. Note: The units are programmed at the factory with RVP_Direct “default” settings. The “connect” parameter must set to RVP_IP. Prerequisites for Configuration •...
Optional Configuration This section of the manual provides information for setting up optional parameters providing customization, identification and security for the PBXgateway II. To ………… for………… Enable/Disable individual Managing and isolating the ports individually. phone ports Set up a Connect Password Providing a secure connection to restrict access to the PBXgateway II.
Remote units that are communicating with the PBXgateway II for proper configuration. ConneX Parameters The PBXgateway II supports the ConneX features. This application puts PBX features and dialtone in the hands of users of remote telephones. Note: The PBXgateway II has optional configuration parameters that provide enhanced networking capabilities including: IP Bridging, DTMF decoding, 2:1 Configuration, Simultaneous RVP &...
The PBXgateway II provides voice connectivity for up to 24 remote users. All phone ports on the PBXgateway II are cross-wired to a digital port on the PBX. This provides the remote user with full PBX functionality as if they were placing calls from the corporate office.
Possible Values: In-band or Out-of-band • Tx Attenuation – Attenuation decreases the signal being sent to the PBX. This can be adjusted to decrease the amount of echo during calls. The Tx attenuation can be adjusted separately so as to not affect the Rx audio level.
Procedure 1. Access the Voice Menu for the specific phone port from the main menu using the following path: Path: Configuration->Port->Default->Voice The following menu appears: 2. Press the → key to access the Method parameter and press the → key to scroll through the various compression methods available.
Enabling/Disabling Telephony Ports The system administrator can disable unused phone ports through the MI. The following procedure describes the process for disabling individual phone ports. Note: The Port-><Default> setting enables all twenty-four ports. Procedure 1. Access the specific Port Menu from the Main Menu using the following path: Path: Configuration->...
Enabling/Disabling Auto Connect The system administrator can enable the telephone ports to automatically connect when the PBXgateway II and EXTender 6000 Remote units are turned on. Note: This can be set on the EXTender 6000 Remote units only. Procedure 1. On the Remote unit, access the Port Menu from the Main Menu using the following path: Path: ->Configuration->...
Set User ID The PBXgateway II is wired to 8, 12, or 24 different digital lines on the PBX. Each of these lines reflects a remote user extension. If remote users are connected through different Remote units or EXTenders, it is important to “Map”...
If a remote user enters a numeric value (12) as a User ID on the remote phone, the phone will be connected to that port number on the PBX. Example: John Smith (at extension 6143) needs to place a call from his phone connected to a Branch Unit.
7. Press Enter to save changes to the active config (.swt) file. Set Logout Code Enter key presses to be set to the PBX when logging out, through your phone set. Procedure 1. On the EXTender 6000 unit, access the Port Menu from the Main Menu using the following path: Path: ->Configuration->...
WAN Port Set up The PBXgateway II has two WAN ports (WAN 1 and WAN 2) used for synchronous or asynchronous-serial connections. The ports communicate via an RS-232, RS-530 or V.35 interface and provide the connections to the third party network devices. Note: Used for RVP_Direct only.
Enabling/Disabling WAN Ports Procedure 1. Access the WAN 1 or WAN 2 Menu using the following path: Path: ->Configuration->WAN-> WAN 1 or WAN 2 2. The following menu appears. Press the → key to access the Enabled parameter. 3. Press the → key to change the availability of the port to: Enabled (Yes) or Disabled (No).
Setting the Sync Rate Procedure 1. Access the WAN 1 or WAN 2 Menu using the following path: Path: ->Configuration->WAN-> WAN 1 or WAN 2 2. Press the → key to access the parameters. 3. Press the → key to the Sync Rate parameter and type in the correct Sync rate. This parameter sets the synchronous data transfer speed of the WAN port and must match the network device speed.
