Color Fax Troubleshooting - Xerox Phaser 6180MFP Service Manual

Color Fax Troubleshooting

Phaser 6180MFP Multifunction Printer Service Manual
Color Faxing job has failed. The following troubleshooting procedure applies
to this error.
Note
The following limitations apply to Color faxing.
Color Fax cannot be used while receiving or transmitting a Fax.
When reading a document to be faxed in the document glass mode,
only one page can be transmitted.
If the Fax machine on the other party side is made by other supplier
or other Xerox model, there may be a case that color transmission or
color reception of Fax cannot be made.
There will be no retransmission when an error occurs during Color fax
transmission.
Color Fax cannot be used by Direct Fax.
The data of Color Fax cannot be transferred to other parties.
Initial Actions
Cycle printer power.
If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts
Scanner Controller Board, PL9.1.1
Troubleshooting Procedure Table
Step Actions and Questions
1 Did the user operate the Fax machine
correctly?
Does the error occur when sending a Fax?
2
1. Check the Fax settings:
3
Menu
2. Is the Color Fax setting On?
Wiring and Plug/Jack Map References
System >
> Fax Settings > Color Fax.
General Troubleshooting
Yes No
Go to step 2. Complete.
Go to step 3. Check with
the sender on
information:
machine
document
settings
Admin Go to step 4. Turn the
Color Fax
setting to On.
Fax
Original
Fax
Fax menu
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