Model(s) (see note) Motorola Bitsurfr Pro (rev 1M) Bitsurfr Pro EZ Bitsurfr Pro for Europe <MANUAL_SETUP_1> <MANUAL_SETUP_2> Note: In order for the Async-RS 232 Dial feature to work properly for these devices, you need to set each device to “RS232”, and setup each device to accept incoming “AT Commands”. Consult the documentation provided with each device for proper instructions.
Setting Jitter and Compression Calculating the Number of EXTended phones Using a single ISDN line, you will only be able to extend a maximum of 8 phones using G.729a compression. If you plan to extend 12 phones, then you will need more bandwidth, in other words another ISDN Line and another set of ISDN TAs.
IP Parameters IP Address Parameters An Internet Protocol (IP) address and associated routing parameters must be entered within the IP menu to locate the PBXgateway II on the LAN (Local Area Network) over an IP connection. This is required to manage the PBXgateway II using Telnet or to configure the PBXgateway II to use RVP_IP.
Procedure 1. Access the IP Address menu using the following path: MI Path: ->Configuration->IP->LAN (or AUX_LAN)->Address The following menu appears: 2. Press the → key to access the parameters Note: The following parameters must be assigned by the network administrator. 3.
9. Press the → key to Enabled parameter. Press → to toggle between Yes and No. Select Yes if you wish to enable SNMP. 10. Press the ↓ key and → to Trap Hosts. Enter up to eight (8) SNMP (IP address) trap hosts. This parameter allows the System Administrator to input one to eight IP addresses of nodes or devices (i.e.
Figure 31: SNMP Parameters 17. Press the ← key twice to accept changes and go back to the Configuration Menu. 18. On the Configuration Menu, press the ← key to the Save option. 19. Press Enter to save changes to the active config (.swt) file. PBXgateway II System Administrator’s Guide...
Telnet/FTP Setup The PBXgateway II can be configured through a Telnet session and files can be saved or retrieved through an FTP session. Telnet By default, Telnet is Enabled. Disabling it will prevent anyone from accessing the unit through Telnet. By default, FTP is disabled.
DNS Set up The Domain Name System (DNS) is used in IP networks for translating host domain names (ie: mck.com) into IP addresses. Basically, if you are not sure of the IP address of the device you are trying to connect to, and there is a DNS server on the network with DNS enabled, simply type in the name of the device and the IP address will be displayed.
Configuring the SMTP Server 1. Access the SMTP Server Menu from the Main Menu using the following path: Path: ->Configuration->IP->SMTP 2. Enter the IP address for the SMTP Server. Ask your System Administrator if you are unsure of this IP address.
Console Baud The Console Baud is the speed at which information is transmitted to and from the PBXgateway II through the console port (DB9) located on the front of the unit. Note: This setting must match the baud rate of the PC serial port connected to the console port. Procedure 1.
Utilities Setting the Date The Real Time Clock (RTC) provides an accurate date/time stamp for log messages and statistics used in the Management Interface (MI). The time is displayed using a 24 hour clock. Example: Date: December 10, 1999 Time: 15:46:37 (no a.m. or p.m.- 24 hour clock) Procedure 1.
Setting the Administrator’s Password The administrator password provides access to the Management Interface How the administrator (MI). It is very important to set up an initial administrator password because password the units are shipped without one programmed. You should set an works administrator’s password for both the remote unit and PBXgateway II for security reasons.
Utilities – Modem Card Test for EXTender 1000 When connecting an EXTender 1000 to a PBXgateway II you may experience difficulty establishing a connection. Please verify the functionality of the Modem Card. Modem Card test should be preformed when all the 1000 units are in “R” state. Gateway ->...
1. In the “RVP_Direct” menu, set the Number of Remotes to . MI Path: Gateway->Configuration->Connect->RVP_Direct 2. In the “WAN 2” menu, enable WAN 2. MI Path: Gateway->Configuration->WAN->WAN_2 3. Reboot the PBXgateway II. IMPORTANT NOTE: You cannot “Rlogin” to either remote unit until each remote has at least one phone connected.
• Set the Primary Interface parameter in the RVP_Direct menu to WAN_2. After rebooting the units, ports 9 through 16 from the PBXgateway II will be assigned to the second remote unit. For detailed information about configuring a remote unit, see the documentation for that unit. Simultaneous RVP and RVP_IP Connections The PBXgateway II now supports the configuration that combines the use of RVP and RVP_IP.
(analog signal) traffic for the call. A separate analog or trunk line is connected to the Meridian PBX/DEFINITY ECS and this line is connected to the remote user via the PSTN. All voice traffic from the remote user is carried through an analog phone through the PSTN and to the corporate PBX/ECS. The PBX sends the associated voice information over the CH2 channel to the appropriate port on the PBXgateway II.
EXTender 1000 and 3000 User List Configuration Note: The EXTender 1000 is supported on the DEFINITY protocol only. Note: The EXTender 3000 is supported on the DEFINITY and Meridian protocols only. The User List on the Gateway, allows you to allocate a list of ports that a user is allowed to access. Once the User List is set up, the user will access the first available port assigned to him or her.
Figure 39: Add New User Menu 4. Set a valid password for the user. The password must be 10 digits in length. Note: Do NOT enter letters as part of a password. Passwords must consist only of digits. Assign the ports the user can use. You can enter a range of ports (1-5), or you can separate ports by commas (1,2,4,5).
Deleting a User From the User List menu, select Delete User and press Enter. Enter the User ID of the user you wish to remove and press Enter. The system responds with User <User ID> deleted. Editing a User From the User List menu, select Edit User and press Enter. Enter the User ID of the user you wish to edit and press Enter.
Note: The EXTender 3000 is supported on the DEFINITY and Meridian protocols only. Through the Management Interface, you can configure the PBXgateway II to provide full PBX functionality to a single user client. The remote client can use either the EXTender 1000 over a PSTN connection, or the EXTender 3000 over an ISDN connection.
Possible Value “hunt group” in the Port list parameter in the User List menu. EXTender 1000 Setup In the Miscellaneous menu on the EXTender 1000 unit, you need to enter the User ID that corresponds to any port in the Port list. When connecting to the PBXgateway II, the EXTender 1000 will use any port that is not busy.
Multiple (Default) Port Configuration This option allows you to set up a configuration profile, which can be used by multiple ports. This procedure is best used when a large amount of ports share the same configuration setting. 1. Access the <default> configuration menu by using the following path: MI Path: Gateway->Configuration->Port->Default The following menu appears:...
MI Path: Configuration->Port->Default->Voice Figure 44: 7. If the ports will use the EXTender 1000, set the Method parameter to G.729A. If you have the EXTender 3000, select ADPCM32. 8. If the ports will use the EXTender 1000, set the Jitter Delay parameter to 1. If you have the EXTender 3000, select 0.
MCK’s PBXgateway II is an application-specific gateway capable of extending dialtone and features of the enterprise PBX to up to 24 users of ConneX Phones and/or mobile phones. ConneX features can be enabled on a port by port basis.
4. Press the → key to the access individual ports, and use the table below to help you set the values for the port parameters. Procedure (Norstar) 1. Access the ConneX Port parameters using the following path: Gateway->Configuration->Port -> Port_x - y->Port_x ->ConneX 2.
Note: Dialback number must include prefix (9+ 1 e. g.) necessary to access outside line. Transfer Key Assigns Transfer call function to a specific key mapped on the PBX. (Meridian Only) Conference Key Assigns Conference call function to a specific key mapped on the PBX.
RemoteConneX enabled (ADSI) phones you will only be able to configure Call Differentiation for MobileConneX. On an internal call the user will be asked to “Press the PBX key to accept this call”. On an external call the user will be asked to “Press the Next LN key to accept this call”.
Procedure 1. Log into the PBX. 2. Access LD95. LD95 differentiates between incoming internal and external calls. 3. Create a Calling Party Name Display (CPND) data block. 4. Add all MCX/RCX user names to the CPND date block. 5. (RCX)Enable Caller ID by using LD11.
Setting Call Suspend Basic Installation 1. Make sure the Terminal Adapter is configured to accept AT commands and set for RS232. Note: Consult the documentation provided with your Terminal Adapter for detailed configuration instructions. 2. Using the Management Interface (MI) on the PBXgateway II, select the appropriate terminal adapter. To do this, select a value for the DCE Type parameter, as shown on page 86.
Console Setup Wizard A console setup wizard has been created for the PBXgateway II and Branch Office EXTender 6000, and a phone interface setup wizard has been created for the EXTender 4000. The setup wizard will guide a user through most of the required programming and configuration required to complete the initial setup of the units, via the VT100 management console accessed through the DB9 serial port on the PBXgateway II.
Login to Alternate Remote Units The system administrator can connect to each EXTender 6000 remote unit from the PBXgateway II through the “Remote Login” command within the Management Interface (MI). This command allows the system administrator to access all EXTender 6000 units for configuration, troubleshooting, and file transfers.
System Reboot The PBXgateway II or any remote can be rebooted through the Management Interface (MI). This parameter is used for resetting the unit during troubleshooting or software upgrades. The MI Reboot is a “soft” reboot, which means that the unit is restarted through the software. A “hard” reboot refers to a restart by unplugging the unit.
Chapter 5: The Management Interface (MI) This chapter provides information on many of the configuration parameters within the Management Interface (MI). Information includes the parameter description, default setting, usage, location or path within the MI, and references to other parts of this document for more information on the parameter. PBXgateway II System Administrator’s Guide...
The Management Interface This chapter provides background information for many of the configuration parameters within the Management Interface (MI). Parameters are listed alphabetically using the name displayed within each menu. Parameters This method sorts the parameters by the configuration menu on which the listed by menu parameter appears.
Parameters This method sorts all parameters alphabetically by the parameter. listed alphabetically Note: Some of the names require additional information (in parenthesis), because the name within the MI is too generic to provide an adequate reference. Example: Host (Syslog) Host : The parameter name within the MI. (Syslog): provides parameter detail.
MI Parameters Parameter Location: Address Configuration->IP->LAN (or AUX_LAN) ->Address (IP->LAN ->Address) Description: The Internet Protocol (IP) Address Usage: A 3-bit address used for IP connectivity. When assigned, the IP Address identifies the PBXgateway II on the network. Example: 220.127.116.11 Dependencies: •...
Parameter Location: Banner Remote>Configuration->Port-> Description: A message or banner is displayed on the Remote phone on power- up or reboot while the phone is offline. Usage: Used for ID purposes and customization. Example: Acme Inc.- Service Division Dependencies: • Remote unit only •...
Parameter Location: Community Configuration->IP->LAN->SNMP Description: Used for SNMP. The Community string can be set to any character string, but note that a network manager wishing to access a particular EXTender must use the same Community string. This is only a weak form of security as this Community string is passed in plain text in each SNMP packet.
Parameter Location: Default Router Configuration->IP->LAN (or AUX_LAN) ->Address Description: Enter Internet Protocol (IP) address of the default router to use to access device not on your network. Usage: A 3bit address used as part of the complete IP Default gateway address.
Parameter Location: DTMF Configuration->Port->Voice Description: DTMF is a signal generated by pressing numbers on the keypad of a phone. These tones can be sent across the network and received at the alternate unit as an in-band (voice) signal. The in-band signal is generated by the DEFINITY ECS or remote phone.
Parameter Location: Email Configuration->Port->Port_x-y->Port_1->ConneX->Email Description: These settings can be configured to allow notification that a voicemail has been left on your remote phone. Example: You will receive notification and an email. Dependencies: Must have VMWI enabled and an email address entered. SMTP server must be enabled and configured properly.
Code Configuration->Port Description: A code sent by the Gateway to the PBX. This code is used to log ACD agents out of the ACD queue in the event of an abnormal disconnect. This prevents ACD agents from receiving a call during a network outage.
Parameter Location: Method Configuration->Default->Port-> (Voice) Description: Select voice compression method. Voice is compressed to reduce bandwidth requirements. Usage: Provides the system administrator with the ability to change the compression method on a port-by-port basis. Example: G.729A Dependencies: PBXgateway II only. The network must provide adequate bandwidth.
Description: The MSB (Make Set Busy) key sends a code from the Gateway to the PBX. This code is used to log agents out of the ACD queue in the event of an abnormal disconnect. This prevents ACD agents from receiving calls during a network outage.
Parameter Location: Password( Configuration->Port Connect) Description: A connect password provides a secure link between the PBXgateway II and Remote Unit. Usage: If assigned, the connect password must be entered for communication between the PBXgateway II and a Remote unit. Example: 427stamp Dependencies: The connect passwords for both units must match.
Parameter Location: Priority Configuration->Log (Log) Description: Selects log message priority Important Usage: Used to determine which messages are logged. The log message priority is used to customize the level of troubleshooting desired. This info applies to: Log messages include: • Sys, Fatal: Unit is not functioning Mgmt,...
Parameter Location: Protocol Configuration->WAN->WAN_X (WAN) Description: Selects the method to bridge multiple protocols across the network. Usage: Used when the Gateway functions as an Integrated Access Device (IAD). Log messages include: • Fatal: Unit is not functioning • Error: Failure •...
Parameter Location: Size (Log) Configuration->Log Description: The size of the log message in bytes. Note: After the log is full, the log messages are written over each other, starting from the first message. Usage: Limits the size of Log messages. Example:  Parameter Location: Utilities->System...
Parameter Location: Sync Setup Configuration->WAN->WAN_1 or WAN_2 Description: Enter data rate of device connected to the WAN port of the EXTender unit. Usage: Matches the synchronize data transfer rate of the Gateway and Remote units connected to the network device (CSU/DSU). Example: 384,000 Dependencies: Sync rate of the EXTender units must match the CSU/DSU device.
Parameter Location: Trap Host Configuration>IP->LAN (or AUX_LAN)->SNMP Description: Used for SNMP. This menu allows the user to input one to eight IP addresses of nodes or devices (PC) to which to send SNMP Traps. These nodes should be capable of running some sort of Network Management software (HP Openview®) that is compatible with the SNMPv2c standard.
Parameter Location: Trap Configuration->IP->LAN (or AUX_LAN)->SNMP Priority Description: This variable sets the minimum priority of log messages to be sent as Traps. It has the possible values of: • Warning • Info • Error • Fatal Notes: • Setting the value to Warning will allow Traps of priority Warning and above. •...
Parameter Location: Utilization Remote>Configuration->Connect->RVP_Direct Description: This parameter allows the system administrator to oversubscribe the network link. It is the amount of total required bandwidth to actually reserve for each phone. Example: Need 128K of bandwidth but only have 115 K available. Required bandwidth = Available bandwidth A value of “90”...
Chapter 6: Troubleshooting This Chapter provides information to locate, isolate, and correct operational errors, communication errors, and functional problems with the PBXgateway II, EXTender 6000, and EXTender 4000 units. PBXgateway II System Administrator’s Guide...
Introduction This section provides information to correctly identify and solve operational problems including connectivity, voice quality, and reliability of the PBXgateway II. The information is organized into three major areas: 1) System Checks Basic Setup Information Before any troubleshooting is performed the unit must be “base-lined”. This basically means that obvious things that we assume are fine, need to be checked.
Verify that the unit is plugged into an active AC outlet. • Verify that the RJ-21 cable between the unit and the PBX or punch-down block is secure. • Verify that the DB25 cables are secure between the units and network devices. (Synchronous-serial connection only) •...
Status LEDs - PBXgateway II and Branch Office EXTender 6000 When the units are powered-up, a series of self-diagnostic tests are performed and displayed as a series of LED blinks. Power Up Sequence The following steps are performed automatically when the PBXgateway II and Branch Office units are turned on.
Step #2 Selftest • After the DRAM tests a set of selftest diagnostics run. The selftest diagnostics only affect the LEDs if there is a failure. On failure, the Power LED changes from solid green to solid yellow (and remains that way as long as the unit is powered on, or the selftests are run again and pass).
System Status LEDs The PBXgateway II and Branch Office units have four tri-color (Red, Yellow, and Green) LEDs, that indicate the unit status once the runtime image is operating and the status condition of the WAN ports has been determined. Table 9: WAN and Power Status LEDs Solid...
This test sends packets to the alternate site to check the network condition. Port Status LEDs The PBXgateway II has twenty-four LEDs indicating the status of the user phones (Branch unit) or PBX/KSU/DEFINITY ports (PBXgateway II). Table 12: Port Status LEDs Solid...
Check for a damaged RJ-21cable. • If you are sure everything is correct, you may have a bad telephony port on the EXTender or PBX. Note: The most common cause of this problem is faulty wiring. You should double-check all wiring.
Hardware/Software Revisions The General Info screen, shown below, lists the loaded versions of the Runtime Image, Flash , Hardware etc. If the firmware of the unit is in question, please visit our web site PBXgateway II Software and Upgrade Instructions. MI Path: Gateway->Status->System->General Info 2) Voice Quality...
There are typically two types of voice quality concerns: • Audio Breakup – packet related issues • Echo - the result of the trunks used by the PBX. Audio Breakup Example: pops, break up, garbled or jitter • If you are experiencing audio breakup and you are using RVP_Direct, refer to page 148.
There are a number of factors that result in packet loss: • It is imperative that the CSU/DSU to which the Branch EXTender is connected to has been properly configured. You can consult mck.com for some of the most commonly used CSU/DSU peripherals and their recommended configurations.
Audio Breakup Using RVP_IP Optimal voice quality can be ascertained by ensuring the following parameters/requirements have been met and are understood: • Quality of Service (QoS): It is imperative that some form of Quality of Service is implemented on networks where voice data is shared with regular network traffic. For specific details on the latest QoS methodologies, consult the manufacturers of your router equipment.
Any value, that increments other than "total", and "cantforward" to highlight possible network related issues. MI Path: Gateway->Status->IP->IP RX Stats Echo problems can be caused by an impedance (resistance) mismatch in the PBX, or by improperly adjusted analog circuits from the phone company. PBXgateway II System Administrator’s Guide Figure 54:...
DID incoming calls are experiencing the echo, as each type of call will route differently in the PBX. The PBX vendor should be able to change the trunk group Ohm setting. There are usually only 2 options on trunk groups: RC, and 600 Ohm.
During the initial installation of the Branch Office Extender, a number of issues may result in the Branch unit being unable to establish a telephony connection back to the central site PBX. The purpose of this section is to help in the prognosis of the possible causes of a connection failure.
TCP/UDP Port Requirements • The remote (4000 and 6000) uses TCP and UDP ports 12,288 to 12,544 (even ports, starting at 12,288, and incrementing up by the number of extender ports used 8 port = 8, 12 port = 12) to connect back to the MCK Switch unit.
Management Reports - Connect Info Look for: • A “Current State -> extended” value of “No”. This indicates that the remote phone is not extended, or may not be connected. • Significant “Lost Signal” values on any phone port. This value indicates that the port has not completed phone connections.
Management Reports - Connect Stats Look for: • A high number of "Connect tries". This indicates the remote is trying to connect to the PBXgateway. If this value is high (maybe above 20), there could be a WAN problem. • A high number of "Disconnect->carrier lost".
Chapter 7: File Management and System Upgrade This chapter contains instructions on how to manage the configuration files used by the PBXgateway II. The chapter also provides information on how to upgrade the firmware used on the Gateway unit. PBXgateway II System Administrator’s Guide...
File Management Introduction The PBXgateway II and Remote units contain a flash file system to retain basic configuration files, the actual firmware, and the instructions necessary for starting the units. The flash memory system does not require continuous power to retain its memory. Flash memory file system has the following properties: •...
Changing the Active Config file Introduction When the PBXgateway II is powered up, the Flash file system loads a configuration file (called the “active” .rem (Remote) or .swt (Gateway) file) which contains all the parameters necessary for operation. The system administrator can change this “active”...
(Y)es (N)o (S)pecify different filename Press (Y) to save changes Press (N) to not save changes or Press (S) to specify a different file name. Creating a New Config File The PBXgateway II can be used in different applications requiring different Introduction parameters.
Upgrading Firmware The latest software revision for the PBXgateway II is available online at: http://www.MCK.com/html/ss_swdownloads.htm After this page appears, click on the name of the MCK product you wish to upgrade. Each product page includes a link to download the latest software. For each product, the downloaded file will contain detailed upgrade instructions using both the Console Port and FTP.
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+12 VDC 12 volt direct current. 120 vac 120 volt alternating current (North American standard electrical supply). ADPCM Adaptive Differential Pulse Code Modulation. A reduced bit rate variant of PCM (Pulse Code Modulation) audio encoding. Address Resolution Protocol. Asynchronous Transfer Mode. A high bandwidth, low-delay, connection-orientated, packet-like Gatewaying and multiplexing technique.
Dedicated Subscriber Lines Communication lines (usually twisted pair) that are used to connect on-premise telephone equipment (such as a PBX/KSU) to the Central Office. Also referred to as direct lines. Default PBXgateway Normally the IP address of a router. Used to specify where IP packets are to be sent that are not destined for the same network number.
Facility Transmission facilities. Usually a two metallic pair set of cords, but can be telephone company carriers, T-1, microwave or dial-up telecommunications lines. FRAD Frame Relay Access Device. A FRAD is responsible for framing data with header and trailer information prior to presentation of the frame to a frame relay switch.
Often associated with Subnet. Specifies an individual network of devices that communicate via IP to each other. Example “192.168.1.0”. On-premise Lines Communication lines (usually twistepair) that are used to connect the PBX/KSU to the telephone. Private Branch Exchange. A small version of the phone company’s larger central switching office usually installed in a corporate facility.
A six conductor modular jack that is typically wired for four conductors. It is the most common jack used for connecting telephones, modems and fax machines. RJ-21 A 25 pair connector used for connecting the PBXgateway II to the PBX. Router A device used to forward packets from one or more Network Numbers, to the intended destinations.
Used to mask bits of an IP address to determine which packets are destined for the Network that the device is connected to. Switch Unit The PBXgateway II unit that connects to the PBX/KSU Synchronous A method of communication utilizing a master clock to synchronize the timing between successive bits, characters or events.
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Appendix A: Bandwidth Requirements Bandwidth Requirements for RVP_Direct This Appendix provides information on the required bandwidth necessary to accommodate remote users connected to the PBXgateway II using a synchronous-serial connection via a WAN port PBXgateway II System Administrator’s Guide...
Voice Compression for Each User Number of Users The number of users is the number of simultaneous users (digital PBX phones) that will be extended at any given branch location. Physically, there could be up to twenty-four simultaneous users for each PBXgateway II unit.
• Number of telephones • Name and version of the PBX/KSU. With the help of the Bandwidth Calculator, you can quickly create tables like the one below. Table 14: Computed EXTender IP Bandwidth Compression Type (w/phone signaling) # Phones G.729a...
Introduction The PBXgateway II supports the Simple Network Management Protocol (SNMP) for monitoring the PBXgateway II and multiple Remote units. SNMP: The network management architecture for managing virtually any network type including TCP/IP and other protocols (IPX, etc…). SNMP operates on top of the Internet Protocol (IP). The purpose of SNMP is to flag failures, or error conditions with the Gateway and/or Remote units and to automatically notify the network administrator.
MI Status Menu vs. MIB Group Table MI Status Menu (path: Gateway->Status->WAN Stats) IMPORTANT NOTE: This is an example of the MIB files internal group, in this case it is the extWANStatsgroup. This is an internal table within the EXTender MIB file which accommodates every status entry for the Status menu within the MI.
Major Groups of the EXTender MIB Table 15: MIB vs MI MIB Group Management Interface (MI) Menu extSystemGroup Status->System->General Info extInfoTable Status->Connect->Connect Info extStatisticsTable Status->Connect->Connect Stats extPortStatTable Status->Port extWANStatTable Status->WAN->WAN Stats extBandwidthUsageTable Status->WAN->WAN Bandwidth extDiagnosticTable Status-> System->HW Diagnostics extPortTable Status->Port->Port Stats extAlarmNotificationGrou The “LOG messages”...
Table 18: ExtStatistics Table Group Name: extStatisticsTable extStatConnectTries extStatConnections extStatByUser extStatCarrierLost extStatPortOffline extStatPortInUse extStatNoVoice extStatBadPassword extStatBlockedCalls extStatLostSignalStat extStatLostSigDisconnect extStatLostSigReconnect Table 19: ExtPortStat Table Group Name: extPortStatTable extPstatPercentVC extPstatPercentUP extPstatPercentRD extPstatPercentNC extPstatPercentXX extPstatVCcount extPstatVCaverage extPstatUPcount extPstatUPaverage extPstatRDcount extPstatRDaverage PBXgateway II System Administrator’s Guide Description Amount of connect attempts.
StatTable Table 20: extWAN Group Name: Description extWANStatTable extWAN Shows WAN ports: WAN1, WAN2 extWANPortType Shows WAN port type: Sync extWANPortState State of WAN port: UP, DN, INIT, CNCT extWANPortEnabled WAN enabled state: Enabled, Disabled. extWANTxPackets Number of Transmited packets. extWANTxBytes Number of Transmited bytes.
Table 28: extRvpDirectGroup Group Name: extRvpDirectGroup extRvpDirectPrimaryInterface extRvpDirectPrimaryDialNum1 extRvpDirectPrimaryDialNum2 extRvpDirectSecondaryInterface extRvpDirectSecondaryDialNum1 extRvpDirectSecondaryDialNum2 extRvpDirectUtilization extRvpDirectDialback Table 29: extRvpOverIPGroup Group Name: extRvpOverIpGroup extRvpOverIpInterface PBXgateway II System Administrator’s Guide Description The RVP_Direct Primary interface: WAN1, WAN2 The first Primary dial number. The second Primary dial number. The RVP_Direct Secondary interface: WAN1, WAN2 The first Secondary dial number.
SNMP Setup This Addendum covers information for installing all support software, accessing and identifying specific trap information, viewing the “Alarm Log” and walking through the MIB. Set up steps Load a third party-network management software package, such as HP OpenView®, onto the PC used to manage the PBXgateway II and Remote units.
Configuring the Trap Host The EXTender will send alarm messages (SNMP Traps) to any Trap Host whose IP Address has been entered into one of the 12 slots provided in the User Interface SNMP Configuration Menu. These slots are named Trap Host 1, Trap Host 2, etc. Once an address has been entered into one of these slots, the EXTender will send Traps to that address.
Viewing the Customized Alarm Log Procedure Click the Alarm icon. The Customized trap messages are color coded for identification purposes: “Red” – Trap messages that are considered Major/Critical. “Yellow” – Trap messages that are considered a “Warning” “Purple” – Trap messages that are considered simply “Information”. Using SNMP to Monitor &